Buy an Elite HP PC, Get Your Own Support Staffer

jfruh writes "HP reversed its decision to spin off its PC business, but it's still left with the question of how to make money in a commodity business selling standard-issue machines manufactured overseas. One idea they're contemplating: improved customer service. If you buy an HP 'Elite' PC and have problems, you won't have to phone into a tech support call center where an entry-level drone reads off a script and tells you to reboot the machine; you'll have access to a specific support tech who will work with you as long as you own the computer."

Comments

I already have a Indian restaurant nearby

[Anonymous Coward]

Thank you...

But my local indian restaurante is good enough :)

Dear HP

[Dyinobal]

Look HP I get it, Chinese labor is cheap, and there are a lot of Chinese people to spare but I just don't see how this is feasible. Plus just imagine the shipping and handling? Plus where is it going to sleep?

I get it you don't want to seem behind on the times with apple using cheap drones to assemble all it's products but including one with each PC bought might be pushing it.

Re:One Question

[themightythor]

It obviously "Player Character".

I can see it now...

[Anonymous Coward]

[ 100th call that day, only a few moment from the last one... ]
Customer: "yeah, hi again, so errm, the computer still doesn't seem happy. I don't think it liked the way you said goodbye to it last time. Say it again, but this time with feeling - it is listening..."

Tech: places noose around neck, loads into office paper shredder and presses go...

Re:*blink* Eh?

[hairyfeet]

Well if its anything like Dell tech support you may be on the phone for awhile pal.

Silence of the Support Guy

[SuperKendall]

"It puts the lotion on its skin, or else it cleans the registry again".

*Shudder*

Re:*blink* Eh?

[hairyfeet]

Uhhh...you might want to look up the "Peggy commercials' as a company has already done that, they just changed India to Russia so they could use white people and not appear racist. funny enough the one thing I miss about working at a consulting firm in the state capital is we had an Indian gal whose job was pretty much cursing at tech support in Hindi. I use to love to watch her get worked up "NO! You did NOT just tell me to reboot! I have 3 degrees and am a professional in IT you DO NOT give ME that reboot crap!" which would always be followed by a long string of Hindi which i'm sure was quite colorful.