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Options For Good (Not Expensive) Office Backbone For a Small Startup

An anonymous reader writes "I recently joined a startup, we have about 10 people altogether in various roles / responsibilities, and I handle most of the system / IT responsibilities (when I'm not in my primary role, which is software development). When trying to price licenses, I'm finding Microsoft offerings require quite a bit of upfront cost, so I'm trying the alternative solutions. LibreOffice and Google Docs work fine for the most part (we also have some MS Office users); however I'm having trouble getting a good / cheap / free solution to email, contacts, calendaring and user management in general. We have some Mac users, Windows users, need desktop clients for most of these uses as well — and there doesn't seem to be a solution that satisfies these myriad combinations." (Read more, below.) Our submitter continues: iCloud doesn't natively support non @me.com addresses (workarounds seem prone to breakage so far), Windows Live Mail doesn't support Google's CalDAV, there doesn't seem to be anything that can provide a company-wide Contacts support, etc. Ideally I can deploy a solution that has the following: Sharing calendar (or look at other people's calendar), Company-wide Contacts Address Book, Add new employee / consultants and take them offline too (in terms of user permissions, access), Clients available on Windows, OSX, possibly mobile, which support the calendaring / meeting invites / contacts list set up. Maybe I'm just out of my depths here — can Slashdot provide some direction as to what I can look at? Or is a Hosted Exchange the cheapest option? Disclaimer: I did come from a company that uses Exchange / Outlook — but the costs seem high."

35 of 204 comments (clear)

  1. Have You Accounted for User Preference? by rsmith84 · · Score: 5, Insightful

    What's the global consensus? Is everyone open to outside-the-box solutions? Or do they want the "comfort" and "warm fuzzy feeling" of Microsoft familiarity?

    1. Re:Have You Accounted for User Preference? by hairyfeet · · Score: 4, Insightful

      You should be modded up to 11 because THAT is it in a nutshell. Sure you can go cheap, even free, but you ARE going to have a bit of a learning curve and users will have to learn new things as well. If they aren't willing to do this then honestly you really don't have a choice, because if they want it "just like Exchange" well then your only choice is exchange friend, it would be like saying "We want it to be just like photoshop" and then expecting you to pull it off with something like Corel Draw. it just ain't gonna happen unless you have support from on high and the users are willing to learn along with you.

      As far as an answer to the question Google apps and Zimbra I've heard good things about but since i know longer do corp I can't tell you how close they are to Exchange. Sadly the best answer I'd found is no longer available, Xandros Server was $500 flat and no user CALs and to the users it felt a hell of a lot like Exchange, they had even bought licenses to a lot of the MSServer APIs so it would function as a member server in a domain. it was about as plug and play with MSFT software as I had ever seen but although their website still exists its just a zombie, the company has been dead since 09.

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    2. Re:Have You Accounted for User Preference? by jimicus · · Score: 2

      Google Apps isn't bad; they give you a plugin for Outlook which works quite nicely.

    3. Re:Have You Accounted for User Preference? by Lumpy · · Score: 5, Informative

      "The problem with solutions other the MS Office is that you will have issues with interacting with people outside your company."

      This old lie again.

      No you dont. WE have been on Open Office/Libre Office for over 3 years now here and have ZERO problems "interacting with people outside your company". WE can save as office format and read office format.

      In fact we have less problems than one of our customers who is still on Office 2003.

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    4. Re:Have You Accounted for User Preference? by sjames · · Score: 2

      There is truth in that, but this is a 10 person startup. 10 Whole people. If they're going to demand enterprise style IT, perhaps working at a startup isn't for them.

    5. Re:Have You Accounted for User Preference? by hawguy · · Score: 3, Informative

      "The problem with solutions other the MS Office is that you will have issues with interacting with people outside your company."

      This old lie again.

      No you dont. WE have been on Open Office/Libre Office for over 3 years now here and have ZERO problems "interacting with people outside your company". WE can save as office format and read office format.

      In fact we have less problems than one of our customers who is still on Office 2003.

      You must have pretty lightweight document/spreadsheet needs when sharing documents externally. I use Libreoffice at home but regularly need to remote desktop into a Windows machine at work to use MS Office because Libreoffice doesn't always work well with Office documents and spreadsheets. Word Docs aren't always formatted correctly and if I want to print it at home, I need to fix it up, or if I make edits and send it to someone else, they'll sometimes need to fix up the doc. Likewise, many spreadsheets don't even work at all with Libreoffice (for example, I can't complete an expense report spreadsheet required by our Finance Department because none of the macros work). We send and receive documents from external agencies, and I just can't see using LibreOffice to save a document when I don't know what it's going to look like on the other end.

      Here's some of the challenges LibreOffice has with MS Office docs:

      http://help.libreoffice.org/Common/About_Converting_Microsoft_Office_Documents

      If your entire office is on LibreOffice, I can see it working well within the office, but once you start sharing documents with external partners, I'm really surprised you've had zero problems.

    6. Re:Have You Accounted for User Preference? by nyquil+superstar · · Score: 2

      It's funny. I've done enterprise IT for a good long while. About 13 years. And now I do startups. And the thing that really shocked me was that even the little guys have "enterprise-style" needs. It's kind of funny, really. And the way enterprise IT vendors work, they lock out the little guys. I'm quite suspicious that there is a good market out there for bringing enterprise-level capabilities to small business.

    7. Re:Have You Accounted for User Preference? by mu51c10rd · · Score: 2

      Ever work for a plce leaving the startup phase? When that 10 person startup becomes 50 people...there is a collection of random operating systems, applications, and software installed that the larger base now expects to work together. I recommend the hosted Exchange option...it scales nicely if that startup gets large. Google Apps is nice and all, until you get larger and have departments who like their resource scheduling and active sync functionality of Exchange. Migrations are a pain...so I recommend planning to scale from the start.

    8. Re:Have You Accounted for User Preference? by Anne+Thwacks · · Score: 2
      You might want to tell people how to use "Safely Remove USB device"

      I have supported OpenOffice since i was Star Office, and LibreOffice today, and I have never ever seen this. We move files between all sorts of machines all the time

      I support what others have said - there is far more problem moving between different versions of Word.

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  2. zimbra by Anonymous Coward · · Score: 5, Informative

    Zimbra I believe does most if not all of what you are looking for.

  3. More Google by Anonymous Coward · · Score: 2, Informative

    Have you considered Google Apps? It is free for up to 10 users. You can use Thunderbird with a couple of plugins to handle the desktop client or just have your people use the web apps which are very good.

  4. Google for Business? by MatrixCubed · · Score: 4, Informative

    http://www.google.com/enterprise/apps/business/pricing.html At $5/user/month, it's decently priced.

    1. Re:Google for Business? by Dr.+Evil · · Score: 5, Insightful

      If you're not in the U.S., putting your data under U.S. jurisdiction *can* be an unacceptable risk.

      Protections for non-citizens, non-residents are pretty slim.

    2. Re:Google for Business? by NicknamesAreStupid · · Score: 3, Informative

      Google Apps for business is free for up to 10 people. See https://www.google.com/a/cpanel/standard/new3?hl=en&source=gafb-pricing-tabletop-en . You don't get an SLA, but when was the last time you tried to get an SLA enforced?

    3. Re:Google for Business? by Anonymous Coward · · Score: 5, Insightful

      +1 My company switched to Google Apps for Business about six months ago and it has been great so far, especially considering how incredibly affordable it is. Administration is easy, tons of additional services you can choose from, and did I mention how affordable it is? Plus, most users are already very familiar and comfortable with Gmail, and Google even has a neat tool that will migrate existing Outlook .pst's (email, contacts, even calendars) to a user's new Gmail account.

    4. Re:Google for Business? by Hatta · · Score: 2

      Protections for resident citizens are pretty slim as well.

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    5. Re:Google for Business? by Rasathus · · Score: 2

      Ill second this, Google apps is a great option. Not only have you got an active-sync compatible mail solution, you've got your webmail, google docs and collaboration tools in the same bundle. And at your current company size, you should just about slip under the user cap for their free service.

    6. Re:Google for Business? by MrNiceguy_KS · · Score: 3, Funny

      They're Google. They already have all your data. All. Your. Data.

      It's creepy, but it does have its advantages. Yesterday I couldn't find my car keys, so I googled them. Turns out I had left them in my gym bag.

      --
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  5. If you'd like to stay with Microsoft by HotNeedleOfInquiry · · Score: 5, Informative

    Become a Partner. You get pretty much all of their software for 10 desktops and a couple of servers for less than $500 a year.

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    1. Re:If you'd like to stay with Microsoft by Gwala · · Score: 4, Interesting

      Yep - the magic words to google are "Microsoft Action Pack Subscription" - for startups it's great. Tons of useful software for cheap. You may also qualify for BizSpark which is even better (and cheaper - although $500 isnt too bad.)

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    2. Re:If you'd like to stay with Microsoft by NewWorldDan · · Score: 3, Insightful

      Professionalism.

      99% of my customers run Windows and MS Office. That's the standard business environment. By sticking with it, I have fewer problems exchanging documents with my customers. That's a business expense that has to be accounted for. If your staff or customers can't open a spreadsheet, they're wasting their time and they drag IT into it, wasting more resources, and on top of that, you have angry, frustrated customers.

      Personally, I like Outlook as a mail client. However, Exchange is awful to deal with. It's just not geared towards the smaller business. I would definately recommend either outsourcing the mail server or using something less complex. What you ultimately use will probably be dictated by what type of phones your employees carry.

    3. Re:If you'd like to stay with Microsoft by jeffmeden · · Score: 2

      "Everything is GPL, most of our systems can't run 90% of the apps you have on your list, now go screw yourself".

      And the other 364 days of the year when you AREN'T getting audited but you ARE trying to get something productive done, you can tell your boss the same thing!

    4. Re:If you'd like to stay with Microsoft by cpu6502 · · Score: 2

      I'm amazed how many people are saying Microsoft. In essence you're saying Open Source solutions shouldn't even exist, because they are a non-starter. No wonder Intel and MS continues to hold a monopoly over the OS and Apps and computer platform since ~1988.

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  6. Check this one out .... by DaMattster · · Score: 4, Interesting

    I would recommend checking out Sogo. This would provide a good groupware solution. In their upcoming version, 2.0, it will have some goodies like Exchange Server emulation so it will integrate well with those using Outlook. For collaboration, you can check out Alfresco. As for a common identity management solution therein lies the trick. If you are brave, you can check out using Samba4 and configure all of your clients to authenticate against their version of Active Directory. The Samba wiki has some good instructions on that. I know that there is an open source software package that helps integrate Linux with Active Directory but I cannot remember its name. It does get packaged with Ubuntu, however. Hope this helps some .....

  7. Have you looked at... by SpaceWiz · · Score: 2

    If you meet the requirements, why don't you do BizSpark?

    Pretty sure Google Apps for Business also meets your requirements, but it's around $50 per year per user.

  8. Google Docs by C_Kode · · Score: 3, Insightful

    You said Google Docs works fine for the most part, but the Gmail / Calendaring portion doesn't work?

    We are a startup (about 25 employees) and Google Docs works fine for Email and Calendaring.

  9. I'm not any sort of IT/implementation guy but... by Bourdain · · Score: 4, Insightful

    ...in terms of real cost, my guess is that even if you buy whatever licenses you need/want from Microsoft for whatever software you have a need for, it won't really be that expensive compared to irritating your users (also, just use hosted exchange as $10/month/user should be a non-issue).

    Before making any decisions, I'd consider asking your admittedly tiny user base what software/suites they need/want instead of just making blind purchasing decisions

  10. Lion Server? by Neil_Brown · · Score: 3, Funny

    I've only used mine (and that's a Snow Leopard Server, not Lion) at home, but it would seem to support a lot of what you are asking for, including, I believe, workgroup management for Windows users. You'd need to find clients which would talk to the various server-side applications, and I'm afraid I've no experience of that.

    Again from memory, and I may be wrong, my recollection is that Lion Server does not require client licences, so, once you've bought the box, and installed the software, you can connect as many people as it will handle, which might help keep costs down.

  11. Kolab and Citadel by SgtChaireBourne · · Score: 3, Informative

    Also look at Kolab and Citadel. They do what you need.

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  12. Easy -- Google Apps by blahbooboo · · Score: 4, Insightful

    Just use Google Apps. Provides email, calendaring, etc all integrated and very inexpensive.

  13. Microsoft Action Pack by Rob+Nance · · Score: 2

    This program is designed for small business/startups. Check it out, gives you internal use of almost the entire Microsoft lineup. http://www.microsoft.com/oem/en/community/mpn/pages/microsoft_action_pack.aspx

  14. Re:Google Apps + Thunderbird & Lightning by Korin43 · · Score: 3, Informative

    Definitely this. The web clients are the best out there, plus Thunderbird + Lightning is less annoying than Outlook and works on everything. And I seriously doubt you could find a mobile device that doesn't support Gmail + Google Calendar.

    Does this method have a good way to handle company-wide contact lists though? I guess you could setup your own LDAP server but I doubt Gmail's web interface will use it.

  15. Re:Google Apps + Thunderbird & Lightning by the+eric+conspiracy · · Score: 2

    Thunderbird works fine with LDAP, and you can use the GMail IMAP facility so you never really need to use GMail webmail.

  16. Re:"Hosted exchange" by Windowser · · Score: 2, Funny

    Get an office365 subscription.

    Hosted exchange + the full office suit. Honestly it's a decent way to do this until you decide to roll your own infrastructure. If you ever do. (We have it scaled across 15 companies and ~1200 users)

    And we all know what the 365 in the name means : it's down every February 29th

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  17. Been here multiple times by vanye · · Score: 5, Informative

    As a founder of two startups we're been here multiple times. Here's what I've found.

    Google (email and docs) works okay for very early stage (engineering only - no sales/marketing people - little need to communicate outside of the company).

    As we got closer to launch and hired more outbound people we moved to using Hosted Exchange (Intermedia.net). Outlook is the driving force here, I have code to write and don't want to spend my expensive time fixing email/calendar/desktop support issues.

    For Office applications we joined the Microsoft ISV program where we get 10 licenses for all their office products for about $400 per year. That also includes MSDN access so engineering can use Visual Studio.

    Engineering does not use Office, all internal engineering documents are on the hosted Wiki (Atlassian) - but the hosted Exchange comes with an Outlook license so developers use that. I will neither help or hinder the use of anything else.

    Everyone uses Windows on their laptop - using VMware Workstation to run the Linux VMs used for development.

    We run the entire business on hosted services (Intermedia, Atlassian, JungleDisk (backup) and VirtualPBX). Our monthly bill is ~$600 for a 25 person startup - core engineering is now about half the company.

    We have ~60 servers - but all are for dev and test, there is no "IT overhead"

    The issue is not that you can't make it something else work - but why ? Unless you're developing an office or email software its just not a good use of your expensive (unique) resources. The goal of your company should be to efficiently sell more of your products to people that are likely using Microsoft products (at least the decision makers). So for maximum interoperability and profession appearance use the products your customers are using.

    (I use a Mac, but I cannot use it for anything for external communication (PowerPoint, Word etc) - somethings just look different to the Windows version (fonts, text positioning etc). Not all the time, but enough to make it unusable from a professional appearance point of view.