Feedback On Simcity Gets User Banned From EA Forums
An anonymous reader writes "EA's latest SimCity game requires users to log on online even for single player. After being unable to log on for three hours, one of its users chimed in with his very polite $0.02 opinion, only to get himself banned by EA admins. Another great victory for DRM."
Update: 01/29 18:00 GMT by S : The player's ban has been lifted, and it seems to have happened for an unrelated issue anyway.
Was it EA that had their forum and DRM systems linked in such a way that getting banned could also lock you out of content you had purchased, or was that another company? I vaguely recall it being a thing a while back.
It isn't EA's latest game - it's a beta test with rules and restrictions typical of beta tests.
The game doesn't come out until March. Being 'unable to log on' for three hours might be a worthy complaint after that.
And I have no reason to think the gameplay of this latest iteration is bad. But I'm never going to buy it. Ever. I don't care if that doesn't influence EA to stop being terrible, but all I can ever do is not buy their stuff.
If you must play this game(and you don't) please pirate it. Please.
As part of the closed beta, just want to report I've had no issues at all, logging in to play the game. Granted, I didn't attempt on launch day, but it's been pretty decent. I was more upset with the limited playtime (limited to 1 hr) and inability to save anything. Also, a lot of the full game functionality is disable. Anyway, don't think it's right what EA is doing in terms of banning users posting negative reviews, but I suppose it's their site and they have every right to do as they please. Unfortunately for folks, this means fans of the game have to suck it up and deal with the EA BS, but at least they've finally released a new version of the game after years. Cheers.
STOP buying EA games.
I'm in the Beta. I think it's OK but they screwed the pooch for it. Really? only an hour of one map? isn't the point to test EVERYTHING in the game? Plus yeah, the always on DRM sucks ass. (I can't play because my internet is gone)
Where is the link to the actual article? All this posting is, is a link to EA's website and a bunch of photo-hosting site pictures. Has the user actually engaged EA's customer support over email to appeal the ban? Would like if there was an actual story, because as it currently stands, this seems to be just one person posting anecdotal information that is focused on a single person, not a widespread group.
was in buying a game from EA.
If gamers would stop buying from EA, this problem would resolve itself.
Beta user complains because Beta doesn't work and criticizes the company. Company bans user from logging into the Beta game. User posts the fact they were banned and will most likely never buy the app. News how?
I was an avid Diablo and Diablo II player. Same with Starcraft. These games gave me endless hours of enjoyment in some cases decades after release. I have not and will not purchase either Starcraft II or Diablo III. I am a 'lost sale' because of the WAR on gamers by the studios. Any game I purchase, in a store or otherwise, that I can't play at my leisure now or at any time in the future because the creator or owner of the license shuts down a server, or stops supporting the game will not be in my inventory.
If I sound stupid, it's not me talking....
This setup is the stupidest thing to come down the pike in a long time. I can understand having the DRM to be able to play online. What I don't understand is why there is not an offline mode that does not allow you to take advantage of all the online only features and who's gameplay doesn't affect the online version. And the article shows just how far they have gone into looney land - no constructive feedback allowed. This will be literally the first Sim City I will not own. I have bought literally every version of it over the years including the original Sim City.
I had not heard that Simcity was going to be always-online DRM'd. That's a little sad; I was looking forward to it. I hope that they change that policy.
I'm guessing his getting banned is more to do with openly discussing his experience in the closed beta than criticizing the DRM.
Feedback is feedback.. the feedback I read, did not warrant getting banned. Worse, it was constructive in many ways. Finally, this is a paying customer. If this is how EA will now do business, consider me warned, I'm not buying their wares. I think it should be illegal to stop a paying customer from being able to provide feedback, especially since this customer is trying to have access to a product which he paid to used in the first place.
I am ever so close to abandoning video games as a hobby because of shit like this.
I've got a nice collection of board games and they are so much fun to play with a group of friends over some drinks and pizza. When I contrast that experience with the racist, homophobic insults I may encounter on XBOX live and other crap like this DRM, its getting harder and harder to justify that $60 video game.
As a programmer by day for a long time now, there is NO functional need for always online DRM for most game types. It benefits me, the consumer,(cough) I mean CITIZEN, in no way whatsoever. They know it, I know it, and yet they want me to buy the shit they are shoveling at me.
With these types of citizen abuse occurring in the gaming industry I hope it tanks. Not that I want to see people lose their jobs, but I want the business model to change.
The future, in my humble opinion, lies with the indie market. Look at games like FTL and Hotline Miami. Available to purchase without DRM, probably pirated to hell and back, and yet those small 1-2 man teams are each now probably millionaires. And they deserve it. Does EA deserve even a single penny for their anti-citizen activities? One of the tenets of capitalism is ownership of private property. With each new AAA game released, I own less and less of it. Fuck you EA, you are anti-capitalist and you are part of the reason why citizen rights are eroding.
The EA developers working on this did a Q&A last month. Needless to say, the responses mentioned DRM quite a bit... this person summed a lot of them up nicely. Those are responses only from the Q&A, and he only stopped because Reddit doesn't allow longer comments.
Bogtha Bogtha Bogtha
The solution is simple. Do not buy these games.
Spend your entertainment dollars on something else. That is the only way they will get the message.
It was a beta, so we should be somewhat forgiving of flaws.
Then again, where I live, 60 euro buys you the 'limited edition', which doesn't even include all the content available at launch. I'm not sure if there will be a demo, and reviews are on and off, so what exactly am I supposed to use for judging if it's worth 60 euro? As much as they see it as a Beta themselves, for lots of people this was effectively a commercial demo. I'm sure they can fix the network problems, but in terms of gameplay I doubt they'll do more than minor tweaks.
I tried the beta, it was more fun than simcity 4... but nothing that great. The tutorial is very polished, as you've come to expect in games these days. The graphics are generally viewed as good, but I don't really like this sims style cartoony stuff. I wish they could give us an interface that feels more about realism, planning and technology and less like a kids toy. I guess they decided their market is in different people, fine. They claim to have groundbreaking simulations, but in so far they have that it didn't seem to add much in terms of interesting gameplay. Animations seemed unrefined. I doubt they'll change those things so much.
Perhaps multiplayer will be fun, didn't manage to try that.
Also, as in the article, I couldn't manage to login until late in the Beta, but then again, it is a Beta so I'm sure they'll be able to fix the network problems eventually.
To record traffic, then replay communication with EA, write a responder and redirect traffic to EA to responder and you're done. No more DRM... (profit?)
KERNEL PANIC -SIGFAULT AT ADDRESS #51A54D07
Apparently they have 'accidentally' banned a few people, according to the forum (as of now)... they have this posted :
"Heya everyone,
We had a minor tech issue which caused a handful of people to be banned who shouldn't have been. This issue is being researched by our tech team to prevent it from occurring again, and our AHQ Staff members are aware and have restored lost access to affected users.
We apologize for the inconvenience.
Your Answer HQ Team
"
I wonder if he was one of those.
Don't buy an EA game. Now, I would suggest buying it and then playing the cracked version instead, however that doesn't send the message to EA that they need to hear. So my best advice is just to stay away from EA.
"Here Lies Philip J. Fry, named for his uncle, to carry on his spirit"
I just heard an NPR story incredibly similar to this just this morning except it was the Chinese Communist Party suppressing all dissenting opinions and anything negative about them. Get ready for an epic level pushback/Streisand effect from this. It's already on Slashdot so really you don't have to "get ready" you get to "get popcorn" lol.
As he updated today, again on Reddit:
ref
Always On DRM is still a reason not to buy the game, as is buggy account management. However, the day-long Slashdot lag is providing only half the story.
About mid-day yesterday, I was banned from EA's Answer HQ[2] for, what I thought, was constructive criticism.
It turns out however, that EA is having really bad technical issues and managed to accidentally ban several users[3] . The cause, they credit, is something to do with the email opt-out. (Which explains why I did not receive information regarding the ban)
EA's representative did, however, issue an apology to me and I felt it only fair I set things right. (And give him credit for being an awesome guy in a place where he would normally be considered a dick)
I received a message earlier today (here on reddit) from Chris Deum[4] , the guy who heads up EA's Answer HQ, apologizing for the glitch. The message is below.
Hi Puppier,
I made a post in reply on both imgur and your reddit post, but I just wanted you to know that we've lifted your ban on AHQ. As you know, the system is sending out a lot of emails and it looks like you opted out of receiving mails from us, which for some reason is banning users. There's a few posts on it, for example here http://answers.ea.com/t5/Technical-Problems/Problem-with-Answer-HQ-banned-because-I-tried-to-stop-getting/m-p/419214/highlight/true#M1430[5] . It's not the biggest thread, but it's the first I could get to.
The team is working to fix the bug, but in the interim I actually have one member sitting scanning our logs for anyone that opts out, so we can unban them as quickly as possible.
Apologies again - as you mentioned. There's a lot of similar feedback to yours that hasn't been removed from the forums and the authors banned.
Feel free to give me a shout with any other feedback you have. I'll personally make sure it gets to the right people to make up for the annoyance.
Cheers,
Chris.
I finally did get SimCity to play and IMO it looks as if it will be a fun game. Although they still need to consider their always online policy, I believe that this game is looking out to be good. Thanks for all the support though and bringing this to the attention of EA!
TL; DR EA fixes false ban, EA sucks less.
http://www.reddit.com/r/gaming/comments/17e1ap/result_of_my_previous_ea_ahq_ban_post/
If you want to play offline, pirate the game.
Or pirate the game after purchasing it, freeing yourself from ridiculous DRM while maintaining moral superiority.
My kingdom for a donkey!
Hope they paid with a credit card. At least there's a chargeback possibility.
Sometimes I buy them even if I don't want to play them (seriously). I think I bought a Humble Bundle last year that I still haven't even looked at yet. Hell, I'm not even a gamer. But I'll spend money on non-DRM software just to encourage more of it.
You bought a program that you presumably knew included this DRM. You gave the company the permission to deny you access to what you paid good money for. They did that. It was certain that they would eventually, they just did it sooner than you may have expected. Have you learned anything in general about buying games encumbered with DRM (including Steam) or is your learning limited to EA and Sim City (which they already have your money for anyway)?
Thanks, by the way, for screwing things up for those of us considered the "lunatic fringe" who refuse to buy DRM encumbered games no matter how sweet the eye candy is. You have confirmed for EA that there will always be some people who buy the encumbered programs no matter how distasteful the DRM is.
I'm an American. I love this country and the freedoms that we used to have.
Just how difficult is it to create your own server for these games? Are they in the habit of encrypting or using proprietary compression schemes?
Being a software engineer I'm used to writing communications and products from a requirements document and datasheets, wondering how difficult it would be to reverse-engineer the communications protocol and blindly write what's happening on the server...
DEMETRIUS: Villain, what hast thou done?
AARON: Villain, I have done thy mother.
Shakespeare invents 'your mom'
Steam will play in offline mode. Diablo III will not. Nor will Simshitty.
Learn to love Alaska
I too am a long time SimCity fan who will not buy this game because of the DRM.
Perhaps I should send a letter letting EA know that I voted with my wallet. See, that's a problem with "voting with your wallet" in that there's really no way to tell what someone voted with their wallet for/against. If the game sells badly because people voted with their wallets against always-on DRM, it's more likely that the higher-ups at EA conclude "There isn't a big enough market for city simulation games. Let's just not greenlight any such future games, and focus on Medal of Madden XXVI!"
You could send an email, but realistically, those things will never really be read. An actual paper letter though; that's something someone *will* look at.
The Internet King? I wonder if he could provide faster nudity.
Awwwwww dangit. I, too, usually tossed twenty bucks at the Humble Bundles even if I didn't want to play the games. But if they're including games with DRM, that's right out of the question.
Occasionally living proof of the Ballmer peak.
What's especially funny is that you can get banned on the Battlefield 3 forums for mild swearing, but the game itself has choice lines shouted out like "fuck, I'm getting my shit pushed in here!".
The war on piracy is like the war on drugs. The arguments don't have to make sense, or even be of financial benefit to the aggressor (think of how many billions have been wasted busting and then jailing people for pot). It's all about setting this arbitrary goal, be it the eradication of piracy or the eradication of drugs, and throwing insane resources at it in the hope of achieving that goal.
Even if piracy greatly increased sales (and there's some suggestion with music at least that it does), all but a few smaller publishers will still fight the war.
We know it's futile, and they probably do too. They might even have evidence that it isn't harming their profit centres.
I imagine the only thing keeping the piracy wars fuelled is if they concede then the illusion that digital goods can still work within a economic model of scarcity (like physical media) is completely and utterly broken. Suddenly software, art, music, video, film and games are worth nothing but what someone is willing to pay for it. Of course, that doesn't sit well with their established $15 for a CD, $60 for a game etc. business model.
And so we keep on fighting.
You might want to learn what the words beta means in this context.
Guns don't kill people; Physics kills people! - John Lithgow as Dick Solomon on Third Rock From The Sun
This is one of the many reasons why I've long since stopped buying anything from EA. Obviously most people aren't doing the same hence why EA continues to tread with impunity.
I can almost see the report:
Status: WONTFIX
Problem: Users won't shut up when I ban them from EA's forums
Steps to reproduce: Wait for user with unwanted complaint, ban him.
Expected behaviour: User shuts up and goes away.
Observed behaviour: User starts complaining on other Internet forums, creating bad publicity for EA.
Comments: There's no way to fix it for now, wait for BrainChip biometric integrated DRM scheme for ability to ban users in real life.
I have no idea why anyone would buy any game, from any publisher, that required an internet connection for online play. Mind-boggling.
Seems only natural that all games will require an internet connection for online play. I assume you mean offline play? Funny that it got modded informative and not funny.
My God can beat up your God. Just kidding...don't take offense. I know there's no God.
Sean Connery, is that you?
I don't buy games anymore if I have to log in to play. That's bullshit, and no GAME is important enough for that.
I stopped buying most games since they're no fun and too problematic.
EA Games screws up games by adding DRM and multi-player only. They only hurt the consumer and unscrupulous geniuses figure out ways around them.
I miss the good old days when you could just install, click, and play. You could reimage your PC without having to worry about weird licensing and DRM.
---
Prime example, look how they screwed up Command and Conquer 4. I uninstalled it and still play 3.
The degree of "play" will depend on the exact title you are using on Steam. For example, some Ubisoft games you'd be out of luck with for offline.
It would be nice if Steam started to play hard with those companies and mandate Steam's DRM only if the game was to be offered on Steam.
Fear is the mind killer.
30 year old living in mothers basement gets banned from gaming forum. Blames unrelated, yet controversial issue as the cause to gain more attention. Back to you Tom Tucker.
Steam might play in offline mode. More often than not this is not the case. Believe me, I used to have a very bad internet connection and the times I was not able to play anything from my Steam account when the connection was down and Schteam was telling me to log in far outweighted the times when it happily remembered that I had played just one day before.
Steam is not nearly as evil as EA, but it still has an intrusive and often obnoxious DRM (Along with an atrocious EULA).
"DRM is like the Ford Pinto: it's a smooth ride, right up the point at which it explodes and ruins your day."-C.Doctorow
EA is a publisher, not a developer. As a publisher they don't give two shits about how long lived a player base is or the health of their developers. They don't care about big the modding community is for their games they don't care about making third party tools to allow the community around a game to extend it and make it better. In fact, what they want is for you to pay 60 bucks, consume the game's content and in two weeks be ready to buy another one of their titles because they want the fastest ROI possible to funnel that money into a another developer and churn out another half finished piece of crap. Not only do they not care about the popularity of a single title in a franchise or the value they are giving players in terms of replayability and quantity and quality of content, they don't care about the developers. The usual deal is EA buys up a popular developer who just released a great title that was very popular and profitable. Then they push them to release a sequel as quickly as possible. When the game is released, initial sales are high, then as people realize who awful the game is, sales drop off, excitement for the next title drops off and the developer collapses as their recent portfolio is terrible and all their goodwill is depleted. EA then buys up a new developer, rinse and repeat. When you buy EA games, you make gaming a little bit worse. Support independent developers not tied to a publisher
There is no memory shortage. yes I have heard of XFCE. Go away.
More often than not this is not the case.
I have a few Fallouts and some others, and I've never had anything not play just fine when it was in offlline mode. Seems like you were trying to play in online mode when offline. And yes, I've had trouble switching to offline mode from online mode when actually offline, but that wasn't the issue in question. You can go online to get a game, then go offline and never go online again.
If you did that, what games did you find that didn't work when you went into offline mode while properly online?
Learn to love Alaska
I never like it when people suggest pirating software as a form of protest, if you think the DRM is too intrusive, don't buy the game at all.
Isn't applying no-CD cracks a form or protest? If you irreparably scratch or damage your game disc and still have it installed, you either go out and buy a new copy to play or uninstall it, right?
They did the same thing with Command & Conquer 4, and what a resounding success that was. Bought it for less than a tenner not long after release, and due to the mandatory connection among other annoyances, I have still played it for less than one hour. This company is just superb at destroying excellent games. Of course, it will only become worse when they completely drop support for these games like the many others; I guess you won't be able to play them at all?
Sometimes I buy them even if I don't want to play them (seriously). I think I bought a Humble Bundle last year that I still haven't even looked at yet. Hell, I'm not even a gamer. But I'll spend money on non-DRM software just to encourage more of it.
New Humble Bundle Is Windows Only, DRM Games
I think that was an important "test". They caught a lot of flack over it. I personally didn't buy #6, but I did buy all the others except #6. A quick search hasn't resulted in a link to #6 so I can't check the sales breakdown at the source. The current Humble Indie Bundle 7 is cross platform and DRM free. I'd be interested if anyone would post the numbers from HIB #6, for science!
Here are the sales as listed for the "recent" bundles I purchased:
#4
Total payments: $2,373,878.85
Purchases #: 435,251
Average purchase: $5.45
Average Windows: $4.87
Average Mac: $7.61
Average Linux: $10.41
#V -- Which, surprisingly, did not include VVVVVV...
Total payments: $5,108,725.09
Purchases #: 599,004
Average purchase: $8.53
Average Windows: $7.98
Average Mac: $9.99
Average Linux: $12.48
#6
Reported as $2,048,330.42 @ joystiq
#7
Total payments: $2,651,762.57
Purchases #: 395,953
Average purchase: $6.70
Average Windows: $6.23
Average Mac: $7.95
Average Linux: $10.47
It's hard comparing sales because the games vary in quality and appeal from bundle to bundle -- #V (5) Had a strong showing with Pyschonauts, Braid, and Bastion, and others.
I think "DRM free" is the strongest selling point for me, but cross platform is a strong second -- even though actual Linux "support" seems flakey w/ most HiB games I still buy under Linux because A) I want them to know I'm (trying) to use Linux to play their games, and B) I won't enter my financial details into software I haven't audited and compiled myself (yes, I'm two of the "many eyes"). I have decent boxen for each OS, but prefer Linux. I even have multiple copies of the games on various platforms, yet I still buy the bundles if they don't have DRM. As a developer I've noted that the trivial amount of additional time it takes to support Linux natively when I start a project/game with a cross platform dev environment is well worth the additional revenue Linux users are willing to pay...
I play pc games. I've always played pc games. Can't stand console(except PS...) This has caused me increasing frustration and annoyance in what it takes to play games on my pc. There is more and more logins, accounts, pw's, things to download and run and manage and forums and accounts and blah, blah, blah. All I want to do is play fucking Mass Effect.
I paid legally for the game and am punished, yes PUNISHED by all the extraneous bullshit that now goes along with pc games. I paid for the game, but am treated like I'm guilty until proven innocent.
All I want to do is play ME3. Is that too much to ask?
We play the game with the bravery of being out of range
The point that you have to be *online* to be able to go *offline* is already absurd enough, don't you think? Especially when talking about single player games (or single player mode in otherwise multiplayer capable games). Generally you play those games "offline" when you can not go online to start with (because your connection died for example) ... thus making the whole shitty procedure just a complete nuisance.
"DRM is like the Ford Pinto: it's a smooth ride, right up the point at which it explodes and ruins your day."-C.Doctorow
you mean the correct way to go offline while being online .. yeah .. my psychic abnilities are pretty bad, I must admit, and I generally didn't know in advance back then WHEN my connection would fail.
The mind boggles. ..
"DRM is like the Ford Pinto: it's a smooth ride, right up the point at which it explodes and ruins your day."-C.Doctorow
wow ... does Steam's Anus taste like candy? just asking, cause you seem to spend a lot of time licking it.
"DRM is like the Ford Pinto: it's a smooth ride, right up the point at which it explodes and ruins your day."-C.Doctorow
If you find it a shitty procedure, there is a simple fix. Always be in offline mode. No problems. You had to download Steam in the first place, so going online to go offline can't be that hard.
Learn to love Alaska
After it had been out for a couple months I bought Half-Life 2 on disc (at a local store) as an impulse purchase--even though I had already heard about being able to buy it online/through Steam.
:|
People who bought the game through Steam didn't seem to have the issue. And I understand why they want to force the game to connect now and then, but needing it every time was an amazing annoyance.
I don't own any EA games however.... so I guess EA didn't lose any sales on my account.
You think I'm going to buy your game, I was actually considering it until I read this. DRM is total crap. I have always been a simcity fan, I was excited about the prospect of playing your game, I don't have time to play games anyway, but every once in a while I buy one and play it for a few hours, just to remember what it is like. I don't feel that I need to connect to the internet and let you know every time I play your game, but then again you have plenty of money and 60$ isn't worth it to you to please one customer. When you put DRM on a game, I never know when I am going to be able to play it, and it won't work 5-10 years down the road when you decide to switch of your server.
I really can't think of anything else to say other than Fuck you, EA! That is all.
Steam might play in offline mode. More often than not this is not the case
I've never had a problem, but then I have been using Steam heavily only for the last few months.
What I can say is that Steam isn't DRM anymore. Yes, that's one function that they serve, but Google isn't search anymore either. Successful businesses build on what they start with and go far beyond it. Steam is doing just that (well, Valve).
Just being able to install games on every platform that they support, not just the one that I bought is a huge win, but add to that the universal access to saved games (in games that support it, of course) and the upcoming Linux-based console... they're no more a DRM company than any other gaming platform. They're a gaming service provider.
You assume that staying online is as easy for everyone as it is for you. I have always online internet now, but at my previous apartment I had internet from about 1am till about 3pm. Between 3pm and 6 pm, I had a slower, but mostly ok connection, but most nights from 6pm till midnight it was pointless. and by pointless I mean login authentication for my fricken e-mail could take as long as 5 minutes. And frequently timed out and had to be retried. I wasn't using steam at the time, but if you couldn't connect to the internet at all from 6pm till midnight, that would have made it impossible to play a game that required you to log in first. So yes,,, Going offline, not hard at all. Going online first so that you can then go offline? A whole different story.
Free Pie! The Pie is Also Evil!
Huh?
Read mine again. I said "Always be in offline mode" You responded that being online may be hard. Sure, and flying like a bird is hard too, but that's unrelated to my comment.
Learn to love Alaska
If I am always in offline mode, and it's a game that requires an internet connect to launch, that's kind of hard then, isn't it?
Free Pie! The Pie is Also Evil!
I've asked and gotten no response. What game requires Steam be in online mode to launch? The only answers I got were things like Ubisoft games that needed to contact Ubisoft and Steam settings were not the limiting factor. So, as far as I can tell, there exists no game that requires Steam be in online mode, even if some require a connection for a 3rd party DRM, which isn't a Steam issue.
Learn to love Alaska