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Netflix Reduces Physical-Disc Processing, Keeps Prices the Same
Nom du Keyboard writes: After seeing a drop in my DVD service from Netflix I got a customer service representative tonight to confirm that Netflix has ceased processing DVD returns on Saturdays nationwide. And that they did this without notifying their customers, or reducing prices to compensate for the reduced service. Given that the DVD selection still far outstrips their streaming selection, this may be news to others like myself who don't find streaming an adequate replacement for plastic discs. My experience up until recently, unlike Netflix's promise of a 1-3 day turnaround at their end which gives them lots of wiggle room to degrade service even further, had been of mailing in a DVD on day one, having them receive it and mail out my next selection on day two, and receiving it on day three. Now with them only working 5 days and many U.S. Post Office holidays, they're still getting the same money for significantly less.
The Netflix shipping FAQ confirms the change, and a spokesperson said, "Saturdays have been low volume ship days for us."
Alternately, you could claim that they cut Saturday processing instead of raising prices. I'm hardly outraged about this.
netflix listened to customer feedback when they tried to spin off their disc rentals to another company. so call them and give them feedback. they are easy to reach by phone. if you dont complain to them please dont whine on slashdot
Some drink at the fountain of knowledge. Others just gargle.
I wouldn't live in a place with inadequate bandwidth for a simple video stream.
I think that is the very definition of a First World Problem.
I see so much bitching over Netflix' lack of selection/declining service/raising prices, that it makes me wonder who is forcing all these people to be a subscriber? Don't like it, don't pay for it. 99% of Netflix' problems are due to the licensing fees by the movie studios. Don't blame the messenger.