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Sony Projects Record Losses of $6.4 Billion

redletterdave writes "Not 24 hours after Sony announced it would slash about 10,000 jobs by the end of the year, the Japanese electronics maker announced on Tuesday that it has again doubled its annual net loss to a record $6.4 billion. The new annual estimate is Sony's fourth revision of its original forecast. The company had already more than doubled its loss forecast for fiscal 2011 on April 5 to $2.9 billion, blaming floods in Thailand, poor foreign exchange rates, and a failed partnership with Samsung... Kazuo Hirai, the company's new president and CEO hired 10 days ago, will take 'painful steps' to revive Sony, and will unveil a 'revival strategy' at a Thursday press briefing."

72 of 290 comments (clear)

  1. Sony's war on their customers by onyxruby · · Score: 5, Insightful

    Sony, how is that war against your customers going for you? At some point you need to wake up and realize that your customers are not your enemies, they are your boss.

    Wake up Sony, you could be one of the greatest and most profitable companies on earth with a few policies changes.

    1. Re:Sony's war on their customers by evilRhino · · Score: 5, Interesting

      I broke my boycott of Sony due to shipping CDs with root-kits to get a PS3 when the slim model was released. Soon after, the network was hacked, and I lost the ability to use the console without agreeing to waive my rights to sue them if they get hacked again.
      Breaking my boycott was a mistake. The company is dead to me now

    2. Re:Sony's war on their customers by firex726 · · Score: 4, Informative

      Their electronics side is doing quite well, its the other divisions you don't hear about that are really doing badly.
      The Chemical Processing Division is being sold off? and will account for about 3000 of those jobs.

    3. Re:Sony's war on their customers by fuzzyfuzzyfungus · · Score: 4, Informative

      Unfortunately, the losses don't seem to be concentrated in their most anti-customer segments(arguably Sony/BMG, Sony Pictures Entertainment, or their gaming division, (with, arguably, their PC division also being included, if only for the sheer incompetence of the crapware bundled with them by default).

      Instead, they got Absolutely Fucking Hammered in their "Once reputable; but basically who gives a fuck anymore and Panasonic is cheaper and as good and whoever makes 'Vizio" is cheaper still and I don't notice the difference" segments.

      Is it arguable that arrogance is biting them in the ass? Sure. Along with generic failure-to-focus and commodification of what used to be quality-driven markets(with music and 'home theatre' gear, people have either gone hard upmarket to the boutique guys, or are basically buying on price. Sony is neither. Game over.

      However, all their truly malicious rather than merely arrogant and feckless, divisions remain viable.

    4. Re:Sony's war on their customers by Anonymous Coward · · Score: 3, Interesting

      Sony, how is that war against your customers going for you? At some point you need to wake up and realize that your customers are not your enemies, they are your boss.

      Wake up Sony, you could be one of the greatest and most profitable companies on earth with a few policies changes.

      Exactly. I have personally boycotted Sony for six or seven years now. I'm not an anti-Sony crusader, it's simply that after a company pisses me off repeatedly, they don't get any more of my money. Even if Sony did wake up, it's too late as far as I'm concerned.

    5. Re:Sony's war on their customers by slaker · · Score: 5, Informative

      I stopped buying Sony products when I called for an RMA on a Sony tape drive and was told that they don't support computer products unless they're specifically connected to computers running desktop versions of Windows. In response, I asked if that included displays. The phone monkey hung up on me.

      Funny in retrospect but the level of unfriendliness suggested by that interaction is such that I've been looking forward to Sony's demise for a long, long time.

      --
      -- I wanna decide who lives and who dies - Crow T. Robot, MST3K
    6. Re:Sony's war on their customers by Anonymous Coward · · Score: 5, Insightful

      Be honest now, if you break a boycott because a company releases a product you want then you were never really boycotting them in the first place, you were just trying to present your lack of interest in their products as a principled stance.

    7. Re:Sony's war on their customers by IcyNeko · · Score: 3, Funny

      Don't worry. Kaz Hirai is on the case. He'll raise prices so painfully high that consumers will "need to get 10 jobs just to earn the right to use our products".

    8. Re:Sony's war on their customers by Anonymous Coward · · Score: 3, Interesting

      Actually it is. People are pissed off from their existing purchases from those division (movies don't count, they not seen as Sony products). So these people are not buying new Sony screens, receivers, phones, and they're putting off others the brand while they're at it. Sony are probably the #1 most hated tech company these days.

      Haven't you noticed that their PSP Go was still born, and their Vita is almost as dead after the early adopters and fanboys got it on release?

      Each year, Sony is going to have a harder time. The anti Sony ranks are swelling as the company goes out of its way to piss off customers.

      They need to compete on price, they are no longer considered a premium brand, so that extra $100 for the badge doesn't cut it.

      They need to use standards and not try to force over prices proprietary shit on to us at every turn.

      They need to stop their Not Invented Here mentality too.

    9. Re:Sony's war on their customers by jedidiah · · Score: 5, Informative

      I was never in an active "boycott Sony" mode. Although I am not sure that it mattered. That's the problem really. Sony is suffering from a great deal of indifference in general I think rather than just the rage of a few well informed nerds.

      What's Sony got to offer us that would make us want to break a boycott even if we decided we were boycotting them? I think a lack of answer to that question is their real problem.

      Sony? Who cares?

      --
      A Pirate and a Puritan look the same on a balance sheet.
    10. Re:Sony's war on their customers by Junta · · Score: 5, Insightful

      Also, Sony has been pretty hit and miss on quality. For example, their receivers have lots of reports of inadequate thermal design and solder failures. Generally lots of cases of Sony obviously trying to cut costs and sell on reputation, and that measure has come back to erode reputation.

      So we are left with a company that is making shoddy products, has a poor security record, is pretty anti-consumer in various technologies, and charging a premium on top of all of that. Sony has to do some drastic moves to stay relevant.

      --
      XML is like violence. If it doesn't solve the problem, use more.
    11. Re:Sony's war on their customers by Quiet_Desperation · · Score: 2

      Can we all just admit NOW that the PS4 was a failure?

      Psst! Doctor! Too early!

    12. Re:Sony's war on their customers by Oscaro · · Score: 3, Interesting

      Quite surprising their mobile department is quite open. They published many driver source code and also they published an alpha and beta version of android ICS for some models. I guess the mobile department is still more Ericsson than Sony :-/

    13. Re:Sony's war on their customers by PetiePooo · · Score: 5, Informative

      Remember Sony's heyday? When they came out the the coolest Walkman players and headphones?

      They used to be a great tech company. They built things that enthusiasts loved. I still remember fondly my WM-10. It was a sad day when I dropped it and broke the headphone jack.

      There are two things that I believe led them to the brink of the disaster they currently find themselves in:

      1) Proprietary technology: Sony's history with proprietary technology goes back decades. A partial list:
      - Betamax (VHS won even though technologically inferior)
      - MD (CDs were more versatile and sounded better)
      - Memory Sticks (an unneeded but pricy competitor to SD, CF, etc.)
      - Bluray (I still wish HD-DVD had won that war).

      IBM learned their lesson about proprietary commodity hardware when their PS/2 attempt tanked.

      2) Purchase of Columbia Pictures (1989): With this purchase, their media arm became the tail that wagged the dog, and it continued with their purchase of BMG. They forgot about enabling their customers with technology, and used their technology to inhibit their customers instead, all in the name of protecting their media. This led them to blunders such as their use of XCP and MediaMax rootkits They still haven't learned their lesson, as it continues with BD+

      Several cable companies are falling into this same trap. When a single entity owns both the media and the distribution channel, consumer trust evaporates as the entity inevitably tries to tie the two into a monopoly.

      When will it end? And can we as consumers ever trust them again?

      I seriously doubt it. I haven't bought any Sony gear for nearly a decade, and I don't think I'm the only one.

      RIP, Sony - 1946 - 201x

    14. Re:Sony's war on their customers by fuzzyfuzzyfungus · · Score: 5, Insightful

      Oh, I'm certainly not going to argue that generating bad PR(along with genuine reductions in the quality delta between Sony and once-inferior competitor brands) has done anything but hurt the company, nor has their NIH approach helped them reduce either their own costs or the customer's total-cost-of-buying-a-sony-thing.

      My point is just that, division by division, Sony's departments of Evil are doing alright, while Sony's departments of overpriced-but-not-actually-luxury are getting absolutely hammered. Barring some sort of benevolent visionary, it seems likely that the more-or-less-neutral stuff is going to get 'rightsized' and cut back, while the evil will wax yet fouler.

    15. Re:Sony's war on their customers by aslanuk · · Score: 2

      Like a number of other posts here, this news makes me smile. Since their DRM fiasco I have boycotted Sony and my resolve strengthened when the Play Station Network got hacked. I avoid their entire brand like the plague and the news their company is failing has brought a smile to an otherwise mundane day.

    16. Re:Sony's war on their customers by bsane · · Score: 2

      This.

      I've made a point to not buy Sony for more than a decade. It only comes up when I need to buy a quick pair of headphones somewhere weird (airport for example) and the only decent ones for sale are Sony. Other than that its the easiest boycot ever. They make nothing I need or want, and are often the worst choice anyway.

    17. Re:Sony's war on their customers by mcgrew · · Score: 2

      Wake up Sony, you could be one of the greatest and most profitable companies on earth with a few policies changes.

      After rooting my computer there's no way I'll ever be their customer again. Fool me once, shame on you. Fool me twice, shame on me. The first time he hits you you're a victim, the second time you're an accomplice.

      Record losses? Gee but I love seeing good news first thing in the morning. Die, Sony DIE!!!

    18. Re:Sony's war on their customers by squiggleslash · · Score: 4, Insightful

      Assuming you mean the PS3...

      The purpose of PS3 was to sell Blu-ray and kill HD DVD, which was disliked (a) because it wasn't a Sony product and (b) because it wasn't consumer hostile. That was it.

      PS3 succeeded. It doesn't matter that on the surface it was loss making. Sony was able to use the PS3 to push BD and kill HD DVD, making BD the high definition optical disc standard.

      Of course, Blu-ray itself is a piece of utter garbage, and as a result has no chance whatsoever of ever reaching DVD's ubiquity, something HD DVD at least had a chance of doing. Even now, sales figures look better than they are purely because it's getting difficult to buy a DVD of a new release without buying it as part of a Blu-ray/DVD bundle.

      But that doesn't matter. The important thing is that Sony "won" that war. To that extent, the PS3 was a success.

      --
      You are not alone. This is not normal. None of this is normal.
    19. Re:Sony's war on their customers by OglinTatas · · Score: 5, Funny

      The company is dead to me now

      I have no sony!
      * rips garment *

    20. Re:Sony's war on their customers by ByOhTek · · Score: 5, Insightful

      My boycott started when I had a notebook from them with a finicky touch pad and a power button that slid under the case occasionally, causing it to power cycle until you unwedged it.

      I sent it in, they told me it was water damage on the motherboard, and it would cost $1350 to replace it (it was a $1200 notebook). I was very careful to avoid water on that thing.

      I said no, they sent it back, and it wouldn't even power on, and the indicator lights didn't light up when I plugged it in. I'm guessing they just didn't bother reconnecting anything after disassembly, but the way the case was set up, even after unscrewing it, you still needed some special tool to open it up, which I couldn't find.

      Turns out I wasn't the only one I knew with a similar story... I too look forward to their demise from the world of electronics, and their war on the people who pay them money for their goods and supposedly "services" but in practice "disservices".

      --
      Self proclaimed typo king, and inventor of the bear destroying coffee table (patent not pending).
    21. Re:Sony's war on their customers by localman57 · · Score: 3, Interesting

      The funny thing about this is that you occasionally see the Pre-Columbia-Pictures Sony in some products. Sony's eBook reader, for instance, is a model product. It uses the ePub format (the real, standardized one, not the hacked version that B&N sells). it uses a standard USB cable to transfer data, and charge. It doesn't have any backdoor via wireless or anything else that will let them pull a 1984 on books you've already purchased.

      Eventually, though, Sony may end up with a publishing company through some merger/aquisition, and they'll fuck this up too.

    22. Re:Sony's war on their customers by jonwil · · Score: 2

      Many people (myself included) who hate Sony because of what their music arm, movie/TV arm and gaming arm have done are boycotting all of Sony.

      I will not purchase ANY product that says Sony, Blu-Ray, BRAVIA, Sony Erricson, PlayStation, VIAO, CyberShot, Memory Stick or is otherwise connected to the Sony empire.

      I am also going to boycott Sony produced films coming out this year including 21 Jump Street, The Vow, Men In Black 3 (not hard to boycott that one given that I am also boycotting Will Smith because his films suck) and that animated pirates one.

      Not sure what the last Sony film I saw at the theater was, only film I have seen in the last 6 months that I cant identify the maker of was the Tintin animated film.

    23. Re:Sony's war on their customers by udoschuermann · · Score: 2

      Sony has lost thousands of dollars in sales from me alone over the past few years because of the way they slap their customers in the face, and stab them in the back. Whenever I have the opportunity I calmly explain the reasons why I refuse to purchase Sony's products. I am pleased now that for Sony it has come to this. Yes, Schadenfreude!

      --
      --Udo.
    24. Re:Sony's war on their customers by broggyr · · Score: 4, Interesting

      I used to work in the repair dept of a local camera shop about 16 years ago. Sent a sony camcorder to sony for repair; it was *5 days* out of warranty when I got it from the customer. Sony ended up charging full retail for the repair, which was about 75% of the camera cost. The customer declined the repair.

      --
      Irony? Yea, it's like goldy and bronzy, only it's made of iron!
    25. Re:Sony's war on their customers by DreadPiratePizz · · Score: 2

      I'm really curious as to why people say blu-ray is garbage. Other than streaming, it's the only way to get 1080p content, and compared to streaming it looks WAY better. It's exactly like DVD but in high definition. It's not even more expensive. I just got a few seasons of Breaking Bad on Blu Ray, and the price was literally the same as if I had gotten DVD.

      I don't see any disadvantage over DVD, other than having to have an HDTV. It's hardly garbage. If you don't like the discs or the unskipable menus, you can rip them just like DVD. What's the downside again?

    26. Re:Sony's war on their customers by broggyr · · Score: 2

      It's a shame. I remember when they actually made products that were WORTH their premium prices...

      --
      Irony? Yea, it's like goldy and bronzy, only it's made of iron!
    27. Re:Sony's war on their customers by clickclickdrone · · Score: 2

      Totally agree. They have an increasing number of tech savvy/politically aware customers *actively* turning their back on them in their buying choices. Sooner or later, that's going to bite,

      --
      I want a list of atrocities done in your name - Recoil
    28. Re:Sony's war on their customers by gstrickler · · Score: 2

      Heresy! How dare you suggest that customers aren't the enemy. Customers are pirates, they must be treated like the criminals they are. RIAA, MPAA, Sony, and all major Hollywood studios know this.

      --
      make imaginary.friends COUNT=100 VISIBLE=false
    29. Re:Sony's war on their customers by SIGBUS · · Score: 3, Interesting

      The funny thing about this is that you occasionally see the Pre-Columbia-Pictures Sony in some products

      Another example, surprisingly enough, is an audio recorder, the PCM-M10. Uncharacteristically for Sony, it accepts MicroSDHC cards as well as yet another variant of the Memory Stick. If I didn't already have an Olympus recorder that does all I need, I might consider it... except that I just can't bring myself to buy a Sony product.

      But, just when I thought that Sony might have picked up some Clue, along comes the PS Vita that doesn't even use Memory Stick, instead using a new flash memory format used by nothing else. DIAF, Sony.

      --
      Oh, no! You have walked into the slavering fangs of a lurking grue!
    30. Re:Sony's war on their customers by Kjella · · Score: 2

      Of course, Blu-ray itself is a piece of utter garbage, and as a result has no chance whatsoever of ever reaching DVD's ubiquity

      Why, is there something wrong with the discs themselves? 20 GB more capacity than HD DVD, BD+ looks quite broken, you can get a BluRay player for $60 which is probably far less than the TV will cost you. If there's a reason it's not everywhere it's that

      1) Not every place needs HD
      2) A lot of old content will never be HD
      3) Streaming got popular
      4) USB sticks replaced a lot of discs

      Even now, sales figures look better than they are purely because it's getting difficult to buy a DVD of a new release without buying it as part of a Blu-ray/DVD bundle.

      Like you said, they're doing more and more combo deals now instead of gauging an extra premium out of those who want the BluRay like they used to. Eventually the DVD player will break and because they already have so many BluRays people will get a BluRay player, after all it still plays DVDs. Honestly I'd much rather take broken AACS/BD+ over the overly locked down video DRM. Too bad the movie industry didn't end up like the music industry.

      --
      Live today, because you never know what tomorrow brings
    31. Re:Sony's war on their customers by JWW · · Score: 5, Informative

      What's the downside again?

      D fucking R fucking M....

    32. Re:Sony's war on their customers by __aasdno7518 · · Score: 3, Interesting

      Breaking my boycott was a mistake. The company is dead to me now

      After the root-kit bit,I've stuck to my guns and never purchased anything from that company. If they go out of business,I'll crack open a bottle of bubbly and celebrate their demise.

    33. Re:Sony's war on their customers by Anonymous Coward · · Score: 5, Funny

      True story: I was once drinking in a bar (I live in Tokyo) and was introduced to the businessman sitting next to me. He said he worked for SCE. Then he said "Please buy a PSP Go". I (being a bit drunk) replied with a slightly-too-direct "No, they're shit". He answered "Yeah, I know, lol".

      But it got even funnier from there. I asked him if he knew Kaz Hirai, and he said "Yeah, I work with him, and I see him on a daily basis."
      Then he said "Tell me, do you know about RIIIIIIIIIIIIIIIIIIIIIIIIIDGE RACERRRRRRRRRRRRRR?"
      After I'd stopped laughing, I was like "Of course... and 599 US DOLLARS etc."
      Then he told me that apparently Kaz is known as "Kaz 'RIIIIIIIIIIIIIIIIIIIIIIIIIDGE RACERRRRRRRRRRRRRR' Hirai" inside SCE Japan.

      This all ACTUALLY HAPPENED, and I still have the guy's business card right here.

    34. Re:Sony's war on their customers by digitig · · Score: 4, Informative

      The funny thing about this is that you occasionally see the Pre-Columbia-Pictures Sony in some products. Sony's eBook reader, for instance, is a model product. It uses the ePub format (the real, standardized one, not the hacked version that B&N sells). it uses a standard USB cable to transfer data, and charge. It doesn't have any backdoor via wireless or anything else that will let them pull a 1984 on books you've already purchased.

      And it has the crappiest ebook management software you are ever likely to encounter, that Sony tries to force you to use by making it run whenever the reader is connected and so locking out alternative ebook management software such as Calibre. Yes, there are workarounds, but why does it need workarounds. Sorry, but I made the mistake of buying a Sony eReader and regret the waste of money. It is nowhere near being a "model product".

      --
      Quidnam Latine loqui modo coepi?
    35. Re:Sony's war on their customers by HornWumpus · · Score: 4, Interesting

      Other companies used to use Trinitron tube in their TVs.

      Now Sony uses Samsung LCDs in theirs.

      Sony has fallen on its face with respect to engineering as well as the whole 'infect and sue your customers' thing.

      --
      John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
    36. Re:Sony's war on their customers by FadedTimes · · Score: 2

      but DRM doesn't effect 99% of the consumers who buy Blu ray.

    37. Re:Sony's war on their customers by jamstar7 · · Score: 2

      After rooting my computer there's no way I'll ever be their customer again. Fool me once, shame on you. Fool me twice, shame on me. The first time he hits you you're a victim, the second time you're an accomplice.

      Sony would argue there's no reason to put a CD/DVD of their content in your computer's tray unless you intended to pirate their content.

      6.4 billion in losses? Damn, them pirates are getting good at that shit...

      --
      Understanding the scope of the problem is the first step on the path to true panic.
    38. Re:Sony's war on their customers by Gilmoure · · Score: 4, Funny

      They should merge with Best Buy.

      --
      I drank what? -- Socrates
    39. Re:Sony's war on their customers by mactard · · Score: 4, Insightful

      DVD has DRM on it too. So does streaming video. Hell, VHS had some copy protection on it too. I understand if you just refuse to consume any sort or media at all, and that's fine. But DRM being the reason Blu-ray is worse than DVD is asinine.

    40. Re:Sony's war on their customers by Gr8Apes · · Score: 5, Interesting

      Boycott? I just started choosing the better product circa 1990. Then when they started doing stupid crap like the memory sticks, rootkits,BD "win" purchase, I chose in each case to buy a standard product, which wound up never being a Sony product, until the last couple of issues, in which I actively make sure I don't support Sony in any way possible, going as far as to recommend anything but Sony even when someone asks about a Sony product, usually by saying, "Well, have you seen product x by y? It does all that, and this extra thing, costs half, and the warranty is twice as long and customer satisfaction ratings are 20% higher" and in 99% of the cases, all of those statements are true,

      Sony is one of a few companies that deserves to die in their current incarnations, and it appears that their business practices are reaping just rewards.

      --
      The cesspool just got a check and balance.
    41. Re:Sony's war on their customers by jythie · · Score: 2

      BSD and GPL licensed software rarely have your credit card number, nor do they generally have the ability to push down 'updates' from a central location that break or cripple your system with no way to backdate.

    42. Re:Sony's war on their customers by Blue+Stone · · Score: 4, Informative

      I stopped buying Sony CDs with the rootkit thing. I watched from afar at the PS3 thing - swearing to never buy a Sony games console.

      I foolishly bought a Sony Bluray player (with xvid/mkv codecs) and was happy. They released firmware to improve it, regularly, then they pulled a PS3-style stunt and silently and without permission installed their shitty Cinavia DRM. Can't roll it back. I caught it one update too late unfortunately. I would never have bought an media player with that functionality built in to it, and yet, somehow, now I paid good money for one and own one!

      The lesson: if it has updatable firmware that you either have no control over or must install to continue functionality, NEVER EVER EVER buy Sony, because they will fuck you over for their own ends.

      I still own a Sony clock radio from the early 90's and it works perfectly. No updates possible, or course. Would buy one again. Maybe that's what Sony will become - a tiny company who isn't trusted to sell anything more complicated than a non-network connected clock radio.

      Oh well!

      --
      Corporation, n. An ingenious device for obtaining individual profit without individual responsibility. - Ambrose Bierce
    43. Re:Sony's war on their customers by Raenex · · Score: 2, Insightful

      I don't have any sympathy for this case. What's the point of having warranty deadlines if the company is expected to arbitrarily extend them? If customers want an extended warranty, they should buy them.

    44. Re:Sony's war on their customers by mcgrew · · Score: 2

      Their argument would be stupid. At the time, the only CD player we had in the apartment was the PC, and Sony had to know that it's how many people are. Also that I paid fo rthe damned CD (or rather my daughter did; she bought it at the store she worked in) and had every right to rip it to MP3 so she could listen to it on her iPod.

      I'd have been even more pissed if I'd been using the machine to record and burn my own compositions, as many do. That god damned trojan disabled my CD burner (necessary for any musician who wants to give away CDs of their work), P2P software (How am I going to upload Linux distros without BitTorrent? How is an indie to popularize his or her work?) and disabled every single tool an indie musician would need.

      There was absolutely NOTHING illegal on my computer. You know what happens when you assume, right?

      Sony's war isn't with Pirates, it's a war against their independant competetion. DoJ should go after them for anticompetetive behavior.

    45. Re:Sony's war on their customers by mcgrew · · Score: 2

      But one has to love the irony at all those here that hate Sony for being douches who then have to support MSFT which they can't stand either.

      There's no irony, at least in my case. I don't like Microsoft products. I don't like the way they're designed, I don't like their lack of useability, I don't like the "MS way or the highway" feeling I get when I use them.

      But Microsoft never (at least to my knowledge) deliberately infected my computer with a trojan like Sony did.

      Once bitten, twice shy. Microsoft makes (imo) bad software, Sony is just EVIL.

    46. Re:Sony's war on their customers by VikingOfNorth · · Score: 2

      but DRM doesn't effect 99% of the consumers who buy Blu ray.

      I've had two computers with blu-ray drives, and neither of them can play blu-ray movies. Unless, of course, you're willing to purchase 3rd party playback software and update it at least twice a year for a modest fee... (Doesn't counter your argument, just points out what greedy f**ks the people at Sony really are)

      DVD has DRM on it too

      And yet, for some reason, my computer can play movies on DVD just fine, with pretty much any set of playback software I'm in the mood to use. (Yes, I'm running Windows)

      The shitty DRM was the sole reason I've given up on buying any more movies on retail formats, and I don't think I'm the only one who made this decision.

      --
      "I'm just here for the achievements"
    47. Re:Sony's war on their customers by Gr8Apes · · Score: 3, Insightful

      For some things there is no forgiveness without justice occurring first. Since no heads have rolled, there will be no forgiveness, because now time has become a barrier,

      --
      The cesspool just got a check and balance.
    48. Re:Sony's war on their customers by Man+On+Pink+Corner · · Score: 4, Insightful

      Warranty deadlines should be used to defend the company against obvious abuse, and to delight customers by throwing them a bone once in a while. From a psychological standpoint, standing behind the product for an extra 5 lousy days would have acted as a form of intermittent reinforcement, one of the most effective conditioning techniques known.

      You don't need to be B. F. Skinner or Steve Jobs to grasp these concepts, you just need to not be a complete moron.

      Of course, I'm neither a psychologist experienced in behavioral training nor a CEO experienced at losing billions of dollars, so my advice probably shouldn't be considered authoritative.

  2. It's called 'karma' by Anonymous Coward · · Score: 2, Insightful

    I hope their losses continue to increase. Die you greedy bastards. Before you do, however, give me back my "Other OS". Not that I'm bitter or anything.

    1. Re:It's called 'karma' by 3vi1 · · Score: 4, Insightful

      >> "Why the hell are people so obsessed with the OtherOS crap?"

      Because we paid for it, and then got treated to a surprise game of Sophie's Choice with OtherOS or network connectivity for the games we already owned.

      If Sony came into your house and disabled even just a seldomly-used button on your remote control, I'll bet you'd bitch about it every time their name was mentioned - regardless of whether you could go out and buy a separate remote for that button or not.

      It's not so much about OtherOS as the principle of ownership.

  3. Karma by BenoitRen · · Score: 2, Insightful

    Karma is a bitch, isn't it, Sony? May you go down swiftly. I'd love nothing more after all the hostility and the recent rumours of tying PS4 games to the console with required online verification.

  4. Schadenfreudelicious! by benjfowler · · Score: 5, Insightful

    Couldn't have happened to a nicer bunch of people.

    Hopefully they'll go out of business -- and show the world what happens to you when you treat your paying customers like fools and criminals.

  5. I knew they should have added more DRM! by vovick · · Score: 5, Funny

    Naturally, all blame should go to piracy and insufficient copy protection.

  6. Big Enough To Fail by Kdansky · · Score: 5, Interesting

    When companies get big, they attract a lot of fat (such as overpaid CEOs) and the people that are actually responsible for the success have less influence. Replacing the CEO will not help, you've just exchanged one kind of cancer for another. Need I mention I'd like 500 million Yen a year for "taking responsibility" in a multi-billion-loss?

    1. Re:Big Enough To Fail by jpmorgan · · Score: 2

      If the quality of CEO has no impact on corporate success, that explains why Apple under Steve Jobs was never as successful as HP under Carly Fiorina.

  7. Sony... by CimmerianX · · Score: 2

    C'mon Sony, You're not trying hard enough. If you alienate a whole other group of your users, you can slash 20,000 jobs.....

    Treat your customers like criminals that need to be controlled and this is what you get.

    Free Market is a bitch, ain't it.

  8. It's kind of ironic... by msobkow · · Score: 5, Insightful

    it would seem Sony boycotted themselves on the road to insolvency if they don't wake up to the realities of servicing a web-enabled market of distributed systems. Without security and data integrity, people will leave in droves, because they have no option but to put up with whatever lax security is in place this time.

    Without their corporate network model, there is nothing to distinguish Sony's hardware from anyone else's except for proprietary cabling, ports, and overpriced equipment as a result. The PS/3 was the first system they ever delivered that didn't go all out to be proprietary in every way conceivable.

    But a funny thing happened on the way to the standardized interconnect of digital protocols.

    It stopped mattering who you bought your devices from. They all implement the standards as best they can for a price point. Show me an LCD monitor that doesn't do 1080p nowadays, whether it's embedded in a laptop, a monitor, or a television.

    I'm just surprised we seem to have stopped at 1080p as a standard just when LCD manufacturing reliability got to the point where we could produce much higher resolution monitors quite easily.

    High end displays all compete on lumens and black levels as well as responsiveness (refresh rate.) As technology was cross-licensed and the manufacturing facilities consolidated, what did anyone think? That brand name would really matter all that much in the long run?

    People don't forget stupid marketing mistakes like insisting on reporting the Peak Power Level a Sony amplifier can handle instead of the Continuous Power Level ratings used by high-end amplifier manufacturers.

    People don't forget having their credit card information stolen.

    People don't forget about being without service for over a month.

    People won't buy your products just for the tag line "SO, New York!"

    --
    I do not fail; I succeed at finding out what does not work.
    1. Re:It's kind of ironic... by TheSync · · Score: 2

      I'm just surprised we seem to have stopped at 1080p

      The issue is that the video delivery channels (broadcast, satellite, cable, Blu-Ray) got set up for HD @ 720p60 & 1080i30 & 1080p24. It took a lot of effort, and it would take a huge effort to move beyond this.

      However you DO see the consumer electronics folks now trying to push 4K displays. They are great for computers, but is there really going to be mass adoption soon for formats that you need double the data to use? Most people get a pretty low-quality experience from streaming Netflix as it is. It will take a few years for the delivery channels to be ready to ramp up in bandwidth.

  9. Some hints: by dargaud · · Score: 5, Interesting
    • Don't put rootkits on my computers
    • Don't sell crappy products and then refuse to honor the warranty when they break after 2 weeks.
    • Don't sponsor criminal organizations like RIAA/MPAA
    • Don't use parts that only _you_ make, such as special batteries and special memory 'sticks'

    Then maybe after 10 years, I'll give you the benefit of the doubt and start purchasing some of your products again. In the meanwhile reap what you sow.

    --
    Non-Linux Penguins ?
    1. Re:Some hints: by bertok · · Score: 4, Insightful

      This.

      Back around 2000, I had a Sony Trinitron 21" monitor, a Sony MP3 player, a Sony digital camera, and a Sony HiFi system. Back then, Sony was the best within a reasonable consumer price range. Then LCD monitors came along, and I got a 24" Dell and chucked the Trinitron. Sony was making LCDs too, but Dell was selling the biggest consumer monitors by far, and for several thousand cheaper too than anyone else. The "MP3" player actually required every track to be transcoded into some proprietary format, and was replaced with a generic Taiwanese-made player that cost a digit less and stored ten times more on a generic flash card that cost 1/3rd as much per megabyte as a memory stick. The camera was replaced with a model that had interchangeable lenses and compact flash, because most Sony digital cameras (up until recently) had a single fixed lens and didn't take anything other than memory sticks. I was using the HiFi amp until recently, when I discovered that even though I was using it with only digital inputs, the output has a lot more noise than the headphone jack on the motherboard of my PC, fed by a built-in sound "card" that's probably a single chip that cost $2.

      You watch, the same thing is going to happen to Apple too. Oh sure, they're making the best stuff now, but they'll go down the same way in a decade or so. Sure, an iPad is the best tablet on the market at the moment, but in a couple of years Asus or Samsung or whoever will be making something with twice the spec, half the price, and it won't be limited to Apple(r) Approved Quicktime Data Formats(tm) only.

    2. Re:Some hints: by am+2k · · Score: 4, Informative

      On the risk that I may sound like an Apple apologist (I'm far from one!):

      • Apple only protects their OS, they do not hide files from you on Mac OS X.
      • Apple tries to produce good products (even though they fail a lot at that), but generally honors the warranty.
      • They don't sponsor the RIAA/MPAA (only indirectly by giving the member companies an outlet to sell their stuff). What Steve Jobs did was dragging them to digital distribution kicking and screaming. Without Apple, I guess we still couldn't buy music online legally.
      • Apple was the first to fully adopt industry standards like USB and Thunderbolt, while creating their own industry standards like IEEE1394 (FireWire) and OpenCL. They were the first cellphone maker to use the 3.5mm audio connector. Their cordless mice and keyboards all use standard batteries.
    3. Re:Some hints: by bobetov · · Score: 2

      Just want to say as a (very regretful) MacBook Pro owner:

      I went to upgrade my 4GB RAM to 8GB because my top-end laptop couldn't function without it, and was quoted FOUR HUNDRED DOLLARS for the upgrade.

      $400. Just gonna lay that out there. The price of a top-of-the-line Transformer Prime tablet, soup-to-nuts.

      I declined(!) and bought some RAM at Best Buy, plus a jeweler's screwdriver, and had the thing upgraded for $70. And got a nice screwdriver in the bargain.

      Everything you posted may be true, but it doesn't make Apple a good company.

      --
      Looking for a Rails developer in Chapel Hill?
  10. Re:It's called 'VAIO' by CimmerianX · · Score: 5, Informative

    I wouldn't wish a VAIO upon my worst enemy.

    I spent more time de-crapifying VAIOs than actually prepping them for the end-user.

  11. "revival" by harvey+the+nerd · · Score: 3, Interesting

    Sony was once a great company. I am afraid, like most big companies, they are long past their founders' vision and values. Even reviving Akio Morita might not revive the company.

  12. Shoulda not bought a movie studio.... by anomaly65 · · Score: 2

    Sony's decline began with purchase of a movie studio. The company that once was Betamax and Walkman (and championed fair use for the consumer!) is nomore. Since that time, has anyone purchased a solid sony consumer product that isn't laden with burdensome DRM?

    Burdensome in that your own mother simply cannot find a way to fairly enjoy a paid for piece of entertainment on a product meant to display or play entertainment from Sony? "my mom isn't a criminal, so stop treating her and all your other potential customers like one"

  13. Problems stem from trying to be a media company. by guidryp · · Score: 5, Insightful

    While the media wing may not be what is losing money today, it is their Big Media stake that is ruining the electronics company.

    From lost focus on developing the best HW for consumers and Spending time on things that electronics enthusiasts have come to hate them for (Rootkits, DRM, supporting MPAA/RIAA).

    Being a part of the MPAA/RIAA, Sony electronics now thinks first about DRM and second about customers. So PS3 is the first device to get Cinavia, and yet it still won't play .MKV files. Making it somewhat crappy as a media player.

    If Sony hadn't jumped into the media game it would have been better focused on building devices people want, there would have been no Rootkits, no membership in MPAA/RIAA. If that Sony hit hard times, we might actually be sad. But instead Sony Media/Electronics is an unfocussed anti-consumer juggernaut that we get joy seeing go down the tubes.

    If rumors are true about PS4, Sony's war on consumers is going full force with zero backward compatibility and technology to block used games.

    IMO they deserve to go down the drain.

  14. This should be their "announcement" - by fallen1 · · Score: 5, Funny

    Sony CEO -
    "Effective immediately, Sony Industries will be shutting down our Entertainment division until such time as they can be taught never to sue another division of Sony or our customers. Ever. Our Electronics division will now be at the forefront of Sony's drive to become competitive again. We will be looking back to what made us a great company and learning from the mistakes we made from that time until today.

    We will be firing anyone with an MBA degree who does not understand that short term profits and suing our customers is not a good business model.

    Furthermore, we would like to apologize for fucking over our customer base these past ten years or so. We will be removing all DRM from our products as a way of apologizing and all of our electronics now come with a "Please, hack me!" symbol on them."

    Yeah, we can dream - can't we?

    --

    Dream as if you'll live forever.
    Live as if you'll die tomorrow.
    ~Anonymous~

  15. Akio Morita by Beryllium+Sphere(tm) · · Score: 3, Interesting

    He did more than being an engineer. Taking a job as a retail consumer electronics salesman showed he was passionate about customers and about understanding them.

    His biggest flaw was in not arranging appropriate succession.

  16. Moral of the story by liquidweaver · · Score: 4, Insightful

    Profiteering at the expense of customer experience = short term gains, long term losses.

    --
    mov ah, 4ch
    int 21h
  17. Footprints in the Sand by ctusch · · Score: 3, Funny

    (Adapted from the widely overused 'Footprints in the Sand' poem.)

    One night I dreamed I was sitting in front of my computer next to Sony.
    Many scenes of past contact with Sony products flickered across the screen.
    In most scenes I noticed some form of DRM helping me managing my digital rights,
    but in some there appeared to be none at all.

    This bothered me because I couldn't understand why Sony wouldn't care for some of its intellectual properties.
    Especially music CDs seemed to be completely unprotected. So I said to Sony,

    "You promised me, that if I bought your products, you would always help me protect my digital rights.
    But I have noticed that especially IP in dire need of protection, like music CDs, has had no protection at all.
    Why, when I needed you most, have you not been there for me?"

    Sony replied, "The times when you didn't notice any kind of DRM, my child, is when I rootkited you."

  18. Re:Problems stem from trying to be a media company by gnasher719 · · Score: 2

    While the media wing may not be what is losing money today, it is their Big Media stake that is ruining the electronics company.

    Apple made billions and billions selling iPods. That could have been Sony instead, but their media business made sure that Sony music players couldn't play any music from Sony Media for fear there could be any illegal copying.

    Sony could have made ten times more by selling tons of music players and give away all Sony music for free to their customers.