Not Just Healthcare.gov: NASA Has 'Significant Problems' With $2.5B IT Contract

schwit1 writes "According to the Inspector General, NASA and HP Enterprise Services have encountered significant problems implementing the $2.5 billion Agency Consolidated End-User Services (ACES) contract, which provides desktops, laptops, computer equipment and end-user services such as help desk and data backup. Those problems include 'a failed effort to replace most NASA employees' computers within the first six months and low customer satisfaction,' the report states (PDF). It adds that NASA lacked the technical and cultural readiness for an agencywide IT delivery model and did not offer clear contract requirements, while HP failed to deliver on multiple promises."

Comments

Just curious...

[sootman]

... how much did the Beta cost?

Re:Just curious...

[TWiTfan]

The funny thing is that for all this talk about "We're going to make changes based on your input" horseshit, I would almost be willing to bet that they hired a contractor to do the redesign and that he's already fulfilled his contract and left. I bet that they don't even have the capacity to change the design significantly at this point without hiring a new contractor to do it.

Beta? We don't need no stinking BETA!

[LoRdTAW]

The new site is not "movin on up". It's more like "movin on down", a step backwards. /. aint broke so dont fix it.

Dice, I am protesting the beta site. I will not follow any links from a beta redirect and I will not participate in any meaningful discussion.

You speak of a wider audience, who is this wider audience? Oh, I get it. You aren't satisfied with 3+ million registered users and now you need to attract the clueless likes of the Popular Science crowd.

Judging by how badly your idiot design team mangled (putting it lightly) the comment section, you are COMPLETELY CLUELESS of what Slashdot really is. Its not a news site and we aren't an audience. Its a community driven site in which users submit content and we can discuss it gaining insight, expressing opinions or have a good laugh. The comments are why we come here. The main page is also an ugly mess. Many of us are mature adults with a professions, some of us are students and everything in between. But one this is for certain: we like text. We don't need pictures or videos or other useless web 2.0/HTML5/Social glitz. Just give us links to the content. That is why I am a daily /. user, its simple and to the point. This isn't twitter, Digg or Facebook, we come here to get away from that. You will lose more members than you will ever hope to attract with your new and unimproved design. Please abandon your attempts to cash in on /.

Fellow /.'ers, join me in this protest. Do not post a comment related to an article or click any links. Instead, post a comment in protest of the beta design. Mods (who wish to participate in the protest): Mod up protest comments comments only. Do not mod down on-topic comments as it isn't fair to the poster.

Re:We are not an audience

[TWiTfan]

Looks like Timothy is modding all beta posts "0, Offtopic." I wonder how he finds the time, what with all that effort he's putting into listening to our concerns.

Re:Sounds like some communication issues

[TWiTfan]

You know what *I* find funny? The fact that Timothy has all this time to downmod ever beta post and up-mod everyone else. I thought he spent every minute of every hour of every day listening to us and our input, working our ways to implement our valued suggestions.