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Philippines Call Centers Overtake India
New submitter ajitk writes "This year, call centers in the Philippines employed 50,000 more people than those in India. From the New York Times article: 'More Filipinos — about 400,000 — than Indians now spend their nights talking to mostly American consumers, industry officials said, as companies like AT&T, JPMorgan Chase and Expedia have hired call centers here, or built their own. ... Nevertheless, the financial benefits of outsourcing remain strong enough that the call center business is growing at 25 to 30 percent a year here in the Philippines, compared to 10 to 15 percent in India. In spite of its recent growth, the Philippines is a much smaller destination for outsourcing more broadly — India earns about 10 times as much revenue from outsourcing.'"
My ex-housemate was a call center 'expert'. He got sent to the Phillipines to set up 2 different call centers. He told me that the employees he got had generally better English than most un- or under- educated UK, US and Australian employees (albeit with a slight accent). He said that they were a pleasure to work with, their English was well spoken, the work ethic was good, and that his only problem with Phillipinos was that he was never sure of the gender of the ones that he was trying to sleep with. :)