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Google+ Account Suspensions Over ToS Drawing Fire

ideonexus writes "Reports of Google+ deleting user accounts are all over, including Limor Fried — AKA Lady Ada / Adafruit Industries (recently featured in Wired Magazine) and former Google employee Kirrily 'Skud' Robert for violating Google's identity ToS. Other users are finding themselves locked out of their accounts without an explanation of how they violated the ToS. The worst part for these individuals is that a lock-out of Google+ includes being locked out of all Google services, including email, calendar, and documents."

22 of 560 comments (clear)

  1. Mark Twain... by Alex+Belits · · Score: 4, Funny

    would get his account suspended, too...

    --
    Contrary to the popular belief, there indeed is no God.
    1. Re:Mark Twain... by MrEricSir · · Score: 4, Insightful

      Or (more appropriately) George Orwell.

      --
      There's no -1 for "I don't get it."
    2. Re:Mark Twain... by Anonymous Coward · · Score: 5, Funny

      The reports of my account suspension are greatly exaggerated.

      --
      Mark Twain

  2. This wouldn't be a big deal except by JoshuaZ · · Score: 5, Insightful

    There have been some claims that this is an example Google being evil but this seems more like incompetence and hamfistedness than evil. This would be silly and minor if not for the reports that some of these people can't access their other Google products they use. Many people use gmail for their primary email. If any of these people use it for business they could be actively losing money from this. But this does lead to two basic lessons which are apparently not repeated enough: First, when you use a free service you get what you paid for. Second, backing things up is always a good idea.

    1. Re:This wouldn't be a big deal except by David+Gerard · · Score: 5, Insightful

      The trouble is you are debating "being evil" over "doing evil". That is, "Don't Be Evil" rather than "Don't Do Evil" is a distraction - it means that when Google does something that's just fucking obnoxious, people start debating the inner content of their hearts rather than that they're doing something they should damn well stop doing. Excellent piece of derailing, that slogan.

      --
      http://rocknerd.co.uk
    2. Re:This wouldn't be a big deal except by Marble68 · · Score: 4, Informative

      As a G+ problem - I've seen several people report this and almost always it comes down to something like this:
      The ToS for Google services have various criteria.
      When filling out the G+ profile - it's really your "Google" profile.

      People have been putting bullshit information in. This triggers an automatic suspension of the account because what was entered violates the ToS.

      Since the G+ profile is really your "Google" profile; it also locks you out of other services.

      The most common one I've seen is people bitching after saying they put in a birth date that made them under the required minimum age to enter into an agreement with Google.

      --
      /me sips his coffee and ponders a new sig...
    3. Re:This wouldn't be a big deal except by doomy · · Score: 5, Insightful

      The problem is that El Goog has almost no existing customer support service. If your account is compromised and or disabled by Google itself, there is no place to seek help. The only place you could ask for help would be the Google support forum, which is actually run by users, no one hangs around there that can do administrative level work. The next issue is that G+ has automated real name identification system and account an suspension system based on several automated features, currently due there is almost no way to appeal an account suspension due to a non-existing customer support system. To test this system try changing your name (preferably on a throwaway account) multiple times, you'd find out that it would automatically suspend access to your account once that passes a certain threshold. The biggest issue is that once someone creates a G+ account, all their existing Google content comes under that account, thus a suspension of the G+ account means goodbye to gmail, YouTube, blogger, Calendar and so on.. all content is disabled and it's almost impossible to get it back (unless you are a celebrity or your story gets published in media).

      --
      ...free your source and the rest would follow...
    4. Re:This wouldn't be a big deal except by hairyfeet · · Score: 4, Interesting

      Actually that reminds me of a commentary by Joss Whedon when he talked about writing evil characters. he said the trick was that nobody believes they are evil even when they are truly monstrous. He said "I have known people who have done truly vicious things, gone out of their way to cause pain and suffering to a fellow human being and they believed they were moral and just as they did it, for they always had a reason"

      And that is the whole problem with that stupid "Do no evil" slogan as you can always find an excuse to justify almost any behavior. They broke the TOS, they threatened our business, they could have cost us contracts that would have cost people their jobs (I'm sure Intel used the last two when bribing OEMs to nearly put AMD out of business). Everyone has an excuse, everyone has a reason.

      The fact that people here are actually arguing over what Google had in their hearts when they fucked those people over (how many of us have all our contacts in our email written down?) just shows what a brilliant piece of marketing "Do no evil" is. Makes Apple and MSFT look like little league, but it don't make it any less bullshit.

      --
      ACs don't waste your time replying, your posts are never seen by me.
    5. Re:This wouldn't be a big deal except by mr_lizard13 · · Score: 4, Insightful

      With Google, the user is not the customer. Those placing ads are the customers, the user is the product.

      --
      "We live in a global world" - Harvey Pitt, former Securities and Exchange Commission Chairman
    6. Re:This wouldn't be a big deal except by walternate · · Score: 4, Informative

      When google picked up wifi data, they tattled on themselves and insisted on wiping what they collected.

      They "tattled on themselves" after German authorities demanded to audit the data (which they continued to demand even after Google assured them no privacy info were being collected), which would have uncovered this. The back and forth between the governments and Google on this was covered quite extensively in European press as it happened, but for some reason many Slashdotters repeat the more Google friendly version above. fx Google admits wi-fi data collection blunder Google’s WiFi data harvest draws widening probes and lawsuits

  3. Facebook does this too by ArcRiley · · Score: 4, Informative

    Lets not forget that Facebook has been deactivating user accounts on the suspicion that they're using an alias for many years, they have a small dictionary of banned names to do this automatically. Have a unique first name like "Husky Smithson"? Too bad.

    Only difference is Facebook accounts are not also used for email and other essential services.

  4. Morons. let me deactivate my account. by unity100 · · Score: 5, Insightful

    its a good way to lose business. google should congratulate the morons running these policies. they killed google+ before it started for me.

    and on another note, this situation basically drew my attention to the fact that relying on google is not a good thing.

  5. No kidding by Sycraft-fu · · Score: 5, Informative

    Makes me reconsider if I wish to use it. If Google shut down my G+ account, or Facebook shut down my account or the like I'd lose no sleep over it. I really am not in to social networking and I think it is mostly a silly way for people to waste time at work (I've got better ways to waste time at work, like Slashdot :). However I would be rather angry if my G-mail account was shut down. I have a lot of important things directed to it and it would be rather inconvenient if shut down.

    I signed up because friends invited me. I'll have to think if I want to stay signed up as G+ is just something silly to keep my friends happy, G-mail is something I use a lot and I don't want one to risk the other.

  6. Is it time to disconnect from Google services? by JakFrost · · Score: 4, Insightful

    I read the article and the biggest and most fearful thing that many people who were affected by this was that all of their Google services, including Gmail were affected and disabled.

    I only use Gmail for e-mail functionality because it is free and convenient and it is my primary e-mail address that has stayed universal through ISP changes and moves. I was quite well aware of Google's privacy policy and advertisement angle along with the fact that all of them will be available forever to Google, before I signed up to Gmail and have been weary every since. The offer of convenient, free, reliable, spam-free, managed by someone else, and universally accepted Gmail account had a lot of benefits since I didn't have to buy my own domain, maintain my own e-mail server, and deal with spam filtering

    I still haven't been burned by Gmail but I'm now wondering that since Google has become such a large entity it is surely going to suffer the fate of a behemoth afflicted by blind bureaucracy and the e-mails that they have forever will somehow get out to agencies, companies, or people who I don't want them to see.

    I'm going to seriously look into the technical and logical feasibility of install a mail server on my Linux box in my house which is going to require that I manage my own services and spam filtering along with dealing with the hoops of trying to run a mail server behind an ISP with my own domain name.

  7. Re:All eggs in one basket by VortexCortex · · Score: 4, Funny

    Dealing with invididual eggs is just too cumbersome. So instead, I carry all in one large basket. What could possibly go wrong?

    The mass of all the eggs in the world in one basket causes the eggs at the bottom to break, the ones above fall into place and crack too; The eggs quickly begin accelerating towards the bottom of the basket where the speed of their collisions allows the density to surpass the gravity well tipping point, and a new black-hole is born, it quickly gobbles up a chunk of the Earth before vanishing in a burst of Gama rays that extinguishes all life on the planet.

    You should here my explanation of why you shouldn't leave the water on while you brush your teeth...

  8. Re:So they create a rule.... by Anonymous Coward · · Score: 4, Insightful

    Actually, Google is attempting to woo celebrities to their platform, such as Lady Gaga.

    The irony is that Lady Gaga isn't her actual name.

  9. Re:Facebook Vs. Google+ by mr_lizard13 · · Score: 4, Insightful

    Which is turning out to be a big issue for those whose accounts are being deleted/suspended.

    Examples like this show why it's important not to concentrate services with one provider.

    --
    "We live in a global world" - Harvey Pitt, former Securities and Exchange Commission Chairman
  10. Re:So they create a rule.... by sjames · · Score: 4, Insightful

    That would be fine except that some have apparently either broken a rule without knowing it and can't find out what it was, they have no way to get re-instated even where it is reasonably clear that the violation was unintentional and won't be repeated, and they lose other services they have been using without incident for some time as well.

    There is also room for interpretation as to what exactly is a pseudonym. In many cases of a famous nickname, using one's actual legal name would be an obfuscation of identity. Many have used a nickname for so long that it's the one they have internally connected to self and the legal name seems like someone else.

  11. Well that serttles it... by cbope · · Score: 4, Insightful

    I won't be getting a Google+ account. I don't care whether this is doing evil or sheer incompetence (I'm betting on the latter), but to lose access to all Google-related services especially Gmail, is complete and utter BS. The fact that a company the size of Google can get by without any sort of customer service is beyond me.

  12. Back up your damn Gmail by David+Gerard · · Score: 5, Informative

    You get up tomorrow and log into GMail. You can't get in. Your account is locked. Your mail, calendar, documents — all gone. What do you do now?

    Remember that Google has no customer service, even for paying customers. If your account is locked for any reason, spurious or not, you're utterly fucked.

    I keep a regular backup of my GMail. The official interface is IMAP, but GMail's IMAP implementation is really flaky (e.g. Thunderbird or mail.app won't suck everything down). The way to do this that actually works is with OfflineIMAP. It's command-line and geeky, but by crikey it works.

    Using it on Ubuntu or Debian is absurdly simple:

    • sudo apt-get install offlineimap
    • Set up a ~/.offlineimaprc file cut'n'pasted from this one, with your own username and password.
    • offlineimap

    This will create a folder with all your mail in it, in mbox format (readable plain text). You will have duplicate messages in different folders. I'm just doing this to get an archive, so zipped the result.

    GMail's IMAP interface is subtly broken, to the point where it can crash offlineimap. Just start it running again, repeat as often as necessary. (If you like, get a more current version.)

    GMail is still the best email interface I've ever used, and I wish Thunderbird would just get the hint and clone it to the last detail. But this way I also have all my stuff myself, just because I can.

    I haven't tried this on a Mac or Windows. Could someone do this and write up instructions?

    For other Google services, you can get your data from Google Takeout. While your account's not locked.

    --
    http://rocknerd.co.uk
  13. Meanwhile... by Joe+Jay+Bee · · Score: 4, Interesting

    A friend of mine had some twat post a blog on Google's Blogger, using their name and photo, impersonating them, claiming that they are the "number one pedophile rights activist" and other such things in that vein. He has been hounded by social services and questioned about it by his son's school (a picture of his son also features on the blog). If you Google his name, that blog is the first result.

    This friend has now spent over a year trying to get Google to remove this blog. Despite being a clear victim of vindictive impersonation, and despite him REPEATEDLY faxing in copies of his driver's license and such as per Google's impersonation policy, it's still up there. And as previously noted, it has affected his wife and kid before, to the point of nearly getting his son taken away. And Google won't do anything.

    Funny how when they're trying to launch a whole new social network, they suddenly spring into action.

  14. Re:LOCKED OUT!? by BrokenHalo · · Score: 4, Interesting

    I was wondering about that. But for those of us who use Android phones, such a lockout could be a real show-stopper if one were reliant on a single gmail account for syncing emails, contacts and calendar. Since Google is a private company, and you don't pay for their services, you could be well and truly fucked if Google (for whatever reason) decides you are persona non grata. You would have absolutely no redress whatsoever, at least within any useful timescale.

    Makes me sort of glad that I have insulated myself (somewhat) by using K9 mail as an interface to my (non-G)mail accounts and keep everything else backed up elsewhere.