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Apple Refuses To Unlock Bequeathed iPad
mrspoonsi writes "A man whose mother bequeathed her iPad to her family in her will says Apple's security rules are too restrictive. Since her death, they have been unable to unlock the device, despite providing Apple with copies of her will, death certificate and solicitor's letter. After her death, they discovered they did not know her Apple ID and password, but were asked to provide written consent for the device to be unlocked. Mr Grant said: 'We obviously couldn't get written permission because mum had died. So my brother has been back and forth with Apple, they're asking for some kind of proof that he can have the iPad. We've provided the death certificate, will and solicitor's letter but it wasn't enough. They've now asked for a court order to prove that mum was the owner of the iPad and the iTunes account.'"
Apple will do whatever it will takes to demove the family from getting the account access for the following reaons:
1) They want *new* account to inflate the user base.
2) By stalling the request increases the chance that the family decides it's not worth the pain.
3) They don't want to deal with similar cases in the future - there's no money on it. So it's important to them to avoid precedences.
Welcome to this brave new world, where companies decides what you own and the rights you have on it.
Lisias@Earth.SolarSystem.OrionArm.MilkyWay.Local.Virgo.Universe.org
How dare that consumer act as though Apple's intellectual property was something she could just 'bequeath' because she's all dead or some sentimental rubbish? She should be grateful that they deigned to permit her a limited license!
... but didn't bequeath all her pr0n. The family could take ownership of the device by just wiping it. The stuff downloaded onto it is a different matter, and I think Apple is doing right by not unlocking it.
Apple is right, your mother gave you the iPad, not the data on it.
The data does not belong to Apple.
The iPad does not belong to Apple.
Apple should have no skin in this game, they don't own any part of it.
"I've got more toys than Teruhisa Kitahara."
Unless she gave it away elsewhere, her family owns all of her former property. It doesn't matter if she explicitly gave it to them or not, so long as she didn't explicitly give it elsewhere.
I still have more fans than freaks. WTF is wrong with you people?
By their request for proof, they have clearly indicated that they do in fact have that ability. Otherwise they'd have started and ended the conversation with a simple, "I'm sorry, but we do not have the capability to compromise any users security. Without the login information or passwords we are unable to assist you.". Or something equivalent.
So if my father leaves me his safety deposit box, I get the box, but not the contents? I think you are wrong, an old woman wouldn't have thought anyone would separate them. That you understand the difference doesn't make it as obvious as you declare.
Learn to love Alaska
Fundamentally, I see this as a security issue. If the deceased wanted someone to have the data on the iPad, she should have provided the means to have access to that data. You can't just bequeath it in a will and then expect everyone else to sort it out after you're gone. That's inconsiderate.
It's also hypocritical to hold a company up to high standards for maintaining security and user privacy, and then at the same time blame them for not just rolling over and handing over the means to decrypt that information. It's not Apple's responsibility to give the family that ability, but the owner of that content. If I have years of personal photos that I've encrypted and bequeathed to someone, I'm sure as hell not going to just say, "here, you get this hard drive full of encrypted memories, but good luck decrypting it--I'm taking the decryption keys to my grave." That's stupid.
Even if Apple can unlock that data and eventually does so, think about how that might look to some people, who would NOT want their heirs/family/descendants to have the means to rummage through their personal data. You see this happen all the time--families of the deceased try to weasel their way into secrets and intimate histories of those who died. If all it might take is some lawyers and potentially dubious documentation to get around a dead person's privacy, then I would think twice about leaving any personal data behind.
No, it was just the iPad.
The problem is that since iOS7, Apple implemented a kill switch called "Activation Lock" in an attempt to slow down the theft of the devices - with it, the owner can remotely wipe the device, and more importantly, that device cannot be used by anyone else, thus ensuring that any stolen iPads, iPhones, etc. are rendered worthless.
What likely happened is just that - the iPad got locked and is right now, effectively worthless.
Of course, Apple has to be careful too - they can't really offer a way to unlock those devices because it's really a backdoor to Activation Lock and a way for criminals to well, steal your device and then cry to Apple to unlock it saying it belonged to their parents so they could resell it as more than just scrap.
It's really one of those catch-22 situations - Apple can't contact the original owner to verify if that iPad really belongs to them and they're not just some criminal looking to change their $0 iPad into a $400 iPad on the stolen goods market. And they can't just take those documents because well, the family could come back again next week with another stolen iPad and do the same thing.
And no, Activation Lock is practically impossible to defeat - if you reset it, it'll ask for the Apple ID credentials before you can proceed. If you get an unlocked one and try to restore it (with Find my iThing on), iTunes refuses to do it until you turn it off (which requires the password). If you force DFU and reload, it won't work until you re=login again, etc.
It's one of those things - what can Apple do? Remember the goal is to make the illegally acquired resale value zero because a user buying it can't do anything with it. And any way for Apple to help this family can be exploited (hell, do you KNOW that the iPad they got bequeathed wasn't stolen?). Apple requiring a court order basically means the courts will have to ascertain the identity of everyone and be enough of a pain that even a thief probably won't go through that effort. Certainly not one who wants to be identified should the iThing really be stolen.
They may have a chain of evidence though - the store receipt where the iPad was purchased on a credit card, a credit card bill with the charge on it and the billing name and address which can be compared against their Apple ID account, a death certificate with the same name and address on it, a will with the same name and address, and the iPad, whose serial number will match that on the receipt. Woe be to those who bought it at a store who doesn't record serial numbers, though!
Everything you say is actually true EXCEPT, this isn't that families problem, it is apples. When you die your worldly possessions go to your family or anyone else you deem fit to bequeath them too. It is legal and quite proper, Their is no catch 22, Apple have no legal standing here as a properly written will IS a legal document with the authority to transfer ownership, it is not up to the family to provide further proof, if apple is concerned it is on them to provide proof that this particular item was stolen. I hope Apple get their arses sued off.
Why was that marked insightful? You don't put the VIN number for the cars you own in your will either, nor do you put the serial numbers from each electrical appliance, watch or other worldly possessions. Why is it suddenly that this is on the family to prove for this particular type of device, A Will is a legal document, if Apple thinks the item might be stolen then it is on Apple to prove it, not the family.
It's only been a year or so since Mat Honan got all his Amazon, Google, and Apple data wiped because someone was able to trick their way into his accounts. Apple got castigated over that, and implemented a lot of extra security to try to prevent that sort of thing from happening again. Well, guess what? You can't have it both ways. One way or the other, there will be problematic edge cases - and this sort of thing is one of them.
#DeleteChrome
Apple is right, your mother gave you the iPad, not the data on it.
The data does not belong to Apple.
The iPad does not belong to Apple.
Apple should have no skin in this game, they don't own any part of it.
Actually, the box says "Your Apple iPad" inferring that Apple still own it and you're just using it. Besides this, your soul is the minimum price for any apple product. The bequeathed couldn't inherit this agreement as the agreement was for his grandmothers soul, he'll need to bequeath his soul to Apple (signed in blood, in triplicate) before they can do anything.
Jokes aside here, Apple is just being a dick, which is really what we can expect from Apple. The inheritor is legally entitled to the data on that device (as they would to any other intellectual properties like writings, patents and works of art created by the deceased) and Apple have the capacity to unlock the device (which is scary enough on its own) but refuse to do so because, because, shut up, thats why.
Also this is in the UK, consumer protection will not be kind to Apple.
Calling someone a "hater" only means you can not rationally rebut their argument.
I detest Apple but I think they have a point here. If you buy an iPad, you get ownership and the right to transfer the ownership of that iPad. However, when you buy an app, you buy a personal right to use the app. This right is not transferable. If it was, there would be a lively secondary market in apps. The fact that the owner dies does not make the apps transferable either. I assume the will only mentions transference of ownership of the iPad (which is valid) and maybe the apps (which is invalid). If the will doesn't mention other data, they will need a court order. Apple just wants to protect itself but as usual does it in their own arrogant and insensitive way.
NO, but they are required to provide a new set of keys to the new owner with legal document showing transfer of ownership
And yet here you sit bitching about the fact that Apple has asked this family for legal documents proving ownership of the iPad.
No, locking someone's device without their consent is a bug. It shouldn't happen, and Apple is in the wrong for engineering a system which locks the device automatically without the owners's consent.
It's pretty simple. And yes, I know that it seemed like a good idea at the time to the idiot engineer who came up with this "solution". Lots of ideas seem good until the flaws are discovered.
What is all this garbage? It was locked with the owner's consent. The owner unfortunately did not think to leave the keys with her bequest.
It's not Apple's problem. The worldly possessions (the iPad) is still there, and the family has possession of it. What's been lost is information - the Apple ID and password. That's really not Apple's responsibility.
What's happened here is like if you bought a really big, really tough safe. You use it to store some valuables, and only you know the combination. Then you die. Your will bequeaths the safe to your family. They're in physical possession of the safe, but without the combination they have no way to access what's inside or (if there's nothing valuable inside) use it to store other stuff. It's essentially useless without the combination.
Unless there's some way for the safe manufacturer to open the safe without the combination (which would be a huge security hole), crying to them to fix the situation isn't going to help. When this sort of security is properly designed, even the manufacturer can't help. Same thing happened with the business-class Thinkpads with hard drives and BIOSes which could be password protected. If you set the BIOS boot password and forgot it, IBM's fix was to swap out the motherboard and charge you for a new motherboard (equivalent to salvaging this iPad for parts and charging the family a discounted price for a refurb iPad). If you put a password on the HDD and forgot it, that's it. Nobody could recover your data, not even IBM.
The iTunes account and any songs/movies/ebooks/software bought on it are a different matter. Regardless of any passwords on it, Apple knows what's in the account. And being virtual goods they can be restored for just a trivial administrative cost to Apple. The real question is whether you can inherit these types of accounts. There was a hoax some years back saying Bruce Willis wanted his kids to inherit his account, but AFAIK there hasn't been any real legal precedent on whether you can actually do that. I would like to think you can inherit the songs/movies/ebooks/software just like you can inherit CDs, DVDs, books, and boxed software. But I suspect the copyright industry is going to fight tooth and nail to try to make any such licenses terminate upon death.
What else is new? Human interest takes a back seat to Apple's interests. I'd suggest they have no respect for the dead, but in this case, they are respecting the will of Jobs by carrying on as he would.
(yeah yeah, troll modding here I come. He was pretty famous for being a major ass.)
Actually, the box says "Your Apple iPad" inferring that Apple still own it and you're just using it.
Disingenuous bullshit. Ford don't own your car, yet it says 'Ford' right there on the front grille!
If the license says "non transferable" then that's the end of the discussion.
Not in the UK or EU. Digital sales are treated as sales, not licenses. Doesn't matter what the EULA says, if the said "buy this song" or "purchase app" then you have full consumer protection rights and full legal ownership of the copy. You can sell your legally purchased MP3s.
const int one = 65536; (Silvermoon, Texture.cs)
SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
I have read most of the comments up until now. Frankly, most seem as if they were written by a bunch of Apple haters.
The article clearly states that while Apple acknowledges the woman is dead and the person to be the executor of her account, they require a court order and/or proof she is the rightful owner of the device. Why?
We have no reason to doubt the the executor or the heirs that the device belonged to her. But, being unable to provide the unlock code to her iPad nor her Apple Id and associated password (which, could instantly demonstrate it was her device via their FindMyIPhone service), Apple is unwilling to unlock it. They demand further proof of ownership (or, prior ownership).
Why?
First, there are DRM considerations. When a person uses an Apple device and "purchases" certain products through iTunes, they have a non-transferable license to use that material. Unlocking the device, without court order, could subject Apple to litigation by the owners of the DRM software.
Let's assume that the person presenting the iDevice is the legal heir to the device (i.e. it belonged to the deceased and bequeathed to them). Apple is asking for a court order directing them to access the device and remove their legal liability for providing such access to the data on the device and the the violation of privacy. If it were a house or vault, would you not want to make sure that the person you are giving the keys has a legal right to enter the premises?
Next, let's consider the owner has email accounts. The iDevice will, likely, automatically access those email accounts. Services such as FaceBook, Yahoo!, Hotmail, and GMail try to protect the ownership of the private content of those systems - people have a right to an expectation of privacy - even after death. It's in their terms of service. As an heir, you may or may not have a legal right to access those accounts of the deceased individual.
Just last year, I think it was, there was a case where the family of a deceased soldier wanted access to his email. It was denied by the company until a court order was granted.
If Apple unlocks the device and such services are accessed without human interaction (originally, the grandmother had access since she knew the code), you have just violated her privacy (dead or not). Would YOU want to be on the receiving end of a lawsuit where there was information in those private accounts that caused harm to another individual she communicated with via those email accounts? Perhaps, she had a secret life and wanted it kept that way? Maybe she was the mistress of a married man and the disclosure would bring that to light, destroy what was left of his marriage, or open him to a civil litigation? Or, maybe, even a claim against the family of the deceased woman which might go after her assets.
We all kick and scream here about privacy. And, when a company, such as Apple ACTUALLY tries to do the right thing in protecting it, they are scorned and hated. That's why I say it sounds like most of the posts here are from Apple haters.
Let the family produce a court order to have Apple access the device. Apple can look up the serial number (assuming she registered the device) and find the associated Apple ID. And, one would presume they could then unlock the device if in their physical possession (assuming, there isn't some master unlock command they can send). They would, legally, have to wipe the DRM material from the devices or follow other instructions in the court order. And, to keep themselves out of trouble, delete the email accounts and other apps that might automatically log in to a private system BEFORE turning it over to the Executor (unless, the court order grants them legal and civil protection).
Pictures and documents might be stored on cloud services vs on the device itself. In that former case, I hope the family has the passwords to those services so they can access them.
As I get older, I realize that there is a possibility I could die anytime
I don't think that's the real crux. I think that without any sort of proof that the iPad was hers, Apple can't unlock it. My reading of it is that the will divided the estate but did not name the iPad specifically. Without an AppleID or some sort of identifying information, Apple can't know that was her iPad and not someone else's. People probably have used situations like this before to game Apple. So they want a court order that essentially absolves them from deciding that. They'll unlock it when a court tells them to.
Well, there's spam egg sausage and spam, that's not got much spam in it.
And guess what? Apple is demanding that in this case!. You went to the Probate Court, the judge sent a letter to Apple (presumably confirming that the deceased owned that specific iPad and all that and to release details on the account).
And Apple complied.
In this case, the family is complaining they have to go to court to get a court order to get Apple to unlock it. No surprise, you ran into the same problem, which is why you went to the Court to see the judge.
In other words, Apple is following the same procedure with this family as what you did - the Court issued an order demanding release of the account information. Apple complied. This family didn't, and Apple requested that they get the Court to do so.
And yes, Apple is absolved or all liability should it turn out said iPad was stolen - it meant someone lied to the Court under oath and committed perjury, which generally is far worse than the few hundred bucks you get for the iPad.