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Touch Interfaces In Cars Difficult To Use

An anonymous reader points out an article about touchscreen dash interfaces in cars (in particular Cadillac's "CUE" interface). From the article: "I do not recall anyone ever complaining about the iOS interface and there have been plenty of attempts to replicate the experience and its flow of control. ... As simple as iOS may appear on the surface, it is incredibly well-executed balance that matches the requirements of a touch interface for phones, tablets and other horizontal screen devices. Changing the user scenario, hardware, or software will alter the requirements for the desired user experience as well. ... CUE is not as transparent in its usage as, for example, the iPhone. We are used to certain buttons that are located on the dash – sliders and dials that we expect in places that we can quickly memorize. In the end, you want to be able to reach for such a button without taking your eyes off the road. There are no such buttons on the XTS dash. Instead, there are some capacitive touch buttons for basic climate controls, audio volume and seat heating/cooling. Since the buttons are activated by touch, they feel the same." A touchscreen UI for some functions sounds perfectly sane (how do I set the clock again?), but ditching all of the dash buttons sounds like a recipe for disaster. I've heard from iPod users (and my own experience with my long-dead Neuros echos) that the click wheel was easy to use blindly; the move to a touchscreen made it impossible to use without looking at it.

15 of 233 comments (clear)

  1. Never a good idea.. by red+crab · · Score: 5, Insightful

    Using touch screen controls on a car is akin to texting on your mobile; taking eyes off the road to see your dashboard or stereo controls is an inherently bad idea.

    1. Re:Never a good idea.. by Lumpy · · Score: 4, Insightful

      Which is why Siri and Google both are epic failures on their voice control. If I ask for something verbally and the phone returns something to display, that is a complete EPIC fail.

      And it seems that caddilac also wants to follow this epic failure path. although not as bad as companies like kenwood or Clarion. Ever try to use one of those aftermarket stereos? Their UI designers and programmers are some of the WORST in the industry.

      --
      Do not look at laser with remaining good eye.
    2. Re:Never a good idea.. by Z00L00K · · Score: 3, Insightful

      Even push buttons that aren't easily identifiable by touch is a problem. If you can't identify with touch you must take your eye off the road.

      And too many push buttons in a row all identical is a nightmare.

      --
      If builders built buildings the way programmers wrote programs, then the first woodpecker would destroy civilization.
    3. Re:Never a good idea.. by FireFury03 · · Score: 4, Insightful

      instead of, e.g., "Engine Warning" icon lighting up, it can say "Your O2 sensor is broken".

      Don't be silly, how then would the main dealer be able to charge you a £100 "diagnostic fee" for the 30 second job of plugging an ODB II reader in?

    4. Re:Never a good idea.. by BiggerIsBetter · · Score: 5, Insightful

      What about blind people? They have no problem using real buttons, how will they be able to use the new 'smart' system?

      They probably shouldn't be driving anyway.

      --
      Forget thrust, drag, lift and weight. Airplanes fly because of money.
    5. Re:Never a good idea.. by DJRumpy · · Score: 4, Insightful

      Temporarily deactivate the steering wheel? You're kidding right?

      The obvious answer is voice recognition. It's already headed there with navigation systems since they are attention intensive without voice feedback. Simple commands like "set the temperature to 70" or "turn the fan to high", or "tune to station 97.1", etc.

      Coming up with multi-function devices on top of current device screens just compounds the problem. They all take attention away (primarily your eyes) from the road. Steering wheel controls are a small step in the right direction, but adding more and more buttons requires someone to memorize them, and each successive button adds a higher chance that someone will mis-remember a button, look down to try and find it among the numerous controls already there, and again you are in the same bad situation.

      Voice commands allow true independence from moving your feet or hands from the controls (assuming a successful implementation).

    6. Re:Never a good idea.. by SlippyToad · · Score: 3, Insightful

      With a few changes, that might work:

      Yeah, the major change I propose is NOT USING THE FUCKING STEERING WHEEL FOR SOMETHING OTHER THAN STEERING, IDIOT!

      On a straight piece of road it wouldn't be a problem to disconnect the steering for a few seconds.

      I must assume you have NEVER driven a car before. You have heard of deer, right? Even a turkey crossing the "straight piece of road" in front of you can cause an accident.

      Jesus, I hope you don't work for the auto industry.

      --
      One day I feel I'm ahead of the wheel / the next it's rolling over me / I can get back on / I can get back on
    7. Re:Never a good idea.. by yurtinus · · Score: 3, Insightful

      Though it takes a lot longer to say "change station to 97.1" than it does to hit the "3" preset on the console. I think all this gadgetry really are solutions looking for problems. All this discussion of touch screens and voice commands - how long before it comes full circle and some plucky engineer in the back of the room says "Hey! Let's just put a knob in for the volume and a couple of buttons for presets!"

      --
      +1 Disagree
  2. No kidding by Anonymous Coward · · Score: 2, Insightful

    Lack of tactile feedback is a bad idea when you are driving, because it forces you to look at the controls instead of the road. It's a fad, just like the days when they started replacing rotating knobs for stereo volume with a more awkward control that was linear, or even worse, a series of digital buttons. An analog knob is much easier to control. The companies pushing for an "all touchscreen" interface are pursuing a bad, unsafe design. The programmability of a touchscreen is great, and you can fit layer after layer of complicated control in the same space, but it's at the cost of ease of use. Touchscreens should augment regular in-car controls, not replace them.

  3. Touch is a fad by hairyfish · · Score: 5, Insightful

    Ok not a fad, but its required application is far lower than the current hype curve that everyone seems to be jumping on these days. Touch works in a phone where you have a casual short-use, multi-function device. But it doesn't work on a desktop where you need to input data 8 hours a day, it sucks on a volume knob where you want analog-like gradient control, and it has no place in a car where you should be looking at the road. The worst example I can think of is those stupid shopping mall store directories that are now interactive touch screens. What is wrong with a paper map? It works, anyone can use it, and most importantly many people can use it simultaneously. Technology for technology's sake, it is the bane of my existence.

    1. Re:Touch is a fad by MacBurn11 · · Score: 3, Insightful

      I wish it was...I already hated touchscreens when they came to mobile phones and mp3 players, so i couldn't use them anymore without pulling them out of my pocket. On my touchpad it is fine, even in that map scenario a touchscreen could be useful (selecting a target and showing the fastest way from the current location to it), but in a car a touchscreen is a possible security risk, what with not paying attention to the road and so on.

  4. Who thought this was a good idea? by KozmoStevnNaut · · Score: 4, Insightful

    Any car interior design that requires you to look at a display to change a setting, or even worse, require you to navigate through various menus through a joystick or a touchscreen to change settings, should have been scrapped at the prototype stage.

    On one hand, we have stereo controls mounted to the steering wheel, a brilliant invention that allows you to adjust the volume, change which station or track you're listening to or even pick up the phone, all without ever taking your eyes off the road. My car is slightly older so it uses a third stalk for these functions, but the basic principle is the same. You can adjust the stereo without ever taking your eyes off the road. +1 for road awareness!

    Because the designers of my car didn't have their heads stuck up their asses, the climate control unit has big buttons that are easily distinguished by touch. Any combination of heating, cooling, vents, defrosting, AC etc., I can do without ever looking at the controls. That's good UI design, with proper tactile feedback that you just don't get with touch controls.

    But now it seems we're moving in the opposite direction. Everything needs to have a touch display and fancy animations to further distract people from the act of driving. It sells due to the "ooh shiny" factor, but should be considered a danger to road safety on par with eating while driving.

    --
    Eat the rich.
  5. Cameras by backwardMechanic · · Score: 5, Insightful

    Think of a modern digital SLR versus an old pure-mechanical film version. The modern design is a pretty impressive balance between keeping the old layout for things you want to find quickly without looking (knobs, buttons, dials), and adding a load of new features that you don't need very often (menu based). Car UI designers would do well to learn from this approach.

  6. Tell me you're joking by Viol8 · · Score: 5, Insightful

    "Certainly a single display can replace all of the current dials,"

    Sure it can, but that doesn't mean its better.

    ""Engine Warning" icon lighting up, it can say "Your O2 sensor is broken""

    They could do that already in the LCD or VFD screens that most cars have. They don't because car manufacturers want you to take it down the dealers and pay for a diagnostic.

    "or voice control, the display can alter to show what you're changing directly"

    Oh wonderful, so you change the radio station and suddenly your speedo vanishes. Genius!

    "Hmm, pretty close to the buttons on an Android phone really."

    We're not talking about phones or toys , we're talking about large powerful vehicles which can kill people if the driver is distracted by playing around with silly technology-for-its-own-sake gimmicks.

    "Still, the latest version of Eclipse is available in a version for car application development"

    Excelllent , so we can look forward to some really reliable efficient java apps running our cars can we? I can't wait. Actually I'll probably have to when I'm stuck at the side of the road with a java exception dump showing on the dashboard.

    "I think the primary input has to be voice, with steering wheel buttons as a backup"

    I think you're talking out of your arse. Why would I want to have to press some push to talk button (unless the computer can figure out when you're talking to it) then fucking DESCRIBE what I want the car to do such as turn down the volume when in 1 second I can reach over and do it myself on a proper volume control without even looking??!

    "In fact, the Microsoft Steering Wheel "

    Now you're just trolling.

    1. Re:Tell me you're joking by Viol8 · · Score: 3, Insightful

      "Have a button or grip on the steering wheel that mutes the audio and then allows for voice input."

      You're missing the point - voice input is inefficient and doesn't work well. Its an order of magnitude quicker to press a button or 2 than describe what action you want done.