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Carrier IQ Responds To FBI Drama, EFF Wants More Information

New submitter realized writes "Yesterday Carrier IQ released a report (PDF) which tries to answer some questions about how their system operates. Also, after reports of the FBI using Carrier IQ data, the company responded by saying, 'Carrier IQ has never provided any data to the FBI. If approached by a law enforcement agency, we would refer them to the network operators.' Additionally, the EFF just released a report which says they believe keystroke data 'is in fact being inadvertently transmitted to some third parties,' but they would like to study carrier profiles to verify information." Reader Trailrunner7 adds that Carrier IQ's report indicates "under some limited circumstances its software will log the contents of SMS messages sent to a user's phone, but that that the contents of those messages would not be human readable. Instead, they would be in an encoded form that could not be decoded without special software and the carriers don't have access to the contents of the messages either. The company said it has worked on a fix for the bug, which affected devices running the embedded version of the Carrier IQ agent."

10 of 140 comments (clear)

  1. "A fix for the bug"? by T5 · · Score: 4, Insightful

    The fix is to not install spyware on the phones in the first place. How hard is this to understand?

    1. Re:"A fix for the bug"? by Sponge+Bath · · Score: 4, Insightful

      It is well understood, but perceived to be less profitable so is dismissed as an option. Same as it ever was.

    2. Re:"A fix for the bug"? by MightyMartian · · Score: 4, Insightful

      Corporations are not humans. They are companies

      .. run by psychopaths.

      --
      The world's burning. Moped Jesus spotted on I50. Details at 11.
    3. Re:"A fix for the bug"? by Rennt · · Score: 4, Insightful

      Legal, useful, and morally-sound? Yeah, that doesn't sound like a paid comment. It IS a rootkit, by definition (does it hide from your process list, can you remove it?). The EFF thinks it HAS been used as a keylogger, even if unintentionally. No matter what the customer agreed this functionality is morally reprehensible. If anything, the carriers deserve some credit for showing restraint in the use of this application, but CarrierIQ itself deserves all the criticism it is getting.

    4. Re:"A fix for the bug"? by Wolfier · · Score: 5, Insightful

      It's not spyware. Carriers want info on how people use their phones so that they can fix bugs and make better phones. It's no different from software that occasionally reports home with usage statistics. Everyone does it, and it's a good thing. The only problem is that a few OEMs and carriers disabled the user's ability to opt out.

      CarrierIQ makes a legal, useful, morally-sound product. Some companies go on to use that product in a legal, useful, but less moral manner. But some asshole of a security researcher figured out (correctly!) that he'd get way more hits on his webpage if he accused them of making a rootkit and keylogger. And now all the innocent, hardworking developers at this small business will be out on the streets, because the rage-a-holics want something to scream about, and the media is more than happy to manufacture controversy if it means good ratings.

      So congrats. You're going to destroy the lives of some innocent people over the tiniest of slights. I'm sure you're very proud.

      Not so fast. I suspect if CarrierIQ didn't attempt to SLAPP the researcher, none of its PR disaster would have happened.
      Don't act as if CarrierIQ is totally in the right, because it is not. The moment they decided to unleash a lawyer first, and then an honest disclosure when necessary, their fate was sealed.

  2. Re:The more you know... by cosm · · Score: 5, Insightful

    And we give you more shiny toys...
    All the better to track you my dearie!

    And we give you better airport security...
    All the better to control you my dearie!

    And we give you more in store free membership cards...
    All the better to know your every purchasing move my dearie!

    And we give you more places to report SSNs...
    All for the illusion of importance and identification my dearie

    And we give you traffic and overhead cameras...
    All the better to make sure your driving safe dearie!

    And we give you more more social networks...
    All the better to keep you and our friends close, so we can keep you our enemy closer!

    And we give you internet shaping and monitoring...
    All the better to provide better content delivery my dearie!

    And we give you more child porn laws and content ratings...
    All the better to protect your eyes my dearie!

    And we give you more drug laws and consensual restrictions...
    All the better to keep you safe my dearie!

    And we invade other countries and install governments...
    All the better to ensure your security my dearie!

    And I give you the slow erosion of all that is personal responsibility, hard work, civil liberties, freedoms, independence, free speech, and everything America ever once strived at standing for...
    All the better to own you my dearie!

    --
    'We are trying to prove ourselves wrong as quickly as possible, because only in that way can we find progress.' RPF
  3. Re:A Little Help Please? by Black+Parrot · · Score: 5, Insightful

    I've got the iPhone, how do I crib smother this Carrier IQ parasite?

    Next time you drive across a bridge, toss it out the window.

    --
    Sheesh, evil *and* a jerk. -- Jade
  4. Re:A Little Help Please? by KahabutDieDrake · · Score: 4, Insightful

    This seems to be the point everyone is missing in all this. The carrier doesn't need spyware to spy on you, THEY ALREADY SEE ALL YOUR STUFF IN PLAIN TEXT. It's not like ATT needs a warrant to open up their own network and take a look around. Nor does verizon need federal permission to log, through their data proxy, every address you ever visit, for how long and using what protocols. In point of fact, current federal law requires these companies to store this information, for a very long time.

    What exactly do people think CIQ can tell the carrier that they don't already know? The pathetic answer is, real world network performance diagnostic data. Which is just about the ONLY thing the carrier doesn't already know about your handset.

  5. Re:A Little Help Please? by shutdown+-p+now · · Score: 4, Insightful

    Step 1: Buy a Nexus phone.
    There is no step two.

    FTFY.

  6. Re:A Little Help Please? by RubberMallet · · Score: 4, Insightful

    There's nothing to turn off on my Android... CarrierIQ isn't even installed... wasn't installed from the beginning. So.. who has the spyware riddle device now? The iPhone which actually has the software installed, or the Android where it isn't? Hmmmmm