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Ask Slashdot: How Long Do We Give an Online Service To Fix Issues?
ncc189 writes "The Funimation Roku channel has been basically unusable during primetime for about a month now. With very little feedback from the company and no improvements to the service at all, I canceled my account. My question to Slashdot users is: how long do you give a service to fix issues before you cancel the service, and how much leeway do you give the service's representatives in communicating issue with us? It seems to me that a few days is more than enough in the internet age; 3+ weeks is beyond reason. How long do you think is fair for services like this?"
I cancelled my Netflix account immediately after they raised my rates sans authorization and their CEO said in the newspaper "Let them drink large lattes."
I give corporations zero leeway. I pay for a service. If it changes sans authorization/notification, they can fuck off. If they lose the ability to provide the service, they can fuck off.
My willingness to give them a chance would depend on a number of things:
If I pay for it, they better be telling me something reasonably accurate
There should be clauses in your SLA defining what they have to tell you and when, as well as financial penalties for failing to deliver uptime and/or information. If you don't have an SLA then what are you doing paying for it?
At first glance, I thought this was about Bank of America's day-long outage yesterday. On the first of the month, phone, ATM and online access was gone until late in the evening Eastern time.
-- Slashdot: When Public Access TV Says "No"
If I pay for it, they better be telling me something reasonably accurate
There should be clauses in your SLA defining what they have to tell you and when, as well as financial penalties for failing to deliver uptime and/or information. If you don't have an SLA then what are you doing paying for it?
It is called "Customer Service". I don't really care if there is an SLA, if the service isn't good, I will contact them, and if I'm satisfied I will continue, if not I will cancel
Case in point is Sirius Satellite Radio. last year just before I paid for the next year they dropped a station that happened to be what I mostly listened to. When I called them up, they offered a reduced rate. This year when it was time to renew, I called them up and they again offered me a discounted rate. I'm still with them because I am paying what I consider is fair for the service. If they do not offer me a discount next year I will drop it. How long you will wait, or accept unacceptable service is up to the individual. I know some that will cancel at the drop of a hat. I tend to be a little more patient, but once I cancel, I don't bother going back, ever
If more people voted with their feet, these companies might get the message.
I lived with broken DSL for 3 months before I sent a letter to the FCC complaining. I copied the line owner and the service provider, and the problem was fixed within 48 hours of me sending the letter, probably before the FCC even received my complaint. And yes, the FCC did follow up on my complaint.
Learn to love Alaska
Is the "online service" Oracle?
No. It's just a collection of badly translated and hacked up anime that makes the fans cry everytime the logo "Funimation" splashes across the screen. There's websites dedicated to warning fans of what their next production will be, so they can snap up the fansubs before they vanish from the ethers.
Hearing Funimation is picking up your favorite anime is to an anime geek hearing that JJ Abrams is going to direct the next Star Wars. It's a KHAAAAAAAAAN! moment. Oh, and apologies to Star Trek fans... he got to you too. :(
#fuckbeta #iamslashdot #dicemustdie