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Google+ Account Suspensions Over ToS Drawing Fire

ideonexus writes "Reports of Google+ deleting user accounts are all over, including Limor Fried — AKA Lady Ada / Adafruit Industries (recently featured in Wired Magazine) and former Google employee Kirrily 'Skud' Robert for violating Google's identity ToS. Other users are finding themselves locked out of their accounts without an explanation of how they violated the ToS. The worst part for these individuals is that a lock-out of Google+ includes being locked out of all Google services, including email, calendar, and documents."

11 of 560 comments (clear)

  1. This wouldn't be a big deal except by JoshuaZ · · Score: 5, Insightful

    There have been some claims that this is an example Google being evil but this seems more like incompetence and hamfistedness than evil. This would be silly and minor if not for the reports that some of these people can't access their other Google products they use. Many people use gmail for their primary email. If any of these people use it for business they could be actively losing money from this. But this does lead to two basic lessons which are apparently not repeated enough: First, when you use a free service you get what you paid for. Second, backing things up is always a good idea.

    1. Re:This wouldn't be a big deal except by David+Gerard · · Score: 5, Insightful

      The trouble is you are debating "being evil" over "doing evil". That is, "Don't Be Evil" rather than "Don't Do Evil" is a distraction - it means that when Google does something that's just fucking obnoxious, people start debating the inner content of their hearts rather than that they're doing something they should damn well stop doing. Excellent piece of derailing, that slogan.

      --
      http://rocknerd.co.uk
    2. Re:This wouldn't be a big deal except by doomy · · Score: 5, Insightful

      The problem is that El Goog has almost no existing customer support service. If your account is compromised and or disabled by Google itself, there is no place to seek help. The only place you could ask for help would be the Google support forum, which is actually run by users, no one hangs around there that can do administrative level work. The next issue is that G+ has automated real name identification system and account an suspension system based on several automated features, currently due there is almost no way to appeal an account suspension due to a non-existing customer support system. To test this system try changing your name (preferably on a throwaway account) multiple times, you'd find out that it would automatically suspend access to your account once that passes a certain threshold. The biggest issue is that once someone creates a G+ account, all their existing Google content comes under that account, thus a suspension of the G+ account means goodbye to gmail, YouTube, blogger, Calendar and so on.. all content is disabled and it's almost impossible to get it back (unless you are a celebrity or your story gets published in media).

      --
      ...free your source and the rest would follow...
    3. Re:This wouldn't be a big deal except by mr_lizard13 · · Score: 4, Insightful

      With Google, the user is not the customer. Those placing ads are the customers, the user is the product.

      --
      "We live in a global world" - Harvey Pitt, former Securities and Exchange Commission Chairman
  2. Morons. let me deactivate my account. by unity100 · · Score: 5, Insightful

    its a good way to lose business. google should congratulate the morons running these policies. they killed google+ before it started for me.

    and on another note, this situation basically drew my attention to the fact that relying on google is not a good thing.

  3. Re:Mark Twain... by MrEricSir · · Score: 4, Insightful

    Or (more appropriately) George Orwell.

    --
    There's no -1 for "I don't get it."
  4. Is it time to disconnect from Google services? by JakFrost · · Score: 4, Insightful

    I read the article and the biggest and most fearful thing that many people who were affected by this was that all of their Google services, including Gmail were affected and disabled.

    I only use Gmail for e-mail functionality because it is free and convenient and it is my primary e-mail address that has stayed universal through ISP changes and moves. I was quite well aware of Google's privacy policy and advertisement angle along with the fact that all of them will be available forever to Google, before I signed up to Gmail and have been weary every since. The offer of convenient, free, reliable, spam-free, managed by someone else, and universally accepted Gmail account had a lot of benefits since I didn't have to buy my own domain, maintain my own e-mail server, and deal with spam filtering

    I still haven't been burned by Gmail but I'm now wondering that since Google has become such a large entity it is surely going to suffer the fate of a behemoth afflicted by blind bureaucracy and the e-mails that they have forever will somehow get out to agencies, companies, or people who I don't want them to see.

    I'm going to seriously look into the technical and logical feasibility of install a mail server on my Linux box in my house which is going to require that I manage my own services and spam filtering along with dealing with the hoops of trying to run a mail server behind an ISP with my own domain name.

  5. Re:So they create a rule.... by Anonymous Coward · · Score: 4, Insightful

    Actually, Google is attempting to woo celebrities to their platform, such as Lady Gaga.

    The irony is that Lady Gaga isn't her actual name.

  6. Re:Facebook Vs. Google+ by mr_lizard13 · · Score: 4, Insightful

    Which is turning out to be a big issue for those whose accounts are being deleted/suspended.

    Examples like this show why it's important not to concentrate services with one provider.

    --
    "We live in a global world" - Harvey Pitt, former Securities and Exchange Commission Chairman
  7. Re:So they create a rule.... by sjames · · Score: 4, Insightful

    That would be fine except that some have apparently either broken a rule without knowing it and can't find out what it was, they have no way to get re-instated even where it is reasonably clear that the violation was unintentional and won't be repeated, and they lose other services they have been using without incident for some time as well.

    There is also room for interpretation as to what exactly is a pseudonym. In many cases of a famous nickname, using one's actual legal name would be an obfuscation of identity. Many have used a nickname for so long that it's the one they have internally connected to self and the legal name seems like someone else.

  8. Well that serttles it... by cbope · · Score: 4, Insightful

    I won't be getting a Google+ account. I don't care whether this is doing evil or sheer incompetence (I'm betting on the latter), but to lose access to all Google-related services especially Gmail, is complete and utter BS. The fact that a company the size of Google can get by without any sort of customer service is beyond me.