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Apple Forcing IT Shops To 'Adapt Or Die'

alphadogg writes "Many IT departments are struggling with Apple's 'take it or leave it' attitude, based on discussions last week at MacIT, which is Macworld|iWorld's companion conference for IT professionals. Much of the questioning following technical presentations wasn't about Apple technology or products. It was about the complexities and confusions of trying to sort out for the enterprise Apple's practices. Those practices include the use of Apple IDs and iTunes accounts, which are designed for individual Mac or iPad or iPhone users, and programs like Apple's Volume Purchase Program, which, according to Apple 'makes it simple to find, buy, and distribute the apps your business needs' and to buy custom, third-party B2B apps."

10 of 715 comments (clear)

  1. Leave It by The+Joe+Kewl · · Score: 4, Informative

    "Take it or Leave it"?

    I would choose to leave it. Apple products, while "cool" and "neat" for the individual user, don't often work well in large enterprise environments.
    This is just a fact of life.
    Until better management tools are made to "manage" the apple devices / environment, they will still be a secondary (or greater) choice for enterprise environments.

    1. Re:Leave It by Ayanami_R · · Score: 4, Informative

      They have pretty much lost the school system I work for with this rigid, we know better attitude. All administrators are on the lenovo tablet now. Supports AD and computrace right out of the box. Management tools are robust and support windows environments. We're ramping up to put tablet products on the schedule for students, it'll probably be the lenovo k1 ( or its upgrade) by then.

      We had a school get 38 kindle fires, didn't ask IT of course. When we described the hell they would have to go through to manage and actually buy anything on them they were hastily returned, except the 1 that was opened. They were shocked that no, you cant buy stuff for all of them at once. Yes, you'll ned 38 different email addresses. No, if they get stolen they are gone and there is jack we can do to get them back.

      --
      "Science is the power of man"
    2. Re:Leave It by Anonymous Coward · · Score: 4, Informative

      Sorry, don't buy this. Not one bit.

      I am an engineer at a large technical government entity. Apples -- both Macs and iPhones, and recently iPads as well -- are ubiquitous. At least 30% of direct employees use Macs, and more use iPhones.

      IT has Apple specialists, but they handle the approximately 200-1,000 Macs out of 500-5,000 computer seats without fuss or complaint at each one of our centers.

      I'm sorry, but in the end IT is there to help the engineers and managers do their jobs. While it's true that it would be impossible for those engineers and managers to function properly without IT support, the purpose of that support is to enable their work. If I as an engineer want a Mac, I will order a Mac from the online ordering system. If it breaks, I am going to call IT and ask them to please fix it. They will fix it, because it's why they're paid.

      What's more is that this was true ten years ago at my agency when I first started. I've seen chief engineers of billion dollar projects at meetings making fun of the few non-mac people around the table...quite a sight to see.

  2. It is a hassle... by Uncle_Meataxe · · Score: 4, Informative

    Recently I had to deal with Apple's App Store. Our agency's purchasing people had no idea how to handle the App Store as the purchase has to be done from the user's computer. I spoke with an Apple government rep and he admitted that things are not set up for companies unless you're buying at least 30 (?) of something. Our purchasing folks ended up giving me the department credit card (now, there's trust!) and let me make the purchase from my cubicle. Not that hard to deal with, but certainly not standard procedure...

  3. Re:Why Apple is good by erroneus · · Score: 4, Informative

    I not only "tried" Apple gear and products, I have and still support them. I probably know a lot more about Linux and about MacOS than you. I guided a professional organization through the transition from MacOS9 to MacOSX and on. I know Apple intimately. I can tell you that what people think Apple is, often isn't the case. Most of it is hype and misplaced perceptions.

    When you break a computer down to how it serves the interests and needs of a user, even you have to admit that Apple more or less requires that the user shift their needs and interests to fit within the Apple framework of products and services rather than the other way around. Apple is not particularly adaptable nor is it flexible. And if you disagree with this view, then you already disagree with Apple -- they say the same things themselves. "We tell users what they want" sound familiar?

  4. Re:what does by icebike · · Score: 5, Informative

    Well the fanboys will mod you down for that.

    But you are correct, itunes has no place on a corporate machine. And quite frankly the idea you need a music player to manage a phone is like saying you need a fish to manage your bicycle.

    Itunes can be placed on the users home machine. Its not at all certain you can SECURELY accommodate iPhones in the work place AND prevent itunes from being installed. However there is an Apple iPhone Configuration utility that is supposed to do this.

    I have yet to see it in use anywhere, but some claim you can use on the corporate network and still block itunes on corporate machines.

    --
    Sig Battery depleted. Reverting to safe mode.
  5. Re:Why Apple is good by BasilBrush · · Score: 5, Informative

    Note the "lets say OmniGraffle".

    That's why I gave you info on Omnigraffle.

    Pick an app which is only distributed via the App Store. Say, the Blink SIP soft phone.

    It looks like Blink will even give you a pre-configured and branded version if you want to approach them for a volume licence.
    http://icanblink.com/inquiries.phtml

    As I say, the Mac is no more a walled garden than Windows or Linux. Software vendors can supply you with software any way the choose to on any of those platforms. Some obviously choose to only do so via the Mac App Store, because if you're an indie developer it's so much easier. But any app that's got the potential for enterprise use is going to be supplied by the company in a form that is accessible by the enterprise.

  6. Re:Why Apple is good by NatasRevol · · Score: 5, Informative

    You really sound like someone who's supported Windows for years, learning the little details like hashing together a program to automate your workflow.

    Yet you don't have any clue about the Mac, and that makes it hard. Somehow, that's OS X's fault.
    VPN issues are VPN company issues. Ask them to write the software?
    There is full disk encryption. http://support.apple.com/kb/HT4790
    What the hell is launch on startup? Google shows nothing. Launch at login is a user preference that's been around for a decade. It doesn't make the computer slow.
    Never had any issues importing certificates across all those versions of OS X.
    defaults settings are well documented. http://secrets.blacktree.com/

    There's also things like radmind that would probably be much better at doing what you want. But your ignorance led you astray.

    --
    There are two types of people in the world: Those who crave closure
  7. Re:Why Apple is good by BasilBrush · · Score: 4, Informative

    The built in encryption on OSX is FileVault, and in Lion it does full disk encryption.

    The preferences vs registry thing just sounds like Windows was easier for you than OSX because you know Windows. The registry is a the very worst feature of Windows, and I don't know anyone that didn't learn computing on Windows that would dream of praising it.

  8. Re:Why Apple is good by Swampash · · Score: 5, Informative

    OS X 10.5 and later on Intel is official Open-Group-certified UNIX. It's not "built on top of UNIX", it is UNIX.