Philippines Call Centers Overtake India

New submitter ajitk writes "This year, call centers in the Philippines employed 50,000 more people than those in India. From the New York Times article: 'More Filipinos — about 400,000 — than Indians now spend their nights talking to mostly American consumers, industry officials said, as companies like AT&T, JPMorgan Chase and Expedia have hired call centers here, or built their own. ... Nevertheless, the financial benefits of outsourcing remain strong enough that the call center business is growing at 25 to 30 percent a year here in the Philippines, compared to 10 to 15 percent in India. In spite of its recent growth, the Philippines is a much smaller destination for outsourcing more broadly — India earns about 10 times as much revenue from outsourcing.'"

Comments

Underwater cable

[srussia]

I was a guest at Eastern Telecom's company beach resort in the northern part of country the some 15 years ago. As I waded into the nice surf, I snagged my foot on a cable.

"That's the country's only cable link to the outside world... goes to Hong Kong," explained one of the company guys.

I hope things are better now.

Re:Curse of the british hahaha

[Anonymous Coward]

Oh no, please don't let India take our customer phone support industry! So many American kids grew up wanting to tell people how to reset their wireless routers for minimum wage and now those dreams have been dashed.