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"War Room" Notes Describe IT Chaos At Healthcare.gov
dcblogs writes "U.S. Rep. Darrell Issa (R-Calif.), who chairs the House Oversight and Government Reform Committee, has released 175 pages of "War Room" notes — a collection of notes by federal officials dealing with the problems at Healthcare.gov. They start Oct. 1, the launch day. The War Room notes catalog IT problems — dashboards weren't showing data, servers didn't have the right production data, third party systems weren't connecting to verify data, a key contractor had trouble logging on, and there wasn't enough server capacity to handle the traffic, or enough people on the help desks to answer calls. To top it off, some personnel needed for the effort were furloughed because of the shutdown. Volunteers were needed to work weekends, but there were bureaucratic complications."
"War Room" Notes Describe IT Chaos At Healthcare.gov
"Third World characteristics describe War Room deliberations at Healthcare.gov."
After all, had this happened in some far away land, we'd be congratulating ourselves for "not being them", right? And how we, being the "first world", are better at implementation, with "checks" and "balances" at every step.
Add something meaningful.
Go-live fiascos like this are quite common in the private sector. Large corporate bureaucracies can be just as bad, if not worse, than government. The difference is that this particular SNAFU is getting dissected in the press. It's a great opportunity to learn about the complexities involved when deploying large, complex, federated systems. I guarantee you there are people in the private sector pushing these articles to their corp. IT as a way to shame CIOs and CEOs into cutting the red tape, procurement hurdles, fiefdoms, and archaic development methodologies in their own organizations. If you want something meaningful from this event, learn from it rather than pointing fingers at "The Government." These are problems in most large organizations.
As a former DoD software developer, let's review your comments.
According to the best source of info I could easily find, federal salaries made up just 13.8% of the federal budget as of 2005.
You also neglect some important questions:
Expensive compared to what? If they don't have to show a profit, etc., then can you objectively demonstrate that they're getting less done than a (potentially) lower-priced contractor?
Also, you fail to mention that there's a very open debate about if / when contractors are a better deal for the government than are civil servants. Partisan thinktanks have no problem making sweeping statements, but organizations specifically charged with reporting truthfully find that there's not enough data.
I hope you're also not going to compare the average salary of all public sector works vs. all private sector workers. Because for the most part, the government doesn't hire people to do low-skilled work. For example, at the military sites that I've been at, things like building cleaning, etc. was mostly done by private contractors.
As opposed to what contractors do? Good grief man, have you ever seen what private sector contractors do? I've seen plenty of silliness and inefficiency in civil servants, but I've seen countless times contractors milking / drawing out contracts, while often getting less done than the civil servants with whom they collaborate.
I suspect you have two basic problems. (1) You're so frustrated with the negative examples you've seen of civil servants, that you simply assume the private sector is more efficient. And (2), you're confusing your complaints regarding the breadth and intrusiveness of the government's self-granted scope, with the quality of work being done by civil servants.
You mean the party that kept sending bills to the senate while the Dems said only "NO, NO, NO! We'd rather have a mandated shutdown!"?
You mean
That party you mean???
This is not to say the Dems are blameless, but for fuck's sake, stop saying the GOP is the party that keeps sending bills to the senate. That's fucking bullshit, and you know it.
Truly yours, a life-long Republican tired of seeing a sea of stupid beasts more interested in destruction, confederate-flag waving, secession, creationism, birtherism, social-medieval conservatism-barbarism and just blatant mental anachronisms than on making things work with the other half of the population who does not agree with everything they say...
CBO estimated ACA would require $10B. Congress approved $1B. http://rudepundit.blogspot.com/2013/10/why-not-take-victory-lap-on-obamacare.html?m=1
The problem with your analysis is that you have the facts wrong.
If you look at a chart of revenue and spending in constant dollars, you'll see that after the 1998 tax cuts, revenue increased until the dot.com bust in 2000. Revenue was down until the 2001 & 2003 Bush tax cuts, after which it increased until the housing bubble burst in 2007/08. Tha major tax cuts in the era you're talking about weren't followed by revenue decreases in the years right after they took effect. Revenue right now is about average for the last 15 years, down a bit because it follows the state of the economy and the economy overall is still down. Minor changes in tax rates don't affect revenue that much. Annual revenue is UP about a trillion dollars since 1980, so it's not like we've suddenly had less revenue than ever before.
Spending is the the obvious issue. Since 1980, spending is up $1.8 Trillion (still constant, i.e. inflation adjusted dollars). Since 2000, it's up over a Trillion dollars.
Bottom line, revenue is way up. Spending is just way, way more up. Revenue has gone in the desired direction. The issue is that Spending has gone in the wrong direction if we want to solve anything related to debt and deficits.
The party of stupid and the party of evil get together and do something both stupid and evil, then call it bipartisan.
I work at a major bank. This sort of non-sense has peaked in recent years at big organizations. One would have thought the business side would have become more IT savvy in the past couple of decades. Instead, they still think a magic wand can be waved in the USA or India which will cause a computer system to emerge. Perhaps the business side users are peddled such fantasy by Infosys, Tata, EDS, CGI, CSC, etc. But more likely it's business users who refuse to work collaboratively with IT. They think because they got a bunch of low cost Indian or American programmers, usually with one dimensional skills sets, whacking away at the keyboard that a quality system will emerge. Instead, they get crap. It's like a parade ground crowed with marchers who have no coordinated direction. There's no orchestration, no appreciation for logistics, and not sense of engineering. If an engineer tells the business side something cannot get done, then they replace the engineer with someone who'll tell what they want to hear. The best analogy is Hitler working with his generals in WWII. He thought flags on the battle maps could be moved around like a paste-it board, not concept of logistics. And when a general told Hitler his plans were imbecilic, then the general was shot. Thankfully for humanity Hitler's idiocy destroyed the Third Reich. What else will the business users destroy?
Happened to me.
In 1981 I received SSI benefits because my father was disabled.
In 2012 I received a letter from the Social Security Administration saying they had overpaid me in 1981 and I owed them money.
After over 30 years!
I sent letter after letter, with the appropriate appeal form. They ignored all of them.
Just kept sending increasingly threatening letters. By the way, they were sending the letters to an address I ahve not lived at for over 30 years. Even though they have my current address.
I called, they could not help. Eventually someone was able to change the address.
They then sent a wage garnishment to my employer.
I called, reached a person who said 'fine, we'll reverse this'. But they didn't actually tell anyone.
So my employer deducted it from my wages. How embarrassing is that? They said I had to work it out with SSA.
And after that, the IRS deducted it from my tax refund. They too said I had to work it out with SSA.
Then I get a letter from the SSA saying 'we have recalculated your benefits and we owe you money'.
They sent me a check for over double what the had garnished from me.
No doubt i will get another letter in the future telling me I owe them money
Please try again. This time plot revenue and spending as a percentage of GDP. I'll save you some time, go here to see it.
You are correct that spending is up, even as a percentage of GDP. The budget should be reviewed, as some of the causes are cyclical (the recession) and will "self solve" as the economy improves, while others are structural issues, like devoting an ever larger chunk of the budget to military and war expenditures over the past decade.
But it's just as important to realize that as a percentage of GDP revenue is down. Those tax cuts mean the government is taking in a smaller percentage of economic output. So when inflation drives up the cost of guns/tanks/healthcare/office space/contractors for the government there isn't a corresponding increase in revenue to off set it, because we've chosen to end taxes on a number of things that get inflated (like the wealthiest 1%'s salaries).
Your bottom line is wrong. Revenue is up in dollar amount, but down as a percentage of the economy. Spending is up by both measures. Revenue has not kept pace with economic growth. To solve the debt and deficits we must both lower spending and raise tax revenue, ideally by closing loopholes and credits, rather than raising the marginal rates.
That is true, but in this instance, this was a no-bid contract. And for hundreds of millions of dollars (do you realize how many programmer hours that buys?!) this is a fiasco. Just wait until it starts working and healthy working people realize how much they're going to have to spend to subsidize all the lower-income and non-workers. This is going to be a spectacular disaster.
but you WILL need healthcare
Yes. And I will need food and water, as well as shelter and clothing. In fact, those things are a far higher priority in my day to day survival than health care.
Is it now the job of the government to provide all things deemed essential?
The line must be drawn here. This far. No further.