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Short Notice: LogMeIn To Discontinue Free Access

An anonymous reader writes "The remote desktop service LogMeIn sent an email to its users today notifying them that 'LogMeIn Free' will be discontinued — as of today. This is a major shock with minimal warning to the millions of users who have come to rely on their service, made all the more surprising by the fact that 'consensus revenue estimates for LogMeIn in 2014 are $190.3 million,' suggesting that their system of providing both free and paid accounts for what is ultimately a straightforward service that could be duplicated for well under $1 million was already doing quite well." Asks reader k280: "What alternative tools are available for free, and how do they compare to LogMeIn?"

29 of 408 comments (clear)

  1. Uh? by jawtheshark · · Score: 5, Informative

    Personally, I just set up two DNS servers, and my own dyndns service (inspired on freedns.afraid.org) and I make sure the people I support have the necessary port forwards for ssh using keys. From there on, it's just an ssh tunnel away for RDP or VNC.

    Now, for a nice all-in-one-package, where you don't need to do anything yourself and don't need to prepare the target PC's, I'd say TeamViewer works perfectly fine.

    --
    Ahhh...the great dumpster continuum. Many a free computer will be found there. -- sowth (748135)
    1. Re:Uh? by Anonymous Coward · · Score: 5, Funny

      and I make sure the people I support have the necessary port forwards for ssh using keys.

      Yea that compares to Logmein. Did you tip your fedora while you wrote that spew?

    2. Re:Uh? by jawtheshark · · Score: 5, Insightful

      Of course. For me it works. If you read further on, I mentioned the non-IT option.

      --
      Ahhh...the great dumpster continuum. Many a free computer will be found there. -- sowth (748135)
    3. Re:Uh? by jawtheshark · · Score: 5, Insightful

      No, but we're on slashdot. Where a nerd is still allowed to be a nerd. You can bet your ass that I'm not the only one doing exactly this.

      --
      Ahhh...the great dumpster continuum. Many a free computer will be found there. -- sowth (748135)
    4. Re:Uh? by Anonymous Coward · · Score: 4, Insightful

      You people seem to be trying pretty hard to make yourself not be able to do this, or you completely lack reading comprehension. Several posts contained both a nuts and bolts way of doing it for people with minimal but common tools, and a way to do it easier with more specific, less common tools. But if you are so determined to make yourself fail at doing something that could be written down on a single stick note or for which preexisting tools will automate and were even mentioned in the posts you're replying to, there is no helping you. For a site supposed to be for nerds that are self motivated to learn, especially when most people realize a single post won't mention every detail of a topic or every competing brand of tool , don't expect much sympathy for knocking away spoon fed information.

    5. Re:Uh? by WillyWanker · · Score: 4, Funny

      Personally I just cross the streams, align my Heisenberg compensators, and make sure my flux capacitor is online and I can tunnel into any machine using a combination of TTFN, IDK, LOL, and h(u)sh. Pretty simple.

      But, y'know, if you want to be all lazy and shit you can just use Gbridge.

    6. Re:Uh? by Sarten-X · · Score: 4, Insightful

      I think you're the one missing the reading comprehension.

      I've been an IT admin for a decade, and a software engineer for about a decade before that. I can build tunnels in my sleep. I learn a new programming language every year or so. I'm not making myself unable to do this.

      Sure, I can set up a tunnel by hand, but that's inconvenient at best. One of the benefits of LogMeIn was that it handled all of the routing for me, regardless of skill level. I don't need to have an SSH server on-site, or deal with port forwarding across disparate NAT devices, or figure out how to punch holes in a firewall that I haven't worked on in a year. I don't choose to spend my time that way.

      --
      You do not have a moral or legal right to do absolutely anything you want.
    7. Re:Uh? by dreamchaser · · Score: 4, Insightful

      I'd mod you up as well if I had points today. Sadly, the days when this was a site full of resourceful DIY geeks are long gone. It's not quite as bad as reddit yet but it's getting there.

      I know a lot of people who do similar home-brew solutions. You shouldn't be getting any heat for your suggestions, especially since you even offered a suggestion that was NOT a DIY.

    8. Re:Uh? by jawtheshark · · Score: 4

      Thanks... I've been shaking my head in disbelief ever since I started reading the replies. Perhaps it's finally time to kick my slashdot habit. Thank you, and every one else who isn't painting me as a raving lunatic.

      --
      Ahhh...the great dumpster continuum. Many a free computer will be found there. -- sowth (748135)
    9. Re:Uh? by Sarten-X · · Score: 5, Insightful

      Funny thing is, as an admin, I've steered a few clients toward paid subscriptions to LogMeIn, specifically because their free service was so good. By using it personally, I was aware of their features and updates, without needing to spend even more time researching. That's not going to happen any more. Now when I need a remote-control system for Windows beyond basic RDP, they'll get the same examination as their competitors. By getting rid of the "leeches", they also lost a competitive advantage.

      actually learn how to do for yourself

      I've already learned how to shovel my driveway, but I still chose to buy a snowblower.

      --
      You do not have a moral or legal right to do absolutely anything you want.
  2. Chrome Remote Desktop by essbase_nerd · · Score: 5, Informative

    Chrome Remote Desktop doesn't have all the bells and whistles that LogMeIn has, but it's simple and works well.

    1. Re:Chrome Remote Desktop by mrbene · · Score: 5, Informative

      Important note - Chrome Remote Desktop works by default as a screen scraper, so that anyone physically near the computer you've remotely logged in to can see what you're doing on the monitor. However, there's a simple registry key that you can add to enable "curtain" mode, which spins up an instance of Remote Desktop and connects to that, instead.

      More information here.

    2. Re:Chrome Remote Desktop by Tx · · Score: 5, Insightful

      I use logmein for the same purpose, and I must say I might have considered signing up for pro, but the zero-notice cancellation of the free account has left a major bad taste in my mouth. It's a pretty blatant attempt to rush people into signing up for the paid program, because hey, give people a month's notice to evaluate alternatives and the might find something else they like. For that reason, there is zero chance I'll sign up for logmein pro.

      --
      Oh no... it's the future.
    3. Re:Chrome Remote Desktop by zugmeister · · Score: 4, Informative

      I received that happy email myself this morning and am considerably less than pleased. However, at the risk of not conforming to a potential lynch mob mentality, it would appear they're giving me 6 months of pro service on my existing account before they turn it off. This is plenty of time to make a change.

      That they would make a major change like that which invalidates a previously purchased product, in my case an excellent $130 program called Ignition, with no recourse to continue other than paying them more money, tells me all I need to know about how LMI views their subscribers.

      Baaaa!

  3. alternatives by fluffythdestroy · · Score: 5, Informative

    Although join.me is by logmein this one seems to be free so try to use join.me instead of a connection pc 2 pc is what your looking for. works great for troubleshooting a complete noob that messed is pc up and calls you at midnight to fix his pc.

    Theres also teamviewer that works in a similar way like join.me and logmein. You can remotely log in a pc and work on it. Skype also has a share screen function so you might look at that as well

    --
    PC Gaming enthousiast that gives comments, opinions and reviews on Games. I'm just having fun with games while doing let
  4. Translation... by Hohlraum · · Score: 5, Insightful

    Logmein loses 99% of their user base. :)

    1. Re:Translation... by N1AK · · Score: 5, Insightful

      And doesn't care because they weren't paying users ;)

    2. Re:Translation... by gigaherz · · Score: 4, Insightful

      Assuming that number wasn't bullshit, that means even if just 1% of the free user base becomes paying customers, they would have doubled their paying user base.

  5. Why is it so surprising? Also, $1 million? by wonkey_monkey · · Score: 5, Insightful

    made all the more surprising by the fact that 'consensus revenue estimates for LogMeIn in 2014 are $190.3 million,' suggesting that their system of providing both free and paid accounts for what is ultimately a straightforward service that could be duplicated for well under $1 million was already doing quite well.

    Why is it surprising that a company might want to do better than "quite well" when it sees the opportunity?

    Also:

    what is ultimately a straightforward service that could be duplicated for well under $1 million

    Go on then. Or was that number just pulled out of someone's behind?

    --
    systemd is Roko's Basilisk.
  6. Re:Teamviewer by v1 · · Score: 5, Informative

    TeamViewer recently pushed an "update" that imposes a fairly short time limit on the free connections. This was not mentioned to the users prior to running the update. It also "upgraded your account" online so you can no longer run the older unlimited version of teamviewer.

    That, combined with the obsession about not wanting you to install your licensed copy on more than one support computer (despite being totally online and trivially blocked from simultaneous instances) lead me to drop my support for them as well. We even bought a license, but having to bump someone from the machine it's registered on just to remote into someone else here is a hassle. Just another example of making users "regret upgrading". That's a horrible business model.

    There really isn't any good free 3rd party alternative out there that I've seen. I can map ports and even have set up remote check-ins to manage changing IP addresses, but being able to automatically traverse routers (uPNP) I haven't managed to replicate yet. The easiest thing for me at this point, since I run mac, is to simply use FaceTime's screen sharing, which provides the auto check-in for dynamic IPs and also does a good job of getting in through routers. The last os upgrade was free even, which makes it a bit cheaper than LogMeIn or TeamViewer ;)

    --
    I work for the Department of Redundancy Department.
  7. Pity, was useful by jratcliffe · · Score: 4, Insightful

    Used it to control my HTPC from my iPad. I think their pricing is just a wee bit too high, though. If it were, say, $25 a year (rather than $50), I'd probably say that it was worth it to avoid having to find an alternative. As it is, I'll find something else.

  8. I ditched LogMeIn a couple of years ago by ebbe11 · · Score: 4, Informative

    And have been using NeoRouter Free ever since.

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    My opinion? See above.
  9. Similar functionality to what? by MrNemesis · · Score: 4, Insightful

    Perhaps this is just reinforcing my "you're an IT dinosaur, old man!" but for the benefit of us ignoramuses, might it be possible for the submitter or, god forbid, the editors to say what "log me in" actually does?

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    Moderation Total: -1 Troll, +3 Goat
    1. Re:Similar functionality to what? by sandytaru · · Score: 5, Informative

      It allows remote login to desktop computers that are online from any other desktop computer. The free version was meant for consumers; the paid version is used by a lot of IT and tech support companies who support remote users because it's a heck of a lot easier than driving over there, and doesn't need to be on the same domain like RDP.

      --
      Occasionally living proof of the Ballmer peak.
  10. Re:Farewell logmein by houstonbofh · · Score: 4, Interesting

    And I'm sure that Logmein will be crying that you left.

    I use several free services and never pay for them. However, I also recommend them to clients, and often they do pay for them. I am responsible for quite a few paid no-ip subscriptions, and I personally never pay. I was responsible for a few paid dyn dns subscriptions back in the day when they were free. Now I use and recommend no-ip. See how that works?

  11. Want to send a message? Cancel your account. by Nuroman · · Score: 5, Insightful

    There is no automatic method of cancelling your account. You have to call the tech support line at https://secure.logmein.com/con... for your locale. All you can do on the site is delete the computers on your account. As of this post, I cannot get through to the US & Canada line, just getting a busy signal. Apparently I'm not the only one following this route. As has been mentioned in other posts there are plenty of free options out there capable of the same features that a free LogMeIn account was capable of doing.

  12. Re:Entitlement by FireFury03 · · Score: 4, Insightful

    It's so typical. Someone offers a service/product for free. People use it and like it. They keep using it. Then the service/product gets changed/removed/etc and everyone yells at the owner about how they feel shafted instead of *thanking* the owner for providing such a useful service for free for so long.

    Everyone feels entitled to get whatever they want for free.

    No one is entitled to anything above and beyond what the contract says - no contract, no entitlement.

    *However*, in just the same way as a customer might be peeved when a supplier sticks rigidly to the contract terms instead of offering some good-will flexibility, a customer of a free service is going to be a bit peeved by this kind of no-notice change to the service... And peeved customers aren't the kind of people to continue to be customers, which is important where you're withdrawing the free service in the hope that many of your "free" customers will move to the paid service - if you pissed them off then they probably won't.

    I'll give you a real world example: I have a bunch of servers in datacentres run by Host-It. They are over-priced, but we've been happy with their customer service so haven't switched to a cheaper datacentre. We pay for 12 months of hosting up-front, and about a month after we paid for one of our servers, the server failed and we decided to retire it. Coincidentally, the contract was up for renewal for another of our servers at the same time, so we asked them to transfer the remaining 11 months on the contract for the failed server over to that server. Seemed pretty fair enough to us. They flatly refused - sure, the contract doesn't say they have to do that, but it would seem to be a reasonable thing to do from a good-will perspective. So we had to pay for 11 months of hosting for a server that died (so they haven't actually been hosting it) because they refused to be reasonable and instead stuck rigidly to the contract terms. Now I'm not saying they were in the wrong - far from it, legally speaking they were dead in the right, but their lack of good will has ensured all future servers we commission will be hosted elsewhere.

  13. Re:Well ... by NibbleG · · Score: 4, Informative

    Honestly, I didn't mean Jew the shark... that was an honest typo...

  14. xkcd did it by richlv · · Score: 4, Funny

    well. i know i should not. but it just seems to repeat again and again, and this seems so relevant...

    http://xkcd.com/1150/

    --
    Rich