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Ask Slashdot: How Long Do We Give an Online Service To Fix Issues?

Posted by Soulskill on from the as-long-as-it-takes-to-write-an-angry-email dept.

ncc189 writes "The Funimation Roku channel has been basically unusable during primetime for about a month now. With very little feedback from the company and no improvements to the service at all, I canceled my account. My question to Slashdot users is: how long do you give a service to fix issues before you cancel the service, and how much leeway do you give the service's representatives in communicating issue with us? It seems to me that a few days is more than enough in the internet age; 3+ weeks is beyond reason. How long do you think is fair for services like this?"

4 of 113 comments (clear)

  1. it took me 3 years to get earthlink to fix my dsl by josepha48 · · Score: 3, Informative

    yes 3 years before they sent an AT&T person to my house to look at the wires. He then fixed it in minutes. It now works fine. Yes I still have DSL only because my Comcast cable TV goes out monthly. At least if I loose cable I can still watch netflix, hulu and online stuff.

    --

    Only 'flamers' flame!

  2. Re:What exactly is this channel? by Anonymous Coward · · Score: 3, Informative

    Want Anime? Go check out crunchyroll.

  3. Things have been quirky for more than a month by Kagato · · Score: 4, Informative

    Funimation has had ongoing problems with their website for over a year. They continually have problems with site performance, video player performance and have pretty routine crashes. They have been calling their website Beta since 2011.

  4. Re:SiriusXM by caballew · · Score: 5, Informative

    Case in point is Sirius Satellite Radio. last year just before I paid for the next year they dropped a station that happened to be what I mostly listened to. When I called them up, they offered a reduced rate. This year when it was time to renew, I called them up and they again offered me a discounted rate. I'm still with them because I am paying what I consider is fair for the service. If they do not offer me a discount next year I will drop it.

    I found that if you disable auto-renew, then when it's renewal time they don't cut you off for a few weeks while they try desperately to contact you. After a week or so, finally answer the phone and tell them their service is too expensive. Every year, they "check" with a retention supervisor and then offer me a reduced rate of ~$6/mo if I prepay for a year. That's less than 1/2 of their regular rate.