UK Health Service Fears Huge Legal Fight Over Unwanted Contracts
DMandPenfold writes "The Department of Health is concerned that Fujitsu, CSC and BT would team up against it in a multibillion pound legal fight, should it decide to scrap the disastrous NHS National Program for IT. Fujitsu walked away from a £709 million contract in 2008, and remains locked in legal wrangling with the government over claims for the majority of the value. Today, MPs urged the government to seriously consider abandoning the program and therefore to consider terminating the remaining CSC and BT contracts, worth £3 billion and £1 billion respectively."
I read the summary and "disastrous NHS National Program for IT" reminds me of UK Taxpayers' Money Getting Wasted On IT Spending.
both sides are to blame here - government agencies are often really bad in project management and contractors are abusing this...
Summaries actually summarised the article, and not just reposted the first two paragraphs of it...
(The below is my opinion, not a summary of the article)
Basically, what has happened is that the Great And Wonderful NHS Computerised Records System has been in the doldrums for so long that we have ended up with a situation where every GP (community doctor for those not in the UK, they run their own clinics outside of hospitals) and every hospital has implemented their own computer records system, with the large majority of them incompatible with each other.
The only semblance of the NHS wide system to come to light in a customer facing manner has been the emergency care records, which is a computerised subset of your entire record meant to be accessible to every A&E (ER) department in the country - but they still haven't rolled it out to everyone, and it won't be rolled out to everyone it would seem.
It has gotten to the point where the NHS requirements have changed so much that the contracting companies are now walking away from their contracts because they are being asked to do so much more work under the original commitments.
This whole thing has been collossally mismanaged from the start, the current government just gets the blame for the result...
... whose palms were greased to secure the signature of those dodgy contracts in the first place?
BT get shafted? What a shame. Couldn't happen to a nicer company.
As someone who worked on the program from nearly its beginning I can tell you, people coould see this road crash coming for years. They tried to do too much in on go. Of course you can blame the Labour party and the suppliers for that. What with the end of Boom and Bust its always easy to pish other peoples money i.e the taxpayers up the wall!
And the amount of ex IT consultants working for the government means that that this kind of debacle happened time and time again , just the same as defence.
As for the contract costing as much to cancel as to complete thats the same trick Gordon Brown used to make sure the new brtiish carriers were built in scotland. Bent as a nine bob note!
Maybe governments should start writing contracts that only pay up if a usable systems s delivered at the end of it ?
OK know this is a gross oversimplification but at least it would give the people doing the work some decent motivation to make sure it did actually work in the end.
I was brought in as a capacity planner on a former NHS computerization contract about 30 years ago. After 3 months there s was obvious to me that what the were doing, the very silly way they were doing it was not going to ft on the IBM mainframe they had specified to do this.
On pointing this out to them I was told that some very highly paid consultants had said it was going to work and who was I, a lowly contractor, to question their wisdom even though this was the job they brought me in to do.
I was asked to produce some pretty pictures and my contract was not renewed.
N.B. this user is far too lazy to write a witty and intelligent sig.
If you'd seen the design... shudder...
A mass of microsoft systems and sharepoint clusters, it just has MS stamped right through it. On a project which screamed foss, it was effectively locked out from participating by the contracts and design chosen.
Now x years later, the ms stuff has turned into the mess we all predicted when the pitches were happening. Plus its been so slow in delivering that meanwhile the world has changed around it and introduced new requirements...
Once again, this proves anything that needs to get done, gets done, privately (doctors implementing their own electronic database) without the need of government. The government's version is more costly, inadequate, corrupt, full of nepotism and fraud. The private system does what needs to be done without the heavy hand of government, better, cheaper, faster. And all without the threat of force.
This reminds me a lot of the essay I, Pencil: My Family Tree. Anything that needs to be done can be done better in the hands of private free individuals.
They SHOULD have started with defining an electronic format that all the records could be stored in.
THEN pay for a project to convert the documents into that format. And while that's underway, work on letting each trust work out who would do the work to get a product reading that format.
But no, they wanted the whole lot done in one go.
Because a project that big looks important and can ONLY be solved by a vast corporation.
This reminds me of what Frederick Bastiat (1801-1850) said of the subject Socialism. Below is a link to his complete book "The Law" (in HTML format) and the specific part it this article reminded me of. The UK government in this situation is (attempting) to fulfill a need of society by commissioning the construction of a piece of 'public infrastructure' that the government deemed the society needed. A rather costly venture to be sure. But from whom did the government take this money? It takes it from the people who would have otherwise been implementing what was really needed, and who eventually did with what little the government left them.
The natural course of things, what Leonard E. Read called "the invisible hand", would have created the fully digital medical system that the government legislators commanded through the threat of violence (pay your taxes or else!) that an unnatural (Sc. useless, uncalled for) system be created. The end result, as so many other government ventures end, was a mess so epic that only the forceful hand of government could compel otherwise intelligent individuals to such total folly.
From The Law by Frederick Bastiat.
I guess no one in the NHS has heard of the term "Minimum Viable Product". Build the simplest thing that works and provides some value to someone, then iterate and improve from there. As the saying goes, "A complex system that works is invariably found to have evolved from a simple system that worked. A complex system designed from scratch never works and cannot be patched up to make it work. You have to start over, beginning with a working simple system."
Forbidding the Government to make any contract which it cannot terminate within 3 months of announcing its intention to do so.
Donte Alistair Anderson Roberts - hi son!
Karma: Chameleon
You just need to define a file format and exchange protocol (including security), the rest can get get done on an ad-hoc basis by each individual healthcare institution. Cryptographically sign the file (and if you want, the trail) to ensure a single up-to-date copy and you're done, no centralisation needed - we could call it.....MedBitcoin?
Governments do IT very inefficiently, they are also clueless when outsourcing but they think that they're good at it. Vendors have teams who manage deals all the time and a government agency thinks that it can draw a team together every few years and not get skinned by the vendors. It a bit like the hometown team going up against a bunch of pros. .. teir n way that vendors said to do it was not economically feasible. But Government and the dinosaurs of the business world are still investing in these technologies.
Internal government IT departments make these vendors attractive because they're monopolies, if the business want to wind down costs that means cutting services, there are no creative cost effective solutions. For example every innovative IT company over the past decade is using local storage not SANs as they figured out that doing storage the classic tier 1
Government buy software solution that only have a single supplier such are Microsoft, Oracle etc. You will never get a decent price or decent service when there is only one supplier, this is a market principle which governments choose to ignore. Hardware has become cheap because there's multiple supplier but the price of software has increased.
The bottom line is seek commoditisation, make markets work for you rather than against you and finally run software development like a lottery. Small teams of developers can actually out-compete most large organisations if the solution is chunked in the right way.
"t would be trivial to deploy a..."
Almost every time someone says this about an IT problem, that usually means they don't understand the complexity of requirements, and you'll end up spending 10x as much as you think you will.
I'm not defending the integrators in this case (we don't know enough about this project to say who is at fault), but there is rarely a large IT project that can be solved as simply as "throw up a data base and...".
You were mistaken. Which is odd, since memory shouldn't be a problem for you
As someone who was involved with the project from early on...
The NHS really didn't know what it wanted, it just knew that it kinda wanted some sort of joined up system, and that it had a massive wodge of cash to spend.
Result? Even when the project was years late, the NHS was STILL delivering requirements.
Add to that entrenched company's refusing to be a part of the project and working against it from the outside (One of the biggest GP software suppliers did this), good old fashioned stupidity, and a reporting structure that was classically backwards, everyone could see it would have issues.
The big suppliers are far more astute than government is. They could see several years down the line that the project would get canned, especially if the Tories got in, so they started building to that conclusion to the project (and turned it into a self-fulfilling prophecy).
One last kick at everyone involved... the GPs themselves. Under the ideas of "privacy", they fought the system wholesale. Despite the system having adequate safeguards in place. The reality is that the system would make it easier to expose bad practice among HCPs, and harder to bury evidence when needed by FOI requests. You can't sell that system to the people who are using it... it would be like making politicians vote for making themselves more transparent. Never going to happen.
Because the admin who is running across the hospital with the paper records is holding the plaintext version. They can read it. Someone can intercept the records and read it and when stored, someone can break into the records room and read it.
Or the transfer could be done wirelessly. Enctrypt to the public key of the doctor who wants it, sent it over the air. Sorted.
I smell bullshit. A termination clause is normal even when there isn't a "you don't get paid until it works" clause.
See if I have this right.
IF you're correct and you need 10x the money to agree to getting the work done, then the following options are the only ones on the table
1) You actually NEED 10x the money to do what you said you could do for the contracted price
2) You only have a 10% chance of doing the work you said you'd do
3) You're just making figures up because you DO NOT WANT to have to actually produce the work you said you could
It's been said already but at the end of the day any database system for archiving records can be put together by a small team of developers in the space of a few months.
The tricky part is scaling but then it's only a matter of scaling the back end database system and any modern database server (even the free ones) is easily scalable these days, the rest is network and connectivity and thats a doddle.
As far as cost goes, I seriously think someone cooked up a price and then added several zero's to the end of it, I cannot fathom how they can achieve a price of several billion GBP for a database project, I imagine several small Caribbean islands were purchased when the monies were handed over...
digital radiology works, but is generally a standalone system and poorly integrated.
GP to GP transfers - well that would have happened anyway.
Lorenzo is totally dead in the water. Involved in product testing of modules in last 3/12 - doesn't even get to first base. hopelessly broken.
Yes CERNER Millennium works, but is a maladapted dinosaur, with the same evolutionary potential.
Humorous signatures are over-rated.
I am a lowly service desk worker at a NHS trust implementing a new system contracted from BT and I can't believe how the system is implemented.
The new initiative to move from an old CLI based piece of software to a 'new' (not really new) GUI proprietary software all has seemed very unorganised.
Trainers have had to force people to use the piece of software in a certain way before it has been rolled out as it is buggy and breaks if you don't follow the exact set of direction. (this does not work, I don't think cerner has heard of HCI). With the issues involving american-english/british-english terminologies and buggy user un-friendly interface, the NHS probably would have done better putting the project on rent-a-coder.
Like others have mentioned, management don't seem to grasp the fact that 10 minutes of extra time in a system will lead to hundreds of thousands of pounds worth of man power. (silver bullet, mythical man month anyone?)
(also.. I was told Fujitsu walked out because they were in a contract where they were going to lose money due to their delays/failings...)
consultants are like taxi drivers *: they can help you ge tto your destination, but if you don't know where you want to go, they'll be glad to run up the meter by driving all over the place.
* so this analogy sort of involves cars.