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Black Sheep Blackberry Blackballed By Business

Hugh Pickens writes "Nicole Perlroth writes that the BlackBerry, once proudly carried by the high-powered and the elite, has become a magnet for mockery and derision from those with iPhones and the latest Android phones. as Research in Motion clings to less than 5 percent of the smartphone market — down from a dominating 50 percent just three years ago. One of the first steps Marissa Mayer took as Yahoo's newly appointed chief executive to remake the company's stodgy image was to trade in employees' BlackBerrys for iPhones and Androids and although BlackBerrys may still linger in Washington, Wall Street and the legal profession, in Silicon Valley they are as rare as a necktie. BlackBerry outcasts say that, increasingly, they suffer from shame and public humiliation as they watch their counterparts mingle on social networking apps that are not available to them, take higher-resolution photos, and effortlessly navigate streets — and the Internet — with better GPS and faster browsing."

28 of 349 comments (clear)

  1. So fucking what? by MagusSlurpy · · Score: 5, Insightful

    Stupid people like to tease me for liking Star Trek and the Misfits. Fuck them, it's what *I* like that matters to me. If you switch phones because your old one isn't cool enough, you're a dipshit and deserved the mockery you were getting in the first place.

    --
    My sister opened a computer store in Hawaii. She sells C shells by the seashore.
    1. Re:So fucking what? by arcite · · Score: 5, Insightful

      No kidding. A BB is a BUSINESS tool. If you want a no nonsense device with a physical keyboard and superior email and message handling, a BB is still the best.

    2. Re:So fucking what? by FreakyGeeky · · Score: 5, Insightful

      This thinking is exactly why RIM is in trouble. "But we do business email best! We'll always have a market!"

    3. Re:So fucking what? by jbolden · · Score: 5, Insightful

      You should read the article. It was attacking the functionality of the BB as a business tool as well: mapping, not having all the messaging features, and client's having a low opinion of it. I don't think things are really that bad for BB but this is the NYTimes, so you can't just blow the article off.

    4. Re:So fucking what? by jbolden · · Score: 4, Insightful

      Which incidentally is exactly why Microsoft is so worried about Android and iOS becoming the consumer standard for desktop / laptop. That is why their Win8 strategy makes sense, they don't want to be in RIM's position in 2022.

    5. Re:So fucking what? by Anonymous Coward · · Score: 4, Insightful

      just because it's the NYT doesn't make it informative,
      reliable or anything else. isn't this the same place that
      mocks correlation == causation?

    6. Re:So fucking what? by Tridus · · Score: 5, Insightful

      Other phones are *better* business tools, if you're in a business that has more to it then just email and IM. There's quite a lot of business that falls into that category.

      We're looking at giving field staff phones when they do their ice jam monitoring during the winter/spring, because it lets them have maps of their routes, take photos of the jam, and submit it all from the field. We're not considering Blackberries for this task, because they're so far behind current phones that they're just not up to the task.

      Have a business where you can use apps to look at client data, market data, or any other kind of data? BB is a bad phone for it.

      Sorry folks, but "we do email best!" doesn't cut it anymore.

      --
      -- "So they told me that using the download page to download something was not something they anticipated." - Bill Gates
    7. Re:So fucking what? by datapharmer · · Score: 4, Insightful

      amen. We finally got our last user off blackberry this month and shut down the BES the next day. Good riddance to a piece of bloated crapware!

      --
      Get a web developer
    8. Re:So fucking what? by Sarten-X · · Score: 4, Informative

      To be fair, they will always have a market. It'll just be an extremely limited market of companies whose people need to be mobile and not using phones, yet still able to send and receive urgent messages. One example I know of offhand is Disney's theme parks, where supervisors carry Blackberry devices only for emergency emails while they're out in public. The supervisors can't waste time playing games, yet they can still call 911 and stay up-to-date on the status of the resort. The Blackberry devices look professional and do exactly what's needed, and nothing more.

      --
      You do not have a moral or legal right to do absolutely anything you want.
    9. Re:So fucking what? by JDG1980 · · Score: 4, Insightful

      Which incidentally is exactly why Microsoft is so worried about Android and iOS becoming the consumer standard for desktop / laptop. That is why their Win8 strategy makes sense, they don't want to be in RIM's position in 2022.

      Bad analogy. RIM didn't have the advantage of massive legacy lock-in. The reason people use Windows isn't that it is better than Linux or OSX in some platonic sense; it's because Windows runs everything they have, and the other desktop OSes don't. The fact that just about everyone in the business world is trained on Windows (and usually not on Linux or OSX) also helps.

      Microsoft's position is a lot more secure than RIM's, and their Windows 8 strategy is actually a threat to that position because it alienates their core demographics.

    10. Re:So fucking what? by Reverand+Dave · · Score: 4, Insightful

      Seconded, that's exactly what we did. Actually we shut that POS down right after I set up the exchange client for the last user. I think it was less than an hour after we got him switched over. BES was/is a nightmare.

      --
      I got here through a series of tubes
    11. Re:So fucking what? by LordLimecat · · Score: 5, Informative

      But they dont. Android and iPhone utterly crush the BB in "business email".

      Absolute nonsense. Lets do a comparison. And btw, Im sure ill get called a shill for this, but I post it because Im absolutely furious that I traded my bold 9650 for a Motorola Admiral, which might be the worst business phone ever despite having 2.3.7 android and a full qwerty keyboard.

      Setup
      Blackberry, the IT staff does their magic (basically, just auths a user's email address and generates a code). The user enters their email address, and a one time code. Thats it. Blackberry email is activated. Never have to worry about password changes, or SSL certs. Never have to worry about whether DNS name or email server changes (a refresh of the BES services will fix that immediately).
      ActiveSync: User needs all sorts of stupid info: mail server address, mailbox name (some phones), mail password (a problem for some users who honestly dont know it), whether to use SSL, what parts of the mailbox to sync, retention period, etc. Also, it uses SSL, so if the cert is selfsigned or expired, have fun getting the phone to work. Also, will stop syncing when users password changes. Also, will stop syncing if you ever need to migrate email servers or change DNS name.

      Usage
      Blackberry: Has qwerty shortcuts for basically everything, so basically anything can be done one-handed. Recognizes phone numbers AND extensions in basically any context for rapid dialing. Hardware buttons for answering phone.
      Android: Wants you to use touch for EVERYTHING (even if qwerty keyboard is present), which means 2-handed use. Has basically no keyboard shortcuts (for compose, reply, etc). Has problems with some extensions depending on vendor (my admiral can only recognize extensions with ###-###-####; ### format, which absolutely noone uses). Software buttons for answering phone-- which means input lag can cause you to miss your call (has happened several times to me).

      Security
      Blackberry: Uses per-device AES encryption. Devices support full storage and memory encryption. Only way to compromise a device is to get into that device, or else compromise the BES itself.
      Android: Uses ActiveSync, which means SSL. Simply getting a CA to sign you a bogus cert for mail.targetcompany.com and doing some DNS poisoning is sufficient to perform a MITM on any and all phones for that organization. Bonus points when you go and check out what entities are on the trusted root authority list on all of those androids you deployed.

      There are areas that Blackberry fails, I understand that; but in its core competencies Android is a poor replacement for Blackberry. Its problem is that it has accepted the mantra "touch input good, physical bad", which is great from a consumer media content but terrible from a "lets be productive" standpoint.

    12. Re:So fucking what? by JaredOfEuropa · · Score: 4, Interesting

      Oh, a "business tool", that sounds so professional

      Business email may have a few different requirements (security and all that), but functionally it really isn't all that different from private email. Perhaps that is why people expect their phones to handle both kinds of email in the same manner. BB does this, but apparently other smartphones do a better job. At my client's office, managers have a corporate BB but can also get their business email and calendar on their iPhone or Android. Most of them have ditched the BB as a result, and keep in mind that these aren't your most geeky users; their primary use for their phone is making calls, checking appointments, and reading email.

      I am seeing the same trend in other areas of IT as well: what's on the consumer market is often far better than what we're using in business... and there really are few good reasons why we shouldn't have the same stuff in business either.

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
    13. Re:So fucking what? by Bill_the_Engineer · · Score: 4, Informative

      Setup
      ...
      ActiveSync: User needs all sorts of stupid info: mail server address, mailbox name (some phones), mail password (a problem for some users who honestly dont know it), whether to use SSL, what parts of the mailbox to sync, retention period, etc. Also, it uses SSL, so if the cert is selfsigned or expired, have fun getting the phone to work. Also, will stop syncing when users password changes. Also, will stop syncing if you ever need to migrate email servers or change DNS name.

      Sounds like you need to update your OS. I have both Android and iOS mobile devices and they are able to automatically configure themselves with the exchange server. It even tries to find the exchange server based on your email address. Besides this is a one-time configuration issue and not enough to complain about.

      Security
      Blackberry: Uses per-device AES encryption. Devices support full storage and memory encryption. Only way to compromise a device is to get into that device, or else compromise the BES itself. Android: Uses ActiveSync, which means SSL. Simply getting a CA to sign you a bogus cert for mail.targetcompany.com and doing some DNS poisoning is sufficient to perform a MITM on any and all phones for that organization. Bonus points when you go and check out what entities are on the trusted root authority list on all of those androids you deployed.

      Blackberry has its share of exploits. One was demonstrated at Pwn2Own which exploited the browser of a BB Torch 9800. This exploit could be used to install Flexispy. There was also a talk at DefCon 2006 where the BB could be exploited to get access to the internal LAN of the corporation.

      My point being that don't be so smug about the security of your device. There are exploits out there.

      --
      These comments are my own and do not necessarily reflect the views or opinions of my employer or colleagues...
    14. Re:So fucking what? by Jesus_666 · · Score: 5, Funny

      Maybe it's because I'm a Gen-Xer and I hate typing "were U at?" in emails, but I wish my iPhone and my BlackBerry had gone away for a dirty weekend and I'd wound up with the offspring.

      Congratulations! Your wish has been granted and you are now the proud owner of a touch-only Blackberry!

      --
      USE HOT GRITS WITH STATUE OF NATALIE PORTMAN (NAKED AND PETRIFIED)
  2. Ugh. by MachineShedFred · · Score: 4, Funny

    The annoying alliteration in the headline makes me need to acquire an avalanche of aspirin.

    --
    Slashdot still doesnâ(TM)t support Unicode after it was added to the HTML standard in 1997.
  3. RIM Fan here by alphax45 · · Score: 5, Informative

    I use a Blackberry (Bold 9900) by choice. A few reasons:

    - I love the keyboard!
    - Unified inbox; everything is in one spot.
    - Different modes; EG: when I go to bed I have a mode called "bedtime" that only alerts me if something important from someone important comes in.
    - Contact based alerts. So during the day when I'm at work my phone will only "ring" if it's my mom (she has cancer, so lay off) or my wife (only calls if it's important, sends a text otherwise).
    - Canadian company. Home country pride :)

    Yes there is a lack of apps and yes, the Java based OS does sometimes show me the lovely hourglass but for me, it works.

    As for other phones, I have looked but not willing to move at this time. I am very excited for BB10 and hope it will allow RIM to mount some kind of comeback.

    I have never been randomly made fun of for my phone. Sure friends and co-workers will sometimes poke fun; but it's people I know.

    Finally; it's just a phone people - there are bigger things in life to worry about.

    --
    K Man
  4. WTF is this world coming to by Chrisq · · Score: 5, Insightful

    WTF is this world coming to if someone can be "shamed and humiliated" because of what type of phone they have?

    1. Re:WTF is this world coming to by fuzzyfuzzyfungus · · Score: 5, Insightful

      WTF is this world coming to if someone can be "shamed and humiliated" because of what type of phone they have?

      The need to define a hierarchy based on shame and humiliation(and if that fails, good, wholesome, violence) appears to be older than humanity, if research on our adorable monkey colleagues is anything to go by). The precise means are historically contingent and practically irrelevant, so long as something is available.

    2. Re:WTF is this world coming to by jythie · · Score: 5, Insightful

      Meh, just look at slashdot or any other geek culture.. particular groups within it shame and humiliate people for failing to use what everyone else uses. You see it with iPhones and 'droids, OSX and Windows and Linux, Scotch and Wine and Beer,.. humans are social animals that like to push people for conformity around whatever the group uses to differentiate it from other groups. The symbols themselves are irrelevant and arbitrary.

      While one might be tempted to blame some specific group like 'hipsters', it is a pretty pervasive behavior that pretty much every subculture is guilty of.

    3. Re:WTF is this world coming to by gman003 · · Score: 4, Funny

      ( ) )

      Your parentheses are mismatched; your argument is invalid.

  5. First World Problems... by fuzzyfuzzyfungus · · Score: 4, Insightful

    Can we agree that anybody who experiences "public shame and humiliation" about their cell phone should be reassigned to some ghastly corner of nowhere where they can feel 'public shame and humiliation' over how many goats they own? And, of course, anybody inflicting public shame and humiliation over cellphones should be reassigned to be one of the goats in said ghastly corner of the world?

  6. It all depends which Star Trek by SmallFurryCreature · · Score: 5, Funny

    Whether you deserve mockery depends on which Star Trek you like:

    1. Star Trek: The Original Series. My man!
    2. Star Trek: The Next Generation. My gay man!
    3. Star Trek: Deep Space Nine. My girl, very inclusive of them to make a Star Trek for the soap opera crowd.
    4. Star Trek: Voyager. Go away kid
    5. Enterprise DIE!
    6. Star Trek: The rape movie Your death will be a public holiday.

    Same with old phones, the first people to use a real useful smartphone were the Nokia communicator users. Then for the people who found that to hard to use, the blackberry was invented.

    Then the iPhone came along for those who didn't have any real use for them apart from playing flavor of the day games. How many slicing games does a platform need anyway?

    But at least your not a windows phone user.

    There is always a pecking order and always someone at the bottom. Windows phone users and Enterprise watchers are the equivalent of the dead half cannibalized chicken at your local factory farm. McNuggets.

    Queue this post being modded down by a future McNugget.

    --

    MMO Quests are like orgasms:

    You may solo them, I prefer them in a group.

    1. Re:It all depends which Star Trek by Scutter · · Score: 5, Funny

      I am a HUGE Star Trek nerd, but I always got grossed out when that dude's dad cut his hand off at the end of the second movie.

      --

      "Tell me doctor, with all of your defenses, are there any provisions for an attack by killer bees?"
  7. Re:Grow a pair by tuppe666 · · Score: 4, Insightful

    honestly, if you "suffer from shame and public humiliation" because of your phone, you need to grow a spine

    A phone is not just a phone...It hasn't been for a long time. Apple would be out of business if that was true. Phones are Jewellery and have been for a long time. The other side of the coin is why shouldn't I have a nice phone, that I'm proud of and can show off. I worked for it!

  8. Email and messaging are no longer enough by sjbe · · Score: 5, Interesting

    If you want a no nonsense device with a physical keyboard and superior email and message handling, a BB is still the best.

    "No nonsense"? Have you actually used a Blackberry? They do a few things rather well but overall they are almost obnoxiously annoying to use. I'll take any of the better Android phones or an iPhone over any Blackberry any day of the week. My mother uses a fairly recent BB and good grief is it irritating. Oh it can email fine but heaven forbid you want to do anything besides messaging with it including changing settings.

    You also have to remember that the devices it is competing against are general purpose computers which happen to be able to make calls. The BB still is in a world where email is the so-called killer app. Things have changed and just email isn't enough anymore. Even if we concede that the BB is better at dealing with email and messaging, the difference is marginal for most people. The advantages of the BB don't even come close to outweighing its deficiencies.

  9. Bad IT Dept doesn't know how to setup Exchange by briantf · · Score: 5, Insightful

    Your explanation for setting up ActiveSync means the account you have is connected by an incompetent IT department.

    Setting up an Android or an iPhone for Exchange needs only an email address and a password. There are at least 3 different means by which Autodiscover can be configured to take care of client device configuration. If your IT dept can't figure that out, what makes you think a BES server is within their capacity to manage?

    Your shrill denunciation of SSL and the assumption that users are too stupid to use a password seems almost self-denigrating. You don't use SSL in any web app? You can't remember your corporate credentials? The iPhone might be too complicated for you.....

    Finally, we see the issue - you have a phone you don' t like, so it must be someone else's fault. The phone you did like was designed and built by a company so incompetent they self-destructed. It must be someone else's fault. I'm starting to see a pattern here....

    Regards,
    Brian in CA

  10. Too big to fail by Monsting · · Score: 4, Interesting

    I had a business meeting at the RIM office in Toronto in late 2005. I asked the lead technical guy i met with casually after we had rounded up after the session, when they were planning on launching a camera with their phone, not really expecting an answer. The answer I got I will never forget. "Why would RIM want to add a camera to its phones, we make business products, not consumer gadgets". In hindsight, RIM had likely already started adding a camera to their coming phones in development projects, but this relatively senior guy must have been unaware of it. But it was quite telling to me and showed clearly the mentality of a company which had found it niche and business model and refused to innovate.