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Comcast Customer Service Rep Just Won't Take No For an Answer

Posted by Soulskill on from the it's-comcastic dept.

RevWaldo writes: The Verge and other sources report on how AOL's Ryan Block ultimately succeeded in cancelling his Comcast account over the phone, but not before the customer service representative pressed him for eight solid minutes (audio) to explain his reasoning for leaving "the number one provider of TV and internet service in the country" in a manner that would cause a character in Glengarry Glen Ross to blush. Comcast has now issued an apology.

11 of 401 comments (clear)

  1. We're sorry we got caught? by Anonymous Coward · · Score: 5, Insightful

    That's probably what they meant...

    1. Re:We're sorry we got caught? by JMJimmy · · Score: 5, Informative

      Pretty much.

      Here's the actual link to the apology instead of a random blog. http://corporate.comcast.com/c...

  2. Comment removed by account_deleted · · Score: 5, Funny

    Comment removed based on user account deletion

  3. From AOL having trouble cancelling service? by fang0654 · · Score: 5, Funny

    What is this, backwards day?

  4. why would anyone cancel comcast? by alen · · Score: 5, Interesting

    where else can you get hundreds of channels of TV i hate and crappy internet for one low price of $200 a month?
    what else would i do if i didn't have 400 channels of TV? how else would i watch commercials?

    1. Re:why would anyone cancel comcast? by tompaulco · · Score: 5, Funny

      where else can you get hundreds of channels of TV i hate and crappy internet for one low price of $200 a month?

      $200 a month? That is a heck of a deal. I've got the $99 Cox Bundle and that costs about $250 a month.

      --
      If you are not allowed to question your government then the government has answered your question.
  5. The worst company in the world by briancox2 · · Score: 5, Insightful

    Comcast simply will not accept being second place in the competition for the worst company in existence.

    --
    We should learn what we need to know about issues, before we decide what we need to feel about them.
  6. Re:they don't give a fuck by UnknownSoldier · · Score: 5, Funny

    I was thinking more along the lines of ...

    . /Oblg. South Park - Cable Company

  7. Re:Same business model, different business by gman003 · · Score: 5, Funny

    But that's boring. There's so many more fun responses you could give. CSRs don't argue as much with "crazy" customers so it even makes things easier for you (plus, it messes with their statistics).
    "That information is classified."
    "The stars are in alignment. The prophecy must be fulfilled."
    "I'm moving to Elbonia."
    "The NASCAR team you sponsored keeps losing, so I'm switching to a winner like AOL."
    "I got assigned an IP ending in .666. I refuse to support any company with such obvious anti-christian leanings."
    "I finished reading the whole internet, I really don't see any point in keeping it once I've read it all."

  8. Re:they don't give a fuck by Anonymous Coward · · Score: 5, Funny

    ... and the word of this day is: Amateur.

  9. Re:105 megabits per second by swillden · · Score: 5, Insightful

    If I am hearing correctly, this guy was signed up for 105 megabits per second... Do you know how hard it is to use 105 megabits/second?

    Sigh.

    Slashdot, how far you have fallen.

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