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Ask Slashdot: How Do You Fight Usage Caps?

First time accepted submitter SGT CAPSLOCK writes "It certainly seems like more and more Internet Service Providers are taking up arms to combat their customers when it comes to data usage policies. The latest member of the alliance is Mediacom here in my own part of Missouri, who has taken suit in applying a proverbial cork to their end of a tube in order to cap the bandwidth that their customers are able to use. My question: what do you do about it when every service provider in your area applies caps and other usage limitations? Do you shamefully abide, or do you fight it? And how?"

38 of 353 comments (clear)

  1. Start your own provider? by crucifiction · · Score: 5, Interesting

    What would you do if all of the ISPs had 14.4k lines and you just bought that awesome 28.8k modem? They are running a business and have decided to put a cap on your rate. If other providers around you are doing the same thing, suck it up, lobby for a new uncapped plan (good luck), or start your own provider without a cap.

    1. Re:Start your own provider? by smash · · Score: 5, Insightful

      And how are your customers going to get transit to your datacenter? That's right, equipment in the exchange, cellular airtime or satellite airtime. None of which is free.

      --
      I run: Windows, OS X, Linux, FreeBSD. Just because you have a hammer, doesn't mean everything is a nail.
    2. Re:Start your own provider? by smash · · Score: 4, Interesting

      Yup, go for it and see if you can do better. Bandwidth costs money. Sure, it is only photons or electrons, but you need to pay for your share of the capacity on the various links. And no, you don't NEED to download a few terabytes per month. I have capped internet here in Australia (150GB / month) and it is plenty, pretty much. There are terabyte plans available - we're getting to the point where caps are academic now, if you have fast enough internet to stream, there's no need to hoard stuff any more. And at a terabyte a month, you'll run out of space pretty quick if you keep filling your quota anyway. I used to work in a regional ISP, and have seen the bills on the other side...

      --
      I run: Windows, OS X, Linux, FreeBSD. Just because you have a hammer, doesn't mean everything is a nail.
    3. Re:Start your own provider? by sabri · · Score: 4, Informative

      or start your own provider without a cap.

      And you'll soon be out of business. Truth of the matter is, that a business simply cannot sustain by providing unlimited broadband internet for the prices that the average consumer is willing to pay.

      For example, my connection via Charter is great. I pay for 30Mbps but actually get 45Mbps. If I were to suck up 30Mbps 24/7, that would mean that Charter would have to reserve 30Mbps of bandwidth on their network, and to their transits. So 33 customers like me would fill up a Gigabit Ethernet link. With an average price of ~$4 per Megabit, transit traffic alone will cost approx $4000/month, or roughly $120 per customer. Cut that in half, because my ISP will likely peer a lot, and you're still left with $60 per customer. And then we're not even discussing the cost of the access, core and edge network gear, installation and operational costs. I'm paying less than $60/month.

      So, what do ISPs do? They oversubscribe. Since I'm not using my link 24/7 at full speed, it is easy to "share" my bandwidth. The last time I worked for an access-ISP, the oversubscription rates were between 1:35 and 1:50 for consumer-grade access. And in order to make sure that everyone gets a fair share, they'll have to include some type of limitation.

      So all in all, the numbers just don't add up. You can't expect premium service for a bargain price and as long as the ISP is transparent about it, I don't have a problem with bandwidth caps. In the end I can still choose to pay for the premium service and not be subject to a cap.

      --
      I'm not a complete idiot... Some parts are missing.
    4. Re:Start your own provider? by TrekkieGod · · Score: 4, Interesting

      So, what do ISPs do? They oversubscribe. Since I'm not using my link 24/7 at full speed, it is easy to "share" my bandwidth.

      That's not the problem. That's perfectly reasonable, and there's no reason why they should do it any other way. All that this means is that during peak usage hours, people aren't going to hit their max.

      If you have enough users using enough of your bandwidth that your customers can't hit your peak speeds for a reasonable amount of the time, or it's just too slow during peak, then you're selling too high a bandwidth. You don't have the infrastructure to sell 30 Mbps, you should be advertising 15 Mbps. Alternatively, you can upgrade your infrastructure and raise costs. Either way, I have no problems with my speeds being limited, I have a problem with the amount of data I transfer being limited.

      --

      Warning: Opinions known to be heavily biased.

    5. Re:Start your own provider? by Anonymous Coward · · Score: 5, Interesting

      Correct me if I'm wrong, but isn't streaming part of the problem? I know a few people that use their favorite classic shows in a way that I would call background noise and end up streaming them over and over. I have fallen asleep with netflix running a series and several episodes were streamed before it stopped. Had to stream them again. How many times over do we need to send the same bits before it's reasonable to keep them (and not call it hoarding)?

    6. Re:Start your own provider? by Jah-Wren+Ryel · · Score: 4, Informative

      So, what do ISPs do? They oversubscribe

      Caps do not fix the problems of over-subscription. The majority of customers will all have the same usage patterns - basically heavy usage during prime-time and a trickle the rest of the day. Restricting the total gigabytes downloaded by the month can only minimally improve congestion during prime-time ... it does nothing until a couple of weeks into the month when people start to hit their limits and can't download anything at all, otherwise they still go full speed during prime-time.

      Furthermore, the modern ISP has huge, huge margins on bandwidth. Like 90+ % gross margins - the vast majority of an ISP's cost are in the infrastructure (cables, equipment, staff) not in bandwidth itself. Wholesale bandwidth pricing itself has been dropping like a stone, reducing by at least 30% a year for many years now and has recently accelerated to about 50% a year.

      http://www.telegeography.com/products/commsupdate/articles/2012/08/02/ip-transit-price-declines-steepen/

      Download caps are just a wholly inappropriate tool for fixing problems with over-subscription. They are, however, fantastic for hurting competing businesses like NetFlix and Hulu.

      --
      When information is power, privacy is freedom.
    7. Re:Start your own provider? by Cimexus · · Score: 4, Informative

      Agreed. Transfer caps in Australia aren't the big problem they were 10 years ago. There are enough choices of cap (at different price points) that there'll be one to suit pretty much everyone. My ISP in Australia (Internode) has caps ranging from 30 GB to 1.2 TB per month.

      The problem in the US though is twofold:

      1. In many areas there are only one or two ISPs available (the local cable monopoly and the local phone/DSL monopoly). Not like in Australia where pretty much everyone has 15-20 ISPs to pick from (even if many of them are Telstra resellers).

      2. Some US ISPs have transfer caps, but it's a one-size-fits all approach. You can't choose different caps for different prices like you can in Australia. My (cable) ISP in the US had a 300 GB cap but there was no option to move to a higher cap if I needed it (other than to get a business connection).

      Basically, I have nothing against caps *IF* you provide options. Grandma who just checks her email and does a bit of banking can get by on her 10 GB cap which costs some measly $15/month or whatever, the average family of four can get the mid-range "few hundred GB" plan and Mr. Uber Torrenter can get his 1 TB+ cap (but has to pay more for it). That's how it works in Australia and it's fine. In some other places though there's a cap, and no choice.

    8. Re:Start your own provider? by ifiwereasculptor · · Score: 2

      Well, they are linked. Would you rather max your speed at 50KB/s or reach 1.0MB/s but be limited to 130GB per month? They amount to the same monthly hard limit (unless my math is off), but with the faster connection you can simply burn through your allowance faster. The plus side is needing less actual machine uptime for the same data transfer.

      Of course, caps can be reasonable or unreasonable. My ISP sells 10Mbps connections limited to 80GB/mo. I'd much rather reach only 5Mbps limited to 160GB/mo, and they should have a plan tailored for people like me, since it would actually make peak hours easier on them. But, like in all markets, a specific number, feature or buzzword dictates the sway of a mass made by about 80% of largely uninformed people. Or at least that's how executives view things, but the result is the same.

    9. Re:Start your own provider? by Mitreya · · Score: 4, Insightful

      Yup, go for it and see if you can do better. Bandwidth costs money.

      Based on the fact that there is never really any competitors, I think that's not it.

      Physical access to customers is monopolized so that there is typically no competition.

    10. Re:Start your own provider? by green1 · · Score: 2

      I dropped my business plan when I discovered that:
      - Business tech support was mon-fri 8-4, residential tech support was 24/7
      - The highest business plan was half the speed of the average residential plan
      - The business plan cost 4 times as much as that residential plan
      - Data caps were the same on both
      - Uptime guarantees were the same on both (none)

      In the end, I went from a 4Mbps 2 static IP business plan to a 15Mbps 2 dynamic IP residential plan + a good VPS, and still saved about $80 a month. And on the upside I don't have to pay for electricity or physical maintenance on my server any more, and my server no longer cuts in to my home bandwidth allocation. (not to mention it's on a faster link than it was in my house)

      Apparently the business model of ISPs in my area for business customers amounts to "screw them"

    11. Re:Start your own provider? by DarkTempes · · Score: 4, Informative

      You can easily pass 150 GB a month just watching 720p video from youtube or twitch.tv every day. Maybe even 420p, I'd have to do the math. Don't even think about 1080p. I know that with my 300GB cap that I have to be very choosy about what content I get to watch in 1080p.

      If you're a gamer then you can use up large portions of 150GB just from game patches. Actually downloading a new game is frequently 15GB or more (your typical MMO is over 20GB these days, even FPS games get up to 30GB).

      You like to clone big projects on github and tinker with them? Tough luck.

      And that's just for ONE person without any file sharing; imagine a house full of people that actually use their technology. You wouldn't even be able to buy a plan with a cap that accommodates their needs (the highest my US ISP goes to is 450GB). And if they're all streaming their media then you're actually multiplying the bandwidth cost for any individual media item as they can't just push it over the local network.

      Tell me 150 GB / month is plenty when you retire and you're actually home to use your internet more than a couple hours a day.
      I mean, sure, you don't NEED the internet. You could survive perfectly fine from subsistence farming. But sometimes nice things are nice to have...

      The argument that it's expensive to be an ISP as a reason for caps is flawed. That's a reason to raise prices but not a reason for caps. Hell, do ISPs even pay for bandwidth in their peering agreements? No?

    12. Re:Start your own provider? by Arker · · Score: 2

      It's also a market where the customer almost never understands what they are buying. The salescritters certainly never understand what they are selling. Just witness all the babble about 'speed' when they arent talking about speed at all, but throughput. (If you have difficulty understanding the difference, consider a Ferrari vs a Road Train. Which one is faster? According to the marketing materials from every ISP I have ever seen, the tractor-trailer is 'faster' which is obviously utter nonsense.)

      --
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    13. Re:Start your own provider? by MightyYar · · Score: 2

      Caps are perfectly reasonable (as long as they are up-front about it), but I think they are enforced disingenuously. IMHO, the fairest way to enforce them is with throttling, similar to how T-Mobile throttles bandwidth after your "4G" speeds run out and you are forced back to 2G speeds. If I exceed my 250GB Comcast cap, then don't charge me $10 or cut me off - just only let me use bandwidth when no one else is using it... put me at the back of the line so I don't negatively impact those still under their caps.

      --
      W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
    14. Re:Start your own provider? by hot+soldering+iron · · Score: 2

      Did you even read the parent post? He said Physical access to customers is monopolized... by government regulation, paid for by industry through their highly paid lobbyists. You can start an ISP, if you can pony up a couple million to buy a lobbyist, and more millions for equipment, lawyers, employees, and then more millions for finally getting to tap into a backbone for bandwidth...

      Artificially imposed monopolies throw a monkey wrench into the theory of free enterprise competition and technology improvement driving down costs of goods.

      --
      When you want something built, come see me. If you want correct grammar and spelling, get a F*ing liberal arts student.
    15. Re:Start your own provider? by AmiMoJo · · Score: 2

      Caps area always a problem for any country. I don't know if Netflix is available in Australia, but consider that high usage of streaming video could easily hit a 160GB/month cap with a few users in the house. Your economy is hobbled because no-one can come in and just set up a competitive streaming video service, they have to deal with the fact that on top of their fees the user will have to pay more for their broadband connection to get high enough cap.

      In the UK broadband is supplied by either a cable company that also supplies TV, or by telephone lines which are mostly owned by a company that also supplies TV. Some ISPs also offer their own streaming video which is excluded from caps. There is a huge conflict of interest and it hurts our economy.

      --
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      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    16. Re:Start your own provider? by fredklein · · Score: 3, Informative

      Streaming means you are at the mercy of the provider. If they determine it is not profitable enough to carry a particular show/movie, then you lose access to it. Probably forever.

      At least if you "hoard" it, you have a local copy you can watch whenever.

    17. Re:Start your own provider? by Hamsterdan · · Score: 2

      "We watch Netflix in our household in lieu of cable"

      One of the reasons for data caps. They are affraid mor people would cancel their TV service.

      --
      I've got better things to do tonight than die.
  2. My Favourite Question Of All Time by Zontar+The+Mindless · · Score: 5, Funny

    When I first ordered Internet service here, and asked them what my monthly bandwidth cap would be, their customer service guy responded with the following question:

    "Bandwidth cap? I'm sorry, is that some sort of hat? And what does that have to do with your subscription to our service?"

    Sometimes I really do love living in Sweden.

    --
    Il n'y a pas de Planet B.
    1. Re:My Favourite Question Of All Time by multriha · · Score: 5, Funny

      Back when there was some competition and choice in my area for DSL service, my standard question was "Could I run a commercial porn busisness off this connection and max it out 24/7/365?". (Assuring them that wasn't my intended use, but I wanted that freedom).

      One ISP responded by saying, 'Of course, actually until recently one of our customers was one of the biggest porn companies in the US'.

    2. Re:My Favourite Question Of All Time by girlintraining · · Score: 4, Informative

      One ISP responded by saying, 'Of course, actually until recently one of our customers was one of the biggest porn companies in the US'.

      Porn server on a DSL line. Musta been really into spanking and torture. :) Okay, that aside, yeah, there's plenty of ways to fight a cap if you're stuck in a residential area and have no alternatives; ICMP traffic typically isn't counted or capped. If you setup a micro instance in the amazon cloud or elsewhere, and create a VPN that uses ICMP traffic, you can tunnel through that and out into the wonderful world of unlimited bandwidth.

      The fact is, tabulating the actual bandwidth used isn't a matter of just adding up the bytes on the wire transmitted or received, and that's because every way of auditing it is different. Some ISPs track it at the border router, some try to limit it during peak periods... take Comcast for instance...

      They have this 'burst' thing where the first 5MB of a http or https connection runs at max speed, then throttles. Well, you can use that to your advantage -- just send a reset packet after 5MB is exchanged, and enable http resume. With a few other tweaks to http pipelining and other things, you can easily get triple what your rated line speed is supposed to be... but it requires you setup your own dedicated gateway/firewall/router combo box and some really complicated ipchains and kernel magic.

      My point is, extensively test what your ISP does and doesn't throttle, how it throttles, and how it caps. Then game the system. It's just another hurdle to be overcome. And when you've figured it out, share it with others. ISPs need to get the message that if they aren't going to support network neutrality, the network is going to rise up and kick them in the ass.

      --
      #fuckbeta #iamslashdot #dicemustdie
    3. Re:My Favourite Question Of All Time by RulerOf · · Score: 2

      They have this 'burst' thing where the first 5MB of a http or https connection runs at max speed, then throttles. Well, you can use that to your advantage -- just send a reset packet after 5MB is exchanged, and enable http resume. With a few other tweaks to http pipelining and other things, you can easily get triple what your rated line speed is supposed to be... but it requires you setup your own dedicated gateway/firewall/router combo box and some really complicated ipchains and kernel magic.

      I've often wondered if anyone's written up a guide on how to game that. I'm guessing that tunneling all of your traffic through an SSL VPN and then running the reset shenanigans might make that particularly easy...

      --
      Boot Windows, Linux, and ESX over the network for free.
  3. Business by michaelmalak · · Score: 3, Informative

    The solution to get more allowed usage is to purchase business service from your ISP.

  4. And how? by fustakrakich · · Score: 2

    Dewey, Cheatham...

    --
    “He’s not deformed, he’s just drunk!”
  5. Fight back with compression! by hawguy · · Score: 5, Funny

    I fight my carrier's bandwidth caps by only downloading compressed content. For exampe, if I dowload a zip file that contains 100MB of data, but the Zip file itself only consumes 10MB, then I've effectively downloaded 90MB of data for "free" through my ISP and bypassed their cap. Ha! Take that Comcast! Sometimes when I find a file with a really good compression ratio, I'll download it 3 or 4 times just to screw them over even more.

    It takes a little more of my time to calculate how much I've exceeded my cap, since I keep a spreadsheet of everything I've downloaded (which can get tedious when adding up all of the requested objects from a website that uses gzip compression) but the satisfaction is well worth it.

  6. Re:Depends if they cap VPN (encrypted) traffic or by multriha · · Score: 2

    Unfortunately, broadband choices are very limited in most of the U.S. (elsewhere too I'm sure, but only know the states).

    Where I currently live despite it being a moderate sized city, with an extreme tech community. Your only options are cable through Comcast or DSL through Centurylink. When you factor in what speed you can get where in the city. Voting with your wallet isn't much of an option.

  7. Business level accounts by dhickman · · Score: 2

    Lets face it, we are not the typical ISP customer anymore.

    I learned a long time ago that business customers get treated much better than general consumers.

    Yes business accounts cost more, but you get priority services, more technical customer service, static ips, and best of all no restrictions.

    So organize an LLC, get a business bank account, and then get business internet service. Since this is probally going to be in your house, sell yourself the cost of local DSL (invoice and pay for it using personal funds) and it is an easy IRS write off.


    People on here complain about caps and port blocking all of the time without realizing that everything costs money. In Oklahoma City, Business Internet is $90 a month. That gets me a static IP, 24/7 knowledgeable tech support, free equipment, truck rolls at 2am, 5up/30down ( dedicated priority service over consumer.)
    The closest consumer plan has the same speeds but the cable tv support department, caps, blocked ports, must supply own equipment, and the bandwidth is not dedicated. All for $59 a month.

    It is worth an extra $30 a month for the access, of which I write the whole thing ($89) off at tax time as a business expense.

  8. Generally speaking by stonecypher · · Score: 2

    Generally speaking, if you call the host and say "I need a line without caps, can you quote me a price," they will.

    Oftentimes you'll have to call it a business line though.

    --
    StoneCypher is Full of BS
  9. Unlimited Use and UK's Disgrace. by tuppe666 · · Score: 4, Informative

    In the UK at least 6 years ago when the government was all *cough* pushing the idea it was an E-Govenment. Basically a petition was sent to the Government complaining that ISPs offered unlimited data...which in practice was often seriously crippled that offered little data. The response was to pass the buck to the Advertising Agency Authority who still do little to nothing http://www.theregister.co.uk/2007/07/03/government_dodges_unlimited/ That was in 2007. It is now 6 years later and nothing changes https://www.change.org/en-GB/petitions/ofcom-ban-the-fraudulent-use-of-the-term-unlimited-by-mobile-networks-and-isps .

  10. 10 GB/mo ro less by tepples · · Score: 2

    I have capped internet here in Australia (150GB / month) and it is plenty, pretty much.

    150 GB/mo? Luxury. In some areas, all people can get is satellite and cellular, and those tend to run 10 GB/mo or less on affordable plans. I'm glad I happen not to live in such areas at the moment.

  11. Write to your representative by dutchwhizzman · · Score: 2

    Your democratic representative should fight for uncapped internet at decent prices. If there is some form of a monopoly going on, there should be a price cap on how much an ISP is allowed to ask and what the minimal service for that price should be. That may sound communist, but monopolies have nothing to do with free market. If you want a market economy, you need the government to stimulate innovation and competition, so they should encourage your ISP to come up with ways to give you a better service and/or price if there is no "natural" competition for them.

    --
    I was promised a flying car. Where is my flying car?
  12. Try Satellite.. by SuperCharlie · · Score: 2

    We had nobody but satellite a while back and got 12G/mo rolling. Try streaming Netflix on that.

  13. Business class Internet won't help everyone by tepples · · Score: 3, Interesting

    Switching to a business rate may help some people who live within range of wired broadband, but it's not for everyone. Some ISPs refuse to provide business-class service to addresses zoned residential. And with all the other people who choose where to live based on broadband availability, the asking price for properties with no access to wired broadband has fallen. This means an affordable place to live may be affordable only because there's no wired broadband. For those in this situation, switching to a business plan won't kill the cap. Verizon and AT&T, for example, advertise business plans where multiple devices access a shared pool of monthly data transfer allowance.

  14. what about bad meter accuracy? by Joe_Dragon · · Score: 4, Interesting

    not only can meter accuracy be off they can.

    round up

    bill you for overhead data and APR traffic.

    Bill you when your modem is off (well the system is trying to send data to you so we bill for it)

    http://www.dslreports.com/nsearch?q=cogeco&old=Search&cat=news

  15. Unmetered wee hours by tepples · · Score: 2

    Restricting the total gigabytes downloaded by the month can only minimally improve congestion during prime-time

    Some ISPs have an interesting way to shift heavy use away from prime time. Satellite ISP Exede, for example, turns off the meter between midnight and 5 AM local time. This encourages subscribers to run bulk downloads, such as Steam purchases or service pack downloads, during the wee hours when the bird is less congested. This is similar to how long distance companies and cellular voice carriers offered free nights and weekends.

  16. Re:It's a utility by Todd+Knarr · · Score: 2

    With electricity, water and such, you control how much you use. You can reduce your usage if you can't afford the higher bills.

    On the Web, the web site controls how much I use. If they include an ad on their site that streams video, I can't stop them from doing it short of not visiting that site at all. And of course I don't know what they'll do until after I'm already on the site and the usage has occurred, so how exactly do I control my usage? Also, in too many cases the caps don't take into account normal or ordinary usage, they're set solely to let the ISP avoid investing in better infrastructure. Too often the caps aren't about backbone bandwidth, they're imposed because of local congestion within the ISP's own infrastructure where bandwidth isn't costing the ISP anything on an ongoing basis. Bluntly put, the ISPs have oversold their own local network capacity and now don't want to invest in correcting that failure. When at the same time they're announcing increasing profitability, my sympathy for them wanes.

  17. Sonic.net CEO on data transfer caps. by Animats · · Score: 3, Interesting

    Sonic.net does not have data transfer caps. You buy a bandwidth range, and you can use it all 24/7 if you want. Here's what Sonic's CEO says: "My opinion is that caps make little technical sense, and I believe that the fundamental reason for capping is to prevent disruption of the television entertainment business model that feeds the TV screens in most households."

    Sonic is one of the few remaining independent US ISPs. They have to lease local circuits from AT&T, but they buy their own upstream bandwidth. In a few areas they have their own fiber to the home, and there they offer gigabit connections for $70 a month.

  18. Re:My mother married a farmer by Jafafa+Hots · · Score: 4, Insightful

    I'm in the San Francisco Bay area, and the speeds here are the worst and the prices the highest of anywhere I've ever lived.

    Sometimes I say that in response to people claiming it's more expensive in rural areas because the cost of infrastructure is higher than in populated areas.

    Other times people tell me it's high here because there's a huge population and so more people to serve.

    Here in the epicenter of the internet, internet service sucks, and everyone uses contradictory excuses for it.

    The REALITY is that prices are high in the US because we have virtual monopolies and no regulation to speak of, and so capitalists do what capitalists do in those conditions:

    They gouge.

    --
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