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Disney Wants To Track You With RFID

Antipater writes "Disney parks and resorts have long had a system that combined your room key, credit card, and park ticket into a single card. Now, they're taking it a step further by turning the card into an RFID wristband (called a 'MagicBand'), tracking you, and personalizing your park experience, targeted-ad style. 'Imagine booking guaranteed ride times for your favorite shows and attractions even before setting foot in the park,' wrote Tom Staggs, chairman of Walt Disney Parks and Resorts, in a blog posting on Monday. 'With MyMagic+, guests will be able to do that and more, enabling them to spend more time together and creating an experience that's better for everyone.' Disney does go on to talk about all the things you can opt out of if you have privacy concerns, and the whole system seems to be voluntary or even premium." With a theme park, at least, you can also choose to avoid the place entirely; that makes it, however creepy, a bit different from compulsory education settings, or mandatory car tracking.

46 of 278 comments (clear)

  1. Due to Recent Acquisitions by eldavojohn · · Score: 5, Funny

    After watching their recently acquired film THX 1138, CEO Bob Iger hailed it as a "feel good" movie although the ending had some flaws and promised to turn all Disney parks and resorts into the futuristic "utopia" from the film. Iger announced at a press conference that Mickey Mouse would replace OMM 0910 as the only approved deity of worship. Iger sat upon a chair made of the late Congressman Sonny Bono's remains while wearing his Grand Dragoon Mousekateer helmet although he refused to answer any questions from reporters who had not been taking their performance enhancing medications.

    --
    My work here is dung.
  2. Why is this creepy? by Anonymous Coward · · Score: 5, Insightful

    I admit I don't get the reflexive "defend my privacy" stance on slashdot. Why is this "creepy"? You can opt out if you choose, but you can use the system to enhance your experience at the park if you choose. Plus, it gives Disney data to understand patterns and behaviors of people who enjoy the park, and thus allowing them to enhance and modify the park to meet their customer's desires, which makes their experience more enjoyable and increases the value of the park which ultimately makes it more profitable; that sounds like a win-win.

    Can someone please explain a scenario, especially when this is voluntarily opt out, where this is a bad thing for people? Note it's also based on your room card/ticket to the park, so it's not like they can track you outside of the park, only when you're on their facility.

    1. Re:Why is this creepy? by flaming+error · · Score: 5, Interesting

      "I don't get the reflexive "defend my privacy" stance on slashdot"

      I love that about slashdot. It's a great reflex. But after the reflex should come a little thought / analysis.

      I have lots of reflexes, and one is to distrust Disney. But like you, in this case I'm really not seeing the problem.

    2. Re:Why is this creepy? by Altus · · Score: 3, Insightful

      Thats what we call a straw man. I have read 1984 and this is not 1984, not even close.

      --

      "In America, first you get the sugar, then you get the power, then you get the women..." -H. Simpson

    3. Re:Why is this creepy? by nametaken · · Score: 2

      Besides which, they already have this. You take your card, put it in a machine at the ride or show, and it gives you a "come back at X time" ticket. This is doing that with rfid.

      It works great. You come back and go in a second line, pass all the suckers in the regular line, virtually no wait. :)

    4. Re:Why is this creepy? by Trashcan+Romeo · · Score: 3, Interesting
      The government no longer needs warrants to place trackers on your car and record all your communications. [Because, you know, Terrorism.] When it introduces national identity cards with trackers and a law requiring you to carry it at all times, resistance will have been weakened by people's acquiescence in these Disney style schemes.

      "The safest road to Hell is the gradual one--the gentle slope, soft underfoot, without sudden turnings, without milestones, without signposts." - C.S. Lewis

    5. Re:Why is this creepy? by Minwee · · Score: 2

      Read 1984, by George Orwell. That gives a hint.

      Is there now a Disney ride called "Room 101" complete with animatronic rats?

    6. Re:Why is this creepy? by JWW · · Score: 4, Interesting

      There's also a key in the name of the system -- MyMagic+. This soooo sounds like something Disney will be charging a premium to get.

      And heres the value proposition they are selling: How much is it worth to you to schedule your visit to their theme park such that you completely minimize the amount of time you spend in lines throughout the day?

      They already know in the basic sense where you are since you bought a ticket to their park, how important is the privacy of what ride you are on at what time?

      While I loathe Disney's policy with respect to copyright, these people know how to run a good theme park. I love the Disney theme parks.

    7. Re:Why is this creepy? by Sique · · Score: 2

      I don't want the hotel crew to ruffle through my belongings, and I don't want the park operators to track my behaviour. It's that simple. And yes, I happen to have dirty laundry in my bags, when I am travelling.

      --
      .sig: Sique *sigh*
    8. Re:Why is this creepy? by dpilot · · Score: 5, Insightful

      Disney already collects a ton of information about how their parks are running. It's just not noticeable during normal times. My wife loves WDW - a few years back we went the day after Labor Day and the part was practically deserted. The information collectors were much more visible without the big crowds to hide them. Twice going on the Haunted House ride we got the "wait-time measurement passes" from one of the information people. He gave it to us, and we handed it to the last attendant before the Doom Buggy started into the ride. On this occasion it basically measured our walking time and the delay in the little room.

      We also got a chance to chat with one of the information collectors while waiting for a bus. He explained how most visitors felt the day's experience was good if they'd gotten on 6-8 major rides, and they do what they can to make sure everyone has a good experience. After all, that's what gets you back and spending money again.

      Really that's their goal - to get you into the park, spending money, and feeling good about it so you'll do it again. (and again, and again, ...)

      --
      The living have better things to do than to continue hating the dead.
    9. Re:Why is this creepy? by Jawnn · · Score: 2

      Because the notion that some system is making note of your every move during your entire visit, with the express aim of manipulating your behavior (buying more shit) is nothing if not creepy.

    10. Re:Why is this creepy? by alen · · Score: 5, Funny

      this is slashdot, people are morons

      using google phone with NFC and google wallet with google now in your phone tracking all your movements so they can use it to market and advertise to you is awesome

      disney doing the same thing so they can improve the park layout and organization, evil

    11. Re:Why is this creepy? by darkHanzz · · Score: 4, Insightful

      1984 covers an all-watching government. I responded to a comment about "reflexive 'defend my privacy' stance on slashdot". 1984 explains that stance quite well. This articale is about an all-watching disneyland. That's not the same as an all-watching government, but really guys, don't take literature literally and a 1:1 resemblance is not required to explain why people don't like the idea of being tracked.

    12. Re:Why is this creepy? by kelemvor4 · · Score: 3, Funny

      Disney already collects a ton of information about how their parks are running. It's just not noticeable during normal times. My wife loves WDW - a few years back we went the day after Labor Day and the part was practically deserted. The information collectors were much more visible without the big crowds to hide them. Twice going on the Haunted House ride we got the "wait-time measurement passes" from one of the information people. He gave it to us, and we handed it to the last attendant before the Doom Buggy started into the ride. On this occasion it basically measured our walking time and the delay in the little room.

      We also got a chance to chat with one of the information collectors while waiting for a bus. He explained how most visitors felt the day's experience was good if they'd gotten on 6-8 major rides, and they do what they can to make sure everyone has a good experience. After all, that's what gets you back and spending money again.

      Really that's their goal - to get you into the park, spending money, and feeling good about it so you'll do it again. (and again, and again, ...)

      Sounds like a solid business plan. Sell a product or service, do what you can to make your customer like it enough to become a repeat customer. Maybe even get some word of mouth advertising out of it. I think I may have heard something about that in a class somewhere...

    13. Re:Why is this creepy? by Mister+Whirly · · Score: 2

      In the prequel - where all kinds of little benign seeming things happened and people kept saying "I don't see a problem with this."

      --
      "But this one goes to 11!"
    14. Re:Why is this creepy? by houghi · · Score: 4, Insightful

      It is indeed not 1984. It is the prequel.
      I have no fear of my privacy taken away from me. I am afraid of others GIVING theirs away. Because that means that I will not have mine anymore in the end. I know that many people do not believe that untill it will be too late.

      Privacy is a bit like virginity. You can only loose it once.

      --
      Don't fight for your country, if your country does not fight for you.
    15. Re:Why is this creepy? by SomePgmr · · Score: 4, Interesting

      Really that's their goal - to get you into the park, spending money, and feeling good about it so you'll do it again. (and again, and again, ...)

      And they're f'ing amazing at it.

      We were just there, and outside Epcot my little nephew said something about only needing two more stuffed characters to complete the list of ones he wanted. I said something like, "not tonight buddy". It was late and after hours (we were headed out at the time).

      A young man working customer service, behind glass, heard him say so and asked us to hold up. Remember we're actually outside the park at this point. He asked my nephew what his favorite characters were, grabbed a comp book from behind the counter, and left the customer service area. He walked over to the store next door where he got both of the toys my nephew wanted.

      He talked to him a little, signed his character book for him, took a picture... and that was it. The little guy gave him the lucky penny he'd been carrying for days... felt like he had to give something back.

      Stuff like that costs Disney about $0.20. They empower their employees to do things like that if they're so compelled. They don't have to have a reason or answer for it later. Meanwhile, the story was worth way more than the little gifts alone and it'll be worth thousands to Disney when we (certainly) come back.

      Small story. Seem like nothing... and you only know about it because I told it. But it demonstrates the depth of mastery they have at creating an experience people love.

    16. Re:Why is this creepy? by arth1 · · Score: 3, Insightful

      In 1984 you couldn't opt out. At Disneyland, you can.

      For now. When enough people don't opt out or find it convenient and don't care about privacy concerns, I bet you anything it will become mandatory.

      Also, opt out? Why isn't it opt in?

    17. Re:Why is this creepy? by bws111 · · Score: 2

      It IS opt in. It is so opt-in that you have to PAY for it.

    18. Re:Why is this creepy? by arth1 · · Score: 2

      Oh please. This is Disney for fsck sake, not the freaking federal government.
      Or are you worried Disney might let the FBI know how many time you rode It's a Small World and ate the Polynesian

      Mister Griz...
      We have records showing that on June 5th, you went to no less than three attractions at the same time as a mister Ahmed, a suspected terrorist. Would you care to explain this, mister Griz?

    19. Re:Why is this creepy? by flaming+error · · Score: 2

      It is opt-in. First you have to book a room at a Disney hotel. Then you have to check in.

      After shelling out all that money and travelling all the way there and retrieving your access card and hauling your luggage in, you can still opt-out of your VIP skip-the-line perks if you've got a covert appointment with Tinkerbell.

    20. Re:Why is this creepy? by AK+Marc · · Score: 2

      I've used the trackers in other parks. It was more similar to the older non-RFID system, but it was great. They track me so I don't have to. I virtually stand in line with my park pass, and can charge against it as well. Adding RFID to it doesn't change anything. Sure, now they'll know how many times I visit each shop and how long I spend in each one, but that's unrelated to 1984 in every possible way.

    21. Re:Why is this creepy? by fahrbot-bot · · Score: 2

      Or are you worried Disney might let the FBI know how many time you rode It's a Small World and ate the Polynesian?

      Dear God I hope that was a typo...

      --
      It must have been something you assimilated. . . .
    22. Re:Why is this creepy? by Black+Jack+Hyde · · Score: 2

      When it introduces national identity cards with trackers and a law requiring you to carry it at all times, resistance will have been weakened by people's acquiescence in these Disney style schemes.

      They don't need to introduce a tracker law, everyone who has a cellphone already has a tracker on them. Why bother with costly legislation when Americans already willingly purchase trackers?

    23. Re:Why is this creepy? by SomePgmr · · Score: 2

      If you can, you absolutely should. For your kids, and for you if you've never been.

      Neal Stephenson talked about Disney parks in "In the Beginning was the Command Line", in the context of perfectly executed illusion. Everything he said is still absolutely true today.

      They go to extraordinary lengths to paint a perfect picture, everywhere. You never see trash. You don't see service entrances at any of the buildings, because they're all deliberately hidden. Pedestrian doors are hidden behind elaborate structures and tucked where they're not in plain sight. Keep in mind there are truckloads of food, supplies, changing cast members, etc. moving in and out of places around the parks all day long. You don't see it... it's as if everything is perfect by way of magic. Which, you know, is exactly what they're going for.

      You'll never see a cast member in partial costume. That would be devastating. Something is almost always under construction, but in most cases you don't even know they're working right next to you. They take every possible measure to disguise any imperfection. Each park is an all day show, and the show needs to be perfect. You don't see teenagers checking out at 8pm, trying to get cleaning in early so they can leave on time. Everything stays perfect till after close, everywhere. Nobody is to see the mechanics behind the big show.

      Their safari trip in Animal Kingdom is an excellent example of this. Unlike a zoo, you don't see fences, walls, and other containment. Elephants, lions, crocs, doesn't matter... they all appear to be right next to your open safari truck, as if you could reach out and touch them.

      Of course there are clever, concealed ways of making sure the real dangerous animals don't cross in to wrong areas or hurt guests, but you can't see it. And many of the animals simply roam free. By which I mean your truck stops right in its dirt path if an ostrich or wildebeest wanders in front of you. The animals have right-of-way. That's inconvenient for an amusement ride, but it's absolutely worth it for the immersion quality. It's something that wouldn't happen at a traditional zoo... and Disney knows it. It has ALL been considered.

      Somewhere in there, you have to visit a Universal park. You see every service entrance, every loading area, every pedestrian door, janitor, smoking areas are obvious, etc. And that's fine, those are about the rides and such... illusion is secondary. They still do a great job at what they do, and illusion is done well in some places (Hogwarts), but nothing like the consistency of Disney.

      If you're paying attention, there's so much to appreciate about how they do what they do. It's all calculated, and when you notice what they've done, as an adult, you appreciate the place even more. It's a bit like trying to wrap your mind around the amazing complexity and spectacle of Vegas, but in a child-safe fantasy land that every adult loves too.

      Sorry, end of rant... do go if you can. :)

  3. Obligatory Bender by dkleinsc · · Score: 5, Funny

    "I'm going to build my own theme park! With blackjack! And hookers! You know what- forget the park!"

    --
    I am officially gone from /. Long live http://www.soylentnews.com/
  4. Calm Down by Anonymous Coward · · Score: 2, Insightful

    It's a wristband. You take it off when you leave the park.

    I took my family on a Disney cruise and you booked all sorts of things before leaving port. It was nice and the combo room key/charge card/etc was super convenient.

    I don't think Disney is hiding the fact that they want to squeeze you for every penny you are willing to give them. Any adult with half a brain can figure that out within a few hours of visiting a park/boarding a ship. They manage to make sure that no matter your budget you can have fun with them and that is no small feat.

    Be realistic about your budget and stick to it. I for one really liked going up on deck to a pool that wasn't crowded and having someone bring me a bucket of beers that I had already picked out and paid for - without asking or waiting. If that isn't your style, you can always go with the competition and get overcrowded pools and long lines for a smaller selection of beers that really aren't any cheaper.

  5. Re:What about invasion of privacy? by Desler · · Score: 2

    And why is this RFID any worse than the extensive CCTV system they already use to monitor the entire park? You aren't dumb enough to think you have privacy in a theme park, right? Outside of restrooms that is.

  6. Non-issue by gravis777 · · Score: 4, Insightful

    I don't see an issue with this. You already have a room key tied to your credit card number, a pass with your name on it, and you have to book reservations at most of the eating places in Orlando. Disney already has my information for all of that stuff, and pretty much can already track me. Why not have an all-in-one system? Or is it just because its RFID wristband that everyone here is having an issue with?

  7. Re:What about invasion of privacy? by vlm · · Score: 3, Funny

    You said it yourself. It's their park, not yours.

    He said it himself, its not their park its ours, because we paid for it. We should have more say in how something we paid for is run, vs private property. If you don't like the rules for welfare, get off welfare.

    Walt Disney World was granted a 20 year tax break from the government

    --
    "Science flies us to the moon. Religion flies us into buildings." - Victor Stenger
  8. Yay, Cory! by sootman · · Score: 3, Interesting

    I just finished re-reading Makers.

    She bought it all: all the fast-passes and priority cards, all of it loaded into a grinning Mickey on a lanyard, a wireless pendant that would take care of her everywhere she went in the park, letting her spend money like water.

    Thus girded, she consulted with her bellhop some more and laid out an itinerary. Once she'd showered she found she didn't want to wear any of her European tailored shorts and blouses. She wanted to disappear into the Great American Mass. The hotel gift shop provided her with a barkcloth Hawai'ian shirt decorated with tessellated Disney trademarks and a big pair of loose shorts, and once she donned them, she saw that she could be anyone now, any tourist in the park. A pair of cheap sunglasses completed the look and she paid for it all by waving her Mickey necklace at the register, spending money like water.

    OK, so it's a bracelet, not a necklace -- otherwise, pretty much spot-on.

    Great book, and you can read the whole thing (and all of his books) online for free in a variety of formats.

    --
    Dear Slashdot: next time you want to mess with the site, add a rich-text editor for comments.
  9. Re:What about invasion of privacy? by vlm · · Score: 4, Interesting

    My decades long experience with CCTV is its mostly anti-employee rather than anti-public. When the rentacops aren't creeping at the hotties, they'll gather evidence against people on someone's list. "Oh look, kid-who-boss-wants-to-fire went to the can for more than the defined 3 minutes".

    Adding RFID means those poor bastards in costumes will now have numeric metrics of how many kids they hugged and will be paid WRT competing with each other and so forth. As a social trend/goal I don't think its anything to be proud of or look forward to.

    "human flesh worker drone 2426625-131253, the computer reports that your walking speed is 2.8 MPH and we have a meaningless metric that says we must terminate all human flesh worker drones who walk slower than 2.9 MPH so good bye security will escort you off the property" Yeah I bet that's a fabulous place to visit. Then again Alcatraz and the German concentration camps have a lot of visitors and they were not exactly the peak of human happiness, so maybe not so bad.

    --
    "Science flies us to the moon. Religion flies us into buildings." - Victor Stenger
  10. Re:What about invasion of privacy? by geekoid · · Score: 3, Informative

    " its not their park its ours, because we paid for it."
    BWAHAHAHAHAHAHAHahahaha.
    No, they got a tax breaks to put it there, it's not the same as paying for it. A tax break that brought in a lot of jobs, BTW. Jobs that pay taxes.

    --
    The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
  11. Amusement parks... by aaaaaaargh! · · Score: 2

    I've never been to any amusement park so I can't tell whether they are actually fun and worth it, but whenever I hear of one I'm thinking of Westworld with Yul Brynner. Oh, and by the way, whenever someone mentions McDonalds or a circus, It comes to my mind.

    Needless to say I avoid amusement parks and McDonalds.

  12. Finger prints? by gr8_phk · · Score: 2

    With a theme park, at least, you can also choose to avoid the place entirely

    Yeah, but when you're already booked and just spent 2 days driving 1200 miles to get there, already checked in and spent one night at a resort, then show up at a theme park where they ask you to stick a finger in a scanner.... That's not really the time to opt-out. Thanks Disney World.

    1. Re:Finger prints? by bws111 · · Score: 2

      Which you can easily opt out of. All you need to do is show ID to prove that you are the same person who used the ticket previously. If even says that right on their FAQ page.

    2. Re:Finger prints? by hawaiian717 · · Score: 2

      If you don't want to do the fingerprint scanning thing, you're going to the wrong Disney park. Disneyland in California doesn't have them.

      --
      End of Line.
  13. Re:What about invasion of privacy? by Desler · · Score: 2

    Civil rights? Over a voluntary RFID badge? Hyperbole much?

  14. Re:Sounds great by Quiet_Desperation · · Score: 2

    So where are we drawing the "evil rich scum" line this week? $200K? $100K? Anyone who makes more than you?

  15. If you lost your kids at Disney... by Picass0 · · Score: 2

    I took my family to WDW in Orlando last year for a week. We had a great time, no problems. But one concern I had the entire time was "what if we get seperated from the kids?" I'm sure this happens constantly at the park and there's a whole system in place.

    Before we left I installed an App on my android that featured maps of the four parks, wait times for rides, locations of characters, restaurants and all that. What if you could your individual party members on your phone? "Person 1 scanned their wristband at Star Tours at 12:34pm"

  16. Re:What about invasion of privacy? by PRMan · · Score: 2

    This. I was standing in a hallway at a Disney park and some guy starts trying to fight me for being in the way of his stroller on the stairs. Not being the type to back down, I said some things that made him feel stupid, such as repeatedly pointing out that there was a stroller ramp just off to the side of us, made for wheelchairs and strollers.

    No sooner did he get tired of being a tough guy with nothing to back it up, he left the building (this was less than 1 minute). Immediately, several security guards were asking us what happened. I told them that some guy wanted to fight me for standing there, thanked them for their assistance, told them I was willing to let it drop because he was cranky after pushing a stroller all day and went on my way.

    But, the point was that security was there in less than 1 minute, and this is probably the norm, not the exception, at Disney parks.

    --
    Peter predicted that you would "deliberately forget" creation 2000 years ago...
  17. Disney is not being Evil by Quimo · · Score: 2

    Having been to Disney world this past august this is just a more advanced version of the system they currently have in place. The only real difference is you currently use your park pass and buttons (personal event greeting) instead of an wristband. The new thing is pre-booking some ride times which considering the lengthy wait times on some of the more popular rides (2 hours+ some days). Disney constantly tracks ride times, guest flow, guest approval and a whole host of things we would never think of all to improve the quality and safety of the experience to allow you more time in the shops and restaurants where they make the real money. Disney above all is into selling you as many of those trinkets and meals as they can manage. The rides are there to give you a reason to come back.

    As for the other issue mentioned (scanning your finger print) it is to prevent people from buying one yearly pass or multi-day pass and renting/selling the use of the pass. Neither of which I can blame them from wanting to prevent as this does cut into there bottom line on ticket sales and skews park numbers.

  18. This is actually not a bad idea by IamPierce · · Score: 2

    As a general rule I am against any sort of tracking. But, knowing what I know about the "happiest place on Earth" from my college room mate who worked there in the summers, having a tracking wrist band on my kids while I'm there is something that I am 100% for. While the Mouse does everything it can to ensure that the "no child has ever been kidnapped FROM a Disney park" statement holds true, the fact is that things happen to kids there every year and the perpetrators don't have to leave to property to do it.

  19. Where in the park is ... by JATMON · · Score: 2

    One of the cool benifits that they could offer would be locating members of your group. All the wrist band for a group would be grouped together in the system. All that you have to do is go to a Kiosk and select something like show group memeber locations. At which point a map of the park would show where each member was. From there, there are a lot of additional features that could be added.

  20. Who's watching? by CosaNostra+Pizza+Inc · · Score: 2

    Big Bro...I mean, Mickey Mouse is watching you.

  21. Re:What about invasion of privacy? by bws111 · · Score: 2

    Florida has one of the lowest overall tax burdens in the whole country. There is no personal income tax. That 'welfare queen' has a whole lot to do with that.