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Man Fired For His Online Customer Service Game

First time accepted submitter DiscountBorg(TM) writes "An employee of the Canada Revenue Agency lost his job after releasing a humorous game in which the player answers customer service calls for the Agency, usually leading to his termination. In an email National Revenue Minister Gail Shea said: 'The Minister considers this type of conduct offensive and completely unacceptable. The Minister has asked the Commissioner (of Revenue, Andrew Treusch) to investigate and take any and all necessary corrective action. The Minister has asked the CRA to investigate urgently to ensure no confidential taxpayer information was compromised.'"

5 of 210 comments (clear)

  1. Did he do it at work or at home? by Viol8 · · Score: 4, Insightful

    If he did it at home then firing him is a flagrant abuse of the departments power. If he did it at work then its a flagrant abuse of his position and he deserved to be fired. Anyone know which?

  2. Re:American sweatshop by acidfast7 · · Score: 4, Insightful

    Not me! I left the US behind almost 6 years ago. In the meantime, I've had a full year of paid holiday (6 years x 35 days/year holiday + 10 days/year of federal days off.)

    My gross salary is even higher, but the net salary lower with the 50% deductions.

    No desire to go back. The lack of unlocked phones and reasonable prepaid plans it just one recent example of you guys taking it in pooper.

  3. Re:American sweatshop by prefec2 · · Score: 4, Insightful

    I would recommend two things in this situation:
    a) Found a union, based on continental European approaches. The UK and US approaches are not that good.
    b) If a) does not work, because your colleagues and fellow US citizen like to be mistreated, leave the country. In Europe we have standard health care above the MediCare stuff you have. You get 4 weeks holiday a year, protection from too many over hours, payed sick leave (in Germany) etc. according to apologists of neo-liberalism that will cause high unemployment rates. However, we do not have such thing in Germany.

    On a side note: You really should get organized in the US. The information we get from the US looks more and more like stories normally associated with developing countries not a first world country.

  4. Re:Butthurt by AtomicTomatoOfDoom · · Score: 5, Insightful

    In all honesty, though, their workplace policies aren't all that bad. I've worked as an IT analyst for the CRA for a few years. I regularly had to interact with employees that manned the phones and made friends out of a few of them, all of whom eventually quit. Essentially, the workplace environment isn't all that bad (I'd even go as far as to say that it's relatively nice). However, those who quit explained to me that they felt like they were slowly dying from the inside. See, their job is to call people owing the government money and essentially threatening them of legal action until they would pay up. Calling that one guy who owns a yacht and hasn't paid his taxes in 4 years feels okay, satisfying even. It's when they have to call a grandmother living alone in a small apartment, who breaks down in tears when they tell her the amount she owes that their job gets rather excruciating.

  5. Re:American sweatshop by suutar · · Score: 4, Insightful

    I think I disagree. We don't especially like to do hard work, but we do like to accomplish significant tasks, which generally involve hard work. (If it wasn't hard it wouldn't be significant :) Hard work for its own sake sucks.