Slashdot Mirror


Microsoft Scraps 'Where's My Phone Update?' Site

An anonymous reader writes "Microsoft disappointed some Windows Phone users on Friday by saying it would stop providing specifics about who will get software updates and when, and announcing vaguely that a new update is 'available to all carriers that request it.' The update fixes a few issues, including one that caused the on-screen keyboard to disappear and another that caused problems with synching Gmail. Eric Hautala, general manager of customer experience engineering for Windows Phone, said Microsoft will no longer say when people will get updates based on their country, phone model and carrier."

19 of 162 comments (clear)

  1. Re:Open Source vs a Corporate Monopoly by Osgeld · · Score: 4, Funny

    yea cause there is no way an Android phone would never get updated, you just have to do a sudo apt-get install and your cupcake turns into a ice cream sandwich

    Microsoft, Google, or Apple ... who do you want to get fucked by today, and will it really matter tomorrow?

  2. Apple doesn't get enough credit here by Anonymous Coward · · Score: 5, Interesting

    They took the phone manufacturers and carries out of the update process. When they release their updates, users of current and recently released devices get the update which they can apply. The other mobile OS makers need to make the same sort of change or they fear annoying what users they have left.

    1. Re:Apple doesn't get enough credit here by Osgeld · · Score: 3, Insightful

      yea that is a lot easier when you only have one product to support (hint thats apple's magic, similar to how the Model T was really easy to find touch up paint for)

  3. Re:Disappointment by currently_awake · · Score: 5, Insightful

    Microsoft just discovered that carriers prefer to NOT update phone software. Just like with android phones.

  4. Re:Disappointment by SeaFox · · Score: 4, Funny

    Better questions, since when is Microsoft disappointing Windows Phone users news?

  5. MS isn't the problem by Anonymous Coward · · Score: 4, Informative

    Just speaking from my experiences with Blackberries, the slowdown always seems to be on the Telco's end. There had been many important updates which were put out by Blackberry... but ATT wouldn't release them for a month, or sometimes a few months, after Blackberry released it.

    This is, once again, another example of why these companies need to be "dumb pipes" through which we access the internet. There's no practial reason we can't have a phone which simply connects to the internet for all it's needs, aside from the Telco's blocking it from happening.

  6. Re:Disappointment by Rennt · · Score: 5, Insightful

    "OS updates manditory" was one of the great selling points they had over Android, now it's "OS updates available to carrier on request". Yeah.

    I predict Windows Mobile "fragmentation" stories and much gnashing of teeth.

  7. 700,000 New Android Phones A Day by AddisonW · · Score: 3, Interesting

    http://www.businessinsider.com/android-activations-2011-12

    "The other mobile OS makers need to make the same sort of change or they fear annoying what users they have left."

    Boggle.

    1. Re:700,000 New Android Phones A Day by sapphire+wyvern · · Score: 3, Insightful

      Well, Android is selling like cocaine hotcakes.

      But I, for one, am sick of getting no support from the manufacturers of my last two Android phones. Next time I'm up for a new phone, I am going to give the iPhone very serious consideration.

      Maybe it's only nerds like me and other Slashdot posters who care about getting OS updates for their phones, rather than the general market... but it is a major shortcoming of the Android ecosystem when compared to Apple's offering.

    2. Re:700,000 New Android Phones A Day by woodsbury · · Score: 3, Insightful

      Well, if you want Android but you want to get updates straight from the OS manufacturer like you do with the iPhone... then get a Nexus? That's what they're for.

      It's the same as the people who complain about the custom skin on their phone and say they just want plain, vanilla Android. Some people don't care about that, but if you're someone who does, then the Nexus range of phones is specifically designed for you.

  8. Re:Disappointment by Anonymous Coward · · Score: 5, Informative

    Better questions, since when is Microsoft disappointing Windows Phone users news?

    If the reviews on Amazon are any indication, most people are pretty happy with their Windows Phones. The top 3 highest reviewed phones are all Windows Phones.

  9. Re:Open Source vs a Corporate Monopoly by hairyfeet · · Score: 4, Insightful

    Why don't geeks have the ability to understand consumers? is it like a lesion in the brain that simply blinds them to everyone not like them? As someone who builds and sells all matter of electronic gizmos to the consumer I'll be happy to tell you why they really don't give a shit how locked down a phone is, you ready?

    Get this, it'll blow your mind...a phone is not a computer to them you see, not at all, its "A screen with buttons that Googles and is disposable" and that's IT. That's all it is, its a screen with buttons that does Google and they throw it in a drawer when their contract is up and get another one. This is why the carriers can do any damned thing they want, because a phone is just a phone to the consumer. Its also why they don't care about Windows on a tablet because a tablet is not a computer its "a screen i poke that does Google, lets me read books and plays Angry birds" and I can tell you with most of the consumers I've seen they rarely use it for even Google, its a fancy book reader that plays Angry Birds. same as ARM and MIPS netbooks won't go anywhere because a netbook is not a general computing device its a "cute baby laptop" and as such should do everything a big laptop does only slower, because babies are littler than grown ups and so not as strong you see?

    So you see its isn't about Linux VS MSFT VS Apple or any of that shit, not to the million upon millions actually getting the things, its a phone that does Google. You wanna know why iPhone is so popular? It looks cool and plays lots of games real good like...Angry Birds. Do you think even 10% of them can name what OS it runs? And people like my dad are getting Android not because they give a flying fuck about freedom to tinker, they saw "that cute little green dancing thingie" and it looks nice and plays Angry Birds. this is why MSFT is having a hell of a time getting into mobile because people see the Windows or MSFT name and think "Why would I want Windows on my phone? I don't want to play Farmville or the sims on my phone" and they ignore it. You see consumers are strange and curious creatures, nothing like the geek in any way shape or form.

    --
    ACs don't waste your time replying, your posts are never seen by me.
  10. Re:Disappointment by Anonymous Coward · · Score: 5, Informative

    also, there should not have staged update for their phones. one of their big selling point was that every update was to be delivered to anyone on the release day

    http://arstechnica.com/microsoft/news/2010/11/windows-phone-7-updates-can-carriers-block-them.ars

    and then carriers bitched and moaned until it all changed for worse.

  11. Re:Disappointment by macs4all · · Score: 3, Insightful

    Better questions, since when is Microsoft disappointing Windows Phone users news?

    If the reviews on Amazon are any indication, most people are pretty happy with their Windows Phones. The top 3 highest reviewed phones are all Windows Phones.

    Hmmm. Think those may be astroturfing?

  12. Re:Disappointment by Anonymous Coward · · Score: 5, Informative

    Nope, more like this.

    5-star reviews are useless, as always. Representative line:

    One of my friends had only held it for literally five seconds before commenting on how amazing it was.

    Or this HTC Titan review:

    i love my wp7 its just the best phone ever the os is the best i have usaed on any cell phone. i got my wp7 phone in feb of 2011 and i have no problem with my lg Quantum and if the HTC Titan is that good i have to get my wife one.becouse my wife is geting it in feb of this year.

    Rated 5-stars without even actually buying the phone yet.

  13. Re:Disappointment by Eirenarch · · Score: 3, Insightful

    Well you can hardly compare the situation in Android with that in WP7. When Google released ICS it took 3 months for any old phone to get an upgrade, some will never get an upgrade and some will get wait more than 6 months. By contrast it took less than 3 months for each and every WP7 device in the world to get the Mango - the most important WP7 update.

  14. Re:Disappointment by Eirenarch · · Score: 3, Insightful

    I have a Windows Phone and I will rate it pretty high. What is your point? Even if I am the only person in the world who owns Windows Phone that will still make the average rating pretty high. It will not mean that a lot of devices were sold, it will not mean that it is better than Android or iPhone. It will only mean that the average satisfaction of people who have WP7 is pretty high. Of course Amazon probably has some minimum number of reviews needed to rank the phone but I imagine this number is something like 20 and surely MS managed to sell 20 phones.

  15. Re:Disappointment by Imbrondir · · Score: 5, Interesting

    Actually it's likely much worse. In Q3 ex Nokia CEO now mobile analyst Tomi Ahonen says worldwide market share is currently as low as 1-2%.

    The Lumia launch isn't looking all too optimistic either.

  16. Re:Yah by Lord_Jeremy · · Score: 4, Informative

    [citation needed]

    No really, I googled Windows Phone 7 Requires Carrier Updates and got a mess of results describing how the carriers are not compelled to release updates in a timely manner (or at all, really). Regardless of what MS said they were going to require, it would appear they've caved to pressure from the carriers and changed their official position on the matter.