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Feedback On Simcity Gets User Banned From EA Forums

An anonymous reader writes "EA's latest SimCity game requires users to log on online even for single player. After being unable to log on for three hours, one of its users chimed in with his very polite $0.02 opinion, only to get himself banned by EA admins. Another great victory for DRM." Update: 01/29 18:00 GMT by S : The player's ban has been lifted, and it seems to have happened for an unrelated issue anyway.

25 of 386 comments (clear)

  1. Was it EA..... by jythie · · Score: 5, Interesting

    Was it EA that had their forum and DRM systems linked in such a way that getting banned could also lock you out of content you had purchased, or was that another company? I vaguely recall it being a thing a while back.

    1. Re:Was it EA..... by i+kan+reed · · Score: 4, Informative

      Yes, it was EA. If you see an EA logo on a game, don't buy it.

    2. Re:Was it EA..... by jaymz666 · · Score: 4, Informative

      I believe the story in question was EA Forum Bans Can Lock You Out Of Games http://www.rockpapershotgun.com/2011/03/11/ea-forum-bans-can-lock-you-out-of-games/

    3. Re:Was it EA..... by tripleevenfall · · Score: 5, Informative

      I have no idea why anyone would buy any game, from any publisher, that required an internet connection for online play. Mind-boggling.

      I love SimCity, but would never consider this game for that very reason.

    4. Re:Was it EA..... by tonywong · · Score: 5, Informative

      Better summary here:

      https://www.techdirt.com/blog/?tag=beta

    5. Re:Was it EA..... by Anonymous Coward · · Score: 5, Insightful

      While I do want a Simcity game, as SimCity 4 is 9 years old at this point, I can't see this new product as a Simcity game. There is no local saves. There are preset map sizes (don't mind that that much), but there is a problem here. The player is not able to edit the land. I can't level a mountain to make way for a road. I can't build a system of streams and lakes. They want players to view making a city a puzzle that also takes into account terrain and wondering how to build a road around that mountain. They want the toy (not a game by Will Wright's point of view) to play with the players instead of letting the players play freely with it. Not everyone wants their cities to be compared to the works of others.

      At this rate, I doubt it will have any fun cheat codes as was a staple of the series.

    6. Re:Was it EA..... by Astatine · · Score: 4, Informative

      Here's the direct link to the article for future convenience (it's at the top of the above link right now but I doubt it'll stay there): https://www.techdirt.com/articles/20130127/19023721799/redditor-points-out-flaws-simcitys-online-only-drm-gets-banned-ea-his-troubles.shtml

  2. Except it isn't their latest game. by Aquitaine · · Score: 5, Informative

    It isn't EA's latest game - it's a beta test with rules and restrictions typical of beta tests.

    The game doesn't come out until March. Being 'unable to log on' for three hours might be a worthy complaint after that.

    1. Re:Except it isn't their latest game. by The+MAZZTer · · Score: 4, Insightful

      It IS a beta, and if you have a problem with it... such as being unable to log on... you're expected to report such problems (unless the devs already clearly know about it, maybe).

    2. Re:Except it isn't their latest game. by Anonymous Coward · · Score: 5, Informative

      Sure, if that's what happened. EA has reversed the ban and is chalking it up to a bug.

      I.E. Nothing to see here, move along.

  3. I love the SimCity series by i+kan+reed · · Score: 5, Interesting

    And I have no reason to think the gameplay of this latest iteration is bad. But I'm never going to buy it. Ever. I don't care if that doesn't influence EA to stop being terrible, but all I can ever do is not buy their stuff.

    If you must play this game(and you don't) please pirate it. Please.

    1. Re:I love the SimCity series by Abstrackt · · Score: 4, Insightful

      If you must play this game(and you don't) please pirate it. Please.

      Personally, I think it sends a stronger message to tell the company "your product isn't even worth pirating" than to establish that there is in fact demand for it despite the issues.

      --
      They say a little knowledge is a dangerous thing, but it's not one half so bad as a lot of ignorance. - Terry Pratchett
    2. Re:I love the SimCity series by ddxexex · · Score: 4, Insightful

      If you must play this game(and you don't) please pirate it. Please.

      I never like it when people suggest pirating software as a form of protest, if you think the DRM is too intrusive, don't buy the game at all. For the bad car analogy, Let's say you don't like On-Star because you think its too intrusive. You see a car you like, but it only comes with On-Star. So to protest On-Star you steal a car. That's not protesting it's an excuse to steal.

      If you must play the game, buy it, feel guilty about not sticking to your morals, then attempt to forgive yourself by donating to the EFF or something.

    3. Re:I love the SimCity series by brxndxn · · Score: 5, Insightful

      I think it would send the strongest message if they could see the following:

      - sales rates go up when games have less DRM
      - piracy goes up when games have more DRM independent of sales rate
      - EA sales would increase if EA stops being assholes
      - EA does not see any of this because EA's head is in its ass

      --
      --- We need more Ron Paul!
    4. Re:I love the SimCity series by WrecklessSandwich · · Score: 4, Funny

      Did you seriously just go full-on YOU WOULDN'T DOWNLOAD A CAR!!!!1 on Slashdot?

  4. Solution is so simple.. by Anonymous Coward · · Score: 5, Insightful

    STOP buying EA games.

  5. DRM = NO SALE by Kaitiff · · Score: 5, Interesting

    I was an avid Diablo and Diablo II player. Same with Starcraft. These games gave me endless hours of enjoyment in some cases decades after release. I have not and will not purchase either Starcraft II or Diablo III. I am a 'lost sale' because of the WAR on gamers by the studios. Any game I purchase, in a store or otherwise, that I can't play at my leisure now or at any time in the future because the creator or owner of the license shuts down a server, or stops supporting the game will not be in my inventory.

    --
    If I sound stupid, it's not me talking....
  6. As a longtime Sim City player, I am sad by Isca · · Score: 4, Insightful

    This setup is the stupidest thing to come down the pike in a long time. I can understand having the DRM to be able to play online. What I don't understand is why there is not an offline mode that does not allow you to take advantage of all the online only features and who's gameplay doesn't affect the online version. And the article shows just how far they have gone into looney land - no constructive feedback allowed. This will be literally the first Sim City I will not own. I have bought literally every version of it over the years including the original Sim City.

  7. Re:beta? by X0563511 · · Score: 4, Insightful

    More like beta user submits valid beta feedback and is banned for their trouble.

    That smells the same way asking for someone's opinion then punching them when they give it to you does.

    --
    For large sets, this will be our guide even unto death, for the LORD will work for each type of data it is applied to...
  8. Re:My $.02 by snemarch · · Score: 4, Insightful

    Unfortunately for folks, this means fans of the game have to give EA the middle finger and pirate it, or simply not buy the game, but at least they've finally released a new version of the game after years.

    There, FTFY.

    --
    Coffee-driven development.
  9. Consider Me Warned by houbou · · Score: 4, Insightful

    Feedback is feedback.. the feedback I read, did not warrant getting banned. Worse, it was constructive in many ways. Finally, this is a paying customer. If this is how EA will now do business, consider me warned, I'm not buying their wares. I think it should be illegal to stop a paying customer from being able to provide feedback, especially since this customer is trying to have access to a product which he paid to used in the first place.

  10. Re:Rant mode on... by SuricouRaven · · Score: 4, Informative

    If you want a pizza-and-drinks game... Munchkin. Doesn't take up as much space as a board game, as it's nothing but cards and dice, and it's a lot of fun.

  11. The rest of the story... by Anonymous Coward · · Score: 5, Informative

    About mid-day yesterday, I was banned from EA's Answer HQ[2] for, what I thought, was constructive criticism.
    It turns out however, that EA is having really bad technical issues and managed to accidentally ban several users[3] . The cause, they credit, is something to do with the email opt-out. (Which explains why I did not receive information regarding the ban)
    EA's representative did, however, issue an apology to me and I felt it only fair I set things right. (And give him credit for being an awesome guy in a place where he would normally be considered a dick)
    I received a message earlier today (here on reddit) from Chris Deum[4] , the guy who heads up EA's Answer HQ, apologizing for the glitch. The message is below.
    Hi Puppier,
    I made a post in reply on both imgur and your reddit post, but I just wanted you to know that we've lifted your ban on AHQ. As you know, the system is sending out a lot of emails and it looks like you opted out of receiving mails from us, which for some reason is banning users. There's a few posts on it, for example here http://answers.ea.com/t5/Technical-Problems/Problem-with-Answer-HQ-banned-because-I-tried-to-stop-getting/m-p/419214/highlight/true#M1430[5] . It's not the biggest thread, but it's the first I could get to.
    The team is working to fix the bug, but in the interim I actually have one member sitting scanning our logs for anyone that opts out, so we can unban them as quickly as possible.
    Apologies again - as you mentioned. There's a lot of similar feedback to yours that hasn't been removed from the forums and the authors banned.
    Feel free to give me a shout with any other feedback you have. I'll personally make sure it gets to the right people to make up for the annoyance.
    Cheers,
    Chris.
    I finally did get SimCity to play and IMO it looks as if it will be a fun game. Although they still need to consider their always online policy, I believe that this game is looking out to be good. Thanks for all the support though and bringing this to the attention of EA!
    TL; DR EA fixes false ban, EA sucks less.

    http://www.reddit.com/r/gaming/comments/17e1ap/result_of_my_previous_ea_ahq_ban_post/

  12. Re:It's the same for Blizzard. by AK+Marc · · Score: 4, Informative

    Steam will play in offline mode. Diablo III will not. Nor will Simshitty.