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The FCC Says ISPs Aren't Hitting Advertised Speeds

MojoKid writes "The Federal Communications Commission has released the results of a year-long scientific study it conducted with regard to the upload and download speeds of thirteen American Internet service providers. Most of the ISPs hit 90 percent of their advertised upload speeds. Of the 13 providers tested, only four (or less than a third) averaged at or even above their advertised download speeds (Charter, Comcast, Cox, and Verizon Fiber). The tests were performed by a private firm that has run similar tests in the U.K. It measured performance at 6,800 'representative homes' nationally in March."

10 of 228 comments (clear)

  1. Way Past it on FiOS by Ksevio · · Score: 4, Informative

    On my Verizon FiOS connection, I can regularly hit 25mbps on my 15/5 line for file downloads and speed tests.

    I'm willing to bet that if I kept that up for extended periods it would drop down a lot, but it's fine for quickly downloading a Steam game once a month.

  2. Re:Wait by DigiShaman · · Score: 4, Funny

    Verizon is evil in implementation of their contracts. They have good technology with outstanding network reliability. However, their policies and their hip-hop rapping store staff can suck it!

    Comcast OTOH has good technology and a nice network too. They're pricey, but well worth the service IMHO. They customer service in India can suck my left nut, and those sub-contracted repair service men need to stay the hell away from my beer and peanut. But most importantly, they need to fix the problem the FIRST TIME AROUND. You here that Comcast, get your damn men to fix the problem. Your repeat truck-rolls are costing me time from work (to meet them) and you as well.

    --
    Life is not for the lazy.
  3. Re:Wait by teflaime · · Score: 4, Funny

    They still are. They just hide their packet shaping from burst speed tests pretty well.

  4. Re:Sync vs Useful rates by _0xd0ad · · Score: 5, Insightful

    Mr. and Mrs. John Q Public seem to have gotten used to their cereal box being half-full because of settling during shipment.

  5. Re:DUH... by Dunbal · · Score: 5, Funny

    You should send them $5 and say that you are now paying your internet bill "up to" the stated amount...

    --
    Seven puppies were harmed during the making of this post.
  6. Burst-Based shaping skews results by ZeroNullVoid · · Score: 3, Insightful

    Most of the providers who hit their advertised speeds implement a burst-based traffic shaping.

    For example, Comcast does full or over-full speed for first 10mb down and 5mb up.

    It's nice that speedtest sites like speedtest.net show a graph of how speed changes, but their test sizes are still far to small and should exclude any detected burst speeds.

    The only good way to test this is to actually transfer files and exclude the bursts.

    Another thing that SHOULD be tested is the speed difference with single threaded transfers and segmented/multi-threaded transfers for both same continent and cross-seas.

    Internet speed is relative and that is part of the problem.

  7. Comcast by guttentag · · Score: 4, Interesting

    When I had issues with my Comcast cable internet connection, it was taking me about 5 minutes to load Google's home page, 10 minutes for the nytimes.com home page. Slashdot took about 7 minutes. I went to three different independent speed test sites, which each confirmed I was getting less than 5% of the bandwidth Comcast advertised. I called them up and they directed me to a flash animation that looked like an analog gauge of a car speeding up onto the freeway, overshooting the advertised bandwidth, wavering a bit to make it look like it was actually measuring something and leveling off at exactly the advertised bandwidth. I reloaded it a couple times, and each time it was the exact same animation. The rep then said, "can you read me what it says on the dial? Looks like your connection is working just fine. The sites you are trying to visit must not have enough bandwidth to handle the connection." I asked if she'd ever heard of a little company named Google, and she said they must be having network trouble on their end.

    1. Re:Comcast by _0xd0ad · · Score: 3, Insightful

      It'd be pretty amusing if that didn't even bother to check for an internet connection when it said you were getting the full connection speed. You should have unplugged the internet and tried reloading it from the cache.

  8. I'm in that FCC study, and here's what happened. by quixote9 · · Score: 5, Interesting

    Before participation: Time Warner/Roadrunner here in Southern California gave me less than a tenth of advertised speeds. Officially 7mbits down, 1mb up, the actual service was more like 400kbits. Up to 800kb, sometimes even over a whole megabite early in the morning. (Exciting!) After the initial burst, which hit over a megabit down fairly often, there were times when it slowed all the way to single digits in KB.

    Under the Sam Knows program, the FCC lets the ISPs know which subscribers are part of the test. (Bit of a problem right there, I'd say.) A few days before we had the government router hooked up, no doubt when Time Warner got word of our new "status," our speeds suddenly shot up into the advertised range. I nearly swooned the first time I saw a download go by at over a megabyte. And, interestingly enough, they've stayed there. It wasn't just some random thing. We don't usually get 7mb, but 5-6mb is the norm now.

    So the info that ISPs aren't delivering stated speeds even in the FCC study is interesting, given that they seem to be jimmying the results for all they're worth.

    (Speed tests before the FCC program would show us getting multi-megabits that we never saw in real life. Two things there: burst-shaping, no doubt, and I've heard that ISPs have ways of recognizing speed test traffic and giving it bandwidth.)

  9. Re:Advertised speeds by bill_mcgonigle · · Score: 3, Insightful

    You don't understand. Big business has an exemption from having to comply with the law. Their CEOs have arranged for this through the Republican party.

    When you stop believing that the Democrats care for you too, then you'll be able to start addressing issues, rather than tribalism.

    The Democratic administration just promulgated proposed rules that would have a small farmer lose his farm if he's ever caught taking a pee on the side of the road.

    --
    My God, it's Full of Source!
    OUTSIDE_IP=$(dig +short my.ip @outsideip.net)