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Verizon Accused of Intentionally Slowing Netflix Video Streaming

colinneagle writes "A recent GigaOm report discusses Verizon's 'peering' practices, which involves the exchange of traffic between two bandwidth providers. When peering with bandwidth provider Cogent starts to reach capacity, Verizon reportedly isn't adding any ports to meet the demand, Cogent CEO Dave Schaffer told GigaOm. 'They are allowing the peer connections to degrade,' Schaffer said. 'Today some of the ports are at 100 percent capacity.' Why would Verizon intentionally disrupt Netflix video streaming for its customers? One possible reason is that Verizon owns a 50% stake in Redbox, the video rental service that contributed to the demise of Blockbuster (and more recently, a direct competitor to Netflix in online streaming). If anything threatens the future of Redbox, whose business model requires customers to visit its vending machines to rent and return DVDs, it's Netflix's instant streaming service, which delivers the same content directly to their screens."

202 comments

  1. aren't there laws against monopolistic practices? by roc97007 · · Score: 5, Informative

    ...or does that not apply to internet service providers?

    --
    Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
  2. I think it's more likely a Cogent problem. by AlphaWolf_HK · · Score: 5, Interesting

    This wouldn't be the first time people have had issues with Cogent having saturated peering links. A common complaint among Cox customers is that latency is high to certain WoW servers, and saturated Cogent links has been found to be the cause - and they don't seem particularly interested in fixing it.

    --
    Careful with names containing L slashdot.org/~AiphaWolf_HK slashdot.org/~AlphaWoif_HK slashdot.org/~AiphaWoif_HK
    1. Re:I think it's more likely a Cogent problem. by Forever+Wondering · · Score: 1

      Perhaps. But, IIRC, the same complaints/problems happened with Netflix, Level 3 Communications, and Comcast.

      --
      Like a good neighbor, fsck is there ...
    2. Re:I think it's more likely a Cogent problem. by girlintraining · · Score: 0

      This wouldn't be the first time people have had issues with Cogent having saturated peering links. A common complaint among Cox customers is that latency is high to certain WoW servers, and saturated Cogent links has been found to be the cause - and they don't seem particularly interested in fixing it.

      Cogent isn't the only ISP out there for Verizon to choose from. They deserve some of the blame. And if they are choosing to bandaid the solution by implimenting QoS on a service-preferential basis, they're attempting to cover up their poor decision here; "Hey, rather than ponying up the cash for a real internet link for our subscribers, let's just throttle the hell out of everything that isn't http traffic... it'll keep customer service calls down and our network will appear to still be just fine, while everything else goes to crap!" "Brilliant! Promote this man at once!" It doesn't help that, just like Obama and Bengazi, the appearance of impropriety by having a competing service while its competitors suffer on your own network looks exactly like what people are reporting it as: A dick move.

      --
      #fuckbeta #iamslashdot #dicemustdie
    3. Re:I think it's more likely a Cogent problem. by Burdell · · Score: 3, Insightful

      Verizon doesn't "choose" ISPs; they _are_ a backbone provider (they don't buy transit from anybody). Cogent is known for peering disputes, as well as selling hard to content providers (and sometimes eyeball networks) they think will give them leverage in peering disputes.

      Smaller ISPs (that do buy transit) know that you don't buy from Cogent unless you have at least two other paths to everything on the Internet.

    4. Re:I think it's more likely a Cogent problem. by silas_moeckel · · Score: 0

      Because if it were not for companies like cogent Verizon/AT&T would still be charging 200 a megabit and making it seem like a deal.

      --
      No sir I dont like it.
    5. Re:I think it's more likely a Cogent problem. by Rockoon · · Score: 4, Insightful

      Cogent isn't the only ISP out there for Verizon to choose from.

      Why open your mouth when you don't know what you are talking about? You did know that you didn't know what you were talking about, right? Right? yeah.. you did...

      Verizon is a tier 1 provider.
      Cogent acts like a tier 1 provider, but isn't.

      Cogent has run into this "problem" more than once, and more than a few times it was before Netflix used them as a provider. The problem is that Cogent dumps data onto other peoples networks as fast as possible, even when its a significantly longer route than if they had moved the data themselves most of the way.

      The only reason that any of the tier 1 providers put up with Cogent at all is because Cogent landed quite a few CDN deals that people feel are important, and they landed those deals by offering a lower cost that was only enabled by their bad faith routing practices.

      The fair thing is for Cogent to stop existing entirely.

      --
      "His name was James Damore."
    6. Re:I think it's more likely a Cogent problem. by Anonymous Coward · · Score: 0

      You should keep defending the people that act like experts when they even get the simplest of details wrong (cogent is verizon's isp?) rather than standing for truth, honesty, and integrity. That makes you a real winner.

      Lying fucks dont deserve civil treatment.

    7. Re:I think it's more likely a Cogent problem. by Anonymous Coward · · Score: 0

      Except that Cogent earns sympathy for taking advantage of the real Tier 1's because the real Tier 1's only exist because of crony capitalistic efforts, and bullshit shenanigans that makes Cogent's shenanigans look like your dad's dick.

      Quite small.

    8. Re:I think it's more likely a Cogent problem. by TemporalBeing · · Score: 1

      Except that Cogent earns sympathy for taking advantage of the real Tier 1's because the real Tier 1's only exist because of crony capitalistic efforts, and bullshit shenanigans that makes Cogent's shenanigans look like your dad's dick.

      Quite small.

      Tier 1's primarily exist because they were their first and had to invest in the market before there was really a market there to invest in. All Tier 1's have been around for a very long time (in the computer world). Cogents and others are relatively new to the market, so they simply don't have the infrastructure that the Tier 1's do. Could they build it? Yes; but for the moment they don't want to incur those very costly expenses.

      --
      Truth is like the sun. You can shut it out for a time, but it ain't goin' away. - Elvis Presley (source: imdb.com)
    9. Re:I think it's more likely a Cogent problem. by AK+Marc · · Score: 1

      The problem is that Cogent dumps data onto other peoples networks as fast as possible, even when its a significantly longer route than if they had moved the data themselves most of the way.

      I remember when AT&T got bagged for that. In fact, they were dumping traffic on to others when the final destination was AT&T. A sub in FL going to a sub in CA would leave AT&T network and re-enter because the cheap bastards were 10 times worse than anything you are accusing others of.

    10. Re:I think it's more likely a Cogent problem. by Anonymous Coward · · Score: 0

      Level 3 Communications corrects their mistakes, Comcast, Cox, AT&T, Verizon do theirs on purpose.

    11. Re:I think it's more likely a Cogent problem. by Anonymous Coward · · Score: 0

      Not Verizon, they purchased a T1 what went bankrupt, UUNET aka WorldCom. They bought their way into being a Tier1, now they're abusing it as much as they can, just like most other T1s.

  3. Backfire? by AuralityKev · · Score: 2

    I know when my Netflix stuff starts throttling (not saying it's intentional by my cable co) I just sit and watch slightly more pixelated versions of whatever I was watching at the time. My last reaction is "Dammit, gotta get my ass off the couch, pants on, get in car, drive to Redbox, get disc, watch disc, remember to go back to Redbox and return disc because that's a lot less hassle."

    1. Re:Backfire? by bananaquackmoo · · Score: 1

      Redbox has its own netflix-like streaming service now

    2. Re:Backfire? by Brucelet · · Score: 1

      Well most of us don't need to drive very far to find the URL bar.

    3. Re:Backfire? by Tablizer · · Score: 1

      I haven't seen a lot of control over buffering levels etc. If it stopped due to insufficient bandwidth, then it would be nice to pause, set it to buffer ahead up to say 20 minutes, take a restroom or snack break, and then come back with more of the movie in the buffer to reduce chance of flow stoppage.

      Has this changed?

    4. Re:Backfire? by cheater512 · · Score: 1

      Hit pause. It will do what you just described then.
      You don't usually get to see how far it has buffered however. Youtube does show you by a gray bar.

    5. Re:Backfire? by Jason+Levine · · Score: 4, Funny

      But Redbox has a streaming service now. Coincidentally, it's owned by Verizon. But I'm sure Verizon doing this in no way is a plot to make people think Netflix is horrible and Redbox Streaming is wonderful. I'm positive that they're not trying to leverage their network to benefit one of their unrelated services over a competitor. After all, big companies are owned by good, kind-hearted people who only seek to make as many people happy as possible. (Also, the sky is the most beautiful shade of orange in the world I live in.)

      --
      My sci-fi novel, Ghost Thief, is now available from Amazon.com.
    6. Re:Backfire? by Anonymous Coward · · Score: 0

      Most devices will _not_ cache Netflix for more than a few minutes.

    7. Re:Backfire? by Taibhsear · · Score: 2

      But Redbox has a streaming service now.

      Note: Redbox's streaming service is not called Redtube. Also, don't google that at work.

    8. Re:Backfire? by Richy_T · · Score: 1

      And if you want to back up or jump forward, bye-bye buffer.

  4. File this under... by JoeyRox · · Score: 1
    1. Re:File this under... by Mashiki · · Score: 1

      Except we already know that most US ISP's like many in Canada deploy or have deployed DPI boxes.

      --
      Om, nomnomnom...
    2. Re:File this under... by Anonymous Coward · · Score: 0

      They are probably used for spying on Canadians for the government now, so no more throttling in Canada.

    3. Re:File this under... by Anonymous Coward · · Score: 0

      Horse blinders would work more often for most. Too many willful and even militantly ignorant and uninquisitive.

  5. Equal Opportunity Suckage by Tablizer · · Score: 5, Funny

    My provider solved the fairness problem by making everything slow and spotty.

    1. Re:Equal Opportunity Suckage by Anonymous Coward · · Score: 0

      Oh you are on Comcast, too? :)

    2. Re:Equal Opportunity Suckage by Anonymous Coward · · Score: 0

      And the trees are all kept equal,
      by hatchet, axe, and saw.

    3. Re:Equal Opportunity Suckage by VisceralLogic · · Score: 1

      Oddly enough, only Comcast's own streaming service is slow for me.

      --
      Stop! Dremel time!
  6. Ready... set... GO! by Anonymous Coward · · Score: 0

    BLAMEFIGHT!

    (hand waving and excuses)

    Altho we already know it's likely true. Since you DON'T have the same slowdown problem with the redbox video steaming service... That verizon owns a chunk of...

  7. Re:aren't there laws against monopolistic practice by Mashiki · · Score: 5, Interesting

    ...or does that not apply to internet service providers?

    In Canada it does, back a few years ago Rogers was involved in throttling everything, even though they said they weren't. Took the work of a few very determined people who brought it before the CRTC, and were told to stop or face fines. As a fun note, Rogers and Bell Canada were two of the greatest throttlers in the world back then.

    --
    Om, nomnomnom...
  8. Nobody likes Cogent by Anonymous Coward · · Score: 0

    Cogent has been undercutting the market for a long time. So much that folks do not want to peer with them.

    1. Re:Nobody likes Cogent by Spy+Handler · · Score: 1

      Cogent has been unwilling to participate in price-fixing for a long time. So much that the telco collusion do not want to peer with them.

      FIFY

  9. Grammar... by aitikin · · Score: 0

    If anything threatens the future of Redbox, whose business model requires customers to visit its vending machines to rent and return DVDs, it's Netflix's instant streaming service, which delivers the same content directly to their screens.

    FTFY

    --
    "Don't meddle in the affairs of a patent dragon, for thou art tasty and good with ketchup." ~ohcrapitssteve
    1. Re:Grammar... by MightyYar · · Score: 1

      Wow, thankyou, I was really struggling over that sentance.

      --
      W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
  10. Normal practices for Verizon by Anonymous Coward · · Score: 0

    Bitches constantly on NANOG and to customers about bandwidth being filled to Level3. ... while Verizon peering refuses to turn up any more peering to Level3 even though it's the biggest internet backbone in the world.

  11. Churn by Technician · · Score: 1

    Whenever I get issues with content delivery, I call the tech dept of my ISP. If they fail to fix it, I become part of the churn data. This is why I am no longer a Comcast customer. They were caught dropping connections and bringing some services to a standstill.

    My last slowdown with my current provider wasn't their fault. A neighbor cracked my older weak encryption and saturated my connection. It pays to check your router's lights. Changed SSID, encryption, and password and the problem was fixed on the spot.

    --
    The truth shall set you free!
    1. Re:Churn by Jason+Levine · · Score: 1

      My problem is that I can't become part of the churn data because I live in an area where there's ONE broadband ISP (Time Warner Cable). I could go with Verizon DSL, but they're ditching their DSL service as quickly as they can and I'm not jumping onto a service like that. FIOS doesn't reach into my neighborhood. (I'm not in a rural area. They just stopped their build out before they reached my house.) So if I ever have a major problem with Time Warner Cable's Internet service (like if they instituted those 5GB caps they were drooling over recently), my options would be to a) complain about it as I kept paying them for worse service or b) go back to dial up (not really an option).

      --
      My sci-fi novel, Ghost Thief, is now available from Amazon.com.
  12. Re:aren't there laws against monopolistic practice by sabri · · Score: 5, Interesting

    ...or does that not apply to internet service providers?

    Nothing prevents Cogent from purchasing access to Verizon network. What Cogent expects instead, is for Verizon to purchase more network ports so Cogent can offload their traffic for free. "Peering" is usually mutally beneficial, meaning traffic ingress and egress is balanced. If it is not, it does not make sense to provide free access and it is fair to expect on of the parties to pay.

    Essentially, Netflix pays Cogent as their "ISP". Cogent probably won that deal with their ridiculously low pricing. And now Cogent expects Verizon to invest in their network so that they can act as an extension of the Cogent network, through a "peering" agreement.

    Probably necessary disclaimer: I am not in any way affiliated with Cogent nor Verizon. I do, however, work for a vendor of high quality networking equipment.

    --
    I'm not a complete idiot... Some parts are missing.
  13. Re:aren't there laws against monopolistic practice by peragrin · · Score: 4, Informative

    um that is the entire point of the internet.

    I pay an ISP, you pay an ISP, Company A, B and C all pay different ISP's.

    It is the 5 different ISP's job to share the data load between them. Once you start having ISP's charge different rates to other ISP's the entire network collapses into AOLhell. Once ISP's stop working together to connect each other entire value of all ISP's fails. ISP's solely exist to connect tiny communities to larger ones.

    --
    i thought once I was found, but it was only a dream.
  14. Re:aren't there laws against monopolistic practice by samkass · · Score: 1

    ...or does that not apply to internet service providers?

    Well, depends what you mean by "internet service". In this case, the basic problem is that Netflix streaming accounts for 1/3 of all the traffic on the internet, and "peering" assumes roughly equal sharing in both directions. The whole peering issues with Netflix has been going on for years... it's too bad the article doesn't put it in context and oversimplifies.

    --
    E pluribus unum
  15. Wouldn't put it past them, but... by m.dillon · · Score: 1

    I wouldn't put it past Verizon to do that but one of my colo's peers primarily with Cogent and Cogent blows up internet connectivity from that colo all the time, an issue I just don't have in my other colo. Honestly I don't think Cogent has the moral authority to be able to assert anything.

    -Matt

  16. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 1

    The way internet works is 'uploader pays'. Netflix pays Cogent, Verizon is being paid by their CUSTOMERS to provide those customers with access to the internet (specifically netflix). The only reason that consumer ISPs get to charge at all, is the amount of upstream they provider their customers, and the infrastructure to deliver the connection to the users' home.

  17. Re:aren't there laws against monopolistic practice by mmurphy000 · · Score: 5, Insightful

    Nothing prevents Cogent from purchasing access to Verizon network

    Verizon already got paid, by their customers, the ones who are requesting to stream from Netflix.

    it does not make sense to provide free access and it is fair to expect on of the parties to pay

    Verizon already got paid, by their customers, the ones who are requesting to stream from Netflix.

    And now Cogent expects Verizon to invest in their network so that they can act as an extension of the Cogent network, through a "peering" agreement.

    More importantly, Verizon's paying customers -- the ones who are requesting to stream from Netflix -- are expecting Verizon to invest in their network so that they can deliver the contracted-for services. The fact that Netflix uses Cogent versus Billy Bob's Bass Boat, Bait Barn, and Content Distribution Network does not really play a role here.

  18. There's a reason Cogent is inexpensive by SSpade · · Score: 1

    It's partly because they're big, but it's also because they're cheap.

  19. Re:aren't there laws against monopolistic practice by FuzzNugget · · Score: 1, Informative

    Silly pleb, laws don't apply to corporations

  20. Cogent and Verizon deserve each other by Anonymous Coward · · Score: 1

    Cogent vs. Verizon is like the Iran/Iraq war. There are no good guys in this fight, and you kind of wish both of them could lose.

    It's possible that Verizon is holding back on bandwidth to make Netflex look bad. Verizon is certainly sleazy enough to do that.

    Having said that, my money is on Cogent. They're notorious for these disputes. They think peering rules don't apply to them, and are quite willing to hang their customers out to dry rather than pay for bandwidth like everybody else. When their customers cry and complain, Cogent tries to spin it as the other ISP's fault. Somehow they've managed to win several of these pissing contests, and it's only emboldened them.

  21. Cogent involved in another peering dispute... by Drakonblayde · · Score: 1

    Gee, that like, never happens!

    Cogent is well known for undercutting the market to acquire another networks eyeballs, and then sending all that traffic into the networks they have settlement free peering agreements with. That kind of dick move means nobody wants to turn up settlement free links with you. Verizon's no angel either, but they're merely the latest to disagree with Cogent about what constitutes polite use of the access to their network.

    This is no different than the Comcast/Level3/Netflix peering dispute, except for the fact that this time Netflix is using Cogent as it's beater instead of Level3... which from a respectability standpoint is just about as bad that money grab snafu they made that cost them a whole lot of customers.

    1. Re:Cogent involved in another peering dispute... by Anonymous Coward · · Score: 1

      Yup. And watch everyone here trash talk Verizon as they don't understand the tier1 market.

    2. Re:Cogent involved in another peering dispute... by Anonymous Coward · · Score: 0

      This is no different than the Comcast/Level3/Netflix peering dispute

      ROFL.. what? L3 is the largest Tier 1. They rank in at 20% of transit, the next highest is only 5%. Level 3 offered to pay for Comcast's ports and to do cold hand-offs of the routing.

      I'm trying to think of analogy for this situation.... If you where a research company that used lots of computing power and if Intel offered you 270 servers for free, but you had to pay for the electricity, would you turn them down?

  22. Re:aren't there laws against monopolistic practice by cheater512 · · Score: 1

    With peering to ISPs it isn't about equal traffic in both directions, that is more when Tier 1 companies peer.

    ISPs usually peer because it is cheaper and/or faster than paying to send the same traffic over the regular internet.
    Over here in Australia most ISPs peer with PIPE. PIPE does not provide any internet access, just traffic between peers.
    The ISPs consequently get nearly free data from Google, Akamai, etc... just by setting up the one peering connection which is unlimited.

  23. Re:Google should buy netflix. by Overzeetop · · Score: 3, Funny

    Yeah, 'cause the rest of the country doesn't hate those with Google fiber enough yet.

    --
    Is it just my observation, or are there way too many stupid people in the world?
  24. Re:aren't there laws against monopolistic practice by PopeRatzo · · Score: 4, Interesting

    aren't there laws against monopolistic practices?

    There are but they were pretty well gutted back in the days of the Reagan Administration. Now, the ones that are left are mainly ignored. The big exceptions, like the Microsoft case, usually come as political punishment or when the infraction is so blatant that it cannot be ignored.

    If we had a Justice Department that was more than a bunch of cronies and amateurs, there wouldn't be a single telecom with any interest in content providers, and there certainly would not have been any of the mega-mergers in the airline industry and others.

    We haven't had a real Justice Department since before the days of Ed Meese. Meese is really the very model of the modern attorney general, who believes his main job is to make sure no rich people get in any trouble and to find ways to subvert the Constitution.

    --
    You are welcome on my lawn.
  25. its been a few years by Osgeld · · Score: 0

    since I was a netflix customer, but when I did have it, it was rare that I watched much on the streaming content, and none of it was new, which means your stuck waiting a couple days for the mail, meanwhile passing a dozen redbox's on the way home

    now are they serving the same thing as redbox online? fuck if I know, you cant even look at movies on either site without signing up, but to me it sounds like the whambulance is firing up over a betea service. I would actually take it seriously if apple, amazon, hulu, comcast, or any other service was also making the same claims, but it just seems like netflix's piggy streaming service is just cloggin up the pipes.

  26. More likely YouTube, too by kriston · · Score: 4, Funny

    More likely YouTube, too, is being throttled or at least left in a state of benign neglect. Verizon FiOS, supposedly to be the fastest anywhere, consistently has trouble delivering YouTube videos. I work on many different networks and peering points but the only one that has trouble with YouTube is Verizon FiOS. Even if the YouTube video is serving from a local edge server (Ashburn) it will pause within the first twenty seconds each and every time.

    Oddly enough, and likely because we are only down the road from AWS-East, we never have trouble with Netflix or Amazon Instant Video on our FiOS connection.

    Cox never had any sort of problem but that might be a lack of customers since FiOS came into town.

    --

    Kriston

    1. Re:More likely YouTube, too by Osgeld · · Score: 1

      I regularly have issues with youtube, almost unwatchable on my comcast

    2. Re:More likely YouTube, too by Anonymous Coward · · Score: 0

      I live in the same area. The lack of streaming YouTube HD really pisses me off. My old COX 1.5mb down 384kb connection will stream YouTube HD all day long but on Verizon FIOS 15mb down 5mb up it usually auto selects the lowest quality stream and even that has trouble keeping up. I especially like how the majority of my east coast to west coast routing goes through NY where it chokes killing my latency that I used to get when I would play on USA central and west gaming servers. 15-20ms to 50+ms all day long....

      I like the latest Verizon FIOS commercial "I got it when..." you see everyone walking around the house streaming HD videos, music and playing games without issue. "I got it" when I my Netflix would pixelate to shit, YouTube would auto downgrade quality or just halt, and the latency on my usual gaming servers have left me stuck with playing in just my own regional area.

      Worst internet I have ever had and I can't wait for my 2 year contract to be over. Don't even get me started on the TV. Constantly being inundated with ad's trying to sell me bandwidth upgrades which won't fix my streaming/gaming issues. Always trying to sell me the latest movies on the on demand streaming services. Every time I hit the guide button the fucking box lags as it waits to load the latest pop up. I go into the settings menu to disable pop ups, disable promotional items, then the next fucking week they come out with a new menu setting of some type of intrusive TV lagging bullshit for which I need to dig through the menu's again and fucking disable.

      FIOS I GOT IT

      I CAN'T FUCKING WAIT TO GET RID OF IT

    3. Re:More likely YouTube, too by Anonymous Coward · · Score: 3, Informative

      Yep. I'm a Comcast customer in a metropolitan area of Northern California.

      I used a *nix tool to get the actual URL that the Youtube player uses to download the video that's being streamed to it and used wget to fetch the video file. On my wired home connection, the first fifteen or twenty seconds of the video transferred at ~2MBps, the remainder transferred at ~100KBps. When fetching the resource at that very same URL from a machine at a university in Alabama, the *entire* video transferred at a constant 14MBps.

      tl;dr: A Youtube video that comes out of their datacenter in LA transfers far faster in rural Alabama than in metropolitan California... all because Comcast wants to deprioritize Youtube's bits.

    4. Re:More likely YouTube, too by Rob_Bryerton · · Score: 1

      YouTube is also hit or miss for me. Sometimes it'll work fine, other times I get the dreaded 10-20 seconds of video, then wait, wait, wait... forget it; close the tab. I'm on a 50mb/s Time-Warner connection in North Carolina, FWIW.

      I think the problem with YouTube is YouTube...

    5. Re:More likely YouTube, too by Anonymous Coward · · Score: 0

      The problem people have with Youtube is indeed with Youtube.

      Diagnosing this is very time-consuming given how Youtube does multiple layers of load balancing, combined with their strange/bizarre FQDNs for their CDN'd video content (the URLs resemble things like r6---sn-jvhj5nu-nwje.c.youtube.com, r3---sn-jvhj5nu-nwjl.c.youtube.com, and some others -- but occasionally I'll see one show up that has "comcast" in its name, but its within youtube.com's DNS space), as well as the fact that their Flash applet actually throttles network throughout (really it does -- I was reading an official article released by either Youtube (pre-Google) or by Google yesterday yet now cannot find any mention of it in my browser history. ARGH!).

      The sudden stalls (literally taking 30+ seconds to even start a video, then when it does start, loads maybe 8-9 seconds worth, another 30 seconds of stalling, etc.) behaviour varies entirely per video. You can take the same browser session and find some other videos -- including Youtube's own speed test video -- and they'll be blazing fast. So the issue really seems to be some particular part of their CDN infrastructure, or, a specific "server grouping" on the back end which is performing horribly and there's nothing we (as users / at the front end) can do about it.

      Because none of us (well, I don't) work for Google/Youtube, we don't know the network or application topology. For all we know the TCP packets have to get shoved through 2 or 3 different servers, combined with 5 or 6 different network devices, just within the Google/Youtube back end. We also have no knowledge of how Video X gets assigned to server cluster Y vs. Video Z getting assigned to a different cluster, yadda yadda.

      Some people claim Youtube's experimental HTML 5 playback "solves all the issues" but I choose not to opt-in to that because Flashblock in Firefox doesn't work quite right with HTML 5 (it shows the flashblock icon but the video plays anyway, despite Flashblock 1.5.17 claiming to "support" HTML 5). So you might try using that to see if there's any change.

      I've spent way too much time in Wireshark this past week debugging this nonsense at the TCP level. You can literally spend 1-2 hours just going over a capture of a single (and short/small) Youtube streaming video.

      What I found is that with regards to the slow videos, the inbound (to the client) TCP packets associated with the video stream arrive at very delayed intervals -- not "bursty", but transmitted at a slow yet consistent interval, which indicates some form of rate-limiting (not QoS, but actual rate-limiting (e.g. send 20kbits every 1 second); so many people misunderstand what QoS actually is). Whether this is being done by network devices, the webserver, or the streaming content server on Youtube/Google's back end (see above, re: we don't know the topology/infrastructure) I do not know. Fast videos did not behave this way -- but fast videos came from a completely different server (again see above) than the slow ones. This isn't being accomplished using TCP window size adjustments (that would actually have made some sense), it's being accomplished in some other manner. It's not detectable using tools like traceroute or mtr either -- the issue isn't with the networking path from client to server (or the return path, even though I obviously cannot see that), it's something happening at layer 4 or higher.

      Anyway, whatever readers do, they should not follow the utterly wrong/retarded advice given on Reddit from some random Internet jhonka named Mitch Ribar. This fellow does not understand anything about IP networking, load balancing, BGP, anycast, or any other technology. I've said this before on Slashdot as well.

    6. Re:More likely YouTube, too by morgauxo · · Score: 1

      I wish you weren't A/C it would be nice if you could try this and respond again!

      Anyway..

      Your experiment doesn't necessarily show they are deprioritizing Youtube. It could be that they are deprioritizing large downloads in genreal. It actually kind of makes sense to do so. You have 100s of thousands of people trying to get millions of files all at the same time. Many are tiny little files that could be transfered nearly in an instant. Some are huge plus will take a while. It makes sense to let those tiny ones through first and just get them done and out of the way. It's similar to someone in a supermarket with a large cart full of items plus a checkbook to fill out and a stack of coupons letting the person behind them in line with just a candy bar and cash in hand go ahead.

      At the network level I am guessing they don't know the size of the file so they go by the length of the connection. If it's still open and moving data after so many seconds it must be a huge file so slow it down a bit plus let others go ahead. Such a setup might be quite sensible for a large provider with the means to implement it. I wouldn't expect anything that fancy on a university network so that explains your fast download there.

      You should try downloading large files from other places besides just Youtube. If the same happens everywhere then they probably aren't doing anything wrong. No.. wait.. it's Comcast, they must doing something wrong. It's in their nature to be evil but they aren't necessarily doing it in the way that you thought!

      Also... since Youtube is supposed to be streamed, not downloaded.. you only need so fast of a download. Any faster and your computer is just caching. I suppose Comcast could know this and it would be a valid reason to increase the performance for other customers by throttling you. I'm not trying to put you down for violating Youtube's terms of service. I've done it before myself and I really don't care but I'm not convinced that is something Comcast has to make accomodations for either.

      Now, if that is what is happening and the slower speed is not fast enough to allow you to actually watch the video as intended then they are doing something wrong. It could be that they are being evil, trying to use their control to steer people away from some companies plus towards their own. Or.. they could have just configured their throttle at a time when bandwidth was tighter and Youtube videos had lower resolutions. In that case they are just overdue to revisit their configuration and adjust it to get with the times.

    7. Re:More likely YouTube, too by morgauxo · · Score: 1

      "Never attribute to malice that which is adequately explained by stupidity." --Robert J Hanlon

    8. Re:More likely YouTube, too by Anonymous Coward · · Score: 0

      TW has been having similar issues. Loads first 10 seconds then you sit and wait while nothing shows up. Some bright sparks figured out how they were doing it and added a few lines to their hosts files and nice steady streaming...

      It is the cache boxes at the ISP level that are not so good...

      http://www.reddit.com/r/technology/comments/196170/how_to_stop_time_warner_cable_sucking_at_youtube/

    9. Re:More likely YouTube, too by omnichad · · Score: 1

      tl;dr - they don't have enough bandwidth any time of day, but thanks to the high priority given to young connections you can start watching very quickly before it quits.

  27. The reason why... by Anonymous Coward · · Score: 0

    Redbox and Verivon has seen the writing on the wall. They right now have a project running to build their own Redbox branded streaming service using Verizons' netowrk for delivery. The project is based in Dallas and the servers are in a Verizon data center in Tampa. Why would Verizon spend their own money to help a competing service?

  28. Cool... I predicted this! by thule · · Score: 3, Funny

    "Hey, we're not throttling. It is just that our peering is maxed out. Use this other service, it works better for our customers."

    Totally legit way of doing this. I haven't seen any Net Neutrality discussions cover this possibility.

  29. How to fix "natural monopolies" by Okian+Warrior · · Score: 3, Interesting

    This is an example of a "natural monopoly", where a limited community resource is owned as property by a corporation. In this case it's the easements and permission needed to run the phone lines, and the RF spectrum for cell-phone service.

    If you treat the resource as property, you get the situation we have now: high fees for access and discouraged use. Phone service has high monthly fees (access) as well as data caps, fixed monthly "minutes", and roaming charges (discouraged use). Similarly for internet: high monthly fees (access), data caps, throttling, kicking off high-usage users, and so on (discouraged use).

    As an alternative, take the revenues from the carriers and divide by the total minutes of service. I don't know what that figure actually is, but for purposes of discussion let's say it's 5 cents a minute. A similar calculation can be done per gigabyte of internet data.

    Suppose the government mandated that carriers could only charge that amount or less, with no other restrictions. Any phone could be used with any carrier, and you choose a carrier at call time by scanning the available carriers like we scan wireless access points. (You wouldn't explicitly scan for each call. Most likely you choose one carrier as default, like we now do with wireless access points.)

    Now instead of making money by getting people to sign up and not use the service, carriers make money the more people use the service. They have to encourage more people to use it, and for longer periods. They have an interest in putting unused capacity to work, and promoting innovative new uses. If a channel is overallocated, they have an interest in building out more capacity.

    The reasoning can be applied to cable TV, internet, and phone service. If the cable company can only charge 15 cents per hour of viewing/downloading (whatever the fee structure works out as), then they will encourage more usage rather than throttling.

    If this change is made, the existing players will make the same profit as now: initially the profits are the same, and no workers need be laid off. Their bottom line doesn't change, only their focus of service.

    It's game theory: change the rules so that the outcome is more desirable.

    1. Re:How to fix "natural monopolies" by Rich0 · · Score: 1

      I've always felt the solution is to split out the natural monopoly, which is the last mile.

      Allow service providers to either charge by the circuit or byte depending on the underlying design, and that is just to provide service from the home to the central office. They can then charge for rackspace within the central office. And that's their entire business - they'd be forbidden for offering any services over their lines.

      Then ISPs or video/phone/etc providers can set up equipment in the central office and sell service to homes. They will be entirely unregulated - they can bundle or not bundle and set caps or charge by the byte or resell do whatever they want. Of course, it will be easy to compete at this level, so somebody who offers lousy service will end up going out of business. The monopoly that runs the last mile doesn't care who wins, because they get paid risk-free for the circuits and rackspace (at a MUCH lower price than is paid today).

      Such a system minimizes the expense of the last mile and promotes robust infrastructure, and lets anybody start up a business selling services to homes for little capital expenditure. That works out great for everybody.

  30. Re:aren't there laws against monopolistic practice by osu-neko · · Score: 4, Funny

    Sure they do! A few years ago, Microsoft was found guilty of violating the laws, and received a harsh sentence. They had to give people coupons or something...

    --
    "Convictions are more dangerous enemies of truth than lies."
  31. Re:Google should buy netflix. by Anonymous Coward · · Score: 0

    Yeah, 'cause the rest of the world doesn't hate those with Google fiber enough yet.

    FTFY

  32. Re:aren't there laws against monopolistic practice by mysidia · · Score: 5, Insightful

    Nothing prevents Cogent from purchasing access to Verizon network.

    Verizon is a Tier1. Tier 1 providers do not buy transit, period.

    "Peering" is usually mutally beneficial, meaning traffic ingress and egress is balanced. I

    No: settlement-free peering is usually mutually beneficial, meaning the benefit to both parties of the relationship is larger than the cost.

    Traffic ratios are almost irrelevent. Although, they are commonly used for negotiation purposes.

    Pushing more traffic into Verizon's network than you pull, means that Verizon's users are requesting data from you.

    If Verizon were not a monopoly; there is no question that this would be mutually beneficial --- if there is poor connectivity to Netflix, or greater latency / worse performance, then competing providers would be favorable for subscribers.

    Better connectivity to Netflix is beneficial for an ISP; moreso, than the cost of some extra ports.

  33. This is a uninformed article by Anonymous Coward · · Score: 0

    Verizon own a 50% stake in redbox because of the Redbox Instant service that also allows streaming of movies.

    FFS, do your homework before making yourself look like an ass.

  34. Except... by Anonymous Coward · · Score: 0

    If anything threatens the future of Redbox, whose business model requires customers to visit its vending machines to rent and return DVDs, its Netflix's instant streaming service, which delivers the same content directly to their screens.

    Except the instant streaming selection is horrible if you want anything recent. I signed up for the trial of Netflix only to cancel it because there wasn't enough selection to make it worth $8/month.

    1. Re:Except... by Annorax · · Score: 1

      We rarely watch movies on Netflix. The real strength of Netflix is the television series that it carries. Our kids can watch tons of the kids shows that they want all afternoon long on rainy days. It's a great source of content if you approach it from that angle.

  35. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    Centurylink slows down YouTube. This is not at all new.

  36. Re:aren't there laws against monopolistic practice by mysidia · · Score: 5, Interesting

    Verizon already got paid, by their customers, the ones who are requesting to stream from Netflix.

    Not only that... if you are ISP, and you have enough traffic to Netflix; Netflix will provide a 'local cache box' to install on your network. OpenConnect hardware appliance.

    Netflix pays for the hardware and such.

    Large ISPs such as Verizon, can potentially put multiple boxes on their network, so they save cost and do not transport large amounts of Netflix traffic long distances.

    Verizon chooses not too. Obviously, they cannot think their customers do not value Netflix. Clearly, they don't care much about their customers -- or there's an alterior motive; or just plain ignorance, blindness, and stupidity.

  37. Network ports are like toilets by mc6809e · · Score: 3, Insightful

    And peering is like agreeing to allow guests to use your toilet as long as you are allowed to use theirs.

    Okay. Fine.

    But what Cogent does after making this agreement with its neighbors is open up a buffet next door with a big sign directing its customers to your bathroom. Then when their customers complain about the backups and stink, Cogent demands you build more toilets.

    1. Re:Network ports are like toilets by Rockoon · · Score: 1

      Exactly.

      I am amazed at how few of the people here know what Cogent is doing, even though this is just another in a long line of slashdot-featured stories about Cogent.

      --
      "His name was James Damore."
    2. Re:Network ports are like toilets by omnichad · · Score: 1

      Except Verizon actually owns the parking lot at the buffet - so to even get in, the customers have to pay for parking in the first place. Verizon is still not providing what their own customers are paying them for.

  38. Net nutrality? by Anonymous Coward · · Score: 0

    I don't need no stinking net neutrality!

  39. Re:aren't there laws against monopolistic practice by Jason+Levine · · Score: 4, Funny

    More importantly, Verizon's paying customers -- the ones who are requesting to stream from Netflix -- are expecting Verizon to invest in their network so that they can deliver the contracted-for services. The fact that Netflix uses Cogent versus Billy Bob's Bass Boat, Bait Barn, and Content Distribution Network does not really play a role here.

    [BEGIN ISP REASONING MODE] Of course, it does. You see, Netflix makes lots of money. Partly, they make that money in a method involving Verizon's network. Verizon doesn't get any of that money. Therefore, it deserves lots of money from Netflix. What's that you say? Verizon gets paid by their customers and Netflix pays their ISP? *sticks fingers in ears* LA-LA-LA-LA-LA-LA-LA I CAN'T HEAR YOU!!!! LA-LA-LA-LA-LA-LA-LA GIVE ME MORE MONEY!!!! LA-LA-LA-LA-LA-LA-LA-LA [/END ISP REASONING MODE]

    --
    My sci-fi novel, Ghost Thief, is now available from Amazon.com.
  40. Re:aren't there laws against monopolistic practice by chriscappuccio · · Score: 1

    What you are describing is the classic Cogent peering dispute

    Specifically, the deal here is that we are contrasting one of the oldest and highest priced providers vs. one of the lowest priced.

    Many networks do not have 1:1 peering relationships. That's reality.

    The fact that Verizon has agreed to peer, but won't properly expand and add ports when they are hitting capacity means that I really don't want to be using Verizon or Cogent's fucking networks!!!

  41. Re:aren't there laws against monopolistic practice by mysidia · · Score: 2

    With peering to ISPs it isn't about equal traffic in both directions, that is more when Tier 1 companies peer.

    Actually... "traffic ratios" are more about what large ISPs use as a tool to prevent smaller ISPs from peering with them settlement-free, as a substitute from purchasing transit.

    Other than traffic ratios are an illustrative tool, that beancounters can understand. They kind of fall apart in a sense, when there are "one of a kind" destinations that aren't on your network -- that your own subscribers demand access to. Whatever ISPs have the best connectivity to Netflix, Google, and the top CDNs, have a sizable advantage, in terms of their end users' perception of performance.

    Verizon (Formerly UUnet) is Tier1. Cogent is a "wannabe" Tier1; that likes to get into 'peering disputes' with other providers, as a way of strong-arming in attempt to claw its way from transit-free to Tier1 status.

    So "Verizon vs Cogent" is a Tier1 matter.

    Cogent's transit-free status, does prevent them from paying, by the way.

  42. Capacity planning failure - by one of the parties by Anonymous Coward · · Score: 0

    Exactly. Netflix is simply one highly visible service affected by factors that may trigger a peering dispute between Verizon and Cogent. Any number of lesser known online services using Cogent are experiencing the same symptoms, but the only reason we are not reading about them is that reality no longer makes for a headline that draws in readers.

    The real problem is that someone did not practice capacity management because they felt it was the other party's responsibility. This is yet another example of why big business only plays well within contractual sandboxes with financial terms. "Free" always ends with somebody crying foul and calling their attorney.

    More perspectives can be found here: http://www.dslreports.com/shownews/Cogent-Verizon-Peering-Dispute-Leads-to-Netflix-Issues-124709

  43. Re:aren't there laws against monopolistic practice by mandark1967 · · Score: 5, Funny

    You do have mod points...it's just taking time for them to show up because you're throttled...

    --
    Sig Follows: "Suppose you were an idiot. And suppose you were a member of Congress. But I repeat myself." -- Mark Twain
  44. whatever happened to boycots? by Anonymous Coward · · Score: 0

    tell everyone to not use redbx driving it out of business. I know its a dream, and I wouldn't say say it except Verizon's response seemed arrogant.
     

  45. Don't make us force net neutrality by Karmashock · · Score: 1

    There are reasons for throttling bandwidth. Entirely reasonable and practical reasons for it... and I wouldn't get in the way of ISPs from doing that. But they can't take advantage of that understanding to exploit people or undermine services using their bandwidth.

    Please... do not make us take your flexibility away ISPs. Because if you start messing with this we will do it.

    --
    I've decided to stop wasting my time responding to AC trolls/sockpuppets... so if you want a response from me... login.
  46. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    You really have no idea how this works. What kills me is Netflix is the problem. If Netflix cared about its customers it would make sure it had the best possible access to those eyeballs, instead they bought the cheapest network access they could get knowing that Cogent runs hot everywhere.

  47. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    In the US:

    Sherman Act (1890)
    1 prohibits agreements/conspiracies in restraint of trade -- could qualify
    2 prohibits monopolization, attempts to monopolize, and conspiracies to monopolize -- depends on how you define the relevant product market and relevant geographic market
    Clayton Act (1914)
    3 prohibits potentially anticompetitive acquisitions, exclusive dealings, tie-ins, and interlocking directorates

    partly taken from the first antitrust outline I found with google http://webcache.googleusercontent.com/search?q=cache:xXme4TnJ4yUJ:www.law.nyu.edu/idcplg%3FIdcService%3DGET_FILE%26RevisionSelectionMethod%3DLatestReleased%26dDocName%3DECM_DLV_012183+&cd=1&hl=en&ct=clnk&gl=us

  48. Re:aren't there laws against monopolistic practice by Guido+von+Guido+II · · Score: 4, Insightful

    There's absolutely no reason I should be footing the bill for a service I have no intention of using.

    You realize that a caching appliance for a heavily-used service like Netflix could save an ISP bandwidth costs, right? Presumably more than enough to offset the cost of switch ports, rack space and electricity.

  49. Re:aren't there laws against monopolistic practice by mdielmann · · Score: 5, Insightful

    Or they'd simply rather not spend time and money to solve someone else's problem?

    You're looking at this the wrong way. The problem is their customer not being able to access the services they wish to in a reasonable manner.

    It's not like rack space is free, or electricity is free, or ensuring that someone else's hardware isn't going to harm your network is free. If I were an ISP, Netflix would "get" to install hardware in my network over my dead body - simply because I DO NOT TRUST HARDWARE AND SOFTWARE I HAVEN'T VERIFIED.

    You do realize that the whole point of the internet is to connect to servers, clients, and peers of an unverified nature, right? And if they co-locate for any of their clients, they already deal with this issue on a daily basis? Go ahead and google Verizon colocation services, just for fun.

    What about the people who AREN'T Netflix customers and DON'T want to pay for someone else's service? Why should my ISP fees be used to help someone else stream movies I can't access?!

    Well, the benefit to their other customers would be that their connection to other servers outside of Verizon's network wouldn't be impeded by the congestion of their customers who would like to stream said movies. Keep in mind, the customer who wants to watch movies on Netflix have exactly as many rights as the customer who wants to play MMOs, or the one who wants to send emails. This benefits all their customers - just not their RedBox business.

    If Netflix wants to solve this, they can talk to Cogent and help Cogent come up with a solution that isn't making Verizon and their non-Netflix subscribing customers foot the bill. There's absolutely no reason I should be footing the bill for a service I have no intention of using.

    It must be a source of relief to you to know that all those services that you use are vitally important to all the other Verizon customers. Or just maybe those other customers' service fees pay for those services they use, on average.

    --
    Sure I'm paranoid, but am I paranoid enough?
  50. Prepare thyself, you villainous scum, Verizon by Anonymous Coward · · Score: 0

    Prepare to meet thy maker as Netflix takes you in the joust, and in the Duel with Sword and Shield, and if there's anything left, the dog boy will be eating it for supper.

    In other words, you shouldn't have fucked with the tubes man, you're gonna get reamed, hard sans lube.

  51. Re:aren't there laws against monopolistic practice by Y-Crate · · Score: 4, Insightful

    Or they'd simply rather not spend time and money to solve someone else's problem?

    Verizon's bandwidth is indeed Verizon's problem.

    It's not like rack space is free, or electricity is free...

    The backspace and electricity demands of an OpenConnect box are likely negligible in comparison to the overall strain placed on the network by Verizon customers using Netflix en masse.

    ...or ensuring that someone else's hardware isn't going to harm your network is free. If I were an ISP, Netflix would "get" to install hardware in my network over my dead body - simply because I DO NOT TRUST HARDWARE AND SOFTWARE I HAVEN'T VERIFIED.

    Good. You sound like a capable admin. Now, what's to say you cannot verify the box?

    What about the people who AREN'T Netflix customers and DON'T want to pay for someone else's service? Why should my ISP fees be used to help someone else stream movies I can't access?!

    By having an ISP you are splitting the cost of using the network among X number of people. Since the cost of an OpenConnect box is rackspace + electricity + verification / customer base, the cost to you alone is exceedingly low.

    There's absolutely no reason I should be footing the bill for a service I have no intention of using.

    This mentality is destroying the country.

  52. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 2, Insightful

    "It is the 5 different ISP's job to share the data load between them."

    No, it is not. The job of an ISP is to deliver traffic from their paying customers to other paying customers, or hand off the traffic to another ISP to deliver to their own customers. In this case, one ISP (Cogent) expects another ISP (Verizon) to absorb infrastructure costs because they failed to plan for external capacity requirements of their customers. Feel free to name your own guilty party here - I am feeling generous at the moment. Either way, the modern Internet is not the same "for the benefit of all mankind" research network it was years ago and ISPs are not sugar daddies. We are talking about for-profit companies making and spending real money in the name of making more money for their shareholders. Your comments do bring a twinge of nostalgia for the old days, but they are wrong today.

  53. Wait by Charliemopps · · Score: 5, Interesting

    I work for a telco, and not too long ago I got to chat with one of our VPs about why this happens. I'm a total net neutrality guy, but after talking to him I understood his point of view a bit better.

    With most large content providers, like google for example, ISPs can go to them and say "hey, we're getting a lot of traffic from you. It's cheaper for us if we can make arrangements that are beneficial to the both of us." and then the ISP and the content provider enter into an agreement where the ISP pays a bulk rate for trunks to a network, and the content provider remains on that network and gives plenty of warning before switching so the ISP can make sure that they have enough capacity in that direction.

    Netflix however, doesn't make these kind of agreements. The switch providers and hosting at will. The ISP will pay for large trunks leading to where the majority of netflix traffic is coming from and then Netflix will suddenly drop that host and switch to another. Suddenly 20% of the ISPs traffic is coming from an entirely new network. But they are still locked into a contract with that other network.

    Also, Netflix has no interest in the health of the ISPs network. If Netflix had a financial interest in the health of the network they could do some rather simple things to help the isp, like encourage users to queue up movies ahead of time, have them download at off peak times and then play when they wanted to watch them. This is was cable companies do after all... but netflix has no interest in this sort of thing and as far as the ISP is concerned is doing is best to be as damaging to the network as possible.

    I'm still all for net neutrality, but its good to understand the ISPs concerns. They aren't just out to thwart Netflix. But Netflix is digging their own grave on this one.

    1. Re:Wait by Anonymous Coward · · Score: 4, Informative

      Right on Man - you VP really straightened things out for you. To obad Netflix would think of a way to help out those poor ISPs.

    2. Re:Wait by Anonymous Coward · · Score: 0

      I don't suppose it's possible that Netflix doesn't make those kinds of agreements because they aren't priced competitively compared to the ability to move around at will, is it? It must be that Netflix genuinely doesn't care about their ability to deliver packets to their customers, and it just out to screw ISPs because they like the challenge.

      If only they'd do something reasonable like offer free peering at a whole slew of public and private exchange points, or maybe provide some sort of managed caching service that would queue up popular content inside an ISP's network and reduce peak usage.

      Oh wait, they already do those things, and it's actually the ISP dicking around with our packets, just like we all thought in the first place:
      https://signup.netflix.com/openconnect

    3. Re:Wait by Anonymous Coward · · Score: 0

      That seems reasonable and all but there's 2 problems.

      1. Netflix goes out of their way by offering hardware to ISPs to cache content. Optimum Online (a direct competitor to Verizon in NY) took Netflix's offer and streaming is absolutely flawless and it was flawless before they did this too.

      2. Netflix is not an ISP. They are not getting paid $100+ a month by millions of consumers to provide internet access. ISPs need to man up, stop crying, get rid of ridiculous caps that do nothing but hold technology back and actually make internet access a first class citizen. It shouldn't be Netflix's concern that Verizon is incapable of providing reasonable service.

    4. Re:Wait by Anonymous Coward · · Score: 0

      Netflix however, doesn't make these kind of agreements. The switch providers and hosting at will.

      Netflix has been using Amazon AWS since the beginning and have been using Level 3 Comm as their primary bandwidth provider for the past several years. Netflix doesn't change providers and hosts "at will", they create many year contracts.

      If your ISP is having issues with Netflix coming in on different ports, maybe it's because you're not getting Netflix directly from L3, but 2nd-hand. Then that 2nd-hand network sees a huge increase in transit bandwidth and goes, "oh hell no", and stops advertising Netflix from your route, so then Netflix suddenly comes in on y our default route on your network, suddenly causing your trunk to see a load spike. Then you run around frantically looking for another peer to tranisit Netflix for you.

      Level3 has some fairly hefty restrictions on peering, like meeting in at least one IX in each major region of the USA. Small ISPs can't do that. So smaller ISPs either get their Netflix 2nd-hand from another larger ISP, or they purchase a port and become a regular customer to L3.

      Tell you what, as a customer of an ISP who uses Level 3, I get super low pings and almost zero jitter to anywhere in the USA at any time of the day. Best Network Ever. I even shaved 30ms off of a 160ms trip to London(EvE Online), when I changes ISPs. And that ping is almost flat 130ms. Almost no fluctuation.

      Lets put it this way, I get a better ping to China over Level 3 than the pings I'm seeing on the World of Warcraft forums of people on the East Coast trying to connect to the New York WoW realms.

      The Internet with L3 is like a LAN. Constant bandwidth, no jitter, assuming the destination can handle it.

  54. Re:aren't there laws against monopolistic practice by visualight · · Score: 5, Insightful

    Yes, it is. The job of the ISP is to provide their paying customers access to 'TheInternet'. That is still the promise they make, and still their obligation. If they can't meet that obligation they should go do something else.

    They are using publicly subsidized infrastructure on publicly owned land to seek rent on a network they are not investing in or improving. So fuck them.

    --
    Samsung took back my unlocked bootloader because Google wants me to rent movies. They're both evil.
  55. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 1

    NetFlix traffic makes up an extraordinarily large proportion of the evening Internet traffic, thanks to their adaptive bit rate streaming (The Atlantic Wire recently reported NetFlix alone as 32.3% of Internet traffic, and growing at 35% y/y). I'm sure every provider would love to rate-limit their traffic, assuming it were legal and possible (since it's usually just hidden as port 80 traffic). The peering points are the next best place, if you know from which peering partner is a heavy carrier of NetFlix traffic. Even then, you're probably affecting other types of traffic since it uses the common HTTP port. NetFlix traffic comes in from multiple sources (transit providers), and it's unlikely that Cogent (in this case) is the only source of said NetFlix traffic.

    As for the 'local cache box', it's a great idea, but my customer (large cable provider in the US) had to say no to this solution due to legal issues. Their point: if they allow NetFlix to put a caching box on their network, they may set precedent that they have to allow any other over-the-top provider to put a cache box on their network, in the interest of fairness. Right now, they're not willing to go that route. With that said, I'm sure some providers are already doing it, but it's not as simple as just slapping the caching box into their network, sadly.

    The dramatic growth of "smart" phones, and their always-growing bandwidth utilization (like those of us who stream NetFlix on our smart phone), is another source of huge pressure on the ISPs to meet bandwidth demands. And that's not just limited to the cell providers, like AT&T and Verizon; they often use other companies, including other ISPs that have a footprint in the area of their tower, to "backhaul" their traffic back to the cell provider's network. Kind of a random thought, but there it is.

    I do not work for an ISP or NetFlix. I work for a large networking company, and my customer is a large cable company in the US that has often faced the question of what to do with NetFlix.

  56. Re:aren't there laws against monopolistic practice by DragonTHC · · Score: 1

    apparently the OP doesn't realize Redbox now has a streaming service.

    --
    They're using their grammar skills there.
  57. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    "Peering" is usually mutally beneficial, meaning traffic ingress and egress is balanced.

    Your conclusion is wrong. Mutually beneficial has no relationship with in/out ratio. That was an old way to determining benefits, but turned out to be bad in practice.

    The general rule is that peering is always beneficial as long as it doesn't involve handing out free bandwidth to potential customers. So, as long as the peer is not a potential customer, it is beneficial. Rule of thumb, not always true.

  58. Re:aren't there laws against monopolistic practice by DragonTHC · · Score: 1

    you're missing the point.

    Other ISPs have already setup their own CDNs for netflix because it's simply cheaper. Verizon is in direct competition with netflix now with Redbox's streaming service.

    I have comcast. Trying using netflix on your cable modem with and without comcast DNS servers. When using OpenDNS, the streams are stalled for minutes. Using comcasts own DNS servers, the streams start quickly.

    --
    They're using their grammar skills there.
  59. Re:aren't there laws against monopolistic practice by PopeRatzo · · Score: 3, Insightful

    They are using publicly subsidized infrastructure on publicly owned land to seek rent on a network they are not investing in or improving.

    That is the heart of the matter. They're so used to huge profits for next to no effort that the notion of giving customers value for their money never enters their mind. And they'd laugh at the suggestion of "invest in your own network".

    There really needs to be some anti-trust cases brought against the biggest telecoms. Threaten to do to them what was done to AT&T decades ago. You'd see service improve everywhere in a big hurry.

    --
    You are welcome on my lawn.
  60. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 2, Insightful

    The job of an ISP is to deliver traffic from their paying customers to other paying customers

    What? The job of the ISP is to purchase bandwidth and resell it to customers. Peering makes purchasing bandwidth cheaper. For an ISP, peering is always a good thing.

    But wait... Verizon isn't just an ISP, they're also a content distributer and being neutral about enhancing their network would not be good for their investments in the competition.

  61. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    No, I as the customer pay the ISP to provide me access to these services. They are no longer providing me the access I am paying for and abusing their government established monopoly position in ways to stifle competition. These practices are anti-competitive. Either the government needs to stop limiting competition or they need to step in and regulate these companies to provide better service.

    It's sad that in America we pay higher prices for worse Internet services and we, the customers, are then subject to anti-competitive behaviors all because ISP's have bought our politicians.

  62. Vz throttling streaming by jmw123 · · Score: 1

    This behavior is inevitable. Content providers that are *also* carriers will inevitably lead to this. The FCC should have stopped this in its tracks years ago but now it's too late. Feckless anti-trust enforcement for a generation doesn't help either.

  63. they do this with youtube.com as well by Anonymous Coward · · Score: 0

    they do this with youtube.com as well..

  64. Re:aren't there laws against monopolistic practice by mkiwi · · Score: 1

    We haven't had a real Justice Department since before the days of Ed Meese. Meese is really the very model of the modern attorney general, who believes his main job is to make sure no rich people get in any trouble and to find ways to subvert the Constitution.

    The current DOJ is good at making sure that no rich people get in trouble---after all, the Feds are the ones who decide what trouble is.

    That said, I think you meant to say something regarding morality and ethics---don't worry, I would have made the same mistake.

  65. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    ...or does that not apply to internet service providers?

    Please. Monopolistic practices don't apply period. Don't give me this bullshit about case X or ruling Y either, because I've yet to see a ruling that actually stopped monopolies from their continued domination. And fines turn into nothing more than a tax write off. They are as much of a joke as levying them against "too big to fail".

  66. Re: aren't there laws against monopolistic practic by Wovel · · Score: 3, Insightful

    Are you sure? Why is the traffic being routed to Verizon? Because Verizon is the optimal path for that traffic. The bulk of that traffic is gong to Verizon's customers or the customer of Verizon's customers. No one is asking Verizon to do anything for free. There may be some case where Verizon has a shorter path to another provider than Cogent, but that will be a small fraction of the traffic.

  67. Re:aren't there laws against monopolistic practice by Pseudonym+Authority · · Score: 1, Insightful

    lf l were an ISP, Netflix would "get" to install hardware in my network over my dead body - simply because l DO NOT TRUST HARDWARE AND SOFTWARE l HAVEN'T VERIFIED.

    lF YOU'RE AN lSP THEN lNSTALLlNG RANDOM SHlT ONTO YOUR NETWORK lS WHAT YOU GET PAlD TO DO. SUCK lT UP AND DO YOUR FUCKING JOB.

  68. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    The ISPs charge for and outline the service they provide for that charge. If every paying customer decides to watch a streaming service from any provider and the ISP has to throttle it's outbound connections below the outlined service specs then it is the ISPs responsibility to upgrade their infrastructure to compensate.

  69. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    Ok, so all Netflix users switch to Redbox streaming. So, wtf are you trying to say wrt network bandwidth and everyone else? Verizon is trying to create its own netflix and engineer scarcity into it at the same time as part of vertical integration. No worse here than comcast buying nbc-universal and coincidentally doing the same shit with netflix streaming.

  70. Re:aren't there laws against monopolistic practice by Zynder · · Score: 1

    At the rate my mod points show up, I must be using a 2400 baud modem. What year is it? :D

  71. Re:aren't there laws against monopolistic practice by greenbird · · Score: 1

    Essentially, Netflix pays Cogent as their "ISP". Cogent probably won that deal with their ridiculously low pricing. And now Cogent expects Verizon to invest in their network so that they can act as an extension of the Cogent network, through a "peering" agreement.

    And there is a whole lot of individuals who pay Verizon for internet access including access to Netflix. That traffic is going over Verizon's network because Verizon customers who are paying Verizon for that network traffic are requesting it.

    The part you seem to be missing here is that Netflix is eating into Verizon's ability to charge obscene rates of $100 a month just to watch movies. Cause, you see, it use to be paying customers had very limited options for accessing video therefore allowing cable TV companies to charge those obscene rates due to a lack of a competitive market. So now that Verizon is facing some competition for their cash cow video market they're going to dictate what they allow their customers to access on the internet to eliminate that competition.

    So lets sum up. Verizon is getting paid for that bandwidth from the other direction. They want to restrict certain uses uses of that bandwidth to maintain their monopoly control over another market.

    --
    Who is John Galt?
  72. Re:aren't there laws against monopolistic practice by greenbird · · Score: 0

    No, it is not. The job of an ISP is to deliver traffic from their paying customers to other paying customers, or hand off the traffic to another ISP to deliver to their own customers. In this case, one ISP (Cogent) expects another ISP (Verizon) to absorb infrastructure costs because they failed to plan for external capacity requirements of their customers.

    No. You're wrong. Verizon is getting paid by all their customers who are the ones requesting the Netflix traffic. By your logic Cogent should be getting paid by Verizon for delivering Netflix traffic to all those Verizon customers. This is the whole point of peering agreements.

    The reason Verizon wants to throttle video traffic to their internet customers is because it's forcing competition in their market for cable video. Verizon can only charge $100 a month for cable video if there is no competition.

    --
    Who is John Galt?
  73. Re:aren't there laws against monopolistic practice by greenbird · · Score: 4, Interesting

    Verizon chooses not too. Obviously, they cannot think their customers do not value Netflix. Clearly, they don't care much about their customers -- or there's an alterior motive; or just plain ignorance, blindness, and stupidity.

    No Verizon chooses not to because they can't charge $100 a month for cable video in a free market with actual competition. Thus they stop delivering other video service over the internet eliminating the competition.

    --
    Who is John Galt?
  74. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    God I wish I had mod points. Tonight I have a short fuse and loved your brevity, Pseudonym Authority! Sock it to that bitch!

  75. See for yourself by rwa2 · · Score: 2

    http://internethealthreport.com/

    Packet loss over a 24-hour period seems to support the claims, but barely.

  76. No corp in America is afraid of laws. by Anonymous Coward · · Score: 0

    They have bought and paid for political cover or are owned by the politician.
    Even if it is managed by another they know what they own.
    And how to give it advantage.

    Rocks are smarter than a citizen.

  77. Re:aren't there laws against monopolistic practice by gmack · · Score: 4, Informative

    There is a good chance it's more complicated than just this. Remember this is Cogent we are taking about here and they are famous for trying to get downstream isps to pay the entire cost of peering upgrades and have also been known to actively cut back on peering points with other providers.

    They are also famous for causing most of the IPv6 routing problems that affect day to day useage.

  78. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    Capitalism. There are a pile of ISPs. If one sucks, vote with your dollars. Drop em and get a real ISP. Simple, done.

  79. Re:aren't there laws against monopolistic practice by AK+Marc · · Score: 1

    Nothing prevents Cogent from purchasing access to Verizon network. What Cogent expects instead, is for Verizon to purchase more network ports so Cogent can offload their traffic for free.

    So what am I, as a Verizon DSL subscriber, buying? In the old days, the subscriber fees paid for peering, and peers were bought based on demand, not punishing companies who do business with competitors.

  80. Re:aren't there laws against monopolistic practice by Mal-2 · · Score: 1

    You're assuming Verizon has viable competition to fear. Alas, there is really no competition for FiOS, at least in this area, so they have no fear. Where are we going to go, the cable company? Like they're any happier about Netflix eating their lunch.

    --
    How is the Riemann zeta function like Trump rallies? Both have an endless number of trivial zeros.
  81. Re:aren't there laws against monopolistic practice by AK+Marc · · Score: 1

    I upload almost nothing, but my bits downloaded are much much more expensive than Netflix's uploaded. Your argument doesn't pass the most basic logic.

  82. Re:aren't there laws against monopolistic practice by AK+Marc · · Score: 2

    There's absolutely no reason I should be footing the bill for a service I have no intention of using.

    So if you don't go to Google, they shouldn't have Google or YouTube caches? I'm guessing they already do. If Verizon wasn't also a content provider, they'd have installed the boxes long ago to keep costs down, instead, they are charging you more in order to harm Netflix users. If you wanted the cheapest service, you should be demanding caches for all the popular services, even the ones you don't use. That frees up more bits for your use.

  83. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    No. Verizon customers want to download content from Cogent's network. Nobody but Verizon should be shelling out cash for that unless Verizon wants to start sharing subscriber fees with all of its peers.

  84. Re:aren't there laws against monopolistic practice by mjwx · · Score: 0

    lf l were an ISP, Netflix would "get" to install hardware in my network over my dead body - simply because l DO NOT TRUST HARDWARE AND SOFTWARE l HAVEN'T VERIFIED.

    lF YOU'RE AN lSP THEN lNSTALLlNG RANDOM SHlT ONTO YOUR NETWORK lS WHAT YOU GET PAlD TO DO. SUCK lT UP AND DO YOUR FUCKING JOB.

    NO IT ISNT.

    An ISP's job is to provide internet services. Hence we call them a Internet Service Provider.

    As such, it is their duty to provide a stable, reliable network and INSTALLING RANDOM SHIT is the antithesis of this. Please consult a sysadmin before making such asinine statements in the future. Conversely you can save time on asking this question to a sysadmin by forcibly removing 3 of your teeth and inflicting severe blunt force trauma to the forward left side of your skull.

    Further to my first sentence, an ISP's only job is to provide internet service, not to decide how their customers utilise that service.

    --
    Calling someone a "hater" only means you can not rationally rebut their argument.
  85. So? by YoungManKlaus · · Score: 1

    My ISP also did that to youtube ... though by accident (they claim)

  86. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    It is unconstitutional for federal government to manipulate businesses, to regulate businesses, to get involved in disputes between private parties, to create so called 'anti-trust', to print fiat currency and call it money, to manipulate interest rates, to steal income via taxes, to get involved in medical care or insurance or banking or education or agriculture or transport and many many other things that are not listed as specific powers authorised to the feds. Government creates monopolies, that was also the case with AT&T when USA gov't destroyed over 3000 private competitors and declared AT&T to be a monopoly "for the common good".

    roman_mir

  87. Re:aren't there laws against monopolistic practice by Jane+Q.+Public · · Score: 1

    "...or does that not apply to internet service providers?"

    It used to be that the FCC strictly forbid the content CARRIERS (telephone, cable, satellite) from being content PROVIDERS, too. But not very long ago they seem to have dropped that regulation.

    And look at the results. We are already seeing some pretty terrible negative effects. Carriers should never be allowed to be in the business of providing content. It's just plain a bad idea, and the consequences are pretty easy to predict. Hell, we don't even have to predict. It's already hindsight.

  88. Remove common carrier protections by Anonymous Coward · · Score: 0

    If Verizon and other companies are throttling certain services for commercial gain then I'd say it's about time they lost the common carrier-like* protections they enjoy. Hold them liable for third party legal infringements perpetrated using the Verizon network and services. If the fuckers want to shape traffic then let them police it while they're at it and enjoy the liability nightmare.

    Carriers who don't discriminate against third party service should enjoy the protections of common carrier status.

    * Yes I know ISPs in the U.S. don't currently have common carrier status

  89. Re:aren't there laws against monopolistic practice by L4t3r4lu5 · · Score: 0, Flamebait

    As such, it is their duty to provide a stable, reliable network and INSTALLING RANDOM SHIT is the antithesis of this.

    You are paid to provide internet access TO WHATEVER RANDOM SHIT I CONNECT TO THE LINE I PAY YOU FOR.Your say in the matter stops at the wire coming into my premises. Whatever I connect, equipment wise, is NOYFB.

    By the way, in this instance *I* am the sysadmin, even if I'm a home user. It's MY network inside my house, not yours.

    --
    Finally had enough. Come see us over at https://soylentnews.org/
  90. Re:aren't there laws against monopolistic practice by sjames · · Score: 1

    If that traffic is bound for Verizon customers, then no. It is not any sort of freeloading to hand a network traffic bound for one of it's customers. Why would Cogent want to pay to give Verizon's customers the packets that they requested and that Verizon has already been paid to deliver?

    In a free and healthy market, Cogent would say "fine, no packets for you" and then laugh as Verizon's customers jumped ship. Alas, it is not a healthy free market and many of Verizon's customers have nowhere to jump to.

    Balance in bandwidth is a fair metric for transit traffic. That is, where B agrees to carry C's traffic that is bound for A and C agrees to carry B's traffic that's bound for D.

  91. Thank you Libertarians by Anonymous Coward · · Score: 0

    If this pisses you off, thank a libertarian. This is the direct result of deregulation. Any half-decent system should have anti-monopoly laws, but the mouth breathing Randians are trying to push us into the place where a company can get on top and leverage its power in these ways.

    Deregulation is like firing the police force - it might feel good, and even make some positive outcomes for you in the short run, but it won't make crime magically stop and you've now got nothing to fight it with.

  92. Re:aren't there laws against monopolistic practice by hairyfeet · · Score: 3, Insightful

    Bingo, we have a winnar! This is just another case of a large corp fucking an audience that probably has NO say or choice in the matter (from what I've seen unless you live on the coasts you get one ISP with a useful speed and the other crap, in mine its 8-20Mbps for cable and 3Mbps for DSL) because God fucking forbid they actually provide what they were fricking PAID FOR by those customers instead of trying to fuck them for every cent they can squeeze!

    What will happen is the vast majority, which don't read tech sites and most likely will never hear a word of this from their corporate kissing local MSM, will try to use netflix only to get a stuttering mess. They will say "Oh Netflix sucks" because they won't have any way of knowing its their ISP that is MAKING it suck so they will have to use the alternative...which is owned by Verizon who will make that much more money off all those people that have to use Redbox instead of the service they originally wanted to.

    This is why we frankly shouldn't allow any company that owns ISPs to own content as they will always end up tilting things in favor of their content. Of course with our government being such corporate whores that every politician gets a free set of kneepads i doubt shit will be done, but that is why our prices put us in the top 5 but the quality and speed puts us behind countries like Romania.

    --
    ACs don't waste your time replying, your posts are never seen by me.
  93. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    So if I go to a pizza place by taxi, and I pay the taxi driver, why should the pizza guy also have to pay the taxi driver?

  94. Re:aren't there laws against monopolistic practice by AmiMoJo · · Score: 3, Insightful

    Verizon chooses not too. Obviously, they cannot think their customers do not value Netflix. Clearly, they don't care much about their customers -- or there's an alterior motive; or just plain ignorance, blindness, and stupidity.

    That's the question. We have a similar situation in the UK where YouTube and iPlayer are unusable on Virgin Media between about 3:30PM and 11PM in many areas. If you switch over to a VPN or proxy that blocks their internal CDN everything is fine, indicating that the CDN cache boxes installed by Google and the BBC are inadequate for the demand. As a result people go on BitTorrent instead, causing more degradation of the network.

    There are only two reasons I can think of for this being the case:

    1. Virgin Media is incompetent and there is some really lame reason like running out of physical rack space or network ports that prevents them getting more cache boxes in.

    2. Virgin Media is trying to sabotage streaming video services in order to drive people to their cable TV products instead.

    I don't know much about Verizon. Care to speculate?

    --
    const int one = 65536; (Silvermoon, Texture.cs)
    SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  95. It's complicated by aitchisonbj · · Score: 1

    Verizon and Cogent are most likely exchange a LOT of bandwidth. And the article says that there are 10 peering points. Cogent are at way more than 10 locations in the US alone. I've got no idea how many Verizon are at, but to me it seems reasonable to connect at more locations rather than push all the capacity at those locations. That then means Cogent needs to do some of the backhaul, or have Netflix boxes at more locations. I think this is a reasonable compromise, but I can't find any detailed summaries of the situation. It would also be advisible for Verizon to add Netflix boxes on-site.

    1. Re:It's complicated by nevermindme · · Score: 1

      Traffic management at more than a half dozen peer points then becomes another huge hassle especially when the load varies over time in a very non regular pattern. Arrested Development hits the NETFLIX servers and the traffic peaks for a weekend as the consumers mainline the content, VZ doesn't move at a pace where they can engineer for that. If its 3 months past last years fiscal year the engineering budget is already dedicated to this FYs projects.

      When you get to more than 6 interconnects with another network it is time to go up by a power of ten with a change in the media anyways. The monthly cost of pesky cables between the cages at the peer point may get a bit obscene when a third party like TELEX is running the inter-suite infrastructure at the peer point. This has a cost but these peer points are in places that already have bandwidth overbuild. Love to tell you that the cage/suite providers are smart enough to put in a TELCO row with a fiber infrastructure for distribution that can be fired up to meet daily needs.... they aren't. Its contracts, lawyers, POs, invoices and work orders as far as the eye can see for 4 hours of effort of firing up a 100Gig link over intra-building fiber..

      To VZ eye, Netflix is floting in cash... they should pay the freight for the bandwidth. To Netflix, VZ has already collected the cash from the subscriber and should be reacting to their mutual customers demands.. There is the main reason for the standoff. There is one way that will certainly cause a reaction, NETFLIX block 90% of their content to VZ IPs and put a banner saying its because the subscriber is on VZ. The Netflix CEO calls the VZ CEO and says you want our distribution appliances now or do you want your call center lines to keep ringing with? I do see why that isn't what is going on...as What could go wrong with charging more for DVD distribution was just about forgotten wasnt it?.

  96. Same content my @rse... by PseudoCoder · · Score: 1
    "... which delivers the same content directly to their screens."

    I'm sorry, but you can't compare the recent releases on Redbox to the mostly C-grade cruft on Netflix Instant streaming.

    I know it's all licensing issues, but to see it as a direct apples-to-apples threat at the moment is ludicrous. I use both; I stream most of the good stuff off Netflix and when I want a new release I go to the RedBox up the street.

    --
    "Now, I doubt any of you would prefer a rolled up newspaper as a weapon against a dictator or a criminal intruder."
  97. Re:aren't there laws against monopolistic practice by delt0r · · Score: 1

    No, it is not. The job of an ISP is to deliver traffic from their paying customers to other paying customers...

    That is not an internet. That is just a net.

    --
    If information wants to be free, why does my internet connection cost so much?
  98. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    Well, aside from Chrétien.

  99. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    All I know is Youtube on Verizon Fios where I am is basically unusable. I'll be lucky if I can watch a video to the end, and that includes many pauses while it rebuffers.

  100. Re:aren't there laws against monopolistic practice by drinkypoo · · Score: 1

    Verizon chooses not too. Obviously, they cannot think their customers do not value Netflix. Clearly, they don't care much about their customers -- or there's an alterior motive; or just plain ignorance, blindness, and stupidity.

    No Verizon chooses not to because they can't charge $100 a month for cable video in a free market with actual competition. Thus they stop delivering other video service over the internet eliminating the competition.

    GP's inability to spell should not have impeded your reading comprehension to this degree. We call that an ulterior motive.

    --
    "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
  101. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 1

    Cogent isn't the problem. This is just reminiscent of the Comcast debacle. Verizon customers are streaming Netflix a lot and Verizon sees this as a direct challenge to the Redbox investment. If they do nothing, people will stop streaming Netflix due to the congestion and start visiting the Redbox in their local grocery store.

    This is the EXACT reason we need net neutrality laws to prevent an ISP from reducing, or in this case, not increasing bandwidth to an external service.

  102. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    Not necessarily, Optimum touts it as a feature that they have the best netflix speed
    http://www.optimum.com/home-internet-service/features/

  103. Re:aren't there laws against monopolistic practice by Slashdot+Parent · · Score: 1

    If memory serves, this is a typical pattern for Cogent. Rather than paying for additional bandwidth as they are contractually obligated to do, they complain loudly in the media and make wild accusations.

    I suspect nothing is preventing Cogent from paying for the excess transit. They just don't wanna.

    --
    They don't grade fathers, but if your daughter's a stripper, you fucked up. --Chris Rock
  104. What does this really mean? by morgauxo · · Score: 1

    Ok, if Verizon is intentionally slowing down Netflix, something like putting a delay on the transmission of packets or throwing away a certain percent of them so that they have to be resent, etc... That would be an unfair practice and something to be pretty upset about.

    But, what exactly are 'Peering Points'? Are they special Verizon to Cogent connections put in place specifically to help us use Netflix? If so then shouldn't we be thanking them for having any such connections at all? Do they for some reason have to add more just because we want to use them? I thought an internet connection was just a connection to the network 'cloud' and from the 'cloud' we just get what we get.

    1. Re:What does this really mean? by TheAmazingChestaro · · Score: 1

      Ok, if Verizon is intentionally slowing down Netflix, something like putting a delay on the transmission of packets or throwing away a certain percent of them so that they have to be resent, etc... That would be an unfair practice and something to be pretty upset about.

      But, what exactly are 'Peering Points'? Are they special Verizon to Cogent connections put in place specifically to help us use Netflix? If so then shouldn't we be thanking them for having any such connections at all? Do they for some reason have to add more just because we want to use them? I thought an internet connection was just a connection to the network 'cloud' and from the 'cloud' we just get what we get.

      Wow... just wow...

    2. Re:What does this really mean? by omnichad · · Score: 1

      Cogent and Verizon are pieces of the cloud. The rain won't flow if they aren't connected with big enough pipes.

    3. Re:What does this really mean? by morgauxo · · Score: 1

      Sure, but here I guess is where I don't get it. The original 'cloud' was just the old Arpanet backbone right? Commercial and other networks were connected to it, eventually leaving the original pieces in the dust and Arpanet was taken down. Those new connections were made not to benefit the whole though but rather to benefit the companies that built, paid for and maintained them right? What makes Verizon obligated to build more connections to Cogent?

    4. Re:What does this really mean? by omnichad · · Score: 1

      Verizon provides connectivity to the Internet as a whole to end users as a paid service (They're an ISP). The connectivity their users need is to servers that are hosted on Cogent's network. The easiest way from point A to point B is to build a bridge directly (i.e. peering). The Internet (at Verizon's end) can route around this limited bandwidth by bouncing all over the country through other routes, but that's not really the best way to do it.

    5. Re:What does this really mean? by morgauxo · · Score: 1

      Yes but nobody provides a direct connection to the Internet as a whole. If I put a computer on the Internet and start serving content from it then that computer is now part of the Internet. I don't expect Verizon and all the other ISPs to start stringing fiber to my house though! Granted, Cogent is much larger than my personal server and Verizon's customers probably are much more interested in reaching Netflix than they are my content. I can certainly see how not making more direct connections to Cogent might piss off Verizon's customers and thus be a bad business decision. I don't see how it would be a net neutraility issue like say inspecting packets and throttling any that involve Netflix would be. It's just an issue of not investing in expanding their network properly.

      Unless.. they are somehow obligated under some sort of agreement to keep the connection between those parts of the internet built up and flowing smoothly. That's more what I was wondering when I asked my original question. Did Verizon somehow take on a responsibility to keep those parts of the Internet well connected? I'm not very clear on the history of how the backbone transitioned from the taxpayer funded Arpanet to the comercial networks that make it up today and what compels the companies that own the backbone links to maintain and grow them beyond keeping their own customers happy.

    6. Re:What does this really mean? by omnichad · · Score: 1

      When the major ISP's built their network, they needed to connect to each other. Rather than bill each other, they created peering arrangements where they would route each other's traffic for free - to mutual benefit. If you're an end-user on an ISP then you have to pay for your bandwidth because you don't own any backbone/fiber routes. You have nothing of value to trade. If the Internet are the highways, your connection is a side street downtown and you pay to get on the highway. They are trying to turn an open highway into a toll road because road maintenance suddenly got more expensive than they wanted. Traffic will find an alternate route, but it's really more of a mess than correcting the real bottleneck.

  105. Re:aren't there laws against monopolistic practice by LearningHard · · Score: 1

    I can come at this from a slightly different angle. I'm very familiar with interconnect billing practices between ILECs/CLECs/CAPs/CMRS etc.

    The issue here is purely Verizon's fault. Verizon's customers are wanting traffic off of Cogent's network. Verizon is obligated to buy ports (Internet Drains in LEC parlance) with a min commit (usually 5gb or so at 2-5 dollars per MB) and billing generally based on hourly samples of usage and then taking the 95th percentile band. There may or may not be a separate access charge. When I am the LEC and my ports to another provider are saturated my response should be to buy more ports with that provider. If I do not then I am doing a disservice to my customers.

    Having worked for Verizon for a few years in this capacity. I can also say that I bet this has a lot more to do with the cost of the ports than anything to do with Redbox. That would require too much communication between the right and left hands.

  106. Re:aren't there laws against monopolistic practice by jenningsthecat · · Score: 1

    There really needs to be some anti-trust cases brought against the biggest telecoms.

    There really needs to be a plan to shift Internet control from the private sector to the public sector over, say, the next 10 or 15 years. The Internet is now societal infrastructure and, like roads and water supplies, should no longer be privately owned. (If we'd done that with the telcos and the cell networks when we should have, things would be much better now). Private fortunes have been made on the backs of taxpayers while corporations enjoyed tax breaks, subsidies, favourable legislation, and access to public rights-of-way. That was legitimate when the Net was new and investing in it was risky, but it's past time for the gravy train to stop.

    Corporations need to be disabused of the notion that putting capital at risk, and cajoling the government to grant them favours, gives them rights in perpetuity to the fruits of their efforts. Beyond a certain point in time and profit, anything that evolves into infrastructure needs to move into the public domain. If we don't start enforcing that idea, soon there will be no public sector at all. We'll lose what little freedom and autonomy we have left, and we'll all be feudal serfs in corporate fiefdoms. I figure we're already about 70% of the way there.

    --
    'The Economy' is a giant Ponzi scheme whose most pitiable suckers are the youngest among us and the yet-unborn.
  107. Re:aren't there laws against monopolistic practice by ak3ldama · · Score: 1

    That is fine so long as they then declare to the customers via a huge poster: We provide the internet, but netflix won't stream in any useful manner. They can watch the customers walk in and right out the door. If by some special business logic they decide not to share this information with their customers then they can wait until customers start posting reviews online and then canceling their subscription. Now if their price is reasonable for THIS particular service then some may be willing to accept that and the ISP can see how they fit into the market place.

    A customers job is to decide if the service they pay for is worth the cost. The ISP, and really any business, needs to understand that relationship and not get all pedantic and bitchy about customers doing things that the provider doesn't like.

    --
    "but money is the God of Algiers & Mahomet their prophet." - Rich. O'Bryen June 8th 1786
  108. Comcast also plays that game by MetalliQaZ · · Score: 1

    There is little doubt in my mind that Comcast also sabotages Netflix to my home. Broken connections are practically non-existent on my cable modem. When the service is running I very rarely have any issues. However, fire up Netflix at night and connections are routinely lost 5 minutes into the show. Traditional downloading will simultaneously be fast as ever. Netflix has a lot of enemies. I mourn for their future loss to the megaton-hammer we know as "Fscking Comcast"

    --
    "Here Lies Philip J. Fry, named for his uncle, to carry on his spirit"
  109. Re:aren't there laws against monopolistic practice by bill_mcgonigle · · Score: 1

    ...or does that not apply to internet service providers?

    Verizon in this case is the physical plant provider, and, contrary to every notion about how markets work, governments enforce monopolies there. We have hundred-year-old cronyism still dragging us down today. Statists are then shocked to find the providers aren't competing on service quality when they have no competition.

    In the not-too-distant future we'll have a majority of people happy to have both DSL and CableTV-derived pure-IP networks available to them and they'll still be arguing in support of 'natural monopolies' via whichever provider they can choose from that gives them the best service at the best price.

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  110. Re:aren't there laws against monopolistic practice by evilviper · · Score: 1

    Pushing more traffic into Verizon's network than you pull, means that Verizon's users are requesting data from you.

    Umm, no it doesn't. We're not talking about last-mile links here, we're talking about backbone. If I'm Cogent, and I need to get traffic from San Francisco to New York, I can dump that on Verizon's network (or anyone else I'm peering with) and their network will dutifully forward the traffic all the way to NY. The end-point could be AT&T, Comcast, or even another Cogent customer, but dumping it on Verizon's network saves Cogent money, not having to utilize their own backbone.

    And this is exactly what Cogent has been repeatedly accused of doing in the past, by pretty much EVERY TIER-1 ISP. Here's just a few examples:

    https://secure.dslreports.com/shownews/92749

    https://www.datacenterknowledge.com/archives/2008/10/31/peering-dispute-between-cogent-sprint/

    http://www.prnewswire.com/news-releases/level-3-issues-statement-concerning-internet-peering-and-cogent-communications-55014572.html

    http://www.datacenterknowledge.com/archives/2009/10/22/peering-disputes-migrate-to-ipv6/

    http://www.cybertelecom.org/industry/cogent.htm

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  111. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    In situations like this, I always ask myself: what would it look like if X corporation were doing the best it could at its job? Without any anticompetitive monopoly interests?

    In this case, it would be Verizon doing everything it can to ensure that its paying customers get as much bandwidth as they can at the lowest cost possible while still making a profit. You want your customers happy and paying you because you provide a good service at a good cost.

    In this case, the problem is Verizon is letting an important service (in the sense of having lots of customer demand) degrade when it has the resources to prevent this. The question is, why would you essentally say *@#$*# off to a paying customer? Because you have a conflict of interest.

    IT is full of this stuff, and it becomes obvious when I ask myself that first question. E.g., why doesn't Microsoft make Word for Linux? Why doesn't Apple allow you to install its OS on other hardware?

    The answer is obvious: it's because these companies don't want to compete on quality, they want to manipulate you into lock-in.

    IT (or at least neworking and software) is one of the most anti-competitive markets in existence. Add all the patent nonsense and it gets even worse.

  112. Re:aren't there laws against monopolistic practice by Richy_T · · Score: 1

    If we'd done that with the telcos and the cell networks when we should have, things would be much better now

    How old are you? I remember when the post office ran the phone system. You had to had their phone, pay rental for it, you only had a choice of colors unless you wanted to pay £400 for one of six speciality phones, service was crap, international calls were out of the stratosphere and many other things besides. Things are a long way from perfect but if you want to see bad, give it to the government.

  113. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    Yes, because the NSA needs us to make their job easier...

  114. Re:aren't there laws against monopolistic practice by froth-bite · · Score: 1

    Mods? oh, about 1963 in the UK.

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  115. Re:aren't there laws against monopolistic practice by alva_edison · · Score: 3, Insightful

    Capitalism. There are a pile of ISPs. If one sucks, vote with your dollars. Drop em and get a real ISP. Simple, done.

    I'd love to live in your magical land that has a pile of ISPs. I get a choice between ATT and TimeWarner, which both suck.

    --
    He effected a bored affect.
  116. Re:aren't there laws against monopolistic practice by Asgard · · Score: 1

    There are plenty of deep-packet-inspection appliances that can discern between one type of port-80 traffic and another.

  117. Re:aren't there laws against monopolistic practice by PopeRatzo · · Score: 2

    You had to had their phone, pay rental for it, you only had a choice of colors unless you wanted to pay £400 for one of six speciality phones, service was crap, international calls were out of the stratosphere and many other things besides. Things are a long way from perfect but if you want to see bad, give it to the government.

    But they brought service to the rural areas, which is something private industry would never have done. They created that network on which you could make calls and made sure it was universally available. You really don't have any evidence that the "special phones" would have been any cheaper back then if private industry was in charge.

    Just be grateful that it was the government that created the Internet and not private industry, or it just would have been cable television from Day One.

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  118. Re:aren't there laws against monopolistic practice by Dogtanian · · Score: 1

    There is a good chance it's more complicated than just this. Remember this is Cogent we are taking about here and they are famous for trying to get downstream isps to pay the entire cost of peering upgrades and have also been known to actively cut back on peering points with other providers.

    Also remember that Netflix themselves tried to use their dominance of the market to bully ISPs- and ultimately that ISP's customers (whether or not they used Netflix or ever intended to ever use it) into subsidising the bandwidth required for *their* HD service.

    It's very definitely true that two wrongs don't make a right, but let's not shed any tears for the other guys who are just as bad.

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  119. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    streaming video i think shd be throttled in the case of long pieces like movies. it degrades service for the rest of us, including folks who are savvy enuf to download a whole movie before watching it. let netflix get into the 21st century and stop trying to control their users every movement. streaming is especially injurious in public wifi access points.

  120. Re:aren't there laws against monopolistic practice by omnichad · · Score: 1

    If Verizon cared about its customers it would make sure it had the best possible access to content, instead they built the cheapest network access they could get without investing in their infrastructure.

  121. Re:aren't there laws against monopolistic practice by Kielistic · · Score: 1

    What exactly do you think the Internet is? It is a very large collection of untrusted nodes connected in a network.

  122. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    That link you posted was about Netflix saving people money by offering free caching servers, which are much cheaper than the bandwidth.

    Here's a free car, you just need to provide gas.. ZOMG, they're making me pay for the gas!

  123. Re:Google should buy netflix. by VisceralLogic · · Score: 1

    Except in a couple years they'd cancel it.

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  124. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    ISPs get changed based on 95 percentile, regardless of the direction. The issue is you can supply a lot of people "the web" with a single 10Gb connection, but if only a few people can consume your upload, then you're paying for twice as much bandwidth. Customers who tend to upload, tend to upload a lot.

  125. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    Cheapest and ironically, the best. They use Level 3 for most of their bandwidth as L3 runs Amazon AWS which runs Netflix. I have L3 as an upstream and I have yet to find any congestion of L3 links. I get a better ping to AT&T New York than AT&T customers in New York get. Figure that one out.

  126. Re:aren't there laws against monopolistic practice by Dogtanian · · Score: 1

    That link you posted was about Netflix saving people money by offering free caching servers, which are much cheaper than the bandwidth. Here's a free car, you just need to provide gas.. ZOMG, they're making me pay for the gas!

    Oh, that's nice. They provide the servers (on *their* terms), which- as you say- are the cheap part, and want the ISP to bear all the bandwidth costs. One of the links in the Slashdot story is dead, but here's a currently working version.

    Netflix- who have a position that is (at best) dominant and plenty of exclusive deals- were *choosing* to not provide access to customers whose ISPs hadn't signed up to conditions that suited *them*. Netflix say:-

    Super HD requires that your Internet Provider is part of the Netflix Open Connect network. Please contact your Internet Provider to request that they join the Netflix Open Connect network so you can get Super HD.

    But as the article points out

    Neither my ISP nor the open Internet is preventing Netflix from allowing me to access its HD content. Netflix is choosing to block me from accessing its HD content because my ISP hasn’t agreed to host Netflix equipment for free and Netflix doesn’t want to pay another CDN to deliver HD content to my ISP.

    In short, they were trying to leverage their dominant market position to make ISPs look bad and force them- and ultimately *all* that ISP's customers- to pay for the costs involved in supporting their *oh-so-generous* free caching servers under the terms of the agreement.

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  127. Re:aren't there laws against monopolistic practice by mysidia · · Score: 1

    The end-point could be AT&T, Comcast, or even another Cogent customer

    Generally no. Backbone peering agreements generally say traffic destined to my customers only.

    That is to say, on non-transit (settlement free) peering sessions between Tier1 providers, Verizon would advertise only Verizon's customers' IP space.

    And the providers' peering agreements specifically include a rule that traffic may not be routed across the link, except according to the BGP advertisements.

    So a packet destined from Cogent to an ATT destination, would not be eligible to be sent over the Verizon peering link (since advertisements for ATT and ATT customers' IP address space would not be propagated to the Cogent-Verizon bgp session).

  128. Re:aren't there laws against monopolistic practice by letsief · · Score: 1

    Whether their terms are generous or not really depends on who you think is holding the cards. A company like Verizon expects to be paid for transit because historically they could demand it. A company wanting to interconnect didn't have a choice if they wanted to send data to them.

    Verizon here is sort of a special case. They're an incredibly large ISP, and they own a Tier 1 network (though I wonder whether they exclusively use them). If they were a small ISP that had to pay to connect to a Tier 1 their perspective would be very different. But, Netflix is a special case too. They offer a service that's in high demand by Verizon customers. I suppose you're right that Netflix and Cogent are looking for special treatment, but that's because they think they are special. And they might be, at least from a negotiating perspective.

    Now, apparently Netflix knows they're not powerful enough to demand agreements on their terms. I suppose too many people don't have more than one plausible option for an ISP, so taking a harder stance than what they've done with SuperHD would be dangerous. Still, I think they ought to do more. It seems silly for Netflix to directly or indirectly pay Verizon for the privilege of sending data to Verizon customers that requested it. If Netflix or Cogent wanted to send traffic *through* Verizon's network and onto another network that would be different. It seems like making the sender pay can really let the ISPs hide shady practices and put content providers in a difficult pricing situation. What if, for example, Comcast charged Netflix much cheaper rates to send data to their customers than Verizon? What can Netflix do? Do you expect Netflix to charge Verizon customers more for service than Comcast? Out of fairness I suppose they should, but that seems like a terrible outcome. It seems like it would be a much better outcome if Comcast/Verizon charged their customers based how much it actually cost them to deliver the data they requested. At least, I think that would clean up some of the perverse incentives that seem to exist in the current pricing structures.

  129. Verizon has higher(er) customer survey ratings by hyperfl0w · · Score: 1

    Not sure what to make of this. Any thoughts other than hopelessness?

  130. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    And, in fact, having done traffic analyisis on my own network at home, it appears that COX is doing a bit of this themselves as netflix streams are routinely interrupted on their network in my area. Not just at my house on my ring, but also on 5 other family member houses, in seperate areas of town, on different neighborhood rings. At the same time, access to COX's own services seems to have no problems whatsoever. This is just anecdotal at this point, but, I believe that I have seen enough to believe that its intentional, either through design or deliberately not fixing it.

    captcha: obsolete

  131. Re:aren't there laws against monopolistic practice by Richy_T · · Score: 1

    Sure, if you don't consider the long history of competition providing cheaper options "evidence". But FWIW anyway, you could buy phones ad-hoc in the US already and guess what? And a couple of years after GPO became BT, I picked up a privately produced phone for £10.

  132. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    Oh, that's nice. They provide the servers (on *their* terms), which- as you say- are the cheap part, and want the ISP to bear all the bandwidth costs.

    Hmmm, 10Gb of bandwidth or 100Mb of bandwidth.. omg, Netflix is trying to save me 900Mb of bandwidth!.. yeah.. boo-freaking-hoo. The caching server on average reduces Netflix bandwidth by 70%-90%. The point is it saves them more money than it costs. You know, like an "investment". You may of heard of these, they're things you put money into and you get more money back, or in this case, save more money than you spend.

  133. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    If Netflix or Cogent wanted to send traffic *through* Verizon's network and onto another network that would be different.

    This. You pay for transit, not peering. Typically peering is free, other than the cost of the ports/hardware.

  134. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    you should be demanding caches for all the popular services, even the ones you don't use

    Only when more money is saved than spent. It takes time and money to setup a caching server and if each random service on the Internet has its own DRM and its own way of caching, then it costs more to manage.

    ISP will install caching servers as long as the time and money is worth the effort.

  135. Re:aren't there laws against monopolistic practice by Anonymous Coward · · Score: 0

    and my customer is a large cable company in the US that has often faced the question of what to do with NetFlix.

    I don't see the issue. Netflix has it harder. They get paid $8/customer and have razor thing margins, Cable companies get paid $100/customer and have huge margins.

    If Netflix can afford to push the bandwidth, then ISPs can afford to receive it. It's much harder to serve content than to receive it.

  136. Re:aren't there laws against monopolistic practice by Rich0 · · Score: 1

    Such an agreement would be trivial to enforce as well. Just set a rule on the incoming router and all traffic destined for non-Verizon IPs coming in over the link gets dropped.

  137. Re:aren't there laws against monopolistic practice by AK+Marc · · Score: 1

    I work for an ISP with all the major caches in it. It takes almost no "setup" and the cost is racking them up, power and cooling. There is no DRM that the ISP has visibility of, and the caching is invisible to the ISP as well. It is 100% "managed" by the content provider, and Google even came in to rack them up and offered to make any necessary routing changes/cabling changes themselves, though the data center people wouldn't let them. There is zero management by the ISP for those boxes, unless the ISP has their own proxies in place that don't work well with them, but that's a separate issue. Your complaints bear no relation to reality.

  138. Re:aren't there laws against monopolistic practice by Dogtanian · · Score: 1

    (Note; the above is apparently a reply to this comment, not mine).

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