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TomTom Satnavs To Set Insurance Prices

nk497 writes "TomTom has signed a deal with an insurance firm that will see its satnavs used to monitor drivers. Fair Pay Insurance, part of Motaquote, will use monitoring systems built into the TomTom PRO 3100 to watch for sharp braking and badly managed turns, rewarding 'good' drivers with lower premiums and warning less skilled motorists when they aren't driving as they should. 'We've dispensed with generalization's and said to our customers, if you believe you're a good driver, we'll believe you and we'll even give you the benefit up front,' said Nigel Lombard of Fair Pay Insurance."

38 of 605 comments (clear)

  1. I guess it's time to say "I told you so"? by Fluffeh · · Score: 5, Interesting

    For all those of us who keep saying that this sort of technology will be abused, and all the folks that keep saying it won't - I guess it is our turn to say "I told you so."

    My prediction, sales of this SatNav will plummet if people know that they will be monitored constantly.

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    1. Re:I guess it's time to say "I told you so"? by symbolset · · Score: 5, Informative

      You have no idea. I'm an IT pro. With your loyalty card data I can tell how many kids you have and how well you feed them, whether you're sometimes or often broke, how often you take a shit. I might be able to tell not only your religion, but your adherence to its dietary restrictions. I can gauge your propensity for alcoholism or diabetes. All of this specifically linked to you as an individual. And you've given me permission to sell that data.

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    2. Re:I guess it's time to say "I told you so"? by mehrotra.akash · · Score: 4, Insightful

      I would PREFER ads suited to the stuff I buy
      If I'm not into romance novels, but prefer SciFi and they can use that data to advertise SciFi movies to me, isnt it better?

    3. Re:I guess it's time to say "I told you so"? by symbolset · · Score: 4, Insightful

      That's an interesting question. The answer is: It's none of your fracking business. You signed away these rights to get your loyalty card discount and who they sell your data to is their own concern, not yours. At this point it's just a metric boatload of data. Whether or not you religiously buy a half-rack of pounders every Friday night is a bit of a brick with a value sold to the highest bidder. If you cared about what they did with it, you should have halted at "do you want a loyalty card?"

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    4. Re:I guess it's time to say "I told you so"? by Dr_Barnowl · · Score: 4, Insightful

      They are there to protect *other* drivers as much as anyone else. Insurance is a legal requirement because it's reckoned to be better that there is some means of providing financial support to those who suffer at the hands of incompetent drivers, rather than to just resort to suing them and getting the run around for 10 years because they are a deadbeat who can''t pay for your medical bills and loss of income. The kind of idiot who drives badly probably also correlates strongly with the kind of idiot who thinks insurance is for idiots, so in that case I'm very glad to have my policy to fall back on. If driving insurance wasn't mandatory, driving insurance would be too expensive for anyone to afford, and the costs would fall back upon society in another form, which I get the sense you wouldn't agree with either.

      While I agree that society is overly litigious, I think the chief manifestation of that is unnecessary paperwork like entire manuals devoted to what NOT to do with a product (do not eat your mobile phone...), and excessive medical tests and interventions. I don't like insurance companies either - because as for-profit entities, they offer a service which has value, and then do their level best to weasel out of providing it. But they do provide a valuable service, even if it's grudgingly.

    5. Re:I guess it's time to say "I told you so"? by DarwinSurvivor · · Score: 4, Informative

      Right, so when you hit black ice and t-bone a car with a child that now need surgery to fix their shattered leg, are YOU going to be able to pay for that? A two car collision with serious injuries can easily cause close to a million dollars in medical costs. People that think insurance is to pay for their (and the other guy's) broken car are deluding themselves.

    6. Re:I guess it's time to say "I told you so"? by iamhassi · · Score: 4, Interesting

      I wish I could have posted this further up, but this is about as high to the top as I can get.

      Doesn't everyone realize the "tom tom pro 3100" won't be able to communicate without some sort of data plan? TomTom offers plans now that will send you traffic information based upon your location but there is a yearly fee for that information. Anyone want to pay to tell the insurance company you were going 10mph over today so your premiums go up? Didn't think so.

      Having to pay hundreds for the device and then pay an additional fee for data is killing the stand-alone GPS market. Apps like waze provide GPS routing and real-time traffic information (including location of police speed-traps) for free, all you need is a smartphone. TomTom's grasping at straws with this press release, their market is drying up and they know it. Why pay $300+ and $60+ a year for something that's already free on your phone?

      Waze even provides real time road updates by users. For example I can report an accident and the location is marked for other users to see live. TomTom's can't do that.

      I have two TomToms. One's an older TomTom ONE and the other is a 5" TomTom XXL. I don't use either one, I use Waze.

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    7. Re:I guess it's time to say "I told you so"? by epyT-R · · Score: 4, Interesting

      no I wouldn't, and I shouldn't be liable for that either. see there's this thing called 'shit happens' in life and society needs to accept this instead of demanding a way to point blame every time something bad happens. that parent took a risk with his kid's life (and his own) just like I did when we all decided to drive somewhere. this risk is NOT mitigated by lawyers and business owners selling snake oil protection, then building 'optional' surveillance societies around their policy holders to insure max profits. it's dictated by physics, skillset, and awareness. the only risk that it does mitigate is the artificial/legal one threatened by the over litigious society which created it all in the first place because it has increasing trouble dealing mentally with risk.

      if you want to mitigate your risk, learn how to drive properly and stay alert while doing so.. if you can't, get off the road until you can! if anything, insurance has a negative impact on this by creating a false sense of security because of how its marketed. you'd think people would be smarter than that, but these days I have my doubts.

  2. Speeding by Anonymous Coward · · Score: 4, Interesting

    And not to mention _speeding_! The Nav knows what's the speed limit at your location an instead of beeping when you overdo it, it will raise your premium each time, perhaps even rat you out to the cops.

    1. Re:Speeding by hawguy · · Score: 4, Informative

      Apart from the fact that very often, it doesn't. (I still have a TomTom 920T, although it seldom gets used these days; it was their top model a few years ago though.) My maps were until recently regularly updated, mapshare updates were applied before every trip, but for a significant proportion of the speed limits around town it was off by a margin of as much as 20 miles per hour, and that's in the few places where it even pretended to know the limits.

      My Garmin is surprisingly accurate, both in town and on the highway. Often, the speed limit display changes the instant I pass a new speed limit sign. I haven't noticed any places where it hasn't been accurate, but most of my driving is either within a large urban area or on freeways - I don't do much small town driving. It's been quite handy, especially for freeway driving: "Hey, is this still a 70mph zone or did I miss a 55mph sign when I passed those trucks?"

    2. Re:Speeding by Rich0 · · Score: 5, Insightful

      Speeding should be a dangerous risk.

      It certainly should be, and it would be if speed limits were remotely sane. Right now speeding is just travelling at the same speed as 90% of the other cars on the road. Speed limits should be set at a speed that most drivers would not be comfortable driving at.

  3. Looks like it's only in the UK (for now) by theNAM666 · · Score: 4, Informative

    http://www.theregister.co.uk/2012/02/08/tomtom_insurance/

    From the article intro:
    >The idea has been hovering in the ether for some time, but TomTom is the first satnav firm to sign on the dotted line and bring insurance to drivers through their GPS.

    >The Dutch company has joined up with Motaquote insurers to offer UK drivers "Fair Pay" insurance, where customers pay lower premiums because their satnav monitors how they're driving.

  4. Re:uh.... by gandhi_2 · · Score: 5, Insightful

    Unless this thing has a gyroscope or accelerometers, I don't know how useful the braking and turning data is.

    GPSR's really aren't THAT precise for those things.

    Now I know someone's about to chime in with that "dopler shift" bullshit, but all consumer-grade GPSR's use position change over time for all movement measurements.

    The speed data makes sense, not the rest of it. Maybe establishing driving habits, like too many hours on the road. Or when you drive, and where.... geographic and time data could show them who drives in high-accident areas.

  5. Awesome by Undead+Waffle · · Score: 5, Funny

    If it's watching for badly managed turns does that mean I get deductions from my next bill every time I nail the apex?

  6. Are GPS devices reliable for this purpose by DigitAl56K · · Score: 4, Interesting

    All privacy questions aside, are sat nav devices reliable enough for this purpose?

    I purchased a TomTom device new within the last year. On complex intersections - and sometimes just on parallel roads - it can "snap" the car back and forth between pieces of roadway on the display. Sometimes it seems to think you're starting a turn you're not actually making and then eventually snaps the car back onto the correct road later. When exiting a parking lot it sometimes isn't certain about which direction you're really moving in until you've drove a little. It has also tried to direct me down a variety of local roads that don't actually exist. I imagine at least some of these issues are somewhat common among sat navs, and this is only part of my anecdotal experience with one device.

    The point is, when these things become a significant input into insurance rates, who can actually inspect them and certify them for such purposes?

  7. Competition ahoy! by RedCard · · Score: 5, Insightful

    Observation: Insurance rates are currently set at a level that the market and competitive pressure will bear, without this additional information.

    Prediction: Early adopters will see some benefit in lowered insurance costs, but once most people are enrolled, insurance rates will creep back up to previous levels (that being the established level that the market will bear). Insurance companies will create additional rules that will facilitate a greater rate of insurance claim denial based up the new information, and will see greater profits arise due to this. Consumers overall will see no benefit in the long run.

    1. Re:Competition ahoy! by u38cg · · Score: 4, Interesting
      I don't have US data to hand, but in the UK and Canada, motor insurance is unprofitable (really), because of the cost of (a) small numbers of very large claims, and (b) massively increased litigation over small to mid-sized claims. It doesn't take too many multi-million pound claims before that book you wrote at reasonable rates is underwater.

      The big problem motor insurers have always had is properly assigning risk - it's pretty obvious an 18yo male is more dangerous than a middle aged woman, but that's a statistic, not a cause. If you could find out what made the 18yo dangerous, you could charge for that instead and have fairer premiums for the rest of us.

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    2. Re:Competition ahoy! by Gavagai80 · · Score: 4, Interesting

      Perfectly predictable auto insurance would mean it would cost really bad drivers too much to be able to afford to drive -- and that'd be a good thing, eliminating that risk from the road entirely.

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  8. Re:What about external hazards? by BasilBrush · · Score: 4, Insightful

    They can ccululate data of everyone they monitor and correlate patterns against claims. They'll soon know what constitutes risky driving far better than anyone's theories.

  9. I love how they always sell it... by bky1701 · · Score: 5, Insightful

    ...as a "discount" for those exhibiting the behavior they want. In fact, they simply raise prices for everyone at such a rate that the discount is in fact the lack of a penalty. Yet, somehow, dressing it up in this way avoids backlash and consumer protection lawsuits, while convincing people to give up their privacy in ways they would have never considered has it not been for the phantom carrot of a "discount".

    Before someone says "free market!", keep in mind that nearly every insurance company does this to some extent, usually with no proof of their claims, and insurance is legally required to some extent in most of the country. The free market does not exist, never did, and never will.

  10. Re:uh.... by tnk1 · · Score: 5, Informative

    I work in the business of supporting software for these sorts of devices. Many models do have accelerometers, which isn't too surprising when you realize iPhones and other smartphones have them too. Dedicated plug-in devices (not the Garmins or other Personal Navigation Devices (PNDs)) also have OBD2 data collection which can then be sent back to the data farm of the service for collection and processing. That's all in addition to the usual GPS tracking. Fleets like Verizon and Sears, as well as thousands of Mom and Pop places already use dedicated devices in their vehicles and reports are run against them by their fleet managers and supervisors to derive all sorts of interesting interpretations.

    You'd be surprised how much money you can save in gas when you are a big enough fleet and you make sure your drivers simply shut off their vehicles instead of idling them. And certainly, your business can be helped by direct dispatching of vehicles to jobs via two-way communications to these PNDs instead of the old way of assigning trucks to geographic zones. Depending on how you wire things up, you can even tell if your bucket truck is actually using the bucket and when that happened.

    And yes, you can determine when drivers do a lot less innocent things like using company vehicles for private jobs, or more directly, actually stealing gas via siphoning by doing mileage comparisons against actual driven mileage.

    For individual consumers, insurance companies do things like check how many miles you drive, into what areas that you drive (ie. more or less risky areas), as well as hard breaking if the devices have that ability (and most newer ones do). With OBD2 devices, they might even be able to tell a normal consumer (and their insurance company) more about their car's functioning than they could get short of visiting a mechanic.

    Knowing what I know about how these devices can be used, I assure you, whether or not you benefit, the insurance company is always benefiting from this information. It's not always sinister, though. If you really have a low risk commute and you feel that you might be being overcharged, this may well be the way to go, but I wouldn't put this thing in a sports car or any vehicle you like to have a little fun in on a nice empty road.
     

  11. Re:What about external hazards? by ShanghaiBill · · Score: 5, Insightful

    Most of the time sharp braking is for something which shouldn't be in front of the car

    No, sharp braking is what happens when you are yacking on your cellphone or reading a newspaper, and glance up to see that you are about to rear end the car in front of you.

    My guess is that frequent sharp braking is strongly correlated with bad driving.

  12. Screw this. by kheldan · · Score: 4, Insightful

    If the insurance company I use announced they'd start doing this, I'd cancel and switch to someone else immediately, and I'd recommend the same to everyone I know.

    JUST SAY "NO" TO BEING TRACKED EVERYWHERE YOU DRIVE

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  13. I'll second that. by symbolset · · Score: 4, Insightful

    This is how privacy dies.

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    1. Re:I'll second that. by Anonymous Coward · · Score: 5, Insightful

      and it's also how insurance dies. Isn't the purpose of insurance to distribute risk?

    2. Re:I'll second that. by symbolset · · Score: 4, Insightful

      Insurance is a bet against the house. It's always a losing proposition net, or insurance wouldn't be a business. The house always wins. They engage people called actuaries, who are quite skilled in evaluating risk.

      Insurance can still be a great deal. I can't afford to replace my car or house this month, so I pay these people a fraction of these things' worth to insure that if something bad happens I can still do the needful thing. To average my risk across the similarly situated costs money, and it's well earned - and the profit too.

      But the more narrowly the insurance company focuses on the exact risk I have, the closer they get to offering no value, because I might as well carry the risk myself.

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    3. Re:I'll second that. by aXis100 · · Score: 4, Insightful

      There's still benefit in insurance even if you think you can self-manage your risk.

      1) You cant actually calculate your own risk without a statistically significant number of events, and by then you are probably finished using the item.
      2) Insurance is a know, regular cost and you can budget for it.
      3) If you self insured and had a major accident a short way in, you may not be prepared for the lump sum costs.

    4. Re:I'll second that. by profplump · · Score: 5, Informative

      Adjusting premiums to match individual risk does not eliminate the fundamental insurance benefits of risk and capital pooling -- you still get to free up all the capital you'd need to self-insure by pooling premiums from all policyholders, even if those policies have difference prices. If anything accurate risk assessment and pricing makes insurance more efficient; if risk is inaccurately estimated the insurance company itself takes on more risk and must charge a higher margin to justify the cost of that risk.

      That's not to say there aren't privacy implications, but I don't see the financial downside to better risk assessments with respect to insurance.

    5. Re:I'll second that. by symbolset · · Score: 4, Interesting

      Jon, I've got a great deal of respect for your /. persona. You seem always reasonable even when I don't agree with you, and you've swayed me often. But here I think you've missed the general thrust. We're on a very subtle topic. The issue isn't "Insurance good/bad" or something that gross. It's about whether the pursuit of use of intelligence to understand the risks of a particular customer of insurance is a good thing, and the limits of that pursuit. That's a cloudy issue you seldom weigh in on, but I'm interested in your input if you will engage the question.

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    6. Re:I'll second that. by realityimpaired · · Score: 4, Insightful

      You're forgetting the most important part. Insurance companies don't have to tell you how much of a risk you are calculated to be. So as long as they can convince some customers to pay more, the companies can afford to let some customers pay less.

      They already do that. If you have gone 6 years without any accidents, 6 years without any tickets, and 6 years without any insurance claims, your rate will be significantly lower than if you wrote off a car last year, and had a careless driving charge the year before. They also use statistical analysis for where you live (if you're in a high crime part of the city, your rate will be higher than if you live in the suburbs). They're already using a large number of statistics to determine your rate, but these are statistics that actually have some basis in fact, and a provable meaning based on broader trends.

      Using GPS data to determine "how well you make a turn" is BS, and a dangerous route to go. Somebody could be looking 5 feet in front of their car and navigate their turns perfectly, and they're significantly more dangerous than somebody who takes their turns more vigorously, but actually looks to see what everybody else on the road is doing. You simply can't use GPS to determine whether somebody's a good driver, because the GPS doesn't record where their eyes are looking, nor what everybody else is doing. At least going on your accident history, they can have an idea of how often you have gotten in accidents n the past.

    7. Re:I'll second that. by SerpentMage · · Score: 5, Insightful

      Ehhhh NO....

      What they do is pigeonhole. Statistics works because it works over a crowd. However statistics has a flawed insight in that it is hindsight and self-fulfilling.

      Imagine the following. Let's say that walking 1 KM per day reduces your chance to die by 80%. Thus insurance decides to say, oh wait I can offer better rates for life insurance if I look at all those people who walk 1 KM per day. So off the insurance goes and people start walking and we are happy little bunnies. No, we are not because what happens if everybody starts walking 1 KM per day? Answer probably pedestrian accidents go up, and thus the rate of death that the actuaries came up with is wrong, and they end up paying higher than they calculated. Thus the insurance runs out of money.

      This is the problem, and this is why insurances in their quest to nail down their clientel is actually doing a disservice to themselves.

      So now comes the golden question, "ok if you are so smart point out where this has happened?"

      Answer; real estate. Remember those loans with no questions? Well it was the result of some actuarials thinking this through and saying, "in the past only X have defaulted thus these loans are a gold mine." So off the investment banks go and write oodles and oodles of these loans. What they forget is that if you write too many of these loans the probability of default actually goes way up since the conditions are not the same. And what ends up happening? Oh yeah the US government has to bail out the industry.

      So sorry beep wrong answer... There is less value in doing this. The insurance companies would be better off just looking at the overall records and leaving it at that.

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    8. Re:I'll second that. by RenderSeven · · Score: 5, Insightful

      The unintended consequence (for drivers in general) is that good drivers will see a modest improvement in rates, and less good drivers will see sharp increases. As a result the latter will be forced to leave for an insurance company that doesnt do monitoring, which changes the odds/profits for their driver pool. By effectively cherry picking their customers, insurance companies that monitor are gaming the system to improve profits at the expense of all the companies that dont. This isnt sustainable and can only result in all insurance companies instituting monitoring to keep the playing field level.

  14. Re:The silver lining by dbet · · Score: 5, Interesting

    I'm calling bullshit on your police stats, if you even care to provide them. The complete removal of speed limits has no effect on accident rates.

  15. Re:What about external hazards? by GlassHeart · · Score: 4, Insightful

    It's not that complicated. Your personal sharp brake count can be compared to the average count of all drivers in the area. Random events happen to everybody, but if it somehow happens to you a lot more, then either you are extraordinarily unlucky, or you're a bad driver. Either way the insurance company would want you to pay more, assuming they can correlate this behavior with actual accident rates.

  16. Re:What about external hazards? by SmlFreshwaterBuffalo · · Score: 4, Interesting

    Whether or not frequent sharp braking correlates to bad driving is irrelevant. All that matters is whether or not it correlates to a higher accident rate.

    If the driver is bad, they'll brake sharply often. But even if the driver is good, if they are regularly surrounded by bad drivers, they'll probably brake sharply often. And guess what? In both cases they're more likely to be involved in an accident.

  17. Wow, /. has an actuarial constituency. by symbolset · · Score: 4, Insightful

    Who knew? I think that's amazing.

    Insurance is a business and the more they can cut outlays to premiums the more profits they make. I'd rather they more closely aligned risks with claims than they just denied fair claims, which saves mone on the other side. In case I didn't make this clear: I'm OK with insurance companies making money off me, even if they turn a profit because I have low risk. I'm paying over a thousand dollars a month for medical insurance, and using about $500 worth a year for my family - with no pre-existing conditions or reoccurring need for medical care. And to me it's money well spent because in America today you can't get treated if you don't have insurance. Almost everybody gets sick now and then, kids break their arms or legs or whatnot, and to take them to the emergency room without insurance would cost me my house.

    Ten of my coworkers and I could pool our contributions together and BUY a doctor and all his gear - and he'd work six days a year, but that's a whole other issue. We're talking about insurance now.

    You can't deny that the closer to fact they gauge the risk, the more they diminish the "uncertainty" that motivates the buyer of their product. Defending against the slings and arrows of uncertain fortune is their value-add.

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  18. Re:The silver lining by AK+Marc · · Score: 5, Informative

    From police statistics it is proven that people that speed have a higher risk of accidents. It's a simple as that.

    Police statistics also show that driving drunk is unsafe. Of course a sober driver driving home a drunk person who is struck while stopped at a light by a sober person who fell asleep is marked as "drinking related" and used to prove drinking kills. "Too slow for conditions" is included in "speed related" so someone driving 10 mph in the fast lane on a highway at night with no lights on is used in the statistics that prove "speed kills."

    Generalising: lower speed makes roads safer. Taken to the extreme to make the point: at walking speed not much can happen, and if something happens the damage is minimal.

    Drivers driving 15 mph above the limit are safest (proven by those police statistics you like so much). A stopped car can't avoid a moving hazard.

  19. Re:What about external hazards? by zippthorne · · Score: 4, Insightful

    Driving in a busy city with bad traffic all around can cause frequent sharp braking

    And also results in more accidents requiring payout. The "bad driving choice" in this case is where you drive, rather than your actual skill as a driver.

    The insurance companies aren't rewarding you for being better than me. They're rewarding you for being less costly too them.

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