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Gmail Takes Largest Webmail Service Crown

redletterdave writes "After several years of dominance, Microsoft's Web-based email service, Hotmail, has been unseated by Google's significantly younger webmail service, Gmail. Google announced it had about 350 million monthly active users in January; since then, that number has ballooned to 425 million." Remember when people ran their own mail servers?

33 of 383 comments (clear)

  1. FIFO by Anonymous Coward · · Score: 5, Funny

    First in, First out. Cya, hotmail.

  2. Own email server by hobarrera · · Score: 4, Insightful

    Remember when people ran their own mail servers?

    I do, because I still run my own, as plenty of power-users do. Of course, the masses never ran their own e-mail servers, even before webmail, they just used POP3 or IMAP.

    1. Re:Own email server by Mashiki · · Score: 4, Insightful

      Oh lots of people probably would still run their own, even on their home internet connections if they could. Unfortunately, most ISP's no longer allow people to run servers.

      --
      Om, nomnomnom...
    2. Re:Own email server by qxcv · · Score: 4, Informative

      I do, because I still run my own, as plenty of power-users do. Of course, the masses never ran their own e-mail servers, even before webmail, they just used POP3 or IMAP.

      I don't. Google Apps is free for 50 users, almost never goes down, configures itself automatically and does a better job of protecting my data than I could. I don't even use the web interface, I just hook my mail client up to it and away it goes. "Fire and forget".

      --
      "The most dangerous enemy of a better solution is an existing codebase that is just good enough." -- Eric S. Raymond
    3. Re:Own email server by martin-boundary · · Score: 4, Insightful

      and does a better job of protecting my data than I could.

      LOL. The one thing Google does NOT do is protect your data. To protect your data, you keep it to yourself, you don't let Google/FBI/CIA/TSA/MAFIAA/Obama snoop it up and either censor it or take it hostage etc.

      American corporations are a terrible place to store your data, unless "you have nothing to hide".

    4. Re:Own email server by arkhan_jg · · Score: 4, Informative

      I'm in the process of shifting our 2000 accounts from our own mail server to google apps for education.

      Running your own mail server is a pain in the ass these days. With the massive torrent of spam - including pornographic spam - that gets ever harder to filter, without also blocking legitimate mail. RBLs on SMTP, greylisting, bayesian filters, image-to-text converters to then run bayesian analysis on... it's not even close to enough. Then you have virus infected laptops stealing credentials from the legit mail client and trying to send spam, finding a decent web-mail client that doesn't suck and keeping it updated (roundcube, BTW, is miles better than squirrelmail), the headmaster getting his password stolen so a spammer starts using his legit account to access our external access relay and send a bunch of spam for a few hours before we shut it down, still dealing with being on random blacklists for two weeks afterwards; but the ISP relay smtp server gets blacklisted even more often, setting up SPF and domain keys so some staff members email to a parent doesn't get randomly blocked because of yet another new anti-spam standard you have to adhere to...

      Dealing with user complaints of why this was marked with spam when it shouldn't be, why this wasn't, why I can't send this 40MB powerpoint, where's this email gone that I swear was there a minute ago, making sure the VM server doesn't run out of drive space, neither does the backup server, making sure the backups don't slow the system down, making sure the backups work; keeping the system up 100% of the time and still doing maintenance, updates and changes to work around yet another 'email bounced' problem, making sure the various cluster boxes keep in sync, debugging why the logging server has choked this time...

      I have a 100 other systems jobs to do. Babysitting the multiple postfix, dovecot and nginx servers to keep mail service up and running reliably spam free (ish) takes up a lot of my time that could be more profitably spent improving and add new services/software. Thank god we never met the cost/benefit pass-grade of exchange to add that too and only had to have simple IMAP support.

      Instead, I can move the entire system to google apps, ad free, for free because we're education, and google have obviously learned from microsoft that catching students early means they'll end up a customers themselves later. And I'm fine with that. They have far better spam filtering than I can ever hope to achieve on my own even with my battery of different open-source tools. They have far more engineers. They have coverage round the clock, so I'll hopefully stop getting phone calls on christmas morning about the bloody email system. They can store 25GB a user without stressing me out about whether we're going to hit the limits of our budget on FC SAN storage.
      They have a nice web interface; and shared docs, calendars and contact lists thrown in for free. I can clone all mail live, so I can still backup everything off site.

      All in all, I'm going to be _very_ glad to see the back of running my own mail server.

      --
      Remember kids, it's all fun and games until someone commits wholesale galactic genocide.
    5. Re:Own email server by The+Good+Reverend · · Score: 4, Insightful

      That would only be true if you send all encrypted email to only people using private, encrypted servers. Since the rest of us live in the real world where our friends and family use large webmail services, it really doesn't make a difference.

    6. Re:Own email server by vux984 · · Score: 4, Informative

      To protect your data, you keep it to yourself,

      Keep it to yourself indeed. I mean, you really need to protect that data you transmitted in plaintext to someone else via smtp who is reading it right now via their own gmail account...er ... wait... you sent an email to someone using gmail? You might as well host your copy with them, they already have it anyway.

      If you want to protect your data, you probably aren't emailing it.

  3. Re:Maybe selection bias by hobarrera · · Score: 5, Insightful

    Actually, the main difference is that AOL is US only, while hotmail had a lot of worldwide users. I must know about 45% hotmail, 45% gmail, and 10% "all the rest". I'm guessing that's pretty much how modern distribution goes as well.

  4. Re:Maybe selection bias by solarissmoke · · Score: 4, Insightful

    I'm pretty sure there are hundreds of thousands of Gmail users who have an old and defunct Hotmail account that they forward to their Gmail account (just in case that high-school sweetheart tries to get back in touch). They will be pushing up the Hotmail count, despite the fact that they aren't active users in any sense.

  5. POP3 access. by zippo01 · · Score: 5, Insightful

    I just remember back in the day how hard it was to POP3 Hotmail. So I never used it. I have several GMAIL accounts for several years, that I use fetchmail on and then host on a private IMAP server. But to be honest i can't remember the last time I received or sent ligitament email to a hotmail address.

  6. Hotmail was great... by Zemran · · Score: 4, Insightful

    ... before Microsoft bought it. It used to run on Unix and was a good reliable service. Then it was bought up and run down and now it is rubbish. Gmail is getting better every week. I use docs to collaborate with people on things and even though I know most of them copy and paste the finished article into Word before they print it, that facility is fantastic. My calendar etc. and spreadsheets, I could go on (POP3 etc.) but my point is that while one keeps getting more useful the other is stagnant. Why would anyone choose to use Hotmail unless they are already known to be there?

    --
    I love stacking my barbecues in the shed at the end of summer - you can't beat a bit of grill on grill action.
  7. Yeah, I remember. It was a pain. by bmo · · Score: 5, Insightful

    Remember when people ran their own mail servers?

    Yeah, I do. I also remember relay rape and all that fun stuff when you didn't have your mail server configured just right and a spammer would take it over and you'd get a nastygram from your provider.

    --
    BMO - Lumber Cartel member #2501

  8. android by Anonymous Coward · · Score: 5, Interesting

    I dunno, maybe the fact of requiring a gmail account to setup an android phone has something to do with it maybe?

    1. Re:android by Lincolnshire+Poacher · · Score: 4, Interesting

      do you actually need a Gmail account to setup an Android phone?

      A basic Google Account can be used to configure the phone but will fail if the user then tries to use the Android Market functionality; the Market requires a Gmail account.

      There is a long, long thread on Google's "support" forum about this dating back to somewhere in 2009, but still no fix!

      On a basic level the phone will work fine without any form of Google account, you just won't be able to use features such as sync or the Market. I do find the latter to be quite limiting, particularly when some vendors ( such as Amazon ) don't even provide a download of their own app from their own site but insist on directing the user to the Market. I had to ask a friend to send me a copy of the Kindle APK!

  9. Re:Maybe selection bias by Grishnakh · · Score: 4, Insightful

    I disagree with this. I've been running a very small internet business for a few years now, and have about 1000 customers so far; out of those 1000, about 150 have hotmail.com addresses, while only about 40 have aol.com addresses. The customers aren't really computer experts either, so it's a crowd where I'm not surprised to have AOL users, but still, there's lots more hotmail users. In fact, there's actually more hotmail users than Yahoo users, of which there's about 120. Not surprisingly, Gmail tops the list, at over 230. The rest is things like comcast.net (a little over 30, close to the aol.com number in fact), roadrunner.com, etc. along with some business email addresses and various other ISPs, large and small.

  10. Re:Maybe selection bias by stephanruby · · Score: 5, Interesting

    I'm surprised Hotmail just lost its crown. It has millions of spam accounts on there.

    Either their spam detection just got better, or the spammers themselves are leaving Hotmail because no one takes Hotmail seriously anymore.

  11. Re:Classic interface? by Grishnakh · · Score: 4, Insightful

    Unfortunately, not many entities are better than that these days. Royally fucking up perfectly-good UIs is all the rage right now.

  12. Gmail defeated Exchange, not Hotmail by Antique+Geekmeister · · Score: 5, Insightful

    Hotmail didn't even deserve the level of use it had: it was competing with AOL, and had the kind of ubiquitous "auto-installed with your computer as as default, and we'll keep trying to re-install it" that AOL used to have. Both services attempted to replace the rest of your desktop and were unusable without very specific clients.

    Google's approach of working well, inside your normal web browsers, has been extremely effective. They've also been vastly more reliable than almost any in-house mail server for a lot of reasons: they were able to effectively implement basic spam filtering, they're big enough to survive denial of service attacks, and their distributed and well scaled architectures survive disasters most mail servers can only imagine being able to cope with. Also, they've avoided the religious wars about supported clients and usage models by keeping their systems off-site and their services well defined. The Exchange OWA, and the dozens of "plug-ins" connected to it to support other email clients, have driven people directly to GMail.

    Hotmail, and Exchange, _never_ worked well with non-Microsoft clients, whether browsers or IMAP access. Google always did, Google always actually published and followed their API's so other people could integrate with it, and Microsoft _never_ published or followed their own API's. What little Microsoft published was always incomplete when it was not a blatant lie.

    Google's use of and investment in open standards paid off.

  13. centralization = danger by Anonymous Coward · · Score: 4, Informative

    Centralization of almost every service onto just a few commercial services is dangerous to the future openness and non-censored nature of the internet. We just haven't seen it yet on a big enough scale. It's too much all in one place.

    The original purpose of the internet was very much the opposite of centralization, and it was that way for many years with great success... but for some reason, everyone suddenly decided to give a single company access to all their private, financial, and even medical conversations, web browsing, and more.

  14. Re:Maybe selection bias by solarissmoke · · Score: 4, Informative

    You can set up Gmail to access your Hotmail account via POP3.

  15. Re:Yeah, I remember. It was a pain. by hobarrera · · Score: 5, Informative

    Yeah, nowadays spammers have a much easier job, they just send you "trojan.zip", and say "here's your photos from tokyo last night". People still download it and and run it.

    As long as people unwilling to use their brain exists, spammers will always find a way to exploit them.

  16. Re:Maybe selection bias by swillden · · Score: 4, Insightful

    Judging by my own defunct hotmail account, I wouldn't want to do that. So much spam.

    But it'd all get run through Gmail's spam filters, so you wouldn't actually see it.

    --
    Note to ACs: I usually delete AC replies without reading them. If you want to talk to me, log in.
  17. Mod parent up. by tbird81 · · Score: 4, Funny

    ...then post anonymously to reverse it.

  18. Re:'Replying to undo moderation mistake. Sorry, pa by Unknown+Lamer · · Score: 4, Informative

    This is indeed true, although the moderator FAQ makes no mention of it anymore. An oversight that shall be rectified.

    --

    HAL 7000, fewer features than the HAL 9000, but just as homicidal!
  19. I don't even use Spamhaus by Vekseid · · Score: 4, Informative

    Good set of postfix rules and a very mild tweaking of Spamassassin and I have nearly no spam reach my inbox.

    smtpd_client_restrictions = permit_mynetworks,
    reject_unknown_client_hostname,
    reject_unauth_pipelining,
    check_client_access pcre:/etc/postfix/reject-domains,
    permit

    smtpd_helo_restrictions = permit_mynetworks,
    check_helo_access pcre:/etc/postfix/nomail-domains,
    check_helo_access mysql:/etc/postfix/reject-helo-mydomains.cf,
    reject_invalid_helo_hostname,
    reject_non_fqdn_helo_hostname,
    permit

    smtpd_sender_restrictions = permit_mynetworks,
    check_sender_access pcre:/etc/postfix/nomail-domains,
    check_sender_access mysql:/etc/postfix/reject-sender-mydomains.cf,
    reject_non_fqdn_sender,
    reject_unknown_sender_domain,
    permit

    smtpd_recipient_restrictions = permit_mynetworks,
    reject_unauth_destination,
    check_recipient_access pcre:/etc/postfix/reject-users,

  20. Re:'Replying to undo moderation mistake. Sorry, pa by BeardedChimp · · Score: 4, Insightful

    Instead of fixing the faq, why not fix the problem? Add a "undo moderation" button next to any posts you have moderated.
    Currently we have a considerable number of "resetting moderation" posts that just serve to spam threads.

  21. Re:IMAP by solarissmoke · · Score: 4, Informative

    We are talking about accessing Hotmail via POP3, not Gmail. Hotmail doesn't support IMAP.

  22. Re:hunh? by heypete · · Score: 4, Insightful

    Same here. I've had my own domain since 1999. Over the years I've had mail provided by a number of services (at one point having it hosted on a server under my desk at home). When Google Apps came out (in what, 2006?) I switched to them and have been with them since.

    I get enormous amounts of spam (these days it's around 4,000 messages a month. A few years ago it was in the 30,000-40,000/month range.) so dealing with spam filtering was a massive hassle. Gmail's filters are outstanding, and maybe 1-2 spams slip through per month. They're usually novel attempts to avoid filtering and are quickly blocked. Google's trivial "mark this message as spam" button makes things quite easy. The support for IMAP, POP, and Exchange ActiveSync is nice too, as is their XMPP support (both with a separate client and their web-based one). I'm a heavy user of email (but routinely delete rather than archive messages) and am only using about 5% of the total storage space allocated to me as a free user.

    Gmail's also been doing quite well on the security front: their accounts support two-factor authentication using open standards and their service defaults to using HTTPS (with ephemeral ECDH key exchange, no less!).

    My parents, who are not very technical people, have used Gmail for years and have been quite satisfied. I'm pleased that the system choses sane defaults to help keep them secure.

    Sure, I *could* set up and run my own email server, but why bother? High availability costs money and time, servers are not cheap, I'd have to pay for electricity/network connectivity for an underutilized system, and I'd have to constantly be fending off spammers and other baddies. I'd rather use my time to do something else that's more productive.

  23. Re:Maybe selection bias by Chrisq · · Score: 4, Informative

    America Online wasn't based in and focused on America?

    Indeed not. They were a reasonably significant broadband ISP in the UK too, though their decline here has paralelled that in the USA.

    Yes I remember their famous "faux pas", like telling the residents of Scunthorpe that they should rename their town Sconthorpe to register, thinking people from Penistone were taking the piss - there couldn't be a town called that could there?, and telling the Welsh that they has to use English in the Welsh language forum. They even blocked emails in Welsh. Needless to say they were not the biggest ISP in the UK!

  24. Re:there's a middle ground too by heypete · · Score: 4, Insightful

    The problem with this approach is that it ties you to your ISP. When you move or they get bought in ten years, you have to try to recall EVERYONE who has your email address, and convince them to update their address books.

    This. ISP-provided email is a form of vendor lock-in.

    Personally, I avoided the issue by buying my own domain years ago and using it for my email. Google Apps provides the backend for it now, but I can switch off them to a different provider (including my own server) within the time it takes for DNS TTLs to expire (24 hours or so) without needing to change my address. Very convenient.

  25. Re:'Replying to undo moderation mistake. Sorry, pa by TheRaven64 · · Score: 5, Insightful

    It's easy to abuse undoable moderation. Mod something you disagree with up, wait for it to get 2-3 overrated mods, and then undo it. Rather than making it easy to undo moderation, they should fix the terrible zero-click UI for moderating, so that you need to confirm that you did select the correct post and that you did actually mean that moderation. Or make moderation take a minute to be propagated to the database and allow undo only in this time. A simple finger slip can change the moderation from insightful to troll (or vice versa).

    --
    I am TheRaven on Soylent News
  26. Re:'Replying to undo moderation mistake. Sorry, pa by hairyfeet · · Score: 5, Insightful

    But is there anybody that really cares THAT MUCH to go through all that trouble? I mean seriously, is there anything that is gonna be THAT earth shaking posted here? if you just post honestly frankly the mods even themselves out and you'll have decent karma, the only thing I would change (other than as you said fix the whole zero click problem) is to make sure that a mod doesn't keep going after a single user, just to make sure they are actually moderating and not attacking a single user because of some sort of grudge. After all if its a truly shitty post somebody else will mod it down, no need for one mod to keep hitting the same user unless there is some sort of a vendetta thing going on. i would have it that if they modded the same user twice in X number of days they would get a heads up and if they continued to go after that user then they wouldn't get any mod points ever again. Oh and maybe have a limit on number of accounts by IP, as crazy sock puppety like Mikey 500 accounts is a little too damned obvious.

    As for TFA, I thought Yahoo Mail was the biggest, did MSFT somehow get credit for the Yahoo users when they did the search deal? I can tell you here at the shop that Yahoo mail and Yahoo messenger seem to be the most popular with customers by a pretty large margin, just as the number 1 start page? That damned Yahoo portal. While i think its the most cluttered mess I've ever seen users seem to love that crap, they use it like they used to use the daily paper, checking headlines, weather, hell even their horoscopes if they are into that.

    In the end as long as we have choice? i honestly don't care who is #1. so congrats Google, don't really like your mail UI (I only use it for a public email address since it does have killer spam filtering) but so long as we have choices I'm happy for you.

    --
    ACs don't waste your time replying, your posts are never seen by me.