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Forrester Research Shows Steep Decline in Free Office Suite Stats

An anonymous reader writes that although many Linux users (and others) are at home with OpenOffice and LibreOffice, typical organizations are as addicted as ever to MS office formats. In 2011 13% of organizations had OpenOffice variants installed on some computers. Today that number has dipped to 5% according to Forrester Research. ... The poll included [shows totals] over 100% as many organizations have multiple versions of offices installed. Also surprising, Office 2003 is alive kicking and screaming as almost 1/3 of companies and governments still use it even though EOL for Office 2003 ends with XP on the same date! The good news is online cloud-based platforms are gaining traction with Google Docs and Office 365 which are not so tied to Windows on the client."

9 of 337 comments (clear)

  1. Office 365 by Sarten-X · · Score: 5, Insightful

    So to avoid locking our data into a Windows-only proprietary format, we'll lock it into a Windows-centric Microsoft-owned cloud? Oh yeah, that's going to work much better.

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    1. Re:Office 365 by Billly+Gates · · Score: 5, Interesting

      What is the benefit of cloud-based office software? I understand it allows the service provider to demand rent indefinitely. What benefit does it provide to the end-user?

      Easy. I can view my docs anywhere. From my phone, home pc, work pc, whatever. Dropbox has some of this but office file compatibility is a problem for example when it comes to spreadsheets.

      Second, it is a damn pain in the ass to setup software to be updated and pushed on thousands of PCs in a work envrionment. With this you push a group policy for a hyperlink. Sovled as the website or intranet site takes care of everything. No hunting down damn Outlook archive folders when upgrading a PC. If a company wants something confidential they flag it and it instantly is unavailable elsewhere. On the cloud means it wont leave on flash drivers either.

  2. The whole Open/Libre Office thing hurt by Anonymous Coward · · Score: 5, Insightful

    I don't think that's the full reason for the decline, but it didn't help. At first we were pushing Open Office at work, and then one day we had to start pushing Libre Office. So, people would say "What's wrong with Open Office?" and then you say "It's complicated... blah blah blah." And then they say "Okay, we'll just use regular Microsoft Office then."

    1. Re:The whole Open/Libre Office thing hurt by Anonymous Coward · · Score: 5, Insightful

      I think the answer is staring us all in the face... To appeal to Americans, but yet stay close to Libre in meaning... LibertyOffice. They could use a red, white and blue theme.

  3. 155 Forrester Clients by Anonymous Coward · · Score: 5, Informative

    This isn't really a survey of businesses, just people who buy Forrester Research products.. I wouldn't say it's a representative sample of much of anything.

    1. Re:155 Forrester Clients by mspohr · · Score: 5, Interesting

      Good point... this is a survey of 155 Forrester clients. People who are Forrester clients are the dinosaurs of the business world. They have to pay Forrester to get a clue. I wouldn't put much stock in these numbers.
      (Interesting that the article shows 13% use Google Docs... maybe that's where all the users went.)

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  4. Re:Peope use what works by Morpf · · Score: 5, Insightful

    You may call me unfair from now on.

  5. Re:Peope use what works by ohieaux · · Score: 5, Insightful

    I find using Office without the ribbon unusable. I can't find where anything is at now.

    Does that mean menus are inferior? No. It means I got used to a different way of doing them.

    Sorry, but after 5+ years of dealing with the ribbon I still regularly use Google to find out how to do something I know I could do in Office. Many of the functions in tools like Excel are not easily found behind the limited ribbon.

    This whole ribbon thing was the start of a bad trend. From Unity to Metro, this dumbing down of the interface to the 3rd grade level shows how organizations see their customers.

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  6. The way to compete might be to not compete by EmperorOfCanada · · Score: 5, Insightful

    One of the failings of all these free Office suites is that they try to be MS Office and basically if they can be distinguished as being not office then they have failed. So my suggestion is to pretend that there are no existing office suites; what do people want to do? Then you move forward from there. A good start in that direction would be a product that I use called Bean. It is a very simple Mac word writing tool. The focus is on just writing words. It is fast to load, clean of interface, and doesn't do much in the way of formatting. Another good product is Scrivener; this product focuses on what you need when writing a complicated document such as a book.

    Google docs isn't too bad and brings the whole cloud thing to the table fairly well but I just don't see your average document generating office drone begging their IT department to help them with the switch.

    Here is a simple set of examples. Years ago I worked in an office where the secretaries used Word Processors. That is they used machines with big 8 inch floppies that could only do simple 80 characters per line word processing and print it to a printer that was basically a modified typewriter. In the office there was a shiny new IBM machine with Word Perfect and a sort of good quality dot matrix printer. The secretaries were super happy when I got it working and almost immediately were fighting over it. A few years later I witnessed secretaries demanding to upgrade to windows and Word for windows because it could make the new laser printers dance. The key there was that Word Perfect 4.2 for DOS liked to display things in 80 monospaced characters. But a laser printer could do around 132 characters per line and thus a WYSIWYG interface was a huge leap. Keep in mind that all of the above secretaries were very very good at using their previous systems and thus these switches were painful but there was something they wanted so they demanded it and learned it.

    So fast forward to the present and present your average Office user with Open Office. What is the win for them? For most people there is only a loss as things like the bad dictionary, and the slightly different interface will just be a pain. Maybe the CFO is happy with the lowered cost of operating but that is not how you win the hearts and minds of the average user.

    So the key to getting people to switch over to Open Source non Office environments it to offer them something that they really want. The reality is that they will give up many office features and put up with other pain if they are getting something super cool. So matching MS Office feature for feature is not needed in the winning product.

    This is where I come up empty. As I say the simple products like bean are good enough for me. Maybe the solution lay in a cool way to accomplish the work presently being done in the MS office suite using your mobile? Something where all the existing might of MS doesn't get them very far. Plus something truly innovative would no doubt be initially dismissed by MS as "missing the point".