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Twitter, American Express Letting People Purchase Goods Via Hashtag

Nerval's Lobster writes "What could possibly go wrong with this? American Express has announced a partnership with Twitter, giving customers the ability to sync "eligible cards" with the social network. Tweeting special product hashtags (i.e., #uselessjunk) will purchase a product via that synced card. American Express will then send a purchase-confirmation Tweet, and the usual shipping-and-handling of the product will commence. For Twitter, the partnership also holds significant advantages. If this initial foray succeeds, it could potentially evolve into a workable e-commerce model, and thus a separate stream of revenue for the social network aside from advertising. Also, research has shown that people tend to spend more money when using credit cards as opposed to cash. It's also quite possible that a streamlined online purchase mechanism—think any number of e-commerce Websites' "Buy Now" buttons—could compel potential customers to buy more often and in larger amounts."

31 of 106 comments (clear)

  1. Purchasing #uselessjunk by damn_registrars · · Score: 5, Funny

    Are you telling me that Packard-Bell is back in business?

    --
    Damn_registrars has no butt-hole. Damn_registrars has no use for a butt-hole.
    1. Re:Purchasing #uselessjunk by mysidia · · Score: 2

      Are you telling me that Packard-Bell is back in business?

      I think there should be a large number of things waiting at your doorstep in a few days, if you tweet #uselessjunk one.

      You don't get just a Packard Bell... you also get yourself an Apple Newton, an Apple Lisa, a Sony Betamax, a Zune, a copy of Microsoft Windows ME, a copy of Microsoft Bob, a copy of Windows Vista, a copy of Windows 8, a Microsoft Surface, a Laserdisc Player, an Apple Lisa, an IBM PC JR, a pile of 8-track tapes, a Minidisc player, a Web TV; a Blackberry playbook, a Virtualboy, .....

  2. Seeing how secure Twitter is... by Anonymous Coward · · Score: 3, Insightful

    Seeing how secure Twitter is, what could possibly go wrong?

    1. Re:Seeing how secure Twitter is... by Hsien-Ko · · Score: 2

      Can you imagine those vizagra bots, with hashtags to purchase said vizagra, and a high priority of hijacking malware to get you to retweet hashtags that purchase vizagra?

      As Bubsy the Cat put it, what could possibly go wrong?

    2. Re:Seeing how secure Twitter is... by Anonymous Coward · · Score: 5, Funny

      did u c the new BMW commercial? Wow! #BMW

      about 10 seconds later ... Your new BMW will be delivered on Thursday. Congrats and Enjoy! #MSRP

    3. Re:Seeing how secure Twitter is... by icebike · · Score: 3

      Seeing how secure Twitter is, what could possibly go wrong?

      Exactly so.
      Twitter and security don't even fit in the same sentence. Everything you do or say on twitter is available world wide to anyone that cares to listen. This is the worst possible platform on which to do anything that might cost you money. When you tell the world that you just ordered that toy, at least some of those people will watch your door step for you.

      --
      Sig Battery depleted. Reverting to safe mode.
    4. Re:Seeing how secure Twitter is... by tibit · · Score: 2

      Here, you have to explicitly tweet (or retweet) a particular hashtag, and you have to have your card preauthorized. I still think it's a bit risky of a proposition, but at least it's trivial not to opt-in. What will happen is that the "particular hashtag", or rather "costly hashtag" space will become polluted, and the negative outcomes of this feature will get so much public outcry that it'll get dropped quickly -- or so one hopes.

      Alas, I had to double check the calendar, I thought it was April 1st already...

      --
      A successful API design takes a mixture of software design and pedagogy.
    5. Re:Seeing how secure Twitter is... by DarwinSurvivor · · Score: 2

      Twitter had a huge account-compromising break in, what, a MONTH ago? And now they want us to trust them with our credit history?!?

  3. Eh by Intrepid+imaginaut · · Score: 3, Insightful

    I'm not sure I understand. How does one browse products via twitter, or if one isn't in twitter, why would one use it rather than the purchase channel of the site they are on?

    1. Re:Eh by hawguy · · Score: 2

      I'm not sure I understand. How does one browse products via twitter, or if one isn't in twitter, why would one use it rather than the purchase channel of the site they are on?

      I thought it was meant more for advertisements - you see an advertisement on the bus shelter for a fancy new umbrella and at the bottom it says "Tweet #BuyThisFancyNewUmbrella" to buy one today!"

      I don't think it's something I'd ever use (I turned off one-click purchases on my Amazon account since I don't need the purchase process to be that streamlined), but I can see why advertisers would find it attractive.

    2. Re:Eh by SilentStaid · · Score: 4, Funny

      They're working on it tho.

      #fookenstoopididea, etc.

      I can't wait to see what you just bought.

    3. Re:Eh by Anonymous Coward · · Score: 2, Informative

      I agree. This is far from one click. First you tweet hashtag, for example #BuyGiftCard. Then you wait god knows how long to receive confirmation in twitter.com/mentions, then you are supposed to tweet confirmation, for example #ConfirmGiftCard.
      Tried the system yesterday to get free cash with my amex cards and fake twitter accounts I use exclusively for these AMEX promotions. They had $25 AMEX giftcards for $15 this time.
      Time for confirmation ranged from seconds to hours for 5 transactions I did. This really sucks donkey balls because you are supposed to tweet your confirmation within 15 minutes of buy hashtag confirmation by AMEX.

    4. Re:Eh by k3vlar · · Score: 3, Funny

      300 shares of each Blackberry/Apple/Microsoft/Oracle

      --
      Unlike porn, which yada yada rimshot hey-ooh!
    5. Re:Eh by Charliemopps · · Score: 3, Insightful

      Advertisers are morons. I work with them all day and they just don't have a clue how the real world works. What will happen is they'll have an awesome first month... then, slowly, the company will come to realize the majority of those purchases were either mistakes, scams or outright theft. By the time they realize their mistake the people that came up with the idea will have already collected their commissions/bonus and will have moved on to their next hair-brained idea or even a new company.

  4. Didn't work. by jtownatpunk.net · · Score: 5, Funny

    I tried #blowjobs and nothing happened.

    1. Re:Didn't work. by fahrbot-bot · · Score: 2

      I tried #blowjobs and nothing happened.

      Perhaps there's a problem with the Shipping and Handling - well the Shipping anyway.

      --
      It must have been something you assimilated. . . .
  5. Irresponsible economics at its finest by Samantha+Wright · · Score: 4, Insightful

    could compel potential customers to buy more often and in larger amounts.

    Gee, wasn't spam supposed to do that? Businesses who go after impulse purchases like this are a danger to the foolish and an annoyance to everyone else. A credit card company should not be trying to create economic activity, only to facilitate pre-existing activity or pre-existing needs that are encumbered by technological and social boundaries. This crosses the line into monstrous.

    --
    Bio questions? Ask me to start a Q&A journal. Computer analogies available for most topics!
    1. Re:Irresponsible economics at its finest by tibit · · Score: 3, Insightful

      I agree, but I don't know what fantasyland do you currently live in where credit card companies are not trying to create economic activity. People wouldn't be able to buy the crap they can't afford if it wasn't for pocketable credit, a.k.a. credit cards. In other words: the credit card companies were creating economic activity almost since day one, by allowing the gullible to buy stuff they can't afford. This hashtag purchase option just further lowers the bar that is already too low. IMHO it'll only be used by the most clueless -- those who are easiest to exploit by the system anyway. The whole idea is basically just to further exploit the underprivileged, as those are the ones vastly most likely to buy stuff they can't afford. It's not even shafting the little people, it's shafting the poorest of the little people. It is monstrous, but it's not new.

      --
      A successful API design takes a mixture of software design and pedagogy.
  6. Whoa, dude by Anonymous Coward · · Score: 4, Funny

    I need you to clarify, when you tweeted #dell were you interested in buying Dell's new $50 thumbstick computer, or DELL (NASDAQ) for 24.4 billion USD?

    - Steve

  7. Great! by jimbrooking · · Score: 2

    Just what we need: another quick, mindless way to increase our credit card debt!

  8. Re:I laughed by CanHasDIY · · Score: 2

    WTF... who the hell thinks this kind of crap up?

    Marketing drones.

    --
    An enigma, wrapped in a riddle, shrouded in bacon and cheese
  9. Re:That only works for a very limited selection by corbettw · · Score: 2

    In this case, I imagine a seller creating a short hastag, ala bit.ly, that is used a pointer to the item itself. So the hashtag would be something like #q9iHH8, not the long string you just posted.

    --
    God invented whiskey so the Irish would not rule the world.
  10. Another Problem... by RedHackTea · · Score: 5, Funny

    "Dude, I just bought the new Monkey; it is really cool! #monkey"
    (Monkey has been charged to your account.)
    "Stupid American Express. I didn't want to buy Monkey again! #monkey #1stworldproblems"
    (Monkey has been charged to your account.)
    "Damn you American Express!!!!! I do not want a 4th Monkey!!!!!!! #monkey #ihateae"
    (Monkey has been charged to your account.)

    --
    The G
  11. will be abused in 3...2...1... by corbettw · · Score: 3, Insightful

    Is see this as being ripe for abuse. The first time this goes live, someone is going to link a hashtag of something innocuous (like #wintercoat) to something expensive, and lots of people won't realize the mistake until they read their monthly bill and see a charge for $2000 on it. I can't imagine the system will last more than a day once people start complaining.

    --
    God invented whiskey so the Irish would not rule the world.
  12. After you finishing laughing at me... by Morpeth · · Score: 2

    please answer my question. I have never used Twitter, ever. Don't really feel compelled to, about the only social media I engage in is some FB.

    I thought at it's core Twitter was just basically a 140 character text. So is this purchasing concept, essentially sending a text with product/store information to some kind of purchase processing service?

    --

    'The unexamined life is not worth living' - Socrates
    1. Re:After you finishing laughing at me... by jfengel · · Score: 5, Interesting

      Except that instead of sending the text message to another person's phone, or some corporate address, you're sending it to Twitter, who broadcasts it to the entire world.

      The canonical use case is:
      Advertiser: Hey, world! Buy a gizmo for $20 by tweeting #gizmo.
      You: Why yes! I would like a #gizmo!
      Amex: Did you really mean to buy a gizmo? If so, we're gonna charge your AmEx and send it to your house.
      You: Why yes! I do have poor impulse control!

      Each of these is a 140-char message, all of it showing up on Twitter. Since your twitter feed is (supposedly) locked with a password, it's authenticated to be actually you making the purchase, even though everything is happening in the open and literally broadcast. (Security people may now roll their eyes.)

      It's basically taking another canonical Twitter use case and turning it around. Already you get cases like this:
      You (at Amazon web page): I want the mega pack of Ex-Lax.
      Amazon: Done. Would you like to tell all of your friends?
      You: Why, yes, of course. My friends need to know everything about me.
      Your Twitter Feed: [You] just bought enough laxative to unplug the Hoover Dam.
      Your mom (who follows you on Twitter): @[You], you should eat more fiber!

      This kinda skips the intermediate step of buying the product in one place and then having to separately inform your vast army of followers. You combine both into one handy operation.

  13. Re:Hackers wet dream! by hawguy · · Score: 3, Insightful

    ... and the price of hacked Twitter accounts just went up by 1000. I'm glad I don't use it.

    Unless Amex lets you update your shipping address by Tweet, this doesn't really make a hacked Twitter account any more valuable. It's more annoying for you it someone hacks your account and tweets a thousand #BuyPlaxtexTamponsNow tweets using your account, but a hacker in Nigeria probably isn't going to bother sending products to people they don't know. And since a merchant will need to register with Amex, the hacker won't be able to tweet #BuyMyFakeCrapNow to get you to automatically buy whatever fake crap he's trying to sell. Amex will be able to vet merchants.

  14. Before people freak out without RTFA by OverlordQ · · Score: 4, Informative

    First you need to tweet a certain hashtag.
    AmexSync then sees this tweet and then replies to your tweet with a second hashtag you must tweet to complete the purchase.
    You can either tweet this second tweet to confirm your purchase, or wait 15 minutes and the window closes, and it will require you to go back to step one.

    --
    Your hair look like poop, Bob! - Wanker.
  15. And then someone will Tweet... by fahrbot-bot · · Score: 2

    ... #AmEx or #AmericanExpress and drive the whole thing into a deep recursion.

    --
    It must have been something you assimilated. . . .
  16. I wonder if it works with retweets/quotes? by _xeno_ · · Score: 2

    "Heh, look at this idiot: RT Damn you American Express!!!!! I do not want a 4th Monkey!!!!!!! #monkey #ihateae"
    (Monkey has been charged to your account)

    --
    You are in a maze of twisty little relative jumps, all alike.
  17. Re:Hackers wet dream! by DarwinSurvivor · · Score: 2

    You're assuming that you will only be able to purchase physical, ship-able things. I'm sure you'll also be able to buy virtual gift cards, WoW subscriptions, cell phone plans, game purchases, iTunes, stocks, etc. With the current (you must give the companies your CC number), only the companies you have done business with can take your money. With the twitter thing, ANY business that does transactions over twitter could potentially take your money (or people use your money to get stuff from them).