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AOL Reverses Course On 401K Match; CEO Apologizes

An anonymous reader writes "When we last checked in with Tim Armstrong, the AOL CEO was demonstrating 'Leadership with a Capital L' to employees of the company's Patch local news subsidiary by summarily firing an employee in the middle of a conference call for taking photos. Armstrong continued to serve up tasty material for tech bloggers this past week, blaming $7.1 million in extra expenses from Obamacare, and for $2 million in expenses for 'two AOLers that had distressed babies', for a decision to hold all matching funds for employee 401K programs until the end of each calendar year. After a small firestorm in the press, and a petition from AOL employees unhappy with both the policy change and the way it was presented, Armstrong reversed course, reinstating the per-period match and apologizing for mentioning the individual employee cases (TechCrunch is an AOL subsidiary). Incidentally, Armstrong was originally following in the footsteps of IBM, which made similar changes to its 401K program that went into effect last year."

30 of 123 comments (clear)

  1. New CEO for Dice? by Bearhouse · · Score: 5, Funny

    Sounds like the ideal candidate.

  2. Cue AOL railing . . . by Anonymous Coward · · Score: 5, Funny

    I like AOL. It started the internet super-highway after all, and if not for it, we would all be on modems, gets our software by CD, yada-yada-yada.

  3. Re:Distressed Babies? by NicBenjamin · · Score: 5, Interesting

    How does this lead to two million dollars in expenses? Is he running his own insurance company for the employees?

    It's possible. Self-insurance is a thing a lot of companies do. Granted that typically doesn't happen in health insurance, but it is possible.

    It's slightly more likely that their insurer jacked up it's rates due to increased costs, or jacked up rates for no reason and claimed it was due to those costs.

    What's most likely is that somebody told him about the "distressed babies," and he used that as a rationalization for being a dick on the 401ks.

  4. Re:Distressed Babies? by yoghurt · · Score: 5, Informative

    Um, yes. It's called "self insurance". For a large company, they will often outsource the administration to a regular insurance company but they pay the medical bills out of the company pocket. It makes sense because with ten thousand employees, you have enough of a pool to lessen the statistical variation percentage wise. So some years you spend a few percent more and some a few percent less. Insurance charges for this statistical pooling so the company can save money. I guess there were a couple of outlier expenses that broke the average. CEO shouldn't complain - while he expected cost savings, he agreed to take the risk.

    --
    Yoghurt
  5. COPIED ENTIRE SUMMARY !! by johnjones · · Score: 3, Informative

    um whoever is doing submission checking should at least check that your not copying the ENTIRE summary from techcrunch... hence the subsidiary notice

    Guys sort it out otherwise your going to get in trouble with lawyers and users !

    John Jones

    1. Re:COPIED ENTIRE SUMMARY !! by cgimusic · · Score: 2

      Did you even read the TechCrunch article? They are clearly not similar at all.

  6. This is the problem with private-sector benefits.. by NicBenjamin · · Score: 2

    It's really easy for them to go away when a couple companies (like IBM) get cheap, the rest else declare the new cheapness to be the industry standard; and everyone gets screwed. If the CEO is sufficiently dickish you can win one or two battles like this one; but unless every single job applicant asks about a specific benefit before taking the job they might change their minds; and if the government forces them to stop cutting benefits they will; but most of the time that shit just doesn't work. Hell most beneficiaries of 401ks probably don't know whether their company matches their contributions annually or per pay period.

    OTOH if there's just one government program (like Social Security or Medicare), then everyone knows exactly what Congress is doing about it, and you can't screw beneficiaries without everyone knowing it.

  7. abusing the 401k by maynard · · Score: 5, Interesting

    There are some who argue that the 401k is a bad investment option.

    http://www.fa-mag.com/news/the...

    But note that by only disbursing matching funds on December 15th, IBM twists the arms of its employees to plan separation from the company at the most difficult time of transition. Right during the holidays and then a dead point for hiring in mid winter. They also incentivize employee harassment and unfair terminations prior to Dec 15th in order to cut costs by keeping what would have been 401k disbursements. And of course the funds are kept in an interest bearing or investment account controlled by the firm for a year, meaning those gains are lost to the employee.

    I'd call that a terrible policy and one that any potential employee should carefully consider. Not only does it represent lost potential 401K gains, but much worse, it's an indication of how poorly management at the firm views its employees. Real 'company store' type stuff.

    1. Re:abusing the 401k by maynard · · Score: 2

      Here's someone else who made many similar points to what I posted:

      http://www.forbes.com/sites/he...

      First, any employee who leaves IBM’s employment prior to December 15 for any reason other than a formal retirement will not receive any company match to his or her own 401(k) contributions for the entire year. Nada. IBM executives could fire someone on December 14 and the company would not have to pay out.

      Second, all employees lose an entire year of the IBM match working for them in the investment sense. ...

      As for 'harassment' I think you made the point for me:

      In terms of dissuading potential employees, it's pretty clear at this point IBM has stopped caring about hiring *new* talent. In fact, their overall strategy could just as likely be about making people *want* to quit because that's cheaper than laying them off.

      What conduct in the workplace constitutes 'making people want to quit'?

    2. Re:abusing the 401k by maynard · · Score: 5, Interesting

      http://wallstreetonparade.com/...

      If you work for 50 years and receive the typical long-term return of 7 percent on your 401(k) plan and your fees are 2 percent, almost two-thirds of your account will go to Wall Street. This was the bombshell dropped by Frontline’s Martin Smith in this Tuesday evening’s PBS program, The Retirement Gamble.

      This is not so much a gamble as a certainty: under a 2 percent 401(k) fee structure, almost two-thirds of your working life will go toward paying obscene compensation to Wall Street; a little over one-third will benefit your family – and that’s before paying taxes on withdrawals to Uncle Sam.

      Documentary here:

      http://www.pbs.org/wgbh/pages/...

    3. Re:abusing the 401k by Anonymous Coward · · Score: 4, Interesting

      What conduct in the workplace constitutes 'making people want to quit'?

      Former IBMer who was driven to quit, so I'll chime in here...

      Small things first: they took away the water coolers and free coffee and put in these awful instant coffee pay-per-cup machines (Flavia). At the same time they banned people bringing in their own machines and putting them in the break room (that's a fire hazard, you know). Finally they took away the Flavia machines due to lack of use. Cafeteria food was terrible and very expensive. Team outings / holiday parties are virtually non-existent now. Laptops used to be replaced every two years, then three, now four. I would not be surprised if in the future IBMers are just expected to buy their own laptops.

      The raises and bonuses were always pathetic and have been scaled back more and more. If you were 1 (a top performer, 10% or less of the work force), your bonus was somewhere in the neighborhood of 2-3% and your raise was roughly the same or less. And did I mention that raise/bonus money comes out of a company-wide pool now? So if your division/group is crushing it but revenue is slipping company-wide (which it has for years) you're not going to get a bigger pool of money than anyone else. And oh yeah, this year they announced that ONLY 1-rated performers get a bonus. Everyone else, you suck. I would not be surprised if no one gets a bonus/raise next year, seriously.

      Speaking of raises, there are two kinds. Top contributor (if you got a 2+ or 1 rating; this year I guess it's just for 1-rated folks) and Market Based Adjustment. If you got a top contributor raise, it was pretty tiny for the most part. The MBA is used to get you to 100% of what they think the median salary for someone in your position and band level is. Last year they decided 90% was good enough. So in other words, if your salary is within 45% of where your position/band peers top out, no more raises unless you were a top contributor (and again, we're talking 1-3% here, and they might not even give you that next year).

      One more thing about raises. Last year they decided to move out the date for raises by three months. So in addition to getting a pathetic raise you had to go 15 months without one. I believe this year they're moving it out another month. Again, I would not be surprised if next year no one gets a bonus or raise.

      Finally, there's the 401k match. If you're not employed on December 14th, you get nothing. That is some grade-A bullshit and so far they're the only major company with the balls to insult their employees like that. That was the last straw for me and I (and several others) were able to leave and keep our match.

  8. Excuses by bmullan · · Score: 4, Interesting

    I believe there are companies that are using the excuse of the Affordable Care Act to lower benefits and thus save costs. If AOL hadn't used the excuse of the AFA then it would have been some other excuse. I don't suppose anyone saw the interview withe AOL CEO? Jeez that was an aweful looking work environment. There must have been a thousand people all sitting in from of keyboards on row after row of very long tables. The only interaction a person seems to have are to the person left or right of themself. I also noticed nearly everyone seemed to have their lunch in front of them (evidenced by take-out bags, a dish etc in view). Many tech workers any more are being asked to work like senseless drones at their jobs. I don't know where AOL employee satisfaction ranks but I see that AOL is NOT listed in the top 100 companies to work for in 2014: http://jobs.aol.com/articles/2...

  9. "Excess insurance coverage" by Anonymous Coward · · Score: 4, Interesting

    Um, yes. It's called "self insurance". For a large company, they will often outsource the administration to a regular insurance company but they pay the medical bills out of the company pocket. It makes sense because with ten thousand employees, you have enough of a pool to lessen the statistical variation percentage wise. So some years you spend a few percent more and some a few percent less. Insurance charges for this statistical pooling so the company can save money. I guess there were a couple of outlier expenses that broke the average. CEO shouldn't complain - while he expected cost savings, he agreed to take the risk.

    http://safetynational.com/company.html?coinfo=Self-Insurance%3A+How+it+works All states allow and most require them to purchase coverage that "limits the amount a self-insured pays for claims from any one occurrence." So state regulations actually prohibited the AOL CEO from taking on too much cost risk in this area. TL;DR - he's a bleeding liar to suggest the two events were related.

    1. Re:"Excess insurance coverage" by Aristos+Mazer · · Score: 2

      > he's a bleeding liar to suggest the two events were related.

      No, he's not. I've been digging into this story a bit. This is what I believe to be true based on piecing together comments in several forums: AOL is self insured. They had acceptable risk levels. But they had events that blew away their risk assessments. They're having to reclassify their insurance, and that means higher cost for the system next year.

      So, true, they didn't have to pay out for these two events. But they are going to have to pay more next year because these two events mean the computed risk of these events happening next year has been elevated.

      I am not saying the above is factually true -- I am not a first source. I'm saying that's what appears to be the case based on many Internet posts. I welcome others doing their own digging for info that contradicts my hypothesis.

  10. AOL's David Shing, Professional Nothing by McGruber · · Score: 4, Interesting

    On Gawker, Sam Biddle points out that while AOL claimed it couldn't afford its old retirement plan, it is able to afford "Shingy," who Biddle describe as a "professional nothing". Shingy's job title is "Digital Prophet," which means "he's gloating about the fact that he has a make believe job at AOL, unlike most tech charlatans, who try to conceal it":

    This Man Is Representing AOL on Live Television

  11. Re:Distressed Babies? by NapalmV · · Score: 4, Insightful

    CEO pay is also an outlier, what's his plan about it?

  12. Re:Distressed Babies? by fuzzyfuzzyfungus · · Score: 4, Interesting

    "CEO shouldn't complain - while he expected cost savings, he agreed to take the risk."

    He also shouldn't complain because it makes him look incompetent (not that he is likely to even capable of experiencing the feeling of being seen as incompetent, of course). Apparently AOL has something in the neighborhood of 5,500 employees. I suspect that they skew young and reasonably healthy; but modest yearly changes in who's on chemo in a given year could trivially add up to 2 million+ swing. It's a big scary number; but it's only about a dollar per employee per day, across a population of that size.

    If that qualifies as big, scary, risk, either you suck at risk management, your company has near-lethal liquidity problems, or various other bad things.

  13. Re:Distressed Babies? by ebno-10db · · Score: 5, Interesting

    From the WSJ:

    The compensation of AOL Inc. AOL +0.28% 's chief executive, Tim Armstrong, nearly quadrupled in 2012 to $12.1 million, from $3.2 million in 2011

    So by cutting his own pay by $10M, he could more than compensate for the $9.1M in extra expenses he claims. It would also bring his compensation into line with global standards. US CEO pay is somewhere around 400x the average employee's. The UK is a very distant second with around 45x. In almost every other developed country, it's between 10x and 20x. Very generously assuming that average employee compensation at AOL is $100k, $2.1M would put him at the generous end of global standards.

  14. Re:Lemme guess... by ebno-10db · · Score: 4, Insightful

    Eat the rich!

    They probably taste lousy. I'd settle for the oppressive treatment they received in the radical days of the Eisenhower administration.

    I wish people had a better understanding of history. Calling for a return to the tax structure (up to 90% on the wealthy's incomes), the percentage going to employee compensation, etc., that we had in the 1950's probably would get me branded a "socialist" (by people who don't even understand what the word means). Yet that's what we had in those idyllic Ozzie and Harriet days that so many, including the right wing, see as a lost golden era.

  15. Re:This is the problem with private-sector benefit by ebno-10db · · Score: 2

    I believe this is talking about the company *matching* your contributions.

    Obviously. Did anybody say otherwise?

    In IBM's case, when I worked there, they matched up to 6% which is pretty damn generous.

    6%. God bless their generosity. Wanna compare that to what it used to cost them for a defined benefit pension plan? Keep squeezing the peasants and they start to accept it as the new normal.

    BTW, did you get laid off, or did you choose to leave? If you chose to, was it because you saw the handwriting on the wall?h

  16. Re:Distressed Babies? by alexander_686 · · Score: 3, Insightful

    Actually, most large companies are self insured. They will farm out the “operations” part (billing, negotiating rates, etc.) to a insurance company but will pay all of the costs out of their own pocket.

  17. I'm sorry, I thought I could get away with it by erroneus · · Score: 2

    I guess I was wrong. Sorry.

  18. Re:Distressed Babies? by 140Mandak262Jamuna · · Score: 4, Insightful

    Interesting, he raises his own pay by 10 million dollars and then blames Obamacare for 7 million dollar increase in "costs". Even if what this inveterate liar is saying is true, it works out to less than 2 bucks a day per employee.

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
  19. Re:Distressed Babies? by TheNastyInThePasty · · Score: 2
    --
    The best thing about UDP jokes is I don't care if you get them or not
  20. Sounds To Me by Greyfox · · Score: 4, Interesting

    It sounds to me like AOL and IBM need a union. Bonus; if they trick some poor guy from India into coming over and working for them on a H1B, I bet the union could figure out how to hold the H1B if he ever decides to try to find other work.

    --

    I'm trying to teach myself to set people on fire with my mind... Is it hot in here?

  21. Not so far wrong. by westlake · · Score: 3, Insightful

    I like AOL. It started the internet super-highway after all, and if not for it, we would all be on modems, gets our software by CD, yada-yada-yada.

    AOL spared users the complexities of the Internet Suite of the '90s.

    I still have the boxed set of manuals from Delrina. Clients for Telnet and BBS services, FTP. Archie Veronica, Gopher, IRC Chat, Usenet, a Browser, basic photo editing tools, compressed file management and so on.

    AOL's clients were written for use by ordinary mortals. They played nice with third party software like mIRC.

    GUI. Automatic updates. Fixed price monthly billing. Thousands of local access toll-free numbers. There was a lot to like about AOL and it is past time the geek got off his high horse and admitted it,

  22. Re:Slashdot Beta sucks worse than AOL by davester666 · · Score: 2

    So you have 1 friend. Big deal.

    --
    Sleep your way to a whiter smile...date a dentist!
  23. Re: Distressed Babies? by koomba · · Score: 2

    it's not even necessarily just large companies that do this. my mother is a partner in a small CPA firm with about a dozen partners total, and about 50 employees total. now granted it is a total disaster because of many "distressed" old men in poor health sky rocketing their costs, but they do the same thing. they pay for it.

  24. Re:AOL? by roc97007 · · Score: 2

    That thing still around?

    I'm still on hold trying to cancel my account.

    --
    Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
  25. Re:Lemme guess... by Third+Position · · Score: 2

    Calling for a return to the tax structure (up to 90% on the wealthy's incomes), the percentage going to employee compensation, etc., that we had in the 1950's probably would get me branded a "socialist" (by people who don't even understand what the word means). Yet that's what we had in those idyllic Ozzie and Harriet days that so many, including the right wing, see as a lost golden era.

    More likely it would just get you branded as an idiot. You might want to keep in mind, in the 1950's the US was the only game in town. Europe was recovering from 2 world wars, made in Japan was synonymous for cheap junk, Korea was in the midst of a civil war, and China and India were mostly known for mass famines. If you wanted to play in the big leagues, you played in the US.

    Try charging those kind of tax rates now, and see if you can count to 10 before a major amount of capital flees to friendlier shores.

    --
    American Third Position
    Finally, a real choice!