Why Amazon Is Profitless Only By Choice
An anonymous reader writes "Eugene Wei, a former employee at Amazon and Hulu, explains why Amazon continues to post quarterly earnings statements with lots of revenue but no actual profit. Many of Amazon's retail businesses and platforms are quite profitable by themselves, Wei says, a fact that is hidden by large expenditures on investment for the future. He writes, 'If Amazon has so many businesses that do make a profit, then why is it still showing quarterly losses, and why has even free cash flow decreased in recent years? Because Amazon has boundless ambition. It wants to eat global retail. This is one area where the press and pundits accept Amazon's statements at face value. Given that giant mission, Amazon has decided to continue to invest to arm itself for a much larger scale of business. If it were purely a software business, its fixed cost investments for this journey would be lower, but the amount of capital required to grow a business that has to ship millions of packages to customers all over the world quickly is something only a handful of companies in the world could even afford. ... I'm convinced Amazon could easily turn a quarterly profit now. Many times in its history, it could have been content to stop investing in new product lines, new fulfillment centers, new countries. The fixed cost base would flatten out, its sales would continue growing for some period of time and then flatten out, and it would harvest some annuity of profits. Even the first year I joined Amazon in 1997, when it was just a domestic book business, it could have been content to rest on its laurels. But Jeff is not wired that way. There are very few people in technology and business who are what I'd call apex predators. Jeff is one of them, the most patient and intelligent one I've met in my life.'"
In the moral confusion promoted by global capitalism, "apex predator" became a term of approval - even among the prey.
For anybody that disagrees: The holy grail of capitalism, the "market" only works if there is competition. Amazon is aiming squarely at a monopoly and that is the most evil construct capitalism knows as it negates all positive effects that capitalism can have.
Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
Tax avoidance
They are a massive danger to society, as the basically consume everything, build monopolies, restrict choice, destroy the market. They are also fundamentally stupid, as they are unable to even perceive the massive damage they are doing.
Basically, the only thing these people can do is build empires. One of the best known fact about empires is that they all collapse sooner or later. The larger they are, the worse the damage when they collapse as they will have killed anything that could take over when they are gone. Any admiration for these people is completely misplaced. They are not part of anything good, they are part of the problem.
Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
The author is upset because Amazon has expanded beyond selling just books and invested earnings into expansion instead of giving back to the investors.
The steps are pretty simple
1. Leverage the mostly tax-free shopping to take down offline competitors, while also establishing your online presence as THE online presence.
2. Use razor thin, or even negative profit, to wipe out your other online competitors.
3. Once states finally start to get their acts together, negotiate with the early (tax) adopters for tax credits and/or other favorable deals.
4. By the time taxes are everywhere, you have destroyed most of your offline competition and a good chunk of online competition, leaving you free to raise prices and reap profits.
5. Profit.
People love to seem themelves as some sort of lion (apex predators, but sometimes killed by buffalo) or hawk or something. Excluding humans as predators, since humans will literally eat anything that moves, apparently no matter how toxic or dangerous, apex predators include a lot of things.
For example whale sharks which are huge, slow moving an harmless to anything larger than plankton.
Electric eels which while cool are small and live in muddy water has gills that don't work in water and eats small invertebrates.
The black backed gull which basically is a honking great seagull and about as annoying.
In Austrailia, cane toads are apex predators too. Too toxic to eat.
The small and exceptionally pretty poison frogs are apex predators too. Again, far too toxic to eat.
Murray Cod. Requires no further explanation.
And so on. Apex predators include more than just fast moving birds and large felines.
SJW n. One who posts facts.
Yes to just about all the above.
Amazon opting to be flat, effectively at 0% margin, is a game other businesses don't have the will to do, and Amazon doesn't have the will to do so indefinitely. The idea is to endure long enough to starve out competitors until monopoly acheived. At that point, rather obscene profit can be reaped. This is critical because much of Amazon's businesses is very intensive in up front investment to get logistics or infrastructure going. Competitors currently can compete because the logistics and infrastructure they built is already there. If competitors are forced out over time, it's really hard for a *new* competitor to emerge.
I've seen it discussed in hosting versus EC2. While companies can operate cheaper or as cheap as EC2, they don't see money at that scale. I've seen at least one company talk very seriously about starting to close down hosting and reclaim investment in datacenter footprint since EC2 has made it impossible to profit. Once that move has been made, this company is unlikely to ever get back into the game again because it would mean having to build up a lot of expensive infrastructure with low likelihood of long term payoff.
As far as I can tell, Amazon is the only company which keeps Lasership going. There is a long history of Lasership problems and complaints. They use "private contractors" to deliver the last mile in the pizza delivery model. They are untrained and unqualified and when they steal things Amazon just ships another or refunds money without any issue. It's not just my experience but the experience of thousands of others. (Just google Amazon Lasership Complaints) I suspect its Lasership's minority owned status which keeps them afloat. But even then, the problem of Lasership seems excessive. After I moved and discovered that I am once again in a Lasership delivery area I have stopped ordering from Amazon and I would encourage everyone who wants to ensure a hassle-free online shopping experience to read up on Lasership, its connection with Amazon and to make the decision which is best for you based on what you learn. If you are not in a Lasership last mile delivery area, then shop with Amazon 'til you drop. But if you are, I would hope understanding what goes on there will discourage you from shopping Amazon.
I would wager Amazon never turns a profit because it pays outrageous licensing fees of it's own patents on a subsidiary in Caymans/Netherlands/somewhere. But that's just me..
The article does not really address the end-game. Will Bezos ever allow the company to return value to the shareholders or is he truly "not wired that way"? There is no value in holding shares in a company that NEVER shows a profit. Shareholders can have lots of fun trading them, as long as the promise--or at least the hope--of future earnings is out there, but that's just a "greater-fool" game that usually ends badly.
The Amazon warehouses are run like sweatshops. There are some other more detailed articles out there, if you can find them. The working conditions are horrendous and the pay abysmal, and nearly all of it temp work. So, while on the surface the service might be great, it comes at a cost. There is a reason they're able to undercut and drive out the local businesses which actually pay their employees and provide benefits.
Amazon went public 16 years ago. Any capital still invested in them at this point can no longer be considered "venture capital".
Although Amazon is a great business, it's a terrible stock. The reason is that its stock price is sky high. Compare Amazon's key statistics with those of Wal-Mart. Compare the "Valuation Measures" of the two, and you'll see two quite different stories.
Although the two businesses may seem quite different - notably by Wal-Mart being primarily a brick-and-mortar and Amazon being online - I believe there are more similarities than differences: both are retailers that operate on a massive scale, with highly efficient distribution, and sell to customers at the lowest possible price. And of course, Wal-Mart even sells online, with delivery to home or pickup at the nearest store.
Investors are taking on faith that Amazon's growth in revenue will eventually turn into growth in profits. The author of the linked article seems to believe it, and suggests that those of us who are skeptical just don't get it. However, he admits in the article:
Part of this problem comes from the limited visibility into the dynamics of its business finances. Why doesn't Amazon break out more detail in its financial reporting to help the external world understand all these intricacies? How many subscribers to Amazon Prime, how many Kindles have sold, what's the net income from different lines of business, how much of its asset base investment is for fulfillment centers versus technology infrastructure for AWS?
There may be solid business reasons why Amazon doesn't provide that, but from an investment point of view, a stock with a high valuation whose financials can't be fully understood is the very model of "speculation", as defined by Benjamin Graham, the dean of value investors. Those who invest in Amazon may eventually be rewarded, but the stock market has legions of less-speculative investment opportunities that offer a far better risk/reward ratio. There's no reason for any "intelligent investor" to be involved.
[Disclosure: I have no position in either Amazon or Wal-Mart]
Not sure that Obama really appreciated what he hat in this surveillance by 2010, but I guarantee Hillary did.
Organization? You must be joking..
everyone that is anti-amazon in this story needs to read over atlas shrugged. just sad.
Amazon doesn't report profits for tax reasons, and they are involved in the same creative accounting every other well connected company is.
So here are two experiences that made me think "screw this, I wish I'd shopped at Amazon". This may just be a UK-specfic experience, but...
1) Samsung Series 9 laptop from PC World, bought from their store in April, came with Windows 8 drivers (I think) that just never worked. Mouse pointer jerking around, it blue-screened within 5 minutes on one boot out of every two. I updated its drivers through Windows, through the Samsung driver update utility ... just hopeless. I tried to use it for about a month, trying to avoid reboots, but eventually gave up and took it back to the shop. Their nice assistant agreed it looked screwed, took it back, and after two phone calls their support people said that because I hadn't made a restore disc, they couldn't / wouldn't do anything with it, and it must have been my negligence that broke it. I am taking them to court for the £900 purchase price to get a refund, after I'd bought a different model ... at Amazon.
2) Bought a £150 model helicopter for a member of staff as a leaving present from Maplin (big electronics component & gadget store), to be delivered to his house. They make a picking error and deliver a completely different, much cheaper product. I call them and say, hey, you've made a mistake would you mind delivering the correct item. No. I must go over to the recipient's house, pick the item up, drive it to the store before they will acknowledge their mistake and get me what I ordered. They generously offer a freepost address for me to send the item back, but I must be sure to go to the post office and get a certificate of dispatch! [if you've never been to England this generally involves driving into town, queuing, finding it closed for lunch etc.]
I know from for 1) Amazon would take the item back without question, and I'd be confident enough ordering a replacement on the same day, giving me what I want sooner. And for 2) again, I know they would send the right item out without question and tell me to keep the mistake, it's nor worth the restocking fees.
So whenever I hear "Amazon driving retailers out of business" what I really hear is "Amazon showing how it's done by treating customers as honest & impatient, competitors continue to fuck it up". Amazon aren't even the cheapest, or even the easiest web site to find what you want, but I do know that they care about customers getting what they want quickly, and often that's why I'll pay a bit more.
Is this unfair to ALL OTHER retailers? Am I forgetting some intangible Amazon magic here?
Matthew @ Bytemark Hosting
Seems Mr Bezos forgot about the land down under, were still paying through the nose for postage. And that's only the books, still cant buy electronic toys from Amazon for an order down under. Surely must be time for an operation here in Oz.
I used DEC computers from 1975 through the 1980's till I switched to SUNs. It was a great company that made great machines. While I used their machines, they had never paid a dividend because they believed they should use profits to grow the business. I don't know if they ever paid dividends. I wonder how DEC's IPO price compared to what COMPAQ paid for the company at the end.
There are so many possibilities between the current state and what you see as the "obvious implication" that I have to wonder why you would think your limited vision is somehow the basis for a compelling position.
I mean, you might get modded up around here, or on other reality-rejecting sites like reddit or gawker, but that doesn't really mean anything.
Like consider 3D printing and the disruptions such a technology might have on the retail model. Consider how small in reality Amazon's current market share is. Consider how many interesting innovations have been wrought by Amazon's ceaseless plowing of profits into R&D.
But no, we have to whine because maybe, possibly, some time in the future, they might be so good no one else can keep up with them. GET THE PITCHFORKS!!!
You people are so blinkered.
I don't know what the fuck this article or the summary are on about.
Amazon is profitable. They (and many other multinationals) claim not to have profits on their ginormous revenues by shifting those profits offshore to avoid paying tax in their core market countries.
http://www.theguardian.com/business/2013/jul/19/oecd-tax-reform-proposals-amazon
http://www.reuters.com/article/2013/05/22/us-eu-tax-avoidance-idUSBRE94L0GW20130522
blindly antisocialist = antisocial
They have the distribution infrastructure, shipping, suppliers, and market penetration... along with hundreds of brink and mortar pick up centers. Their online sales have sort of taken the approach already small scale.
They could even leave a few stores open.
It just boggles my mind. I currently LOVE shopping at Sears. Best experience ever. You walk into a fully stocked store, the place is deserted yet fully staffed, you buy your stuff (at a cash register that is absolutely huge and clearly using early 1980's technology... but I digress), and leave.
Too bad this is not sustainable.
I am very small, utmostly microscopic.
Same-day delivery is certainly more of Amazon's doing than any carrier's. Very few (if any) retailers have a vast network of fulfillment centers like Amazon does, enabling them to ship out locally and deliver on the same day.
Companies with good cash flow putting money in investors pocket while having a protected product (either brand, patents, process leadership) beats technology that will someday somehow make you lots of money. As much as I like Amazon at some point you owe your investors a return on their investment, real dollars not wall street hopes and dreams that might get whipped out the next time we have another housing bubble or war.
Talking about how much you pay in taxes is pointless unless you also talk about what services you get in return.
How are your roads, your water treatment plants, your health care, your power plants, your communications infrastructure, your emergency services, etc...?
Unless you live in a small town there should be at least one or two "serious" computer stores that will stock and/or bring in whatever you want. My local one even stocks Monoprice cabling for basically the cost of ordering small quantities from Monoprice myself (they buy in bulk so get a discount).
Oh, and for things like smoke detectors, HVAC components, electrical supplies shop the industrial district, not the big box stores.
And give his Customer service guys in Amazon Payments a swift kick. I've been communicating fruitlessly for months trying to get my account unlocked. Anyone else? Anyone found a way to get through to them?