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Report on Web-Surfing Speeds Finds Pervasive Throttling

Stirling Newberry writes "New York Times has a report on web-surfing speed tests that their reporter ran using Glasnost, a tool that mimics the bittorrent protocol and measures the results. BT in the UK was among the worst. From the article: 'In the United States, throttling was detected in 23 percent of tests on telecom and cable-television broadband networks, less than the global average of 32 percent. The U.S. operators with higher levels of detected throttling included Insight Communications, a cable-television operator in New York, Kentucky, Indiana and Ohio, where throttling was detected in 38 percent of tests; and Clearwire Communications, where throttling was detected in 35 percent of the tests.'"

35 of 189 comments (clear)

  1. Gassy by EEDAm · · Score: 4, Informative

    I think the OP is unlikely to be reporting on the web throttling capabilities of BP (British Petroleum as was) but more BT (British Telecom)?

    1. Re:Gassy by Anonymous Coward · · Score: 5, Funny

      Yea, from what I've seen, BP lacks the capability to successfully throttle down the flow of anything.

    2. Re:Gassy by Anonymous Coward · · Score: 3, Funny

      I have BP Internet. They don't throttle which is nice, but when something breaks, a torrent of bits sprays everywhere. And it takes their support forever to fix it, and then they just walk away, leaving you to deal with the giant mess.

    3. Re:Gassy by Ihmhi · · Score: 2

      The only thing from BP I'd like to see throttled is their board of directors.

  2. Depends on the time by Yvan256 · · Score: 4, Informative

    My ISP clearly states that they throttle P2P and Torrent protocols if necessary. After midnight, there's less people using their connection, hence less throttling.

    1. Re:Depends on the time by Anonymous Coward · · Score: 3, Interesting

      Same here.

      If traffic is too much on servers, not throttling them would degrade other services as well.
      I'd hate it if I wanted to check up on, say, Slashdot, but the page was loading at 56k speeds because half the country was watching / torrenting the latest episode of whatever show, as an example.

      Throttling is a necessary evil until the ISPs, which are also evil (well, the corrupt ones), get off their ass and actually use our monies to upgrade the lines at a reasonable speed and not slow just because they all agreed it is better for them, when in fact it is actually worse for them because they'd get considerably more money with cheaper lines and more people.
      The lower that price goes, the significantly higher the number of people who can afford it, probably even in the powers of N range as it goes up, to a point of course.
      Good example is how the movie industry can stay afloat pretty easily with cheap tickets, even though their productions cost several hundred millions in some cases, yet the videogame industry is still in that backwards mentality that higher prices = more profit, companies dying all over the place. You'd think dying once would have got it through to those who took it back up to what it is now, but nope.
      Games just keep on getting more expensive because "oh, hey, we need to work more, increase the price and make it even more of a niche market"
      Not only would this get rid of a huge reason for most piracy in the games industry, it would allow considerably more people to afford games more often. That would EASILY make up for the lowered price due to the higher numbers of people.
      I know I would be buying more games often if they were cheaper, but I only get one maybe every quarter period, if not half. I make less adventures in what I consume because of that, which is bad for the industry as a whole because they also make less adventures in what they create. The creation of XBLA, PSN and Wii ..something-or-other, the Apple game market, even Facebook, has made a huge shift towards cheaper and simpler games that still play good, still work just as good, and can sometimes even last just as long as big budget games. Usually of teams less than 10 people at that.

      Anyway...as I was saying before I went off on that tangent.
      This whole "cutting losses in short term" mentality is seriously holding back society as a whole, from internet to videogame industry to even government. (except for dat military budget, gotta kill dem terrorists!)
      "Gotta spend money to make money" used to be a brilliant term, used by all the hotshots in the industry, now it is just meaningless and laughed at.
      It's just insane... really insane.

    2. Re:Depends on the time by Ant2 · · Score: 5, Funny

      Lately, Comcast has been depositing nearly 100% of the checks that I have sent to them. If they continue to cash my checks at this rate, I will be force to throttle back the check writing to 50% of the invoice amount. During times of peak demand of my money, it is only fair to other utility providers who also require a portion of this limited resource. With throttling in place, which should only affect the top 1% of my creditors, everyone can continue to enjoy "unlimited" payments.

  3. Web surfing != Bittorrent by SSpade · · Score: 4, Insightful

    Any article that starts off with the problems of a web page not loading, then goes on to explain that it's because ISPs are throttling a different, completely unrelated protocol is either very confused or intentionally deceptive. It's the NYT, so "confused" is a fair bet.

    1. Re:Web surfing != Bittorrent by _0xd0ad · · Score: 5, Insightful

      You are the one who appears to be confused.

      Nobody said anything about throttling bittorrent. The ISPs are detecting bittorrent activity and then throttling everything.

  4. Probably... by ackthpt · · Score: 3, Funny

    Probably a defect in a Clacks tower along the Grand Trunk.

    Damn you, Reacher Gilt!

    --

    A feeling of having made the same mistake before: Deja Foobar
  5. Re:I'm sure they'll stop by thestudio_bob · · Score: 2, Interesting

    Once these ISPs learn that we're entitled to everything we want, they'll finally have to stop throttling us. Then we can continue to consume content without paying the people who spent their lives creating it.

    Um... how is mimicking the BitTorrent protocol taking money away from people? It's not. You, just like the people who pay you, are so scared of losing control you will go to any means to suppress a technology instead of innovating and coming up with new business models that make it easy for people to consume your product.

    Of course, I'm sure it's just cheaper to buy politicians and people like you.

    --
    The real Sig captains the Northwestern. This one captains /.
  6. Why is this not considered theft? by sgt+scrub · · Score: 2

    If they throttle you so your bandwidth does not exceed the agreed upon bandwidth speeds then it should be no big deal. If they shape you below your agreed upon speeds because "it is busy time on their network" it is theft.

    --
    Having to work for a living is the root of all evil.
  7. Re:I'm sure they'll stop by orichter · · Score: 4, Insightful

    I've got no problem with them throttling, but throttling and then calling your plan unlimited is False advertising, and should be outlawed. Perhaps we need some new language to describe what they are actually doing, but Unlimited is not it.

  8. That low eh? by itchythebear · · Score: 4, Interesting

    I'm not surprised at all that ISPs are throttling internet speeds. If a cable company throttles netflix and youtube data then that increases the probability that people will get frustrated and just watch cable tv (especially the advertisements). If Verizon deprioritizes VOIP traffic to reduce call quality then that increases the probability people just go back to using P.O.T.S (which they conveniently sell). Maybe my tin foil hat is a little to tight today, but I think the only real way to prevent this kind of stuff form happening is a decentralized internet.

    --
    If what I just said sounded like a troll, it was probably just a failed attempt at humor.
    1. Re:That low eh? by bonch · · Score: 2

      Maybe my tin foil hat is a little to tight today, but I think the only real way to prevent this kind of stuff form happening is a decentralized internet.

      The way to prevent businesses from doing things you don't like is to stop being their customers.

    2. Re:That low eh? by RazorSharp · · Score: 4, Insightful

      That might work in a big city where multiple options exist, but rural customers don't have that luxury. Often there is only one option available, or very few; usually the cable company and the phone company - neither of which will be reasonable on price unless you bundle with their other services (that you often don't need/want).

      So basically, the options for "stop being their customers" include:

      1. Don't use the internet at home. That just isn't feasible for most, or they wouldn't be shopping for an ISP in the first place.

      2. Move. Again, just not feasible for most, especially considering the state of the housing market and the fact that most people who live in rural areas don't want to live in a city.

      Not to mention the fact boycotting a cable/telephone monopoly isn't going to hurt their business in the least bit. And this isn't exclusive to the countryside - suburban areas are also often limited by monopolies on telecommunication services.

      --
      "From the depths of my skeptical and rationalist soul, I ask the Lord to protect me from California touchie-feeliedom."
  9. Re:I'm sure they'll stop by pla · · Score: 5, Insightful

    Once these ISPs learn that we're entitled to everything we want, they'll finally have to stop throttling us.

    7/10. Try "Once these ISPs learn that we're entitled to" the goddamned level of service we signed up and paid for.

    Matters of legality belong in the courts, not the infrastructure.

  10. Re:I'm sure they'll stop by Mordok-DestroyerOfWo · · Score: 2

    And perhaps the content creators will realize that they are not special little snowflakes and not every idea that comes out of their heads is genius. Maybe if they start charging reasonable prices for their wares and if the governments of the world pare back copyright to a reasonable level, people will actually have respect for them again.

    --
    "Never let your sense of morals prevent you from doing what is right" - Salvor Hardin
  11. Re:Send a Message! by unimacs · · Score: 2

    Problem is that locally at least they have horribly inconsistent download speeds and that some throttling is probably necessary. I don't know what their user agreements are like. I don't have a problem with throttling in principle as long as the provider is very clear about the circumstances that will trigger it. There needs to be truth in labeling.

  12. I can attest to this. by mcalchera · · Score: 3, Informative

    I'm an Insight Communications subscriber in central Kentucky. I noticed a month or so ago that during a period of higher-than-average internet usage, my connection speed was being slowed. I pay for 20Mbits. At the worst, with a wired connection I was only getting around 1.5Mbits. This was after moving ~10GB in ten days or so. Hardly excessive usage by most standards.

    1. Re:I can attest to this. by weweedmaniii · · Score: 5, Informative

      I am a former employee of Insight and here is their dirty little secret. When customers complained about speed issues for example they went to XYZ.com and their speed was slow, we directed them to the only "official speedtest site" which was on the Insight Broadband homepage. What customers didn't know was it never left the system they lived in. For example if you are a customer in Lexington the test went to the Lexington headend and back, so the speedtest levels were almost always at or above the "advertised" speed. So it never went out where the system might be congested or throttled by the company.

      --
      "If stupid things work...then they are not stupid."
  13. Re:my netflix is more important than your BT by Pi1grim · · Score: 5, Insightful

    Somehow I doubt that. The point is that people pay for that bandwidth. If your provider fails to provide what people pay for — then he is to blame. Not people using what they bought from him.
    Imagine if phone companies handled calls the same way they handle data: first you would pay for "unlimited 24/7 connection" and then you would discover, that you as well as sever hundred clients are all connected to one line. Should you start complaining that your calls are more important then those, of all the others or just make the provider do his job and provide the advertised service?

  14. Re:my netflix is more important than your BT by samkass · · Score: 4, Insightful

    What if electricity providers had to guarantee that every house in the country could consume the maximum current draw their connections are rated for at any given moment? I think the industry is young enough that everyone's still figuring out the right model under which to sell and provide service.

    --
    E pluribus unum
  15. Advertised service by Enderandrew · · Score: 5, Insightful

    Telcos like to cry about heavy users, but at the same time they brag about the capabilities of their service. Just don't try to use the service as they've advertised it.

    Verizon, AT&T and T-Mobile all advertise that you can watch streaming video over their data networks, but then cap data and cry foul because people want to stream video. AT&T ran an ad campaign about the original iPad launch and how you could watch video over their network on the iPad, and then two weeks after the iPad launch they ended unlimited data because they didn't realize people would stream video over the network.

    ISPs brag how fast their network is, and talk about downloading large files, streaming video and playing games. But God forbid you want to do any of those things with the service you're paying for.

    These companies are subsidized by my tax dollars to build infrastructure. They charge more for less service than their counterparts around the globe. They advertise a service and then complain when people buy and want to use the service.

    And while people would scream foul if Google got into the ISP business (despite allowing a Comcast/NBC/Universal merger) frankly I would welcome some competition.

    --
    http://blindscribblings.com - Tasty pop-culture in conceptual fashion.
  16. Re:my netflix is more important than your BT by sbrown123 · · Score: 4, Informative

    Power companies charge by the amount of power used. If they could technically give you 100% of the power you demand they would. And then charge you for it.

    ISPs could move to that model too. But they don't want to. They prefer to charge flat rates and then throttle people who use it more.

  17. My experience has been strange by _0xd0ad · · Score: 2

    Sometimes, firing up a bittorrent client and downloading something will rapidly cause my internet to slow to a crawl... I'm talking pings of 2500+ to google.com.

    However, capping the upload speed to something ridiculously low (10-30 k/sec) seems to fix the problem.

    It makes me wonder if the upstream pipe is just saturated with all the connections made in the P2P network.

    Furthermore, it doesn't always happen. Sometimes it does just fine with higher upload speeds, so it must have something to do with time of day and/or network conditions.

  18. Re:So what? by Enderandrew · · Score: 4, Interesting

    I have a web server hosted in location X. My ISP is company Y. I transport data to people hitting the site all using different ISPs. That data is carried by several different companies. They are very much covered under the definition of common carriers.

    Telephone companies were considered common carriers. ISPs have fought back against being branded common carriers, but they aren't any different in principle to phone companies. The FCC hasn't gone out of their way to rule definitively on the matter, only vaguely determining that telecommunication companies can be considered common carriers.

    The net neutrality debate could be made considerably simpler if the FCC would outright call all American ISPs common carriers.

    --
    http://blindscribblings.com - Tasty pop-culture in conceptual fashion.
  19. Re:my netflix is more important than your BT by Bucky24 · · Score: 5, Insightful

    The difference is that the electricity companies never CLAIMED to be able to give every household max current draw at any given moment (AFAIK). When I signed up for Comcast I was told "You can have 16 down, 6 up." Whenever I get close to the bandwidth that I was told I could have I get throttled down. Yes, there was the fine print in the contract saying "you can't actually have these speeds 'cause our network can't handle it", but doesn't that imply false advertising?

    --
    All the world's a CPU, and all the men and women merely AI agents
  20. Re:my netflix is more important than your BT by icebike · · Score: 2

    I pay to be connected to the ISP's on an unlimited supply, a claim they make on every fucking advert and website they have (as does every competitor) - yet they tell me that I have to share and it's only as 'unlimited' as they can manage....

    Seriously?
    Can you post one single advertisement where they claim you have unlimited data?
    Please only post those where you have taken the time to read the fine print you overlooked the first time.

    --
    Sig Battery depleted. Reverting to safe mode.
  21. Re:I'm sure they'll stop by Bucky24 · · Score: 2

    While I agree with your other post about people feeling entitled to content that they didn't pay for, I think you're going a little overboard here. To use a car analogy, it's like renting a car that is supposed to have a 150 hp engine (that's horsepower, not health/hit points) and then being told if you actually get up to 150 at any time your engine will automatically throttle back down to 50 hp. Yes, it's not your car, you're just paying for the privilege of using it, and the people who you got it from have every right to throttle it down, but in that case they shouldn't advertise a 150 hp engine when they know they'll never let you get that high. I feel entitled to my ISP telling me what speeds I can ACTUALLY get before being throttled down.

    --
    All the world's a CPU, and all the men and women merely AI agents
  22. Selective Throttling by mk1004 · · Score: 2

    As has been pointed out here, none of the power companies, telcos, and ISPs could provide 100% of all customer's maximum usage at the same time. Throttling isn't in and of itself bad. The issue is if an ISP throttles, say, my Netflix download not because of congestion, but because Netflix competes with their services.

    --
    I can mend the break of day, heal a broken heart, and provide temporary relief to nymphomaniacs.
  23. Is it neutral? by PPH · · Score: 2

    If the broadband operators throttle during heavy traffic times to manage their network, that's one thing. But if they throttle BitTorrent while their 'partner' web sites or streaming video services are still running full speed, I'd be concerned. Very concerned. The former is just a means of keeping a rickety network from collapsing. Yeah, its false advertising if they promised you certain up/download speeds (but only at odd times when no one else is on line). But if its a means of driving business to their preferred services (or crippling all the others that won't kick back part of their revenue), its time for the antitrust people to step in.

    Anyone know of a test suite that looks at simultaneous BitTorrent/commercial site download speeds?

    --
    Have gnu, will travel.
  24. Re:I'm sure they'll stop by PoopCat · · Score: 3, Informative

    No, unlimited means "without limit"; the entitlement comes from the contract - a contract guaranteeing me X means I am *entitled* to X. Regardless of your particular world view, those words have meaning.

  25. Re:my netflix is more important than your BT by DavidTC · · Score: 3, Insightful

    Yes, but there's a difference between emergency unexpected situations, and standard operating procedure.

    The phone system might get overloaded in a disaster and everyone understands that, but I sure as hell would be pissed if, to make a phone call normally, I had to wait in queue for two minutes until a line opened up.

    Phone companies: We can only serve 10% of the capacity we claim to provide at once, and about 2% is normally in use, so everything works except for emergencies.'

    ISPs: 'We can only serve 10% of the capacity we claim to provide at once, and about 25% is in use normally, so we've decided to stop actually supplying the service we've sold to people we think are over-using it, and in fact we've built automated systems to do this.'

    Everyone understands things fall apart in disasters, or even in expected fringe times. There's a reason, back when pizza places did '30 minutes or it's free' stuff, they always exempted holidays and sporting events. But we're not talking about any sort of unique event. ISPs are throttling all the time, they have are, quite simply, completely overselling their capacity. At all times.

    Hell, no one would really care if throttling showed up at, oh, eight in the evening because everyone was on Hulu. Or the net connection was a little slow over Thanksgiving. People would bitch, but we'd understand.

    But there's a difference between 'can be slow at peak times' and 'throttled all the time because we don't even have enough capability for normal usage'.

    If ISPs don't want to buy more capacity, all they would have to do is stop claiming to provide stuff they don't. Which probably will require actual laws, because some ISPs being honest will result in the lying ISPs gettting the customers.

    --
    If corporations are people, aren't stockholders guilty of slavery?
  26. BT customers - there is an alternative by jc79 · · Score: 3, Informative

    For those in the UK who suffer from throttled connections, there are some alternatives. I am a very happy customer of Be (part of the Telefonica group) who provide an uncapped unthrottled service with a static IP for less than £20/month. I get 18Mb/s down. On the same line with BT I got 12Mb/s, capped and throttled for the same price.

    This is a good resource if you've not found it already.