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Kickstarter Security Breach Exposes Customer Data

Posted by Soulskill on from the if-only-there-were-a-way-to-crowdfund-better-security-precautions dept.

New submitter jbov writes "Kickstarter members received an e-mail at about 16:40 EST notifying them of a security breach. According to the e-mail, information including user names, encrypted passwords, mailing addresses, and phone numbers may have been revealed. Kickstarter members were urged to change their passwords. 'Older passwords were uniquely salted and digested with SHA-1 multiple times. More recent passwords are hashed with bcrypt.' Kickstarter claims that credit card information was not accessed during the breach. According to Kickstarter, law enforcement officials contacted the company on Wednesday night and alerted them that 'hackers had sought and gained unauthorized access to some of our customers' data.' Upon learning of the breach, Kickstarter closed the security breach and began strengthening security measures."

32 of 63 comments (clear)

  1. at least .. by thephydes · · Score: 4, Insightful

    they did the right thing and contacted all the people who use KS and advised them to change their login. Unlike Adobe who still haven't contacted me....... With influence comes responsibility - KS has taken responsibility, Adobe never did.

    1. Re:at least .. by Anonymous Coward · · Score: 1

      Unlike Adobe who still haven't contacted me....... With influence comes responsibility - KS has taken responsibility, Adobe never did.

      Not only did Adobe contact me via E-mail very shortly after the breach but they also snail mailed me a physical letter about what happened.

    2. Re: at least .. by Anonymous Coward · · Score: 1

      I got an email from Adobe about 3 months after the breach. Now that's a timely response!

    3. Re:at least .. by Anonymous Coward · · Score: 1

      I've backed several Kickstarter projects and I have not received an email.

    4. Re:at least .. by Jarik+C-Bol · · Score: 5, Informative

      Not only did Adobe email me and send me a letter about the whole thing, they gave me a free year subscription to Experian's identity theft protection services.Makes me wonder just how much info they lost about me.

      --
      I've decided to Diversify my Holdings. I've divided my cash between my left and right pockets, instead of all in one.
    5. Re:at least .. by snemarch · · Score: 2

      Considering how many users KS have, there might still be a few mails in the outgoing queue?

      I received the "uh oh, we've been hacked" mail yesterday 22.30, GMT+1.

      --
      Coffee-driven development.
  2. Was that ALL? by Jane+Q.+Public · · Score: 1

    Kickstarter stores information about Amazon accounts and the like, too. This could be pretty serious.

    AND, they should be held legally responsible. Really, as a society we have to start doing that.

    1. Re:Was that ALL? by dbc · · Score: 4, Informative

      Ummmm.... no, Amazon stores your Amazon acount info. KS doesn't even store whole credit card numbers.

    2. Re:Was that ALL? by Jane+Q.+Public · · Score: 2

      "Ummmm.... no, Amazon stores your Amazon acount info. KS doesn't even store whole credit card numbers."

      Um, yes. In order to actually operate a Kickstarter project, you are required to give them details of an Amazon account. They only accept and transfer money via Amazon.

      You don't give them your password. But the other account details are more pieces of your personal puzzle that thieves can use to try to access various account(s) of yours.

    3. Re:Was that ALL? by _Shad0w_ · · Score: 1

      Given you login to Amazon using your e-mail address...

      --

      Yeah, I had a sig once; I got bored of it.

    4. Re:Was that ALL? by Jane+Q.+Public · · Score: 1

      "Given you login to Amazon using your e-mail address..."

      No, you're missing the point. This is how these hackers work, more or less:

      1) They get your account information from one source. Preferably with password (as they did from Kickstarter).

      2) They try that password on the various accounts they have information for. They can also try to brute-force your passwords, or use "social engineering" to get the password for an account or change it to one of their own.

      3) Profit.

      So, yeah... it can be damaging to even just have the name of your Amazon account.

    5. Re:Was that ALL? by tlhIngan · · Score: 2

      Um, yes. In order to actually operate a Kickstarter project, you are required to give them details of an Amazon account. They only accept and transfer money via Amazon.

      No, they use Amazon PAYMENTS, which while requiring an Amazon account, does not need the originating site to know it.

      What happens is KickStarter forwards your pledge amount to Amazon. Amazon then asks you to log in and find out your method of payment and all that. It then gives the site back a payment token. Kickstarter uses that payment token to withdraw against the authorized amount (up to the limit which you agreed to when you agreed to the payment - Amazon knows it from the originating site and displays it to you so no shenanigans can take place).

      So no, Kickstarter does not know your Amazon account information. Of course, for a lot of people, their Kickstarter login email is the same as their Amazon login...

    6. Re:Was that ALL? by Jane+Q.+Public · · Score: 1

      "No, they use Amazon PAYMENTS, which while requiring an Amazon account, does not need the originating site to know it."

      No shit, Sherlock. I was talking about the person who had the kickstarter project (the payee), not the people making payments. I said so.

  3. No notification yet. by klevin · · Score: 1

    Hmm. I have a Kickstarter account, but I haven't gotten a notification email, so far.

    1. Re:No notification yet. by Anonymous Coward · · Score: 1

      consider this article as a notification?

    2. Re:No notification yet. by Mr+Z · · Score: 5, Interesting

      The notifications seem to be going out in waves, slowly. I'm not sure why. Across three folks I know (including myself) with Kickstarter accounts, the emails themselves all seem to have gone out within minutes of each other, but one of them arrived just minutes ago.

      I'm guessing with the volume of emails, it got throttled along the way. You can see this in the Received: headers:

      Received: from o2.e2.kickstarter.com (o2.e2.kickstarter.com. [74.63.202.49])
      by       xx.example.com with SMTP id xxxxxxxxxx
      for <       username@example.com >;
      Sat, 15 Feb 2014 21:49:50 -0800 (PST)
      ...
      Received: by filter-219.sjc1.sendgrid.net with SMTP id       xxxxxxxxxx
      Sat, 15 Feb 2014 21:18:46 +0000 (UTC)
      Received: from MTEzNDg (unknown [10.42.83.122])
      by localhost.localdomain (SG) with HTTP id       xxxxxxxxxx
      for <no-reply@kickstarter.com>; Sat, 15 Feb 2014 21:18:46 +0000 (GMT)

      Notice that the earlier time stamps (corresponding to when the emails were generated) are around 21:18 GMT, but the arrival timestamps are around 21:49 PST, about 8 and a half hours later. And that's about how far apart our emails arrived. I imagine more are in the queue.

      (And yay crapflooders for making it impossible to format things usefully in Slashdot comments.)

      As far as passwords go, I'm not worried about anyone actually hacking my Kickstarter password. It's a password unique to Kickstarter, and it was generated at random.org as a 13 character mixed-case alphanumeric password. Good luck reverse-hashing that. Even if you do, it won't get you much.

      --
      Program Intellivision!
    3. Re:No notification yet. by Zumbs · · Score: 2

      Maybe they want to avoid getting their mail servers marked as spam servers?

      --
      The truth may be out there, but lies are inside your head
  4. Re:They've been a target of CONservatives... by mark-t · · Score: 4, Interesting

    Or perhaps the person is simply ignorant of any evidence to support such claims which you apparently seem to possess in such abundance. I actually haven't seen anything to support it either, for that matter, so from where I sit, the allegation strikes me more as being an unprovable conspiracy theory, and I would consider the notion as improbable as well.

    Suggesting that someone who simply disbelieves a criticism must somehow be lying to protect them is even at best a variant of ad-hominem, and at worst, indicative of a possibly less than clear grasp of what is actually real and what is not.

    --
    File under 'M' for 'Manic ranting'
  5. So by Dunbal · · Score: 1

    What does this mean for Star Citizen funders? lol

    --
    Seven puppies were harmed during the making of this post.
    1. Re:So by nschubach · · Score: 1

      The same as it does for any other Kickstarter founder... Actually it may be less since Star Citizen started (and obtained) their goal independently before going on Kickstarter.

      --
      Every time I start to have faith in humanity, I ruin it by driving to work between 7 and 8 am.
  6. PKI by Anonymous Coward · · Score: 2, Insightful

    Why are we not using public private key infrastructure for online logins yet????? It's 2014, most people have been online for nearly twenty years and human beings are still using passwords that have to (generally speaking) be memorized which leads to poor password choices and repetition. This problem should have been solved YEARS ago.

    1. Re:PKI by _Shad0w_ · · Score: 1

      Why would you store the secret on your hard drive? Why wouldn't you use something like an eToken or any other PKI token?

      --

      Yeah, I had a sig once; I got bored of it.

    2. Re:PKI by Molt · · Score: 3, Insightful

      USB tokens won't work at the moment, too many people accessing the internet using phones and tablets without USB ports.

      --
      404 Not Found: No such file or resource as '.sig'
    3. Re:PKI by cbhacking · · Score: 4, Interesting

      Excuse me? A secret that never leaves my computer, at least not in any plaintext form (encrypt your private keys before exporting them, people!), is *way* more secure than a secret I need to provide over the Internet (even in an encrypted channel) and that the host I'm connecting to needs to store (even in a non-reversibly-encrypted form). If you don't think so, then there is something *very* wrong with the security of your box...

      The way we do passwords now, even if you don't re-use the password, a single compromised host gives the attacker enough information to begin attempting to determine the login credentials of every single user on the site (and in many cases, those same credentials can be used on other sites too). Additionally, attacks can be made much faster using common password dictionaries and so on. In the case of a public-key system, all that the attacker would get is the public keys of every user on the site, but without the corresponding private keys - which they will never obtain from the compromised server, because the client never exposes them to the network - they can't obtain any user's login credentials. True, in the case of persistent malware on the server an attacker could hijack a user's session after login, but they would be unable to prevent the user from logging out or to log in again afterward, and they would be unable to try re-using credentials on other sites the user may have accounts on.

      In fact, using public-key crypto is almost strictly as secure, or more so, than passwords. Sure, an attacker who targets a specific user's machine could potentially steal their secret key when the user unlocks it to log into a site, or steal it in its at-rest form (hopefully, encrypted with a password) and start brute-forcing that encryption. However, such an attacker could also have stolen a user's password database, or keylogged their password as they typed it into a site. If you just want to attack a single user, and you have the ability to compromise one of their hosts, it doesn't matter which system they use. However, if you can only attack a server (as is usually the case), public-key systems are way safer for the users.

      The problem, of course, is how the user moves their secret key(s) from client to client. These days, almost everybody uses a number of different clients (your PCs, your workstations, your phone and/or tablet, your friends' phones, the library's PC, whatever) to access secured resources. There are a number of possible ways to transfer the private key(s) between all those things, but each has downsides. Oh, and the little problem of there not being any standard way (other than TLS client certs, which are not widely supported and arguably not the correct tool here) to use public keys to authenticate with a site right now, so something would need to be standardized and then implemented widely before it would be useful.

      --
      There's no place I could be, since I've found Serenity...
    4. Re:PKI by brunes69 · · Score: 2

      I have a better question. Why does Kickstarter store IDs or passwords AT ALL. Why do they not mandate federation.

      They have Facebook login, but no Google or OpenID login. Why? And if I am using Facebook login then why do I STILL need to create a stupid Kickstarter.com password, I should be able to ONLY use Facebook.

      Why do so few websites do ID federation properly. It is simply one of the best security options we have today, it makes life SO MUCH EASIER for the user, yet no sites properly use it.

    5. Re:PKI by godel_56 · · Score: 1

      I have a better question. Why does Kickstarter store IDs or passwords AT ALL. Why do they not mandate federation.

      They have Facebook login, but no Google or OpenID login. Why? And if I am using Facebook login then why do I STILL need to create a stupid Kickstarter.com password, I should be able to ONLY use Facebook.

      Why should we have a system with a single point of failure, when it makes it much harder for intruders if they have to break into every site and account separately?

      Also, fuck Google, Facebook etc. They already have more than enough information about me.

    6. Re:PKI by Cammi · · Score: 1

      Kickstarter website does not have competent IT.

  7. Don't forget email addresses too by Anonymous Coward · · Score: 1

    Kickstarter was nice enough to require you to use email as your login!

  8. Re: Encrypted but unsalted passwords stored by Xenx · · Score: 2

    Not sure if arguing that they didn't specifically mention newer ones were salted, but bcrypt itself salts the passwords.

  9. Re: Encrypted but unsalted passwords stored by Dahan · · Score: 1

    And bcrypt is a password hashing function that includes a salt.

  10. Please change your password by viperidaenz · · Score: 2

    and your email address
    and your phone number
    and your mailing address.

    Thank you for being a part of Kickstarter.

  11. Still waiting for the email ... by Cammi · · Score: 1

    Still waiting for the email ...