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Court Rules Website Immune From Suit For Defamatory Posting

NewYorkCountryLawyer writes "RipoffReport.com contained an admittedly defamatory posting, by one of its users, about a person who operated a Florida corporation providing addiction treatment services. Although the site was asked by the poster herself to remove the post, it refused. A Florida appeals court has ruled that the site is absolutely immune from suit (pdf), and cannot even be directed to remove the offending post, since under the Communications Decency Act (47 USC 230) 'no cause of action may be brought' against a provider of an "interactive computer service" based upon information provided by a 3rd party."

42 of 171 comments (clear)

  1. But if was copyrighter material by Esben · · Score: 5, Insightful

    hell breaks loose

    1. Re:But if was copyrighter material by viperidaenz · · Score: 4, Informative

      unfortunately they already thought of that section 230.e.2 says "Nothing in this section shall be construed to limit or expand any law pertaining to intellectual property."

  2. You can't edit what you say vocally afterwards. by SeaFox · · Score: 5, Insightful

    Although the site was asked by the poster herself to remove the post, it refused

    Sounds like she's learned a hard lesson in "think before you speak".

    1. Re:You can't edit what you say vocally afterwards. by PessimysticRaven · · Score: 3, Interesting

      Although the site was asked by the poster herself to remove the post, it refused

      Sounds like she's learned a hard lesson in "think before you speak".

      Ech. Have you ever read anything that passes for a "review" on RipOffReport.com? I don't think anyone has ever "thought before they spoke" in that place, if the rampant abuse that the English language takes in most of those reviews.

      --
      Consistency is only a virtue if you're not a screw-up.
    2. Re:You can't edit what you say vocally afterwards. by Anonymous Coward · · Score: 3, Insightful

      Being able to speak/write properly and languages evolving are not mutually exclusive, and "languages evolve" is not a meme nor has it ever been.

      But using the term "limp-wristed idiots", not to mention "pussify" clearly shows you have FAR more problems than I am willing to deal with on a comments section of a /. article. Go get some help for your rampant idiocy.

    3. Re:You can't edit what you say vocally afterwards. by mysidia · · Score: 3, Interesting

      Sounds like she's learned a hard lesson in "think before you speak".

      When you "speak"; it's temporary and not viewable by the world. Posting things on the internet is more permanent.

      There are still a lot of people who haven't yet learned "think before you post" or "think before you tweet"

      But even people who have learned that lesson occasionally make mistakes.

      Especially when intoxicated by alcohol, or by anger.

  3. In fact, by roc97007 · · Score: 4, Insightful

    The argument could be made that if they *did* take it down, it was admission of responsibility for content. ISPs wrestled with this a few years ago. (The "common carrier" thing.)

    --
    Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
    1. Re:In fact, by ShakaUVM · · Score: 2

      >>The "common carrier" thing

      Watching Anderson Cooper (ick, I know) tonight, he seemed to be pushing for eliminating the common carrier classification for internet sites, and moving them to the, quote, "newspaper model".

      Given CNN et al's support for SOPA, this didn't come as a surprise, but it was still an unpleasant thing to watch a grey-haired man that people apparently respect talking so blithely about destroying our liberty.

  4. They do have a link for updating though. by aklinux · · Score: 5, Informative

    They state up front that they NEVER delete a report from their database once it's been entered. They do have a fairly prominent link for updating &/or rebutting. I guess that'll have to do ...

  5. Re:Legal precedence? by artor3 · · Score: 4, Informative

    If you read the PDF, they actually cite similar cases which had already been decided by the Florida supreme court. So it appears that the precedent has already been set, if only in that one state.

  6. Responsibility for content can change by msobkow · · Score: 4, Interesting

    Isn't it the user who posted the comment the one who's asking to have it taken down?

    I fail to see how respecting the poster's implicit copyright over their statement allows the web site operator to refuse to remove the comment.

    By insisting on keeping the defamatory post up despite the wishes of the poster, I would argue that the web site owners are assuming responsibility for that content, and are therefore liable for future lawsuits. They are not liable for the opinions of their users, but once they claim ownership of the content by refusing to take it down at the poster's request, that "who's responsible" game shifts focus rather dramatically.

    --
    I do not fail; I succeed at finding out what does not work.
    1. Re:Responsibility for content can change by WeirdAlchemy · · Score: 5, Informative

      In the link from the last page of the article, RipOffReport provides some rationale for this. They liken it to a court case where a person is sued and found innocent. Despite having received a good verdict, all the paperwork of the lawsuit still exists on permanent public record.

      That being said, the original article contains some pretty strongly worded statements from the court indicating that RipOffReport is being a bit shady, but that the court's hands are tied by law. It doesn't seem that way to me from reading RipOffReport's side of things, but then it's worth keeping in mind that the court might know more than we do.

    2. Re:Responsibility for content can change by Anonymous Coward · · Score: 4, Interesting

      I find the footnote about the business practice of ripoffreport.com in the ruling particularly interesting.

      As part of the record on appeal, Xcentric describes a “service” it provides to
      people and entities who wish to challenge false postings on Xcentric’s website.
      This “service” is called the “Corporate Advocacy Program” by Xcentric.
      Individuals or businesses who believe they have been defamed by a posting on
      Xcentric’s website must, according to the amicus brief filed in this case, “pay a
      tidy sum to be investigated by Xcentric’s management.” Moreover, “[i]n addition
      to a steep upfront charge, the business is required to make periodic payments to
      keep its status in the program.” Xcentric further indicates on its website that the
      program “NEVER includes removal of complaints.” http://www.ripoffreport.com/
      ConsumersSayThankYou/WantToSueRipoffReport.aspx (emphasis in original).

      This is not something I would expected from a website purported to be a consumer advocate.

    3. Re:Responsibility for content can change by Anonymous Coward · · Score: 5, Informative

      I don't think you understand what RipOffReport is. They allow anyone to sign up and post anything about anyone under the guise of a consumer advocate site. So, the existence of something on the site about a person carries some weight in people's eyes simply because of the kind of site it is on. And there is no minimal requirement to verify what is being posted and you can do so anonymously.

      Then, the guy who runs the site will never remove anything. Under any circumstances. Ever. Period. Unless you pay for their business service to "work with you" to "deal with negative feedback" on the site. The entire site is set up for the administrator behind it to extort people. And not just businesses, but regular every day people.

      There is absolutely nothing stopping someone from going online because they're an embittered ex girlfriend or underling or anyone else and saying that you were caught embezzling at work and that you rape children. And posting your full name and home address. And it will always be there. In fact, someone did this against one of the Google guys (Eric Schmidt, I think?) some time ago on the site. ... and there is nothing you can do.

      http://en.wikipedia.org/wiki/Ripoff_Report

      Actually, I take that back. There is something you can do. You can pay for a corporate account/service to help mitigate/remove things about you on there. Or, if you're the victim of a false report, you can pay to have a company the website hires to perform arbitration and possibly adjust or remove something about you. The starting price is $2,000. And for all you know, they'll decide to keep the content on there, anyway. And you're not only out your reputation because of a jilted lover or pissy co-worker, but you're out a few thousand bucks.

      The entire fucking thing is a SCAM. How it is still in operation is beyond me. It is one of the saddest things on the internet and it makes me ill.

      Warner Brothers can have a website shut down in a heartbeat by filling out a simple DMCA report and claiming that the webmaster is violating their copyright (even if the only evidence is that you have a file on your server that has a word that happens to be a word in the title of a movie that they own). But, someone posts personal information about you and libels you on a website that purports to be a consumer advocacy site? Even if you don't do business, have a business, conduct any business, or have any business to do with anyone anywhere ever and are just the victim of someone's vendetta? . . .sorry, you're fucked! Webmasters aren't responsible for anything posted on their sites. Even if it's false. Even if it's vindictive. And they're not even required to remove it. Tough titties!.

    4. Re:Responsibility for content can change by shentino · · Score: 2

      By posting it she gave them an implicit license under that copyright.

    5. Re:Responsibility for content can change by sidthegeek · · Score: 2

      If I take a dump and flush it down the toilet, can I then go to the waste treatment center and ask for it back?

      I have a septic tank, you insensitive clod!

    6. Re:Responsibility for content can change by stephanruby · · Score: 2

      Isn't it the user who posted the comment the one who's asking to have it taken down?

      Yes and no. A temporary injunction was filed against the woman who originally posted the alleged "defamatory" comment. That's what prompted her request for the removal, but then the court notes in its decision that the injunction got dissolved almost immediately anyway.

      Nowhere does it say in the decision from the court that she thought her comments were false, or even defamatory. I'm afraid that part may have come from NewYorkCountryLawyer's editorializing.

      I fail to see how respecting the poster's implicit copyright over their statement allows the web site operator to refuse to remove the comment.

      Where did you read that? They cite the Communications Act as the reason for their decision. The Communications Act talks about speech or publishing, but it says nothing explicitly about copyright (unless there is an infringement of some kind). Had the site posted a video on youtube with the woman making a Jerry Springer-style accusation about the organization in that video. The reasoning of the court would probably have staid the same.

      Also, the terms of use of the site couldn't be more explicitly well laid out.

      ROR is a permanent record of disputes, including disputes which have been fully resolved. In order to maintain a complete record, information posted on ROR will not be removed. By posting information on ROR, you understand and agree that the material you post will become part of ROR’s permanent record and will NOT be removed even at your request.

  7. Re:Legal precedence? by DragonWriter · · Score: 2

    oops - deleted the second half as I posted... This is an appeals court for Florida so the precedent here is only for that portion of Florida that the appeals court covers, or maybe even all of FLorida, but to the rest of the country it means nothing at all.

    Well, its only binding precedent on lower courts in Florida. Anywhere else, its merely persuasive precedent, which can be considerably more significant than "nothing at all".

  8. I Just Can't Belive It by Anonymous Coward · · Score: 2, Funny

    Although the site was asked by the poster herself

    Wow. I mean ... it's almost as if some hyper-emotional female was spreading rumors and causing drama and regretted it only when it finally caused real trouble.

    We all know this never, ever happens. Women are never petty and catty, they are always calm and rational and in control of the feelings they value so much, and above all they always take their problems directly to the party with which they have a dispute and would never do something childish like gossip behind their backs.

    Glad that's settled.

    1. Re:I Just Can't Belive It by Catskul · · Score: 2, Funny

      I really don't understand why this has been moderated as funny. I was under the impression that the Slashdot crowd was more high brow than angsty teen woman bashing.

      Apparently not? At least the fool was wise enough to do it anonymously.

      --

      Im not here now... Im out KILLING pepperoni
    2. Re:I Just Can't Belive It by Anonymous Coward · · Score: 2, Funny

      Bashing would imply false information simply meant to insult. Which bit of data do you find not factual?

    3. Re:I Just Can't Belive It by Anonymous Coward · · Score: 4, Interesting

      Unfortunately, it's someone else that had to pay for her behavior. I am the victim of something similar. In fact, on RipOffReports (a blackmail site, frankly). Some random girl online started telling everyone that we were dating. Then that she was my girlfriend. Then, that we were engaged. I didn't know this girl. I mean, I had seen her name around, but I'd never talked to her. I'd never met her. I think she was the friend of a friend of a friend. Somehow, she was in the mix of a huge circle of people who knew each other vaguely and that was about it. Anyway, I found out all this psychotic stuff she was floating out there about how we were in a relationship. When I told everyone that not only was all this bullshit, but that I didn't even know her, she went batshit and posted about me on this site. Keep in mind - I don't have a business or do any sort of business. This was all personal (and, again, I didn't know her).

      Anyway, so there is now a page from a random stranger on a website that purports to be about consumer advocacy and there's nothing I can do about it. Her long rambling diatribe posts a ton of personal information about me and tells this tale of how we went out and I accosted her and stalked her and then stole a bunch of her stuff. Again, I don't know this person. Had never talked to this person. I don't even know what state they're in. For that matter, I don't know that they're even in the same country.

      So, my personal information and a bunch of psychotic bullshit about me is posted in public for anyone to find. Google puts it up at the top of search results for my name (because google seems to promote the RipOffReport ranking). She, on the other hand, is anonymous. I don't know her. The website dosn't know her. She is just an anonymous invented username. There is no recourse for me. Period.

      This site is just a tool to facilitate the owner's extortion scheme and the anonymous posters' vendettas.

    4. Re:I Just Can't Belive It by Anonymous Coward · · Score: 2, Insightful

      So? I've got tits too, but the only jobs it has lost me are soldier or male model.

    5. Re:I Just Can't Belive It by echostorm · · Score: 5, Interesting

      lies. post the ripoff report, and let us see this 'damaging' info. You can contact the administrator at EDitor@ripoffreport.com and it will be removed if it is obviously just some scary firebrand spamming bullshit. sounds like you have evidence.

      Kindof hard to feel bad for you without any evidence, or knowledge of what steps you took to exonerate yourself. This is no different from receiving a summons in the mail. you can't just ignore it and expect it to go away. If the case is interesting enough, it will be picked up by the press and distributed across the globe. If you do nothing, than the information will continue to circulate without check. Stepping in now will at least stem the tide of false info.

      If you emailed the editor with 'omg lol so sorry neva hit tha biznitch shes a hater' then of course hes going to ignore your email. Without some sort of idea of what happened, you will get no sympathy from anyone.

    6. Re:I Just Can't Belive It by Anonymous Coward · · Score: 4, Insightful

      Yes, there is something you can do. You may sue her for libel. The post may not be removed, but you can:

        - Get money from her
        - Get restraining orders against her
        - Eventually get her in jail when she violates the above
        - Ask ripoff report (or any other sites she posted to) to post a copy of the restraining order and court judgements you have against her

      That's about enough, if you ask me. Anyone reading those diatribes probably already thinks she's crazy. They'll know it when a judge supports you on it.

    7. Re:I Just Can't Belive It by perryizgr8 · · Score: 4, Informative

      blah...blah...blah...I'm an intellectual female, and blah...blah...blah

      LOL!!! is this some kind of joke?? what kind of sane person says 'i am an intellectual'? this sort of behavior actually says you're a dumb idiot or a troll (and i need a nice whooshing).

      --
      Wealth is the gift that keeps on giving.
    8. Re:I Just Can't Belive It by Anonymous Coward · · Score: 3, Insightful

      It's pretty evident you have no idea what it's like to be a woman in a tech field. How many times I've been ignored, only for someone with a penis to say the exact same thing and get credit. How many times I've lost opportunities because I have tits.

      Its not really that you are a woman and its not that you don't have a penis and its certainly not because you have tits. It is entirely because of your attitude. You were not pushy or lucky enough and the guy who said the exact same thing? He was.. you see, that happens to other folk too, folk with penises included.. but they probably don't have the chip on their shoulder that says its because they have tits. You might notice sometime that men can be more agressive, more forceful when they are pushing opinions.. its most likely that.

      Also, having tits gained you opportunities many times.. but maybe you didn't notice those times? As a guy without tits, I do notice when women get priority treatment because other guys would rather deal with them than me.

  9. Re:Bad timing by LocalH · · Score: 2

    It wouldn't be double jeopardy anyway as that only applies to criminal cases, not civil suits. You may be thinking of res judicata, which means that one can have only one trial for claims arising from one transaction or occurrence. Pretty sure that means she's boned.

    --
    FC Closer
  10. Slashdot / Scientology by Anonymous Coward · · Score: 5, Interesting

    Does that mean that Slashdot doesn't have to bend over and take it in the rear from Scientology anymore? That happened a few years back I believe. Only comment ever removed.

    1. Re:Slashdot / Scientology by Anonymous Coward · · Score: 4, Interesting

      I would love to read the original posting, since "addiction treatment services" + "Florida" equals in my mind "Narconon", which is the Church of Scientology's pseudo-scientific drug "treatment" "tech". I won't say what I think of this "tech", but I believe the quotes are enough to convey my feelings...

    2. Re:Slashdot / Scientology by similar_name · · Score: 3, Informative

      I think it might be this one The decision pdf lists G & G Addiction Treatment LLC, but I could find no reports are found for that name. Also it say the post was in July, 2009. There are two for G & G Holistics Addiction Treatment Center in Florida. PDF states the poster claimed owner was a felon and this post does that but is dated May 2009.

    3. Re:Slashdot / Scientology by Anonymous Coward · · Score: 5, Interesting

      Why not? There has been authority after authority that have denounced it as doing more harm than good.
      They prescribe overdoses of Niacin which means in Canada the College of Physicians Quebec will sanction any physician who associates with Narconion Trois-Rivieres, even to the point of a Review Committee investigating that physician, which would result in ramifications such as fines or licence suspension.

      The Narconon 4 step program:
      1. victim is drawn by falsely advertised success rate
      2. victim is charged outrageous fees
      3. perpetrator cracks open victim's skull
      4. perpetrator messes with victim's brain, replacing the victim's personalty with a cult personality

    4. Re:Slashdot / Scientology by Moryath · · Score: 4, Insightful

      You forgot:

      5. falsely claim in court that the treatment is "religious" in nature to get around all rules/laws regarding prescribing drugs in overdose without a medical license and making proven false medical claims.

    5. Re:Slashdot / Scientology by hairyfeet · · Score: 2

      The sad part is how many don't actually know that Narconon is CoS, Hey Anon? THAT is what you need to be spreading the word about okay? We used to have a local judge that would sentence people to Narconon until I waited outside his courtroom (it helped that my family knows his family) and I told him "Judge you DO realize you are giving money to the church of Scientology, right?" being church of Christ needless to say he was NOT happy about that news, but he had honestly thought it was just a drug version of AA.

      So if there is ANY good that could come from the Anons i'd say it was this: PLEASE use your podium to spread the word that Narconon is NOT AA, okay? You've gotten enough press that you can get the word out and if you did we might get judges across the country to stop sentencing people to them thinking its an offshoot of AA.

      --
      ACs don't waste your time replying, your posts are never seen by me.
  11. I would count this as a victory for the Internet.. by preaction · · Score: 4, Informative

    if RipOffReport wasn't such a massive blackmail scam.

    After a dozen clicks through pages to get to their "Corporate Advocacy Program", I finally found where they charge an up-front fee and a "rate" to make sure the reports listed on their site do not appear as high on search results as the actual website.

    Though it seems they also pride themselves on never taking money to remove a post.

    So is this just selling SEO services to affected businesses? How is this not shady?

  12. Re:I would count this as a victory for the Interne by Anonymous Coward · · Score: 2

    Exactly. That place is one of the most scammy, scummy, disgusting, exploitive places on the internet and the guy behind it is an extortionist. I don't have a business. I don't do any business. There is no reason for me to be listed on there. But, I am. Some random person that I don't even know but apparently has a beef with me posted a long diatribe accusing me of very shady stuff that I wouldn't want people thinking I had anything to do with. On top of it, the person posted my personal information. My full name, my contact info, my home address. And there's nothing that can be done. The guy who runs the site will "work with you" for a fee. But there's no way to remove information. Don't like your boss? Don't like an ex-boyfriend? Have a bad experience with someone at a company you do business with? You can get away with posting absolutely anything about them on this site and it'll be there for eternity - without any relation to actual reality.

    Worse, Google seems to give results from this site priority in their listings (while other search engines sensibly PENALIZE the site - partially because of their black SEO activities).

    It really depresses me that this random person that I don't even think I know posted some random invented crap about me on this site and now it shows up when I google myself (which I don't do, because it depresses me as a result of this). But there's absolutely no recourse. Unless I want to pay a bunch of money tot he guy who runs this rip off of a site.

    And, of course, people just googling around have no idea. They see this as a legitimate site to read about and report companies (and INDIVIDUAL PEOPLE). They have no idea that what they're looking at (or contributing to, even) is a guy's extortion service.

    For those unfamiliar with this shitty site, do a little googling on it. There are tons of discussions as well as news articles about the guy behind it and the problems with the site, with their relationship in google searches, and so on.

  13. Re:Legal precedence? by cpt+kangarooski · · Score: 4, Interesting

    No, lower courts do not set legal precedent.

    No, lower courts do not set binding precedents, which other courts are obligated to follow. However, they do set persuasive precedents, which other courts may choose to follow. They may also produce better explanations of legal doctrines than higher courts, and thus also be worth quoting even when the controlling precedent is from another case, which might merely be cited.

    --
    -- This and all my posts are in the public domain. I am a lawyer. I am not your lawyer, and this is not legal advice.
  14. Re:so in FB... by Ihmhi · · Score: 4, Informative

    Iif i ask them to delete all pics and status' when I delete my account, and they dont..its ok that they dont?

    In Europe, generally no. Nearly everywhere else, yes.

  15. Re:Um... by NewYorkCountryLawyer · · Score: 3, Informative

    Wasn't there any actual *coverage of the case* somewhere on the web that could have been linked to, Ray?

    Yes of course. Here's an article by excellent law professor/law blogger Eric Goldman, who as an amicus curiae in the case:

    Technology & Marketing Law Blog

    (Should I be offended that jra doesn't consider my blog post actuall "coverage"?")

    --
    Ray Beckerman +5 Insightful
  16. Re:Bad timing by shentino · · Score: 3, Insightful

    She's boned most likely because of the site's terms of service which give them omnipotent editorial prerogative.

    You can actually sue twice for the same thing if you have different reasons.

  17. welcome to ripoffreport.com by NynexNinja · · Score: 2

    They have been sued numerous times for not removing posts *when the author of the post requested that it should be removed*. I think the bottom line is don't use ripoffreport.com, use complaintsboard.com or any similar site.

  18. The sad part is worse than you think by Zero__Kelvin · · Score: 4, Interesting

    "The sad part is ...

    Actually, judges are violating the principle of the separation of church and state as well as the principles of AA when they sentence people to go to AA. Addiction, including addiction to the drug we call Alcohol is recognized by the AMA as a disease, and when a judge orders a specific treatment he is in effect acting as though he has the right to prescribe a treatment.

    If he recommends AA I don't see a problem with that, but if he prescribes it as a matter of law he has effectively forced a person to seek a treatment for a disease which, in all reality, does not work for everyone regardless of the hype within the AA community claiming that it does. Indeed, no treatment for any disease works for everyone.

    --
    Guns don't kill people; Physics kills people! - John Lithgow as Dick Solomon on Third Rock From The Sun