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ISPs 'Exaggerate the Cost of Data'

Barence writes "ISPs are wildly exaggerating the cost of increased internet traffic, according to a new report. Fixed and mobile broadband providers have claimed their costs are 'ballooning' because of the expense of delivering high-bandwidth services such as video-on-demand. However, a new report from Plum Consulting claims the cost per additional gigabyte of data for fixed-line ISPs is between €0.01-0.03 per GB. The report labels claims of ballooning costs a 'myth.'"

45 of 173 comments (clear)

  1. Yea. by Anonymous Coward · · Score: 2, Insightful

    No fucking shit.

  2. Carefull by Trubadidudei · · Score: 4, Informative

    Note that this research was funded by the content providers (like skype) ISPs were asking to pay extra for the bandwidth their services use. I'm not pointing any fingers, but it's something to think about.

    1. Re:Carefull by lennier1 · · Score: 2

      ... Option C: All sides are talking out of their asses and the truth is somewhere in the middle.

    2. Re:Carefull by gmack · · Score: 4, Insightful

      Not really, In places where the b/w costs are competitive (server hosting) I don't pay much more than that. ISPs only get to charge more because there are fewer options, on the other hand, last time I was in a telco building pretty much everyone was using ATM switching equipment and that will drive the costs up.

    3. Re:Carefull by tech4 · · Score: 2

      I'm sure they would provide you bandwidth at that price if you moved living inside server farm and one of the large peer exchanges.

    4. Re:Carefull by gmack · · Score: 4, Insightful

      That is exactly my point. The entire cost of running an ISP is the costs associated with the "last mile" and they are using that to overcharge. I would be much more understanding if the limitations I faced were due to the copper rather than artificial charges from the ISP side.

    5. Re:Carefull by tech4 · · Score: 2

      Which is far from cheap, even less so as technology in this area has been advancing really fast the recent 20 years and they've had to do it several times. It costs several thousands to bring those cables to just one building and even more in cities as you need to open up the streets. They are making it as an investment, hoping to get it back in subscription fees within several or more years. It's hard from artificial charges.

    6. Re:Carefull by mabhatter654 · · Score: 3, Interesting

      The point of asking content providers is that they are a fixed quantity with deep pockets. ISPs know they can't go to the regulators because if the books on the situation got opened they'd get smack from legislatures.

      The big problem is that "the Internet" is still very much a series of nonuniform networks with lots of people trying to make toll booths rather than a "fabric" across the country. For instance my Comcast connection to the Internet shows up 30 miles away in the next city when the route is traced. When I had AT&T I think it went over 100 miles before it was "on the Internet".

      This is a problem because when you use Skype to call your friend across town with a different ISP the ISPs are holding Skype up for cross-state traffic that should just go across town. That's the problem that needs to be addressed.

    7. Re:Carefull by gmack · · Score: 2

      The monthly rate more than covers that cost of installation and maintenance of those lines. The technology advance is quite honestly not expensive even at $60 per port on ADSL2+ equipment (slightly high) they can expect to make that money back long before the next technology rollout. And quite frankly, they haven't had to worry about changing the actual cable (and no, it shouldn't involve tearing out streets at this point because most of that is in conduit) until recently with the moves to fiber.

      To be clear: I don't mind being charged a monthly rate. What I object to is being charged $15/ GB for over b/w fees.

    8. Re:Carefull by TubeSteak · · Score: 4, Informative

      Even for ISPs running their own network, such as BT, Davies [CTO of communications provider Timico and a member of the board at the Internet Service Providers' Association] claims the figures of â0.01-0.03 per GB are "rubbish". "It's an order of magnitude greater than that," he claimed.

      One order of magnitude.
      So.. â0.10-0.30 per GB?

      The difference between â0.01 and â0.10 doesn't strike me as "somewhere in the middle."
      Not when they're charging â10.00 for a gigabtye.

      --
      [Fuck Beta]
      o0t!
    9. Re:Carefull by zippthorne · · Score: 4, Insightful

      The truth is never in the middle. Sometimes the truth isn't even on the same axis as the claims. The truth is what the truth is, and you can't find it by simply averaging the claims of interested parties.

      The truth, in this case, is that the ISPs are balkanized monopolies. Except for a few places, you've only got one or two options in any given area. Since there's no real competition, they can basically charge what they want. The costs don't really come into it.

      --
      Can you be Even More Awesome?!
    10. Re:Carefull by Reziac · · Score: 2

      My provider is a one-man band and he likes to talk about his business. He told me flat out that he asks customers to be reasonable about uploading because uploading costs him money, but downloading is free.

      The cost? He told me it was about 5 cents per GB. (Bandwidth bought directly from AT&T.)

      --
      ~REZ~ #43301. Who'd fake being me anyway?
    11. Re:Carefull by Bengie · · Score: 3, Insightful

      Internet protocol is meant to be P2P, but routing tables aren't. They work best with a hierarchy.

    12. Re:Carefull by shentino · · Score: 2

      And that so called "last mile" would be better off in the hands of the local city council.

      I find it very telling that Monticello tried that and got sued.

  3. Another Report by the Same Institution Concluded.. by Alcoholic+Synonymous · · Score: 4, Funny

    Another report by the same Institution concluded that water is wet, electricity is not magic, and that dinosaurs are in fact extinct. The results are still pending on if a duck weighs less than water though. But on a serious note, it's good to see people calling bollocks on these claims. It's not that these things aren't problems, it's that they inflate the cost estimates grossly and delay infrastructure upgrades purposely.

  4. Re:Maybe Plum Consulting should become an ISP? by tech4 · · Score: 4, Informative

    It's not only infrastructure. Not even starting at wages for workers and other recurring costs, ISP's have to pay each other to buy bandwidth from them. Only the tier 1 ISP's can get away with peering without extra costs.

    On top of that, their payment model isn't $0.xx/GB of transfer, it's $xxxx per Gbps of bandwidth. If ISP buys too much bandwidth, it means it will sit there without being used, or it may be used in peak times and be just sitting there the rest ~20 hours of day.

    Also, it requires there to be actual connectivity available - for example, my country as a whole has something like 30Gbps in/out. Still they're selling 100Mbps for customers to use. It's perfectly sure that if everyone would use that 100Mbps at once to download content off the country, it would not be enough. However, it works out because home users rarely need that kind of bandwidth 24/7.

    If you want dedicated bandwidth that is guaranteed, then buy it. Just be willing to pay over $1000 a month for your 100Mbps line. This isn't new to anyone - it's the same in server hosting world too, but there it's more clearly marked if the bandwidth is shared or dedicated as it matters more and some people actually have real need and are willing to pay up to that $1000 a month for it. With home users, no one would do that.

  5. Re:Maybe Plum Consulting should become an ISP? by Anonymous Coward · · Score: 2, Insightful

    You obviously don't understand that Plum Consulting is just pointing out that these companies are using price fixing. They all make an excuse, then all jack their rates. It's collaboration, which carries some hefty fines.

  6. Not just consumers ISP's by Big_Mamma · · Score: 2

    When you shop around for hosting, the price/GB can fluctuate wildly. Amazon's EC2 is almost at the top with $0.12/GB, but Cogent at $5/Mbit (~0.015/GB) is one of the cheapest for transit/paid traffic.

    Even less? How about free, using peering agreements on internet exchanges? This way, providers like Hetzner can sell their bandwidth for even less, like 5-10TB included and â 6,90/TB after (â 0.0069/GB).

    ISP's should just whine less and do their homework. I can understand small ISP's having trouble when leasing lines from the larger ones (article has Trimco vs BT as example), but the main problem is that the larger ISP's promote this "bandwidth is expensive" myth even harder...

    1. Re:Not just consumers ISP's by petermgreen · · Score: 2

      Cogent at $5/Mbit (~0.015/GB)

      Remember service sold by the megabit per second is typically based on 95th percentile usage, NOT average usage. So what you say is only true if your usage is near constant. Most people/companies usage isn't.

      Also IIRC cogent is known for getting into peering spats that cut them off from large parts of the rest of the internet. So afaict they should only be used as part of a multihoming strategy, not as a sole provider.

      --
      note: i'm known as plugwash most places but i screwd up registering that here somehow in the past and now can't register
    2. Re:Not just consumers ISP's by sjames · · Score: 2

      Yes, it 's 95th percentile. However, as you aggregate users, the spikes tend to average out into a more constant usage. The 95th percentile billing actually helps that by shaving off the peaks. Add in that ISPs don't give committed rates at all these days and do not hesitate to throttle and you reach a very close approximation of constant usage.

      Also keep in mind that a national ISP has a huge volume of traffic and so they can demand even lower prices.

  7. Re:Misleading by jgreco · · Score: 2

    We used to have this thing called Ma Bell that had the same problem: they amortized costs over decades. It worked.

    It doesn't bother me too much that service providers would prefer a shorter timeframe in which to recapture their invested funds, but the problem is that they then want to keep charging the higher prices even after they do, make only modest further improvements, and rake in profits at insane rates. Where I live, cable Internet prices have been basically flat for more than a decade, and performance has maybe doubled in that time. It's hard to buy the crying when I know the bandwidth costs are dropping, the networks can handle it, and the companies are reporting record profits.

  8. Re:Maybe Plum Consulting should become an ISP? by realityimpaired · · Score: 2

    It's not only infrastructure. Not even starting at wages for workers and other recurring costs, ISP's have to pay each other to buy bandwidth from them. Only the tier 1 ISP's can get away with peering without extra costs.

    If your ISP's business plan is to make up those costs on overage charges, I suggest you find a new ISP, as they will go bankrupt as soon as their customer base starts watching what they're doing.

    That kind of cost, and everything else you mention in your post, is supposed to be budgeted for in your monthly tithe err... monthly subscription fees. Overage fees are just that... fees for going over the allotted amount of monthly usage. Those fees are completely unreasonable. At that point, it does not cost them $2.50/GB to deliver that data to you, because your monthly subscription fee has already covered the lion's share of those costs. It really does only cost $0.01/GB at that point, or at least, it should only cost that little if they're doing it right.

  9. Re:Maybe Plum Consulting should become an ISP? by jenningsthecat · · Score: 4, Insightful

    I've been saying the same thing for years - as soon as any technology reaches the stage where it becomes essential infrastructure, ownership should gradually transfer to the public. And to those of you who say, "What about capitalism and free enterprise", I say "What about all the tax breaks, government handouts, favourable legislation, and public rights-of-way that these 'free market' 'capitalist' companies took advantage of to get where they are?"

    It strikes me that privatized infrastructure is like patents and copyrights in this regard. A period of full ownership and control is required in order to ensure a fair return on investment and to incentivize creation; after that period expires, the thing created belongs to the public. Everyone who complains about the screwed-up patent and copyright systems ought also to be complaining about the continued private, for-profit ownership of such things as communications infrastructure.

    --
    'The Economy' is a giant Ponzi scheme whose most pitiable suckers are the youngest among us and the yet-unborn.
  10. Re:Maybe Plum Consulting should become an ISP? by noems · · Score: 2

    I used to work tech support for an ISP. Its called over selling and they all do it. They make people fight for bandwidth and just make excuses that its peak hours instead of buying more bandwidth. Our company though refused to over sell. You could buy a line from our company and one from the company we got our lines from and I promise you. Your line would be down a lot, take forever to get fixed and not get max speed. You would buy the same line from my company and hit everything you paid for and get a tech support that would bend over backwards to help you with any problems you had even if it wasn't "our problem". When our peaks came close to hitting max bandwidth we bought more. Not so with all the major ISPs.. So this article is nothing new.

  11. Re:Maybe Plum Consulting should become an ISP? by Servaas · · Score: 3, Insightful

    Of course, if you don't agree you can always go start your ISP.

    The 12 year olds approach to arguments.

  12. Re:Another Report by the Same Institution Conclude by RyuuzakiTetsuya · · Score: 2

    I just got a report from Webster, Webster and Cohen that their analysts find that bears are catholic and the pope shits in the woods.

    Probably due to that new bear pope, Pope Maulington XXIII

    --
    Non impediti ratione cogitationus.
  13. Re:Maybe Plum Consulting should become an ISP? by Stalks · · Score: 3, Informative

    > their payment model isn't $0.xx/GB of transfer, it's $xxxx per Gbps of bandwidth. If ISP buys too much bandwidth, it means it will sit there without being used, or it may be used in peak times and be just sitting there the rest ~20 hours of day.

    Actually its a combination of link speed and bandwidth used.

    The majority of upstream links are billed based on the 95th percentile. This allows for your upstream to have more bandwidth then you require during average usage, but can handle your peak times without affecting your bill too much.

    http://en.wikipedia.org/wiki/Burstable_billing

  14. Re:Maybe Plum Consulting should become an ISP? by realityimpaired · · Score: 2, Informative

    The overage charges aren't supposed to make them lots of money, it's supposed to keep heavy bandwidth users in control so that the rest of the network doesn't suffer. Also, it doesn't matter how much it actually costs to the ISPs at that point. Nowhere they say it costs them $2.50/GB, but that's the price they're billing from you if you use over something like 250GB a month, which most people won't. They're free to do so. You're also free to choose your provider. However, don't bitch if there are no providers that sell you at the price you want.

    depends on the ISP... Bell Canada, for example, includes 2GB/month usage with their cheapest plan, and charges $2.50/GB for overage. That is obscene, and considering that they're charging you $30/mo for a 2mbit connection, there's no way you're going to convince me it actually costs them that much when I can get a 5mbit w/ 300GB/mo and $0.25/GB overage charge for $32/mo, and if I were willing to pay $37/mo, I could get 5mbit w/ no bandwidth cap at all, both from a different provider that uses the same network, meaning I'd be connected to the same port, with the same copper.

  15. Incomplete Picture by argontechnologies · · Score: 3, Informative

    I run a wireless ISP in Texas. The cost of buying upstream bandwidth doesn't change much, it in fact gets cheaper per Mb/s as the pipes get huge. The real cost change is in delivery. The backbone between towers, and especially in the access points all have to be increased to accommodate the additional load. In some instances, the access points cannot technologically accommodate the load yet. The ISP model was designed on a over-subscription basis. In other words, you could have 10:1 users using a give bandwidth. With the advent of video like Netflix, this model is no longer going to be viable. We are seriously looking at having two different account types. One that will allow short video bursting, and one that will allow continuous video feeds. The latter account will cost much more than the former since it is what is driving the costs.

  16. Next up... by P01d4 · · Score: 2

    Water is wet.

  17. Business exagerates cost of X. by taxman_10m · · Score: 2

    This seems to be a general practice of business. Isn't that how the banks have been explaining minimum balance fees? It costs them so much to maintain these particular accounts that they are forced into charging onerous fees.

  18. Re:Maybe Plum Consulting should become an ISP? by Bengie · · Score: 2

    There is a T1 global back-bone that sells dedicated internet bandwidth at a flat rate of $1/mbit/month in 10gbit increments. That's about $1 for 316GB(bytes)/month. I'm sure a T1 ISP gets it cheaper than that.

    Outside of of infrastructure costs, bandwidth is nearly free.

  19. Re:Maybe Plum Consulting should become an ISP? by noems · · Score: 2

    So lying to your customers is the only feasible way of doing business? Then the business has no business being in business. And who are you or anyone to dictate what people need at home? If you say you are selling something to someone, you better deliver, because even if you are not breaking the law explicitly, you are breaking a general moral law that most people in the world agree with that I have met. Over selling is straight up lying to your customer. Its not the only feasible way to do business. Our ISP did not do that. And is still in business.

  20. Re:Maybe Plum Consulting should become an ISP? by Anonymous Coward · · Score: 2

    Of course, if you don't agree you can always go start your ISP.

    Sure, just as soon as I get the same billion dollar check from our government they all did to put in their networks back in the Clinton years.

    You think they'd even let you do it if you could? Not likely.

  21. Re:Maybe Plum Consulting should become an ISP? by Bengie · · Score: 2

    "comparing a home pricing to business pricing is deceptive"

    Residential Cable Internet: $60 for 18/2 250GB cap
    Business Cable Internet: $100 for 18/2 no cap, uses separate fiber routes that have dedicated bandwidth(only shared bandwidth is on the cable infrastructure), ToS claims you get dedicated bandwidth 24/7, personal representative, no wait tech-support queue, 1 business day guaranteed service

    That $40 sure gets you A LOT. I'm eventually upgrading, but it is an extra $40/month that I must come up with.

  22. Just Look Outside the U.S. by Nishi-no-wan · · Score: 2

    Countries outside of the U.S. have no problem offering high speed unlimited data at affordable prices without any of the problems that the U.S. carriers are claiming. And the best deals are often on mobile! And, yes, there is heavy audio and video traffic in other countries as well.

    1. Re:Just Look Outside the U.S. by Glendale2x · · Score: 2

      I wish it was an excuse rather than reality. I can get a 100 meg of transit for $1,100 from a provider that is not Cogent. That's perfectly fine until you see the loop price for the last mile is quoted at $3,200 for a cheap Verizon FastE loop. AT&T wanted $10,000 for an OC-3 port (that's not a typo, ten thousand dollars) and they couldn't/wouldn't do FastE. And AT&T already had fiber in the building. The rates are still high in dense population centers because they can and will charge such prices. We keep buying their stuff anyway and as the competition shrinks (i.e. AT&T buys T-mobile, Level 3 buys Global Crossing, and on and on) so do any incentives to lower pricing.

      As far as why they try to prevent deployments in areas they don't serve it's probably as simple as they see it as their right.

      --
      this is my sig
  23. Hold on by Dwonis · · Score: 3, Informative

    Plum Consulting claims the cost per additional gigabyte of data for fixed-line ISPs is between €0.01-0.03 per GB

    Is that €0.03 or €0.0003 ?

  24. Re:Misleading by TheRaven64 · · Score: 2

    Amortising costs over decades works for a telephone system. They transitioned the exchanges from loop-disconect to DTMF, but aside from that the wires laid in the '20s still work today. They've had almost a century to make back the initial (taxpayer subsidised) investment. The demands of an analogue voice channel have remained constant for that entire time.

    When it comes to Internet access, the demand changes much more rapidly. In 2001, I had a 1Mb/s Internet connection, and it was the fastest that my ISP provided. Now I have a 10Mb/s connection and they've just finished deploying infrastructure to support 100Mb/s in my area. That's the third major upgrade that they've done in that time. They can't amortise the cost over decades, because the new infrastructure is obsolete after just one decade. I pay less for 10Mb/s as they were charging for 512Kb/s back then (much less if you include inflation), and for the cost of my 1Mb/s connection in 2001, they'll now sell me a 50Mb/s connection today.

    --
    I am TheRaven on Soylent News
  25. Re:Misleading by fluffy99 · · Score: 2

    That figure is the amount that I pay for data from my colo, but that assumes that the infrastructure already exists. If you have a cable network with 100Mb/s of bandwidth, then you can sell 10Mb/s connections to 10 people. If you've sold them to 5 people, then the cost of adding another customer is basically zero. You can probably get away with selling 10Mb/s connections to 100 or even 200 people if they have typical modest usage patterns, because each one will still be able to get 10Mb/s for the short periods that they saturate the line. If they start all using the connection at the same time, then you have no choice but to increase your overall network capacity. This means laying more fibre. The cost may still be under three eurocents per gigabyte, but that's amortised over the entire life of the new cable, which may be a decade (or more): the ISP has to pay for it all up front. This is where the increase in costs comes from. They have to make significant capital investments, they don't have a significant change in their operating expenses.

    Which is exactly what's happening. The ISPs are badly oversubscribed because customers in the past were barely using the bandwidth they bought. They just wanted a faster download on occasion. Now they're all demanding streaming netflix in the evening hours and the telcos are having to increase the infrastructure bandwidth to keep up. This is especially true for cell service. You might have 4G speeds to the tower, but that tower is heavily oversubscribed

    This is really their own fault for advertising high speed service and suddenly everyone is demanding that they provide it all the time.

  26. Re:Maybe Plum Consulting should become an ISP? by lolcutusofbong · · Score: 3, Insightful

    No, the adult approach is to realize that in countries without a common-carrier law for ISPs, it's prohibitively expensive to start a new ISP, so effort is better spent getting better deals out of existing ISPs.

  27. Re:Maybe Plum Consulting should become an ISP? by slackbheep · · Score: 4, Insightful

    Oh come on, you think Bell is charging $13/gb overage just to "keep us in line" and not to line their pockets? If they wanted to keep users in line, they'd throttle or contact the account owner and advise them of the issue/threaten fees. Instead they're skipping those steps and laughing all the way to the bank.

  28. The biggest cost component by kilodelta · · Score: 4, Insightful

    Is power. And power had been fairly stable. Add to that the fact that newer routing gear isn't as power hungry as the old and you can see we are getting raked over the coals.

    It's the same thing with telephony. The long distance market fell apart because the cost to carry the calls kept dropping with increased levels of automation. Now long distance is bundled in with the normal monthly cost of most phone plans wired or wireless.

    And even wireless services, they're getting increasingly less expensive to provide too. But they'll try to charge all the market will bear.

    And need I bring up banks that rely on some of the technologies above? Why do you pay a foreign ATM fee that's a full 30% of the average $20 withdrawal when we KNOW that the cost for the network transports are hundreths of a cent per transaction? The bottom dropped out, but banks being greedy, rapacious bastards, will charge all the market will bear.

  29. Re:Maybe Plum Consulting should become an ISP? by ewanm89 · · Score: 2

    I wish BT would just replace my crappy last mile already, as it maxes at 3.5Gbps at the moment cause it's crappy 70's copper that should have been replaced a decade ago.

  30. Re:Maybe Plum Consulting should become an ISP? by shentino · · Score: 2

    I think everyone with a qualified head knows damn well that "start your own ISP and quit whining about the monopoly" has been stomped into the ground by EVERY OTHER ENTERPRENEUR that ALREADY TRIED IT in a given market.

    If capitalism is so great and bad companies also go away, then why are many places still stuck with shitty service from an ISP that's been around forever?