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French Blogger Fined For Negative Restaurant Review

An anonymous reader sends an article about another case in which a business who received a negative review online decided to retaliate with legal complaints. In August of last year, a French food blogger posted a review of an Italian restaurant called Il Giardino. The restaurant owners responded with legal threats based on the claim that they lost business from search results which included the review. The blogger deleted the post, but that wasn't enough. She was brought to court, and a fine of €1,500 ($2,040) was imposed. She also had to pay court costs, which added another €1,000 ($1,360). The blogger said, "Recently several writers in France were sentenced in similar proceedings for defamation, invasion of privacy, and so on. ... I don't see the point of criticism if it's only positive. It's clear that online, people are suspicious of places that only get positive reviews."

40 of 424 comments (clear)

  1. Barbara Streisand award by ocsibrm · · Score: 5, Insightful

    When are these businesses going to learn that when you lawyer up against negative reviews, it suddenly becomes *newsworthy* and only makes the situation that much worse. Maybe if they spent their legal fees on training for their waitstaff, they wouldn't get those negative reviews to start with. Crazy thought, I know.

    1. Re:Barbara Streisand award by satuon · · Score: 4, Funny

      Agreed, I was totally planning to take a plane to France to go dine in that restaurant, but now they've lost my business.

    2. Re:Barbara Streisand award by jones_supa · · Score: 4, Insightful

      When are these businesses going to learn that when you lawyer up against negative reviews, it suddenly becomes *newsworthy* and only makes the situation that much worse.

      How do you know? Maybe this is actually rare occurrence. Maybe there has been many other cases like this but the blog owner never brought the issue public.

    3. Re:Barbara Streisand award by K.+S.+Kyosuke · · Score: 4, Insightful

      They won't. A single person always does, but in the real world, teaching one idiot a lesson doesn't mean that the millions of others will be telepathically notified of it.

      --
      Ezekiel 23:20
    4. Re:Barbara Streisand award by Racemaniac · · Score: 4, Insightful

      It seems they're going full blown Barbara Streisand. When googling the name of the blogger, i got a google notice that not all search results may be returned since a request was made to make certain information not available.

      So probably the people from the restaurant now also made a request to google to make sure this entire thing can't be googled....

    5. Re:Barbara Streisand award by Anonymous Coward · · Score: 3, Funny

      And their 37 users will reap the benefits...

    6. Re:Barbara Streisand award by wvmarle · · Score: 4, Interesting

      If so I doubt it'll pass the "right to be forgotten" criteria, one of which is that it is about something so long time ago that it is not relevant for the present. Can't say that about this case, which is positively current.

    7. Re:Barbara Streisand award by ray-auch · · Score: 5, Interesting

      Full blown Barbara Streisand indeed. They apparently wanted the blog changed because the restaurant name in the title was putting the negative review high in the search results.

      So instead, you google it now (il giardino lege cap ferret) and the first search results (at least from UK) are google+ reviews and yelp reviews (mostly 1 star, all since court verdict), and tripadvisor reviews, again with a low score due to whole pile of 1-stars added since the court verdict. Oh, and links to news of the court verdict.

      Lawyer-up, load-up, point down, pull trigger.

    8. Re:Barbara Streisand award by RabidReindeer · · Score: 3, Insightful

      They won't. A single person always does, but in the real world, teaching one idiot a lesson doesn't mean that the millions of others will be telepathically notified of it.

      It wouldn't matter. All the other idiots who do hear about it simply think that it doesn't apply to them.

    9. Re:Barbara Streisand award by Anonymous Coward · · Score: 3, Funny

      What you can do is write a review that is so incredible positive, that the irony is so obvious that nobody will miss it.

      What an astonishingly good idea! Timely, witty and absolutely certain to ensure everyone who attends the offending restaurant will have a great experience. Problem completely solved right here!

      I thank you from the bottom of my heart, and insist that every Slashdotter also thank you, preferably with their precious moderation points.

      Well done!

    10. Re:Barbara Streisand award by nukenerd · · Score: 4, Interesting

      I've just left a negative review on Tripadvisor, and see that many others are doing the same. Join in!

    11. Re:Barbara Streisand award by idontgno · · Score: 4, Funny

      "Other then the terrible food, unexceptional wine list, rude and incompetent service, shocking prices, and unsanitary kitchen, this restaurant is without doubt the best place of its kind."

      --
      Welcome to the Panopticon. Used to be a prison, now it's your home.
    12. Re:Barbara Streisand award by Grishnakh · · Score: 5, Interesting

      Yep, people make snarky comments, but when I read stuff like this, it just places France lower and lower on my list of tourist destinations, and makes me prioritize other European countries where I've never heard of this crap happening, such as Germany and Denmark. It's not just this case with this restaurant; it seems I regularly see negative stuff in the press about France (remember the case of the Google Glass-wearing guy getting beaten by the staff at McDonald's in Paris? Or how about the big anti-gay protests? Or the recent news item about a bunch of Muslims attacking a French synagogue in response to Israeli activity in Gaza? Or the general problem of lots of poor and violent Muslims in French cities?), whereas I almost never hear anything bad about most other (northern/western) European nations.

    13. Re:Barbara Streisand award by smithmc · · Score: 4, Insightful

      Oh, c'mon. It's not like being stupid and needlessly litigious is a uniquely French thing.

      --
      Downmodding is the refuge of the weak. Don't downmod, make a better argument!
  2. I wanted to write about this place by Opportunist · · Score: 4, Funny

    But my mom said "if you can't say something nice, don't say nothing at all". And it seems the courts agree with her.

    So I want to stress that the road in front of their entrance is really tidy.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    1. Re:I wanted to write about this place by meerling · · Score: 3, Insightful

      That's nice, but it really doesn't apply to reviews of any kind. After all, if you can't talk about the problems, screwups, and deficiencies, you'll never be able to improve, and there's a high probability that things will just get worse.

    2. Re:I wanted to write about this place by ShakaUVM · · Score: 5, Insightful

      You can, you just need to phrase it right -

      "I love how you can always find a table there!"

      "You never need to tip the servers!"

      "The bartender was at his best when serving Bud Light!"

  3. Re:Only post POSITIVE reviews... by x0ra · · Score: 4, Funny

    Your comment sucks ;-)

  4. Do as they do in job references by Opportunist · · Score: 4, Interesting

    I don't know about your country, in mine a boss is not allowed to say anything bad about you in a job reference. He can't say you're a drunkard. So he'll write "he was working hard to keep the spirits up". Too stupid to get anything accomplished? "He was very good at trying to get his assignments done". Didn't do ANYTHING? "He was known to be very punctual."

    Euphemism and "secret" code has developed due to a culture that disallows bad reviews. I guess the same will happen here sooner or later. We'll just have to be able to understand idioms like "The service was one of a kind" (read: no other restaurant that is still in business has that kind of crappy service). "The food was something we remembered for a long time" (read: We spent a long time on the can with diarrhea). Or how about "Every time we discover something new" (read: No matter what you order, you'll certainly get whatever they have to get rid of quickly).

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    1. Re:Do as they do in job references by AK+Marc · · Score: 3, Informative

      Nope, anything you say that prevents them from being hired can be held against you, even if true. Eligible for rehire (or not) is one of the few facts specifically protected.

  5. Too true... by bradley13 · · Score: 4, Interesting

    We once received an application that included a reference letter with only one substantive comment: "She always keeps her desk neat and tidy". But really, that's not a secret code or anything, it is entirely clear: do not expect this person to do any work. The fact that the person actually included this letter of reference with her application made it doubly damning, because she apparently did not understand what it said.

    On the subject of TFA: I do hope some French /.ers will chime in with the local interpretation of this ruling...

    --
    Enjoy life! This is not a dress rehearsal.
    1. Re:Too true... by oobayly · · Score: 3, Informative

      One of my mum's colleagues was applying for a job in a different part of the civil service, so she was asked to provide a reference. My mum didn't want to be responsible for this person getting a job where they could possibly do some real damage, but at the same time couldn't give a negative reference. So she ended up giving the following:

      Works well under direct supervision

      Compare this to the UK Ordnance Survey where I temped for a year - there were permanent member of staff with 20 years of production experience who still couldn't read a map. One guy was proud of the fact that he came "highly recommended" when he got passed from department to department. Not only was he completely useless, but incredibly sleazy - no wonder they wanted shot of him.

    2. Re:Too true... by Pieroxy · · Score: 5, Interesting

      French here. The lady owner of the blog did not choose to lawyer up and went there to defend herself. The restaurant just wanted her to change the title of the blog post which was along the line of "The place to avoid at Cap-Ferret: Il Giardino" (where Cap-Ferret is the name of the town the restaurant is in). They just wanted the name of the restaurant removed from the title because it was 2nd place on Google and was starting to be detrimental to their business. She removed the blog post entirely on her own. It appears she doesn't intend to counter sue.

      It pretty much looks like something that would not have happened if the defendant was properly represented.

    3. Re:Too true... by countach · · Score: 5, Insightful

      Properly represented? You shouldn't even be in court in the first place to need representation just because you made a comment about a restaurant.

      And if this blog article comes up "too high" in Google's search for the town, can you seriously blame the blogger? Blame Google if you want to blame anyone, but don't blame the blogger because of Google's page rank algorithms.

  6. TripAdvisor by jones_supa · · Score: 5, Informative

    Here's some TripAdvisor's reviews on that particular restaurant.

  7. Re:Livin' in the USA by hcs_$reboot · · Score: 4, Insightful

    Glad for you. But, in France, out of the thousands and thousands of negative critics on the web, it happens sometimes/rarely that someone is prosecuted. And when this (rarely) happens, the media covers largely the fact, as it definitely is an exception. You can bet the woman will change lawyers, appeal, and win.

    --
    Slashdot, fix the reply notifications... You won't get away with it...
  8. Re:Livin' in the USA by Anonymous Coward · · Score: 3, Funny

    But as a down side you do get to eat in American "Restaurants"

  9. So... by Anonymous Coward · · Score: 5, Informative

    Reading few analysis about the judgement : the court did not make the condemnation for the article but only for the title ("A place to avoid in Cap-Ferret : Il Giardino"). The court did not order a single modification to the article content, only of its title (plus the fine). The author of the post also decided to not be defended by a lawyer during the court audition (which would have probably changed the outcome of the judgement according to other specialized lawyers). Also, this decision could have been broken in a second court if the author made the decision. Instead she voluntarily removed the article from her blog. Finally, this decision can not be referred to for future cases in France (do to the nature of the case).

    So yes, of course, seemingly against free-speech decision but not really as dramatic as many of you try to depict it.

  10. Re: Livin' in the USA by andy_spoo · · Score: 4, Insightful

    Seriously?? In a country where people plea-bargain to get a shorter sentence, even if they know they're innocent because they can't afford a descent lawyer, therefore leaving the real perp to go free and a 'magically solved' crime. A country that rich get off free, and the poor get sentenced. You can't even fly FPV now! No problem here in Europe.

  11. Re:Freedom of Expression... by x0ra · · Score: 4, Insightful

    Btw, let me quote Voltaire's famous words in a letter to M. le Riche: "I detest what you write, but I would give my life to make it possible for you to continue to write.". A bon entendeur...

  12. Re:Freedom of Expression... by x0ra · · Score: 4, Interesting

    The very purpose of a critic is to allow both negative and positive review. There is no point for critics if it is required by law to be positive. All in all, a critic is NOT defamation.

  13. Re:Freedom of Expression... by Anonymous Coward · · Score: 3, Insightful

    France (and Europe in general ?) has strictly no culture of natural Rights.

    Google "Déclaration des droits de l'homme", connard.

  14. My advice to her by Rashdot · · Score: 5, Funny

    Don't write a court review.

    --
    This is not the sig you're looking for.
  15. Re:Freedom of Expression... by Anonymous Coward · · Score: 4, Insightful

    What was denounced was the fact that freedom of expression does not give you a freedom to falsehood and lies.

    The problem with this is who gets to decide what is "true"? If there are laws about denying the holocaust it is only a very short step to having laws against denying say global warming since it would be very easy to argue that denying this might potentially cause a lot more harm to society than denying the holocaust. Even with the current law what happens if a historian uncovers documents suggesting that what was previously thought to be a massacre of 20 Jews outside a French village was actually the killing of 20 French resistance fighters? Can they get prosecuted for denying part of the holocaust even if they have evidence to back up their claims?

    The truth is a moving target because we do not, and cannot, know everything so legislating the truth is misguided. In addition it is dangerous because the best way to let everyone know that people like holocaust deniers are idiots is to let them speak. If you gag them and haul them away to prison you have lost the best tool in your arsenal to stop the idiocy spreading or does the French government have such a low opinion of their own citizens that they think they will not see through these idiots?

  16. Re:Freedom of Expression... by Bender+Unit+22 · · Score: 4, Insightful

    As a "former European" you should know how crazy it is to claim that Europe has some sort of common values.
    There are no "European values". There's a bunch of countries with different values who happens to be in a trade union together.
    It is only the politicians who have been lying about the EU and are trying to make it into United States of Europe who will claim we have a "united Europe" with the same values. Every single true European knows each country has it's own values.

  17. Re:Livin' in the USA by Anonymous Coward · · Score: 5, Interesting

    I had RTFA. http://www.arretsurimages.net/breves/2014-07-08/Critique-de-restaurant-blogueuse-condamnee-id17677
    Says she didn't take a lawyer (she didn't think she had the time to get them up to speed with what was going on) and won't appeal. A lawyer (maître Eolas) that does a lot of vulgarisation about french justice says that he doesn't know of another judgement against a noncommercial personal blog, and he thinks the problem might be that she didn't get a lawyer.

    The actual review is on the webarchive. Reviewer and her mother used to go to that restaurant and have a good time. That time wasn't great, food came as the same time as apéritifs. Reads quite factual, and it is tagged as a piece of personal experience.

  18. The review of Il Giordano (Google translate) by TheP4st · · Score: 4, Informative
    --
    "I have downloaded hundreds and hundreds of records, why would I care if somebody downloads ours?" Robin Pecknold
  19. Re:Freedom of Expression... by Daimanta · · Score: 3, Insightful

    Yet something could be true in a literal sense but give a deceiving view of reality. Imagine you sitting down at a restaurant and offered something to drink. You immediatly request silverware and the next two servers that pass by your table receive the same request. Now you requested silverware 3 times in a literal sense before you could eat your salad but the reality of the story is that you had no problems with getting silverware, you were just being an impatient douchebag.

    There, I've set up a situation that could be considered libel/slander/defamation but be true in every sense of the word.

    --
    Knowledge is power. Knowledge shared is power lost.
  20. Re:Freedom of Expression... by CrimsonAvenger · · Score: 4, Informative

    Btw, how do you distinguish between defamation/slander and critics in the US?

    Slander/defamation in the USA require that the statement be a statement of fact, and that the statement be FALSE.

    An opinion cannot be slander/defamation.

    A TRUE statement cannot be slander.defamation.

    i.e. "I did not like the chateau briand" is a statement of opinion, and therefore not slander/defamation.

    "the coffee was served cold" could be slander/defamation is the coffee was, in fact, served hot. If, on the other hand, the coffee arrived at your table cold, it would not be slander/defamation.

    "the waitress was a stone-cold bitch" is a statement of opinion, hence not defamation.

    "the waitress spat in my soup" is slander/defamation if the waitress did NOT spit in your soup, otherwise not.

    I am aware that in many countries that "false" part of "false statement of fact" is not part of the definition of slander/defamation", so saying bad things about someone, even if literally true, can be slander/defamation, but that's not the way it works on this side of the pond.

    --

    "I do not agree with what you say, but I will defend to the death your right to say it"
  21. She chose to not have a lawyer, and to not defend by taikedz · · Score: 3, Informative

    In the original article an ArretSurImages.fr, the blogger details in her interview that she decided not to hire a lawyer, instead simply complied immediately and did not defend her position. She was not required by the court to remove her post, but she did so of her own accord.

    A commenting lawyer interviewed for the article indicated that the case shows more the necessity of getting legal advice, rather than any evolution of rights on the Internet.

    Yes it's sad that she was attacked for her criticisms, but it's sadder that she did not take responsibility, or stand her ground.

    --
    -- "Simplicity is prerequisite for reliability." --Dijkstra