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Not Just Healthcare.gov: NASA Has 'Significant Problems' With $2.5B IT Contract

Posted by Soulskill on from the moving-at-the-speed-of-government dept.

schwit1 writes "According to the Inspector General, NASA and HP Enterprise Services have encountered significant problems implementing the $2.5 billion Agency Consolidated End-User Services (ACES) contract, which provides desktops, laptops, computer equipment and end-user services such as help desk and data backup. Those problems include 'a failed effort to replace most NASA employees' computers within the first six months and low customer satisfaction,' the report states (PDF). It adds that NASA lacked the technical and cultural readiness for an agencywide IT delivery model and did not offer clear contract requirements, while HP failed to deliver on multiple promises."

2 of 176 comments (clear)

  1. Re:We are not an audience by TWiTfan · · Score: 1, Offtopic

    Looks like Timothy is modding all beta posts "0, Offtopic." I wonder how he finds the time, what with all that effort he's putting into listening to our concerns.

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    The cow says "Moo." The dog says "Woof." The Timothy says "Thanks, valued customer. We appreciate your input."
  2. Re:Just curious... by TWiTfan · · Score: 1, Offtopic

    The funny thing is that for all this talk about "We're going to make changes based on your input" horseshit, I would almost be willing to bet that they hired a contractor to do the redesign and that he's already fulfilled his contract and left. I bet that they don't even have the capacity to change the design significantly at this point without hiring a new contractor to do it.

    --
    The cow says "Moo." The dog says "Woof." The Timothy says "Thanks, valued customer. We appreciate your input."