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"War Room" Notes Describe IT Chaos At Healthcare.gov

dcblogs writes "U.S. Rep. Darrell Issa (R-Calif.), who chairs the House Oversight and Government Reform Committee, has released 175 pages of "War Room" notes — a collection of notes by federal officials dealing with the problems at Healthcare.gov. They start Oct. 1, the launch day. The War Room notes catalog IT problems — dashboards weren't showing data, servers didn't have the right production data, third party systems weren't connecting to verify data, a key contractor had trouble logging on, and there wasn't enough server capacity to handle the traffic, or enough people on the help desks to answer calls. To top it off, some personnel needed for the effort were furloughed because of the shutdown. Volunteers were needed to work weekends, but there were bureaucratic complications."

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  1. A better title for this post should have been... by bogaboga · · Score: 5, Insightful

    "War Room" Notes Describe IT Chaos At Healthcare.gov

    "Third World characteristics describe War Room deliberations at Healthcare.gov."

    After all, had this happened in some far away land, we'd be congratulating ourselves for "not being them", right? And how we, being the "first world", are better at implementation, with "checks" and "balances" at every step.

  2. Re:Furloughed workers by MrMarket · · Score: 5, Insightful

    Add something meaningful.

    Go-live fiascos like this are quite common in the private sector. Large corporate bureaucracies can be just as bad, if not worse, than government. The difference is that this particular SNAFU is getting dissected in the press. It's a great opportunity to learn about the complexities involved when deploying large, complex, federated systems. I guarantee you there are people in the private sector pushing these articles to their corp. IT as a way to shame CIOs and CEOs into cutting the red tape, procurement hurdles, fiefdoms, and archaic development methodologies in their own organizations. If you want something meaningful from this event, learn from it rather than pointing fingers at "The Government." These are problems in most large organizations.

  3. you are full of it, stop by luis_a_espinal · · Score: 5, Insightful

    You mean the party that kept sending bills to the senate while the Dems said only "NO, NO, NO! We'd rather have a mandated shutdown!"?

    You mean

    1. bills meant to defund or stop the implementation of something that is already a law?
    2. The Party that right now is blocking the LGBT protection bill in the House?
    3. The party who still cannot comprehend why *WE* fucking loss elections in Virginia????
    4. Who still does not get why the Tealiban lost just a couple of days ago in Alabama????
    5. The party who still caters to the likes who think in terms of "legitimate rape"???
    6. The party who still has prominent members who cannot bring themselves to say Obama is a US-born citizen?
    7. The party who still caters to the likes who think everyone that voted Democrat is a moocher looking for a hand-out?

    That party you mean???

    This is not to say the Dems are blameless, but for fuck's sake, stop saying the GOP is the party that keeps sending bills to the senate. That's fucking bullshit, and you know it.

    Truly yours, a life-long Republican tired of seeing a sea of stupid beasts more interested in destruction, confederate-flag waving, secession, creationism, birtherism, social-medieval conservatism-barbarism and just blatant mental anachronisms than on making things work with the other half of the population who does not agree with everything they say...

    ... (or maybe I'm just a RINO according to the ideological purists that more and more resemble the Khmer Rouge in their fight for doctrine's purity. I can live with that label.)

  4. Lesson to all business side folks by Andover+Chick · · Score: 5, Insightful

    I work at a major bank. This sort of non-sense has peaked in recent years at big organizations. One would have thought the business side would have become more IT savvy in the past couple of decades. Instead, they still think a magic wand can be waved in the USA or India which will cause a computer system to emerge. Perhaps the business side users are peddled such fantasy by Infosys, Tata, EDS, CGI, CSC, etc. But more likely it's business users who refuse to work collaboratively with IT. They think because they got a bunch of low cost Indian or American programmers, usually with one dimensional skills sets, whacking away at the keyboard that a quality system will emerge. Instead, they get crap. It's like a parade ground crowed with marchers who have no coordinated direction. There's no orchestration, no appreciation for logistics, and not sense of engineering. If an engineer tells the business side something cannot get done, then they replace the engineer with someone who'll tell what they want to hear. The best analogy is Hitler working with his generals in WWII. He thought flags on the battle maps could be moved around like a paste-it board, not concept of logistics. And when a general told Hitler his plans were imbecilic, then the general was shot. Thankfully for humanity Hitler's idiocy destroyed the Third Reich. What else will the business users destroy?

  5. Re:Furloughed workers by Above · · Score: 5, Insightful

    Please try again. This time plot revenue and spending as a percentage of GDP. I'll save you some time, go here to see it.

    You are correct that spending is up, even as a percentage of GDP. The budget should be reviewed, as some of the causes are cyclical (the recession) and will "self solve" as the economy improves, while others are structural issues, like devoting an ever larger chunk of the budget to military and war expenditures over the past decade.

    But it's just as important to realize that as a percentage of GDP revenue is down. Those tax cuts mean the government is taking in a smaller percentage of economic output. So when inflation drives up the cost of guns/tanks/healthcare/office space/contractors for the government there isn't a corresponding increase in revenue to off set it, because we've chosen to end taxes on a number of things that get inflated (like the wealthiest 1%'s salaries).

    Your bottom line is wrong. Revenue is up in dollar amount, but down as a percentage of the economy. Spending is up by both measures. Revenue has not kept pace with economic growth. To solve the debt and deficits we must both lower spending and raise tax revenue, ideally by closing loopholes and credits, rather than raising the marginal rates.

  6. Re:Furloughed workers by bhlowe · · Score: 5, Insightful

    That is true, but in this instance, this was a no-bid contract. And for hundreds of millions of dollars (do you realize how many programmer hours that buys?!) this is a fiasco. Just wait until it starts working and healthy working people realize how much they're going to have to spend to subsidize all the lower-income and non-workers. This is going to be a spectacular disaster.

  7. Re:Furloughed workers by Metrol · · Score: 5, Insightful

    but you WILL need healthcare

    Yes. And I will need food and water, as well as shelter and clothing. In fact, those things are a far higher priority in my day to day survival than health care.

    Is it now the job of the government to provide all things deemed essential?

    --
    The line must be drawn here. This far. No further.