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NYT Publisher Says Not Focusing on Engineering Was A Serious Mistake

curtwoodward writes "You'd have a hard time picking just one way the traditional news business stumbled into the Internet era. But America's most important newspaper publisher says one mistake sticks out. In a recent discussion at Harvard, Arthur Sulzberger Jr. of the New York Times said newspapers really messed up by not having enough engineers on hand 'building the tools that we're now using.' Instead, the the news business faces a world where outsiders like Facebook and Twitter control the technology that is distributing their work." Or maybe those outsiders are just better.

12 of 148 comments (clear)

  1. Yeah, they dropped the ball by sandytaru · · Score: 4, Insightful

    And they still haven't figured it out, which is why many of them are sticking their content behind ineffective paywalls instead of building robust discussion communities.

    These days, I surf to Google News and generally click on the first link that doesn't seem to have a video on it. I read so much faster than I could watch a video that as soon as I see one, I hit backspace instantly. (Also since I'm usually at work with mute on and very few of them have proper closed captioning on their videos!)

    --
    Occasionally living proof of the Ballmer peak.
    1. Re:Yeah, they dropped the ball by Austerity+Empowers · · Score: 3, Insightful

      How do you pay for serious investigative journalism, something I think that we are seriously lacking and suffering from, if you can't pay for your journalists? You cannot expect the masses to read lengthy and detailed reports on Syria, NSA, etc. and those things cost real money to investigate. Those guys are off watching Miley shake her ass, and honestly those stories are cheap to produce and highly profitable (and frequently just video clips from where miley last shaked her ass, no work at all!).

      It's always been for the more discerning types to read the paper, understand it, and start shouting out loud (i.e. subscribers). This in turn sells the papers to casual observers who are skeptical but scared enough to verify. But the paywall doesn't do that, people see the paywall and run elsewhere and either get puddle deep, misinformed or even outright misleading coverage from fox/cnn/msnbc and content themselves with drivel. Further, because the content is online on someone's server, and there's no hard copy, it feels frequently as if the story changes every time you read it. (And on some websites, it DOES!).

      The paywall needs to be fast and easy, one click shopping. Buy the story, receive an epub (that you can view in the web browser). Allow libraries to archive the epub and loan out a copy at a time, etc. I agree, stop with the goddamn video, words are far more searchable and faster to consume. What we want is actual journalism. But it has to be paid for (and worth paying for), ad revenue alone won't cut it with all the distraction out there.

    2. Re:Yeah, they dropped the ball by sandytaru · · Score: 3, Insightful

      I don't disagree, and I do in fact pay subscriptions to a few websites that offer them. In exchange, those websites offer some perks to paid subscribers (one of them shuts off all advertisements.) I've turned off Ad-Block on sites that are careful about not having overly annoying ads as well.

      The perk of "seeing content at all" is not enough to convince many folks to pay directly for it.

      --
      Occasionally living proof of the Ballmer peak.
  2. they lost control of their revenue sources by alen · · Score: 4, Insightful

    used to be if you wanted to advertise in NYC, you did it in the NY Times. everything from a home to a car to a job. now someone else owns the platforms for advertising

    but then again, the NY Times was always a snobby paper that turned its nose on anything the staff believed was below them.

  3. No, he's wrong by Anonymous Coward · · Score: 2, Insightful

    A top newspaper like the NYT is all about the newsroom culture where the reporters are the heroes. IT is backroom in that environment. A big investment in IT would've been wasted because it would've been almost impossible to manage an innovation culture almost completely separate from the main mission of the company.

    What they need to do is partner with IT companies in that space. Choose a small cap partner that will give them a stake, don't just rely on FB or Amazon or whatever.

  4. Re:Private entetise controlling speech by intermodal · · Score: 5, Insightful

    The flaw in your reasoning here is that you are assuming two fallacies are true.

    First, that people single-source their information. Even a given individual gets most of their news from the AP, for example, it doesn't mean they chose the AP. Perhaps they were linked most frequently to these articles. A method by which they probably are exposed to a great number of other information sources, but with the AP getting the most exposure for that individual.

    Second, that the companies actually control the content that most people see. Facebook, for example, may be disturbingly Big Brotheresque in their policies, but their degree of censorship consists primarily of punishing breastfeeding mothers who post photos and deleting fan pages for Social Fixer, while allowing basically everything else but hardcore sex.

    If you want more freedom of speech than the corporate providers are willing to provide, get your own server and promote it. Even in the days of Geocities, there were certain controls on your use of that space, and the alternative of running your own server has always been the primary way to ensure the freest of speech.

    --
    In SOVIET RUSSIA... erm...NSA AMERICA, the Internet logs onto YOU!
  5. Re:Private entetise controlling speech by MickyTheIdiot · · Score: 4, Insightful

    People do not single source their information, which is absolutely true, but that misses the point. The point is that corporate information yells though a stack of a million amp PA speakers as compared to personal speech which is the equivalent of a whisper. If you say money is equal to speech you have to admit that some people get way more speech than others. Getting rid of net neutrality makes the problem 10 times worse because then you *can't* set up your own server and expect it to reach everyone. Setting up a linux server to serve yourself is not equal to a server room with 1000 servers... that's just a false equivalency.

  6. Right tool, wrong managers by meta-monkey · · Score: 4, Insightful

    No.

    They could have had every engineer who wound up working for FaceTubeTwitSpace on the NYT staff in 1999 (assuming timewarp so they're not 12 at the time) and they would still have failed, because the management would never have listened to the engineers. Because the engineers would have said, "Hmmm, this business model is going to fail because of distributed peer-to-peer information and content delivery. We should build a peer-to-peer information and content delivery instead, cannibalize and eventually abandon print advertising."

    Would. Not. Happen.

    To complete the /. analogy, this would be like in 1890, an engineer at a buggy whip manufacturer saying "Yeah, we're making tons of money off buggy whips, but this won't last. We need to retool our leather workers to make steering wheel covers for these new automojiggers instead, or I guarantee, in a little over a hundred years, people on futuristic electrically connected typewriters will write each other personal letters in which they use our industry as an example of failed business processes!"

    --
    We don't have a state-run media we have a media-run state.
    1. Re:Right tool, wrong managers by spacepimp · · Score: 3, Insightful

      They failed precisely because they just used a website. The idea that content is king is a bit dated now. The gravity of NYT news alone was not enough to pull people to them. They needed to become the distributor of their content to keep it relevant in as many places as possible. While they were at it they should have used their gravity to help promote and engage others in conversation about the news, or allow others to provide news of their own. Just building a website throwing news on it and putting it behind a pay wall is exactly why they failed.
      The point is the goal is to reach an audience same as it ever was, and all that NYT did was play a stubborn gate keeper that ensured their irrelevance by forcing people to go to their site, or pay for a paywall.

      I will say it once more: Content isn't the goal, an audience is. Building walls around your garden and making it harder to reach only made people find simpler routes of access to the news that was reaching/finding them not the other way around.

  7. Re:Why would they hire engineers? by h4rr4r · · Score: 3, Insightful

    I think you are making a huge mistake here.
    Yes they are results oriented, but sometimes the best results are not found in the free market. For example we pay more than other first world nations for healthcare and get less of it. Clearly not a good result. The same thing with cell phones, our lack of regulation is preventing a good result.

    You are confusing fact based and result oriented with a fear of change or being able to adopt new ideas.

  8. A True Consultant by snookerdoodle · · Score: 4, Insightful

    From the second fine article: "It's the nature of employees to want to do the things outsiders might do for you. And it's not just money it's costing you. People coming from outside your organization are free to think without the encumbrances of insiders."

    No, it's not. It's the nature of consultants to want to separate you as a company from your money. It is the nature of consultants to attempt to sell their services by any means possible, including questioning the work ethic and intelligence of employees.

    "People coming from outside your organization are free to think without the encumbrances of insiders."

    Yup. Instead, they are completely shackled by the encumbrances of outsiders: Not being truly invested in a company's well-being at the top.

    I've been at this awhile now. I've been a consultant (and liked it) and an employee (and liked that, too). I've seen organizations go through the outsource-insource-outsource cycle enough to know it makes little difference.

    BREAKING NEWS: Consultant Thinks You Should Hire Consultants.

  9. Re:Why would they hire engineers? by Anonymous Coward · · Score: 2, Insightful

    The thing is, reduced freedom is a good thing in this instance. In fact, a monopoly (the government) with the interests of the people in mind, is a great thing in this situation. When there's only one buyer for the vast majority of all medical treatment, that buyer can run the table on all of the suppliers. With the current US health care system, the drugs companies can tell insurance companies "pay this much, or you don't get to use our drug", in a socialised system, the government can tell the drug companies "sell it to us for this much, or you don't get to supply us, and that means you don't get to supply anyone of any significance".

    The bottom line in this is undeniable. The average amount paid for health care in other developed nations is 4 times lower than the amount paid in the US. The level of treatment is on average higher. I don't understand why so many americans fight against 4 times lower cost for better treatment.