Apple Refuses To Unlock Bequeathed iPad

mrspoonsi writes "A man whose mother bequeathed her iPad to her family in her will says Apple's security rules are too restrictive. Since her death, they have been unable to unlock the device, despite providing Apple with copies of her will, death certificate and solicitor's letter. After her death, they discovered they did not know her Apple ID and password, but were asked to provide written consent for the device to be unlocked. Mr Grant said: 'We obviously couldn't get written permission because mum had died. So my brother has been back and forth with Apple, they're asking for some kind of proof that he can have the iPad. We've provided the death certificate, will and solicitor's letter but it wasn't enough. They've now asked for a court order to prove that mum was the owner of the iPad and the iTunes account.'"

Comments

Why?

[Anonymous Coward]

Has it ever occurred to you that you could just reflash the device? You might need to manually put it DFU more, or just command click restore in ITunes and that's it.

Apple is right, your mother gave you the iPad, not the data on it.

Re:Why do they need to unlock it?

[kthreadd]

For a comparison, is a car manufacturer required to install new locks when a car changes ownership and the previous owner forgot to pass on the keys?