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Go Daddy: Network Issues, Not Hacks Or DDoS, Caused Downtime

Posted by Soulskill on from the but-a-random-internet-person-said-otherwise dept.

miller60 writes "GoDaddy says yesterday's downtime was caused by internal network problems that corrupted data in router tables. 'The service outage was not caused by external influences,' said Scott Wagner, Go Daddy's Interim CEO. 'It was not a 'hack' and it was not a denial of service attack (DDoS). ... At no time was any customer data at risk or were any of our systems compromised.' The outage lasted for at least six hours, and affected web sites and email for customers of the huge domain registrar."

5 of 143 comments (clear)

  1. Doesn't Really Help by Anonymous Coward · · Score: 5, Insightful

    This just makes them look even less competent as a service provider, if the problem was purely internal then.

    1. Re:Doesn't Really Help by dyingtolive · · Score: 5, Funny

      Yup.

      "Good news everyone, we weren't compromised. We're just incompetent!"

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      Support the EFF and Creative Commons. The war is coming, and they're supporting you...
    2. Re:Doesn't Really Help by Kaptain+Kruton · · Score: 5, Insightful

      It makes GoDaddy appear incompetent to geeks and computer-savvy users. However, to the average person that does not know much about computers, they will accept it as a computer problem that 'just happens'.... just like all of the errors that they have on their home computers that supposedly have no cause. As long as GoDaddy makes the problem sound really technical while saying they know exactly what caused it and know how to quickly implement a solution that prevents future instances, they will appear competent to the average computer user. After all, to an average user, an admin's ability to solve a problem that sounds complex will make the admin's skill sound really impressive.

      Remember many of GoDaddy's customers are individuals and small businesses that have mediocre computer skills that rely on a simplified WYSIWYG tool. To them, evil hackers that steal information are much worse than an annoying problem that just happens because computers all have problems (in their experience). As long as the customer doesn't realize that it was a problem that should not have occurred and it was only caused by incompetence, then they are less likely to lose those customers.

  2. That makes more sense by Spy+Handler · · Score: 5, Insightful

    There was no other indication of a DDOS than the "I did it" tweet by a lone troll. To knock out someone as big as Godaddy for as long as they did would've required an epic-scale DDOS and you'd think something like that would've been noticed by their upstream providers.

    This is the second time this week an Anonymous troll lied about an attack (the other one was stealing iPad device ID from FBI)... Anonymous's sterling reputation is being tarnished!

  3. Re:Wow by kwalker · · Score: 5, Interesting

    You would think so, but the company I work for uses GoDaddy (At least up until today we did, we may be going elsewhere now) for our registrar, but nothing else. We run our own DNS servers, our own web servers and load balancers, our own mail servers, etc. but we got scads of complaints about "the website is down" yesterday during the event. We traced it back to external DNS failures, but I have full-time monitoring on all of our systems and nothing on our end even hiccuped. It worked for some locations but not others.

    It makes no sense to me either.

    --
    ... And so it comes to this.