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Verizon Draws Fire For Monitoring App Usage, Browsing Habits

An anonymous reader writes "'We're able to view just everything that they do,' Bill Diggins, U.S. chief for the Verizon Wireless marketing initiative, told an industry conference earlier this year. 'And that's really where data is going today. Data is the new oil.' From the article: 'The company this month began offering reports to marketers showing what Verizon subscribers are doing on their phones and other mobile devices, including what iOS and Android apps are in use in which locations. Verizon says it may link the data to third-party databases with information about customers' gender, age, and even details such as "sports enthusiast, frequent diner or pet owner."'"

32 of 136 comments (clear)

  1. Bubble ads by Quakeulf · · Score: 5, Insightful

    Even more opportunity for me to get offers for things I REALLY DON'T NEED.

  2. Now people have tags by concealment · · Score: 4, Insightful

    Verizon's the first, but watch Google and others to follow now that it's mainstreamed. We're all going to get put into consumer categories based on our online activities:

    sports fan, shoe fetish, gear head, porn enthusiast

    These will match up to categories of products which we will then see repeatedly everywhere we go until we get so paranoid we buy them just to feel normal.

    It's like minority report, but as a for-profit business instead of a pre-crime intervention.

    1. Re:Now people have tags by GIL_Dude · · Score: 5, Interesting

      Actually I think it is worse than that. We all have things we like to do. Many people have things that they like to do that they really don't want others to know about. It might be that shoe fetish you mentioned. It could be gambling. As soon as people realize that they are being tracked on these activities and lists are being sold saying that they engage in them, they may modify their behavior. And while this may seem a net good for gambling or jailbait or something - it may eventually extend to things like "votes libertarian" or "is an atheist" or even "hindu, but frequents burger king" or whatever. I really don't want to see us get so far as to have people consciously having to modify their normal (legal) behaviors simply because they are being reported, tracked, and shipped to anyone with some money. You never know when that information will get out and you don't know who will see it. Let's label it "do not want" and see if we can prevent this "behavior modification through tracking everything" dystopia from becoming a reality.

    2. Re:Now people have tags by alphatel · · Score: 2

      sports fan, shoe fetish, gear head, porn enthusiast

      Not to mention the fascinating combinations that this generates :)

      gear head + porn enthusiast

      Sports fan + shoe fetish

      shoe fetish + porn enthusiast

      I would certainly be labeled a sports porn head gear fetish enthusiast

      --
      When the foot seeks the place of the head, the line is crossed. Know your place. Keep your place. Be a shoe.
    3. Re:Now people have tags by TheSpoom · · Score: 3, Interesting

      I'm betting this turns into a blackmail database available to the highest bidding politician soon enough.

      --
      It's better to vote for what you want and not get it than to vote for what you don't want and get it.
      - E. Debs
    4. Re:Now people have tags by Scragglykat · · Score: 4, Interesting

      At least Google offers services for FREE. Verizon charges you $100/month to have your data farmed so you can get ads you don't want.

    5. Re:Now people have tags by Beat+The+Odds · · Score: 2

      Verizon's the first, but watch Google and others to follow now that it's mainstreamed. We're all going to get put into consumer categories based on our online activities:

      sports fan, shoe fetish, gear head, porn enthusiast

      These will match up to categories of products which we will then see repeatedly everywhere we go until we get so paranoid we buy them just to feel normal.

      It's like minority report, but as a for-profit business instead of a pre-crime intervention.

      Maybe you should actually watch Minority Report.

    6. Re:Now people have tags by citizenr · · Score: 3, Informative

      Verizon's the first, but watch Google

      Verizon is hardly first. Telefónica (fifth largest provider in the world) has been collecting this information since forever (and many more, they even log radio tower stats and correlate with traffic). There i

      Last time I posted this I got modded troll for pointing out naked emperor :)

      Users are not customers anymore. Today big data is the commodity.
      http://www.youtube.com/watch?v=MzS83BGdWco

      --
      Who logs in to gdm? Not I, said the duck.
  3. Assholes by Anonymous Coward · · Score: 5, Funny

    Verizon Wireless says that its initiative, called Precision Market Insights, is legal because the information is aggregated and doesn't reveal customers' identities.

    The thought of "ethical" or "good for the customers" isn't in their vocabulary, is it?

    If they found the legal loophole that allowed literally ass-raping customers to make extra money, they'd use it the same day.

    1. Re:Assholes by Chrisq · · Score: 4, Funny

      If they found the legal loophole that allowed literally ass-raping customers to make extra money, they'd use it the same day.

      Well bugger that for a laugh

    2. Re:Assholes by L4t3r4lu5 · · Score: 2

      Well bugger that for a laugh

      You missed an apostrophe in the first word.

      --
      Finally had enough. Come see us over at https://soylentnews.org/
    3. Re:Assholes by Solandri · · Score: 5, Insightful

      The thought of "ethical" or "good for the customers" isn't in their vocabulary, is it?

      How quaint. You still think their cell phone users are customers. When it comes to data like this, advertising agencies are the customer. Cell phone users are a resource to be mined.

      We need to take the laws requiring opt-out forms for credit card and bank accounts, and expand it to cover all services which wish to sell customer data.

  4. Person of Interest by Bongo · · Score: 4, Funny

    Mr Reese, I have a new number for you. This one is about to go buy a KFC. You have 15 mins to get there before he does and make sure he buys McDonalds.

    OK Mr Finch, how do you suggest I persuade him? The M16 or the AK47?

  5. Re:Root that phone and run a custom ROM by f3rret · · Score: 4, Informative

    Doesn't help you if what they're monitoring and analyzing is your upstream data traffic.

    --
    Admit nothing. Deny Everything. Make Counter-accusations.
  6. If We Really Had A Working Court System... by TheEyes · · Score: 2

    ...Verizon would be receiving an anti-trust conviction a few hours after admitting something like this.

  7. Re:Root that phone and run a custom ROM by alen · · Score: 2

    That's too easy

    Geeks like to do things twice as hard and five times as long

  8. Orbot: Mobile Anonymity + Circumvention by ArmageddonLord · · Score: 4, Interesting
    1. Re:Orbot: Mobile Anonymity + Circumvention by L4t3r4lu5 · · Score: 2

      VPN to your home PC, Tor from there. Tor helps protect your anonymity by mixing in your browsing with background relay traffic; A bugger if you're on a low data cap tariff. Plus, all your phone provider sees is a VPN connection. Lots of travelling folk who tether their laptops etc use those; Not so conspicuous in the logs.

      --
      Finally had enough. Come see us over at https://soylentnews.org/
  9. Re:Should be a limit by jenningsthecat · · Score: 5, Interesting

    There should be a limit on the number of details that can be linked.

    Yes, and that number should be zero. If I'm paying for the service, they have no moral right to be selling my data, anonymized or not, nor do they have a right to link it to third-party databases. And they especially have no moral right to use that data to engage in targeted advertising. Fuck those leeches and fuck the tide of slime they rode in on. And fuck the politicians who have sold us out to the highest bidder by legalizing this kind of thing.

    --
    'The Economy' is a giant Ponzi scheme whose most pitiable suckers are the youngest among us and the yet-unborn.
  10. Does opt-out really opt you out? by schwit1 · · Score: 4, Insightful

    How do you know?

    Verizon has its own definition of 'unlimited' why would they not do the same for 'opt-out'?

    1. Re:Does opt-out really opt you out? by OhHellWithIt · · Score: 2

      Good question. I logged into my Verizon account and went to the privacy page. It offered a link to the privacy policy and a link to a page for Location-Based Services (LBS) Privacy Settings. I visited the settings page first, and it said there was nothing to set. What I skimmed said something about Verizon Navigator, which I don't use because it is a paid service, and Google Maps is so good. (Does this mean they take your money and spy on you at the same time? I know Google spies on me, but it doesn't cost me a nickel for the privilege.) Then I visited the privacy policy page and found this:

      Information Shared Outside the Verizon Family of Companies:

      Except as explained in this Privacy Policy, in privacy policies for specific services, or in agreements with our customers, Verizon does not sell, license or share information that individually identifies our customers, people using our networks, or website visitors with others outside the Verizon family of companies for non-Verizon purposes without the consent of the person whose information will be shared.

      It sounds a little like breach of contract to me if they sell my information. But, of course, there is an arbitration clause, so the chances of a class action are pretty minimal.

      OTOH, Declan McCullagh often cries wolf, and sometimes he stretches things out of proportion.

      --
      "Who controls the past controls the future. Who controls the present controls the past." -- George Orwell
  11. PUCS? no more privacy in changing use-agreements. by girlinatrainingbra · · Score: 5, Interesting
    Considering that you can't easily tor-browse out of a mobile device, there's no way at all to maintain any sort of privacy when you use a 3g-cell device to access the internet. Your service provider has always had access to everything you browse, everything you ping, everything you email, every TCP/IP port you may have open and every bit-and-byte of all traffic passing through those port channels. Wasn't there supposed to be some modicum of privacy?

    .

    Wasn't there supposed to be some modicum of privacy afforded to the end-users by the networks if all they did was run a comm-channel? I guess the retro-active pardoning of the telco-spying on all customers turned the notion of privacy inside-out. So along with goggle's staring at you at all of your port-80 traffic with doubleclicks and javascript and others using flash-based cookies, you've got to worry about eaves-dropping of all of your activity over you communications channels.

    .

    I'm sure that "our" express consent is buried somewhere in the fine-print of the ever-changeable-when-they-want-to user agreements. That concept of one-sided ability of the service provided to change the terms of the usage-agreement at any time and without notice has to be the most odious of the gotchas that exist in this world. I'm not face-booking because they change their privacy policy as often as possible and always reset the privacy settings to show-the-world-everything-including-your-undies every time they update anything like timeline.

    .

    Can the Public Utilities Commission do anything about this? or are cell-phone/wireless plans beyond the scope of the PUCs?

  12. Re:reminds me of french 1st TV chain by OzPeter · · Score: 2

    ... whose president, a couple of years ago, surprised some people announcing coldly that he was there exclusively to 'provide receptive brain time to ads', and nothing else...

    Nothing surprising about that. TV networks sell Ads, but they buy programs.

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    I am Slashdot. Are you Slashdot as well?
  13. explanation by jonpublic · · Score: 2

    What level of access do they have? I need details explaining more. Can they see what you are doing when you are on a cellular network, or when you are on wifi too.

    Can they see what you are doing when you are using private browsing? Are they capturing passwords and storing them? Is the device pushing back secure information to them?

    Does a VPN prevent tracking?

    I expect some things when using a cellphone. Having them essentially listen in on all my communication or interaction with others is not one of them.

  14. Re:Root that phone and run a custom ROM by mrsurb · · Score: 5, Funny

    I don't hear my wife complaining...

  15. Verizon has just added a new tag to your profile! by concealment · · Score: 5, Insightful

    We notice that you've been modifying your behavior in response to our tagging. To better serve you, we have tagged you paranoid in our consumer tracking database. This tag reflects your interests and desires as a consumer.

    Coincidentally, we are offering you discounts this week:

    * 25% off "Ron Paul: The Retaliation" tshirts
    * $10 off paramilitary gear if you spend $25
    * Free shipping on gas masks from Amazon.com
    * Buy 1984 and Brave New World together and save $5 at Abe Books
    * Click here to consult with an offshore banking expert

    We think you may also qualify for these related tags: prepper, gun owner, cave or basement habitation expert.

    If you have any questions, please call our automated line for a recorded answer.

  16. Evil. by mattr · · Score: 3, Insightful

    There's crossing the line, and then there's blowing past it in a rocket car while going for the world land speed record.
    Did you every think when you were younger, if you remember before the Internet, that your phone company would listen in on your conversations, analyze them word for word, tally them up and present them to advertisers in neat little charts?
    The government does that? Heck I'm not doing anything wrong.
    The utility does it for profit? Mmmm.. no.
    The hulking sasquatch in the corner is that you can in fact find out things about people, or even more easily, about tiny groups of interest, even if you have stripped the caller data. And what if one of your marketing customers has written some finely targeted apps, for which they buy the report? It may be quite easy to integrate the additional data with what they have already got.

  17. Re:PUCS? no more privacy in changing use-agreement by L4t3r4lu5 · · Score: 3, Informative

    VPN to your home PC, access Tor through that. Orbot is also an alternative, but you lose some anonymity / plausible deniability ("No, that was relay traffic. I wasn't using Tor at the time that really bad thing happened") by not running as a relay (which would be expensive on a limited data plan).

    --
    Finally had enough. Come see us over at https://soylentnews.org/
  18. Re:Should be a limit by msauve · · Score: 3, Informative

    They have just as much "moral right" to discuss their customer's habits as their customers have to discuss their habits, as is happening in this very discussion on /. If you're paying for service, part of the cost of providing that service may be subsidized by selling info which has value.

    They disclose what they do with the info and offer an "opt-out" (may need to be a customer to view that page) and if you don't trust that, no one is forcing you to use their services.

    "Moral" doesn't mean what you think it means.

    --
    "National Security is the chief cause of national insecurity." - Celine's First Law
  19. A Couple of Points by CanHasDIY · · Score: 5, Interesting

    1) A lot of corporations use Verizon as the carrier for their company-owned cell phones; depending on who uses what apps and phones, this data mining could easily be construed as corporate espionage, as well as national security risk. Example: Defense contracting company who uses AutoCAD Mobile app to share top-secret designs among their engineers.

    2) Albeit spoken by a true, obvious d-bag, the statement "data is the new oil" is a damn fine analogy IMO. Why, you may ask? Because no one gets to mine oil off my property without paying me for usage rights, and my data should be under the same consideration. Not only should mining my data for for-profit purposes require my explicit permission, it should also require fair compensation (fair to me, not Verizon).

    Someone who's a better writer than me needs to draft up a letter to Congresscritters that we can all copy/paste to indicate our chagrin.

    --
    An enigma, wrapped in a riddle, shrouded in bacon and cheese
  20. Re:Change DNS by Billly+Gates · · Score: 3, Interesting

    Verizon just uses DNS hijacking to record your sites.

    So the easy solution is to use Norton, Open, or Comodo DNS. They also offer malware and phishing protection as well. do that and your computer wont be sniffed. The IP addresses do not mean anything without a DNS record to correspond.

  21. Re:Should be a limit by sjames · · Score: 2

    And In return, the public SHOULD have every right to tell them, "fine, now get out of our spectrum, kthxbai!".

    If they need to use part of the public commons, they accept the public's terms. The public isn't even obligated to let them keep their corporate charter.