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It's 2013, and Windows Activation Is Still Frustrating

Deathspawner writes "There's little that's more frustrating than being a legal customer and getting screwed over by the company you're supporting. If there's a perfect example of this, it's with Microsoft's OS and its millions of customers that have had to ring its tech support lines for activation help. Recently, a Techgage writer got bit by an issue with Windows 8 — caused by Microsoft itself — and wasn't even able to call to fix it. Microsoft has two problems to solve here: it needs online chat support (like most large companies in 2013) and it definitely needs an activation system that doesn't make things difficult for its legal customers on a too-regular basis."

51 of 435 comments (clear)

  1. Linux on the Desktop by Anonymous Coward · · Score: 5, Funny

    This is probably finally the year for it.

    Now, let me go off and spend the next two hours installing the java plugin for Firefox on my Ubuntu box.

    1. Re:Linux on the Desktop by synapse7 · · Score: 5, Insightful

      Probably faster than installing the java plugin in the metro ie.

    2. Re:Linux on the Desktop by Spacelem · · Score: 3, Insightful

      2003 was the year of Linux on the Desktop for me. Has been ever since too.

    3. Re:Linux on the Desktop by slashmydots · · Score: 2

      Amen to that. A long time ago I tried to set up a Runescape box for a friend. It was a P4 with 1GB of RAM but it screamed on Ubuntu. It took around 2-3 hours to install Java though. All those command line file paths I had to type manually because they didn't implement a root login or UI options to "run as root." Ugh, I'd rather talk to Microsoft tech support.

    4. Re:Linux on the Desktop by laffer1 · · Score: 4, Funny

      It got better.

    5. Re:Linux on the Desktop by citylivin · · Score: 4, Insightful

      "So far, nobody uses it"

      Java or metro?

      Because if its java you are at the best unknowledgable. Users generally don't have a clue that java is what they use to communicate with their office over a remote access appliance. However they do know that they took their computer to "some guy" and now they can't connect to their work network anymore and I have to clean up the mess you made.

      Please only fix what is actually broken on a customers machine and don't put your own personal biases of what is "necessary" software into the equation. You obviously don't know what users do, and even THEY do not even know what they do or need.
      You should at least know THAT!

      --
      As a potential lottery winner, I totally support tax cuts for the wealthy
    6. Re:Linux on the Desktop by SuperTechnoNerd · · Score: 4, Insightful

      What kind of tech are you? Removing shit without A) a problem. Or B) without getting permission to do so. You just don't go around willy-nilly deleting shit on customers computers just because you disagree with it. Especially without permission. Even if they are clueless. I have seen screwed up systems in which I told customers - this is the problem - you should get rid of this - or upgrade this - or you shouldn't do this... but at the end of the day it's up to them.
      I had a customer with 3 virus scanners installed and running at once, causing major slowdowns and strangeness. I could not convince him that was a bad idea. But he insisted to leave them installed. So I did. If they say no - it's no. I never do anything without discussing it with the customer first..

    7. Re:Linux on the Desktop by TheSeatOfMyPants · · Score: 2

      In most distros it's "open GUI package manager, type password, search for 'java', pick the one that says 'java plug-in', hit 'apply.' -- using the commandline hasn't been required in at least a few years... That GUI method is no more difficult to learn than the method for installing it on Windows or OS X, and for some users like my mother, it's a lot easier as it means they don't need to know where to download the item from, which file to get, where it should be saved on the computer, remember where they did save it, or what the filename is.

      --
      Now mostly at Usenet:comp.misc & SoylentNews.org (it's made of people!)
  2. Dreamspark etc. by matthiasvegh · · Score: 2

    As a university student, my uni grants access to MS products like Windows, Visual Studio etc. It really was a matter of entering a serial and that was all that had to be done. I take it off the shelf windows activates more obtusely?

    1. Re:Dreamspark etc. by fuzzyfuzzyfungus · · Score: 5, Informative

      As a university student, my uni grants access to MS products like Windows, Visual Studio etc. It really was a matter of entering a serial and that was all that had to be done. I take it off the shelf windows activates more obtusely?

      If memory serves, Windows phones home some data about the platform it finds itself on when it is activated(I don't know if it is particularly identifiable, or just a hash of whatever seems likely to be system specific, or somewhere in between), and some versions can be very unhappy if they come to the conclusion that they've previously been activated on different hardware. Enough time on the phone will get you a nice guy in India who will probably be able to fix it for you; but it definitely can happen.

    2. Re:Dreamspark etc. by Anonymous Coward · · Score: 4, Insightful

      Its obtuse only if you have paid for it. For the pirates, the activation is included in the ISO

    3. Re:Dreamspark etc. by SJHillman · · Score: 3, Insightful

      I've never had to talk to a guy in India, I've always gotten an automated phone system. You read the key, it processes for a second then gives you a long-ass number to put in. It's a nuisance but less horrible than issues we've had with Adobe software activation.

    4. Re:Dreamspark etc. by fuzzyfuzzyfungus · · Score: 5, Funny

      Let's not even talk about Adobe. Everything about their customer interaction process, whether it be downloads, activations, even getting them to take your damn money, appears to be cobbled together from a mixture of coldfusion from the mid 90's and a bitter, gnawing, hatred of all that exists, older than the primordial Void itself. All wrapped up in a ghastly AIR UI, naturally.

    5. Re:Dreamspark etc. by gandhi_2 · · Score: 3, Funny

      Dude, serves you right for installing a new video card.

      What business does someone have opening the case? It should violate DMCA to use a non OEM hard drive.

    6. Re:Dreamspark etc. by X0563511 · · Score: 2

      A keygen probably found it and it had started activating in large numbers. It happens.

      --
      For large sets, this will be our guide even unto death, for the LORD will work for each type of data it is applied to...
    7. Re:Dreamspark etc. by kenh · · Score: 4, Informative

      Retail Windows OS can be re-installed up to three times before you need to manually activate the product.

      As I understand it, the activation process creates a system profile "hash", and ties it to the product key. When your system changes in a significant way (MB, CPU or NIC) it can trigger a re-activation.

      People that rebuiild their systems frequently are familiar with this problem.

      --
      Ken
    8. Re:Dreamspark etc. by Broadband · · Score: 2

      I had a W7 system I activated with no hardware changes whatsoever. The only exception was I unlocked my X3 AMD to an X4 with no issues. Realised the only problem the 4th CPU had was terrible physics in Borderlands 2...limbs would randomly twitch. I turned the lock back on and that single change in my CPU required reactivation. Annoying, but I didn't have to call in.

    9. Re:Dreamspark etc. by Mashiki · · Score: 2

      I for one, have no way of ensuring i get a release from a proper group.

      For someone who's posting on /. and doesn't know what hashing is for, well I guess I should just pity you.

      --
      Om, nomnomnom...
  3. It shouldn't use activation at all. by Anonymous Coward · · Score: 3, Insightful

    There's no benefit WHATSOEVER for the customer, and it's not even made the product cheaper. All it's managed to do is piss of just about everyone, probably including the poor bastards in tech support in Microsoft.

    1. Re:It shouldn't use activation at all. by fuzzyfuzzyfungus · · Score: 3, Interesting

      There's no benefit WHATSOEVER for the customer, and it's not even made the product cheaper. All it's managed to do is piss of just about everyone, probably including the poor bastards in tech support in Microsoft.

      It certainly doesn't do the customer any good(and it's extra annoying on the IT side: "C'mon Microsoft, we practically have to use a truck line to transport all the money we send you every year, we keep our licensing data squeaky clean, and we still have to dick around with activation every time we push a system image to a thousand workstations? Fuck you."); but I assume that MS didn't like the good old days when everybody who ran windows and gave a damn had a nice copy of Win2k Enterprise, VLK, sometimes with 'do not make illegal copies of this disk' scrawled in sharpie on the illegal disk copy for amusement's sake....

  4. What do you mean, frustrating? by Nbrevu · · Score: 5, Funny

    I mean, surely megaupload was closed, but there are hundreds of different file hosting services where you can download RemoveWAT from.

  5. No Good Solution by CastrTroy · · Score: 5, Insightful

    The most complex solution that most paying users will be happy with will be something like what we haven't had since Windows 2000 (and all versions before that). Which was a simple key that you enter to install the software. The same key could be used on every system, and it didn't really do anything for protecting against piracy. Pirates are going to pirate, regardless of what kind of system gets put in place to stop them. Any system that is good enough to stop even a few people from pirating is inevitably going to annoy quite a few paying users. The only thing that's really going to stop people from pirating is lowering prices for home users. It's the exact reason I got Windows 8. At only $40 I finally felt they were asking a fair price. Asking home users to spend 50%-100% of the cost of the hardware on the operating system for their computer seems to be more than most people are willing to pay. People who buy computers from large manufacturers already pay a license. Most of the individuals who are pirating are those who have built their own systems. Give them the operating system for a price comparable to what they large computer builders would pay, and you'll see piracy drop a lot.

    --

    Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
    1. Re:No Good Solution by DrGamez · · Score: 2

      When it was released, one of the big selling points were that it was super cheap, $40 for the upgrade.

  6. Just ditch the activation. by SuricouRaven · · Score: 4, Interesting

    It doesn't do a thing to stop pirates anyway, so what's the point of it?

    1. Re:Just ditch the activation. by Jawnn · · Score: 4, Funny

      It doesn't do a thing to stop pirates anyway, so what's the point of it?

      Whatever do you mean? Windows 8 has been Microsoft's most effective anti-piracy scheme ever. Not that they meant it to be, but still...

    2. Re:Just ditch the activation. by computererds · · Score: 2

      I'm to lazy today to cite sources this morning, but there have been hash and certificate schemes that have worked on post-XP versions from day one.

  7. Re:Mac OS X by SJHillman · · Score: 2

    Ok, explain to my grandmother how to get her beloved accept-no-substitutes ten year old greeting card software to work on OS X.

  8. its 2013 by nimbius · · Score: 2, Insightful

    ...and Windows Activation Is Still Relevant?
    seriously, its your own damn fault. If you're too lazy to use over 50 different flavours of BSD or Linux then i dont know how else to make personal computing work for you other than pay the mac store to make the bad time go away, or put up with steve as he pedals microsoft into the ground.

    im sorry that sounded angry but its just frustrating to see these posts on slashdot when we all know about the alternatives. BSD, Linux, this is shit that has a core of dedicated developers who actually give a damn about your security and user experience. BSD has some of the best documentation around, and Linux has entire festivals and conferences that seriously want to help you do this. the game argument is practically irrelevant too; we have portal halflife and minecraft to name a few.
    just, please, help us help you.

    --
    Good people go to bed earlier.
    1. Re:its 2013 by MasterOfGoingFaster · · Score: 4, Insightful

      seriously, its your own damn fault.

      Yeah - I guess it's my fault for needing Photoshop, Solidworks, AutoCAD, Excel, Word, etc. to share files with my customers.

      --
      Place nail here >+
    2. Re:its 2013 by wadeal · · Score: 2, Insightful

      Eh I've tried running Linux as a novice multiple times over the years. Everytime it's a nightmare of googling and forum posts that get arrogant replies and an unwelcome community.

      It's a disjointed mess (Linux) that never "just works". There's always issues with hardware compatibility or issues that honestly I don't get or see as someone who maintains thousands of desktops running Windows.

      This is my own experience though and this is Apples to Oranges I understand in terms of the hardware side. But the community is horrible and you need to realise it's your type of attitude that makes it that - Apple aren't stupid enough to attack MS by bagging out Windows (well sort of - they attacked the usability through the "I'm a Mac" videos but not the product), they provide a VERY good alternative that people use and people jump. Linux fanboys have this idea that by attacking Windows it will make people move to Linux?? How about you make a product deserving of people making the switch and the people will do it themselves.

  9. It's 2013, why are you still using Windows ? by alexhs · · Score: 5, Insightful

    It's 2013, and Windows Activation Is Still Frustrating

    It's 2013, why are you still using Windows ?

    --
    I have discovered a truly marvelous proof of killer sig, which this margin is too narrow to contain.
  10. Thank me later. by tuppe666 · · Score: 3, Informative

    Install the icedtea-7-plugin package using any installation method. more detailed instructions here https://help.ubuntu.com/community/Java.

    To be fair installing the the whole of Ubuntu is now a few basic dialog boxes and leave for 20 minutes

    I know your trolling but Linux Desktop market share has been steadily rising for sometime, and that is without the onslaught of Chrome (and soon Android Boxies).

    1. Re:Thank me later. by lgw · · Score: 2, Insightful

      Yes, this right here folks is why Linux has never and likely will never take off on the desktop. From usenet to forums to Slashdot, the typical response to "I can't get this distro to do what I need it to" is usually "fuck you, you hopeless moron, die in a fire".

      --
      Socialism: a lie told by totalitarians and believed by fools.
  11. Already has the best antipiracy by Anonymous Coward · · Score: 2, Insightful

    They don't need any other antipiracy measures. With Windows 8, they have created the best anti-piracy every; they created software nobody wants.

  12. Re:Dump Microsoft by SJHillman · · Score: 3, Insightful

    Open Source is more like a house full of IKEA furniture. You need some basic skills and sometimes a bit of improvising to get what you want, but the end result is pretty useable and very versatile, even if some of the edges are still a little rough.

    Windows is a furnished apartment. It looks better and the stuff that you need is all there and works great. You need absolutely no skills because the landlord will take care of it, but you can't do a lot of renovations. Fortunately, your landlord has gone around to all the furniture stores in town and made sure that most furniture you can buy will fit in your apartment.

  13. s/Activation// by Anonymous Coward · · Score: 5, Funny

    Bought a brandnew HP laptop for my gf. Windows 8 is a pain to use without touch screen. I don't dare to move the mouse near any corner of the screen again ...

  14. Re:who was he even talking to? by cyber-vandal · · Score: 2

    You forgot 'don't install media centre add on as it invalidates your key without warning you this will happen' which, if you'd read the article, you'd know.

  15. Re:who was he even talking to? by Rob+the+Bold · · Score: 2

    There are very few reasons why a key won't work the first time and they all tie back to the user (this author) being a moron. First, use the correct disc. Second, use the correct CD key for the disc. Third, don't activate until all the devices are installed instead of marked as "unknown device." Fourth, actually activate Windows in the stated time period instead of ignoring it. Fifth, don't activate it more than once per year. And if all else fails just activate it via the Microsoft robot on the phone. It takes approx 4 mins 32 seconds to do. I have never, ever had to talk to a rep in India ever in 10 years in business building and refurbishing computers. So who was he even talking to on the phone and why? Probably a license vs disc-used discrepancy. Definitely, without a doubt, USER ERROR!

    Phrased another way, "We've provided you with a wide variety of possible ways to screw up installation and activation, many of which we could even catch for you and prevent, but choose not to. It's just so much more fun to be able to smile smugly at moron users, who even cares if we make any money?"

    --
    I am not a crackpot.
  16. Windows Upgrade costs $295 by tuppe666 · · Score: 4, Informative

    Ironically Activation on Microsoft platform pushed me to Linux

    Windows 8 is not available to me from Microsoft only an upgrade I cannot use. From Microsoft http://windows.microsoft.com/en-gb/windows/buy?ocid=GA8_O_WOL_Hero_ShopHP_FPP_Null the prices are $155 for a Windows 8 Upgrade or $295 for Windows 8 Pro. I could not find a version of retail Windows 8 anywhere. What is true for you is not true for me.

    1. Re:Windows Upgrade costs $295 by rsmith-mac · · Score: 3, Informative

      I could not find a version of retail Windows 8 anywhere

      You're looking for something that doesn't exist because it's no longer needed.

      http://www.amazon.co.uk/Microsoft-Windows-WN7-00403-English-Version/dp/B009HI2W66/ref=sr_1_2?s=software&ie=UTF8&qid=1367939128&sr=1-2&keywords=windows+8

      OEM is the new retail. MS unified the TOS; Win8 OEM's terms are essentially identical to Win7 retail's terms, including the ability to resell it.

    2. Re:Windows Upgrade costs $295 by kenh · · Score: 2

      The page you linked to had a very helpful section for someone in your situation:

      Buying a full version of Windows 8
      If you want to build your own PC and install Windows 8 or Windows 8 Pro, or want an additional operating system running in either a local virtual machine or separate partition (including a Mac), you can buy the Windows 8 or Windows 8 Pro System Builder products (OEM versions). If available in your country or region, you can buy Windows 8 and Windows 8 Pro System Builder products at participating stores, but you'll need to ask a sales rep for more info. This version doesn't include customer support.

      Source: http://windows.microsoft.com/en-gb/windows-8/upgrade-to-windows-8#section_5

      It's also interesting that you were "pushed to Linux" by the activation process of a product you claim you couldn't buy.

      --
      Ken
  17. Re:Which version of Word? by Anonymous Coward · · Score: 4, Insightful

    Who gives a shit about Word? How about everything else he spoke about. Do you not understand the bigger picture here? People run businesses, not Half Life festivals

  18. Re:Piracy? Lets look at that. by Captain+Hook · · Score: 2

    I think the price for Win 8 was more an acknowledgement from MS that Win 8 was a critical release for them and that they knew it was going to be a tough OS to sell.

    --
    These comments are my personal opinions and do not necessarily reflect the opinions of the other voices in my head.
  19. Re:Mac OS X by Merk42 · · Score: 2

    Then you're back to square one with regards to activation, except now you've spent hundreds of dollars on new hardware too.

  20. Chrome OS by tuppe666 · · Score: 2

    Chrome, the browser, is going to help increase linux on the desktop?

    Interesting.

    Chrome is also the name of an OS http://en.wikipedia.org/wiki/Google_Chrome_OS you can see the machines here http://www.google.com/intl/en/chrome/devices/ on googles site. The range from incredible cheap machines to the incredibly beautiful Pixel. Lin

  21. Re:Piracy? Lets look at that. by omnichad · · Score: 2

    No. The OEM version is $100. It just happens to be roughly the same price as the retail upgrade version. This is why I never buy the upgrade version.

    Example:
    http://www.newegg.com/Product/Product.aspx?Item=N82E16832416550

  22. have your tried RHEL activation? by who_stole_my_kidneys · · Score: 2

    ill take Windows activation over RHEL activation any day.

  23. Re:I have an idea by omnichad · · Score: 4, Informative

    Don't activate THEN install 10 device drivers.

    You blame the user for that and not Microsoft? The hardware has the same PCI/USB vendor and device ID's as before the drivers were installed. Those are detected just fine without drivers. If this really does cause problems, then the real problem is Microsoft basing their hardware configuration hash on anything relating to software and not hardware.

  24. Re:who was he even talking to? by omnichad · · Score: 3, Informative

    Third, don't activate until all the devices are installed instead of marked as "unknown device

    And why should this be the user's fault? The hardware doesn't change it's PCI/USB vendor or device ID's after drivers are installed. You can't seriously be telling me that Microsoft's fingerprint of your hardware is based on the drivers and not the hardware. And if you are telling me that, then it's not the author being a moron - it's Microsoft being stupid.

  25. Re:Mac OS X by ColdWetDog · · Score: 2

    Duel booting? I guess that's one way of looking at it.

    "I don't think that word means what you think it means" actually fits here....

    --
    Faster! Faster! Faster would be better!
  26. Re:Crack it, problem solved! by VortexCortex · · Score: 2

    My aunt had the same issue with Win7. So, I just "Upgraded" my Aunt's laptop to Windows8: Kubuntu. I installed Linux, replaced the splash screen and desktop image with a Windows8 logo, and every thing is fine. She even gets along great in conversations between other clueless users like her about how different her Windows8 is from Windows7... Her opinion on adopting "Win8" is: "Oh, sure, it's a bit different, but it's not THAT different, and you get used to it; I don't see what the big deal is, some programs just have to run in Compatibility Mode now" (I installed WINE). Of course her friends think she's nuts, to them Win8 is atrocious.

    Interestingly, one of my more tech-savvy relatives called me up after they bought a brand new Toshiba laptop. It came with win8, he hated it. He has a legit boxed copy of Windows7, and the sales rep (at Toshiba, from toshiba.com) assured him the system would work fine with Win7. It doesn't. The WIFI drivers didn't work out of the box, so we downloaded the WIFI and other drivers for win7 on a another system, and tried to transfer them over and install....... Except the USB drivers didn't work either, so the new laptop couldn't read the USB under the Win7 install. The funny thing is? We just plugged in Ubuntu12.04 live CD on a USB flash drive, booted up just fine (after disabling Secure Boot in BIOS), and the USB works, so do the WIFI drivers. We used Ubuntu to copy the drivers onto the windows partition, then rebooted into Windows7. The WIFI worked, but no matter what we did we couldn't get the USB ports working. We let a Toshiba tech support goon fiddle fart around cluelessy on the system via remote desktop for about an hour (I swear she was just itching to play RDP with someone); They couldn't fix it either.

    The dumb thing is that as soon as Windows7 got on the Internet the product key was said to be invalid. The installer liked it just fine, but the online activation was gorked. End result: We removed Win7's partition, installed Ubuntu12.04 from the USB, and replaced Unity with Gnome3 (because Unity is the Windows8 of Linux DEs). All the drivers work out of the box, even the AMD 3D drivers for the new APU; Runs WoW, and some other games just fine, hooked him up with the Emulated Firefox + Silverlight Netflix "app" to get that running on Linux, and installed Steam too. He called me a few days ago just to talk, and didn't have to uncomfortably as me for free support to diagnose any computer issues either. He said, "Runs like a dream, probably won't be going back to windows after that ordeal."

    I can't decide if it's Toshiba's fault or MS's fault for the driver issue... I mean, Toshiba pays to have the open source drivers developed by a 3rd party, and so Linux just works... They pay just as much to get MS drivers working too, but for some reason solving the driver issue on Linux is easier than on Windows.

    P.S. At one point We did try to D/L a crack for the windows activation issue... Unfortunately none of the ones we initially found were free of malware... Stay thirsty my friend.