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Parallels Update Installs Unrelated Daemon Without Permission

Calibax writes "Parallels recently released version 9 of Parallels Desktop, their popular hypervisor application for Mac. They also released a new product named Parallels Access that offers access to Windows applications from an iPad for $80 per year. Access has received less than stellar reviews. When a user upgrades Parallels Desktop, he is asked if he wants a free six-month subscription to Parallels Access. Even if he says no, the product is installed on his system and the application is started each time the system is rebooted. It is installed with ancillary files scattered around several directories in the system and Parallels has not supplied an uninstaller or listed the steps to fully uninstall the application, despite a number of requests. In other words, Parallels has decided it's a good idea to silently install a difficult to remove daemon application on the system, even if the user has explicitly stated they do not want it. They have not provided an uninstaller or a list of files installed or instructions on how to remove the application files. These are scattered to at least four Mac OS X OS system level directories."

9 of 170 comments (clear)

  1. Good to know by cob666 · · Score: 4, Informative

    I've been using Parallels Desktop for several versions now but I won't be 'upgrading' to version 9 until this is resolved. Up to now, Parallels has been a great product.

    --
    Do what thou wilt shall be the whole of the Law - Aleister Crowley
  2. remote access by KiloByte · · Score: 4, Informative

    The most important part: what this daemon does is allowing remove access to the computer, through Parallels' servers, using closed source code on both sides. Let's see, is there anything nefarious possible?

    --
    The creatures outside looked from Alt-Right to Antifa; but already it was impossible to say which was which.
  3. Re: Macintosh's ease of use by Anonymous Coward · · Score: 0, Informative

    Its apple store, not app store

  4. Re:Macintosh's ease of use by bomanbot · · Score: 4, Informative

    Your first link is not the app store, though. That would be the online Apple Store, you know like Amazon.com? The one that actually has some brick-and-mortar cousins? With the Macs standing around and the Genius Bar? Sorta like Best Buy, but Apple-specific?

    And, also that is definitely not for download, because, you know there is a shipping estimate there? And the first picture actually shows you the physical box the software is shipping in?

    Besides, that box also contains the old version 8 which does not have the obnoxious behavior written about here. That one is new for version 9, which is not in your link.

  5. Re:Macintosh's ease of use by Zcar · · Score: 4, Informative

    Parallels is NOT sold in the AppStore. It's installed via a custom stand-alone installer.

    Of course it is...

    You do realize that's not the App store, but Apple's store where they ship you a box with the software?

  6. Re:Lost a customer by danaris · · Score: 4, Informative

    I've been using Parallels over VMWare Fusion for a few years now (there has been some good bundle pricing on it, and there were some features it had that VMWare lacked at the time when I was deciding, though I don't recall what those were now).

    Unless this turns out to be a tempest in a teacup or otherwise invented or overblown, I won't be doing that anymore, and VMWare will have gained back a customer.

    Dan Aris

    Why not just use VirtualBox? Or are you not touching that due to Oracle having their fingers in it?

    I've used it, but as MightyYar says, it doesn't do as much as VMWare Fusion or Parallels on the Mac. It 3D support, for instance, still leaves a lot to be desired.

    Dan Aris

    --
    Fun. Free. Online. RPG. BattleMaster.
  7. Re:Lost a customer by Bill_the_Engineer · · Score: 4, Informative

    Why not just use VirtualBox?

    Because VirtualBox is slow and lacks features.

    --
    These comments are my own and do not necessarily reflect the views or opinions of my employer or colleagues...
  8. Was going to buy... by Anonymous Coward · · Score: 3, Informative

    I was going to upgrade to Parallels Desktop 9 but after reading about this I might as well switch to VMware fusion 6.

  9. Mac OS X OS system? by davidbrit2 · · Score: 3, Informative

    Mac Operating System X operating system system?

    This is a new record for redundancy records.