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Buy an Elite HP PC, Get Your Own Support Staffer

Posted by ryuzaki0 on Wednesday February 15, 2012 @10:15AM from the personal-touch dept.

jfruh writes "HP reversed its decision to spin off its PC business, but it's still left with the question of how to make money in a commodity business selling standard-issue machines manufactured overseas. One idea they're contemplating: improved customer service. If you buy an HP 'Elite' PC and have problems, you won't have to phone into a tech support call center where an entry-level drone reads off a script and tells you to reboot the machine; you'll have access to a specific support tech who will work with you as long as you own the computer."

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Re:What is so good about this? by Lunix+Nutcase · 2012-02-15 10:28 · Score: 3, Informative

They assign you someone else?
Re:*blink* Eh? by Anonymous Coward · 2012-02-15 10:42 · Score: 2, Informative

How does (Score:0, Funny) even exist? I'm calling HP tech support to find out.
-1 Overratted and +1 Underrated only change the score and not the status.
Re:Dear HP by antdude · 2012-02-15 11:21 · Score: 1, Informative

Who cares if it is a hot/cute Chinese gal. ;)

--
Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
Re:*blink* Eh? by Anonymous Coward · 2012-02-15 11:46 · Score: 5, Informative

You mean Dells home grade tech support. Anyone who has purchased Dell's business line of products such as workstations/servers knows you get someone in the USA on the phone that is usually very knowledgeable.