Dropbox Head Responds To Snowden Claims About Privacy
First time accepted submitter Carly Page writes When asked for its response to Edward Snowden's claims that "Dropbox is hostile to privacy", Dropbox told The INQUIRER that users concerned about privacy should add their own encryption. The firm warned however that if users do, not all of the service's features will work. Head of Product at Dropbox for Business Ilya Fushman says: "We have data encrypted on our servers. We think of encryption beyond that as a users choice. If you look at our third-party developer ecosystem you'll find many client-side encryption apps....It's hard to do things like rich document rendering if they're client-side encrypted. Search is also difficult, we can't index the content of files. Finally, we need users to understand that if they use client-side encryption and lose the password, we can't then help them recover those files."
Search is also difficult, we can't index the content of files.
umm duh, that's the point? sucks when your customers can't trust you.
With the keys we readily hand over when warranted.... o_O
Dropbox has Condoleeza Rice on its board of directors. If anyone remembers, she was Secretary of State and also the president's National Security Advisor during the Bush administration. She basically allowed torture, and is responsible for Guantanamo. She had no problem with torturing people without even doing a basic check to see if the person being tortured was guilty of the crime he was being tortured for. And you want to talk about spying? She was part of the administration that developed the PATRIOT Act. The justification being "it's ok to spy on foreigners" .. Oh and we can DECLARE you a foreigner without any due process by making you prove your Americanness. She was cool with torturing foreigners without giving them any sort of due process, so why would you assume that she wont torture citizens if she was scared into doing so? We already know she doesn't think people need privacy.
It's not stupid; it's just a fact. Obviously they can't do any of that crap if they can't decrypt your data, but that's fine by me.
It's not stupid; it's just a fact. Obviously they can't do any of that crap if they can't decrypt your data, but that's fine by me.
Exactly. Gotta love the knee-jerk, I can't have a logical thought because I'm just so ready to rant about "the man" bullshit. Especially since it sounds like it's coming from someone who doesn't even use or understand the service.
Dropbox is file storage, plain and simple. I use it to make a few music files and some reading material available across my devices. That's it's main function, to store/share files.
All that other shit he is talking about that encryption won't work with is all fluff and ancillary stuff - I name my files properly, for example, so I don't need them to search within them for me. The service works just fine with encrypted files - you just can't use the fancy doodads that you don't really need anyway.
I applaud him for being honest - if this was certain other companies they'd be telling you "oh trust us. It's secure!" He's being honest - it's a dumping spot for files, if you want encryption, BYO.
Christ some of the folks around these parts don't know their heads from their asses - use the words encryption or privacy and they don't even listen or understand wtf is being talked about they just automatically jump to tired fear mongering rhetoric. Just like the folks who take rifles strapped across their backs to Starbucks - I want to say, WTF are you so scared of? And if you do have something to be scared of - stay the fuck home, or in this case, don't be a complete retard and use a "cloud" service to begin with.
Dropbox is cloud. Cloud is a remote hard disk. My hard disk has nothing to do with privacy; anyone who can SSH into my computer can read my hard disk. Put that hard disk on the Internet, in "the cloud", and the same thing applies, anybody logged in to the Internet can read your dropbox. Hey, I thought that was the PURPOSE of Drop box, to share files. If you want privacy, burn a DVD and hand it to the guy.
For me, my notebook has a 1TB hard disk. I have a web site I control. Yeah, my web site is hostile to privacy; that's the whole purpose of a PUBLIC web site. I had a "Dropbox" and dropped it.
So, you would have preferred a positive sounding statement indicating that they are aware that some users have privacy concerns and a vague reference to ongoing efforts to address these concerns?
I didn't find that response "worst of all time". It came across as lacking in the bullshit department, almost refreshingly so, actually.
This has to be one of the worse responses of all time. I have no idea how well Dropbox protects their users privacy, but the suggestion that if users do not trust them they can use their own encryption, but then none of their features will work is just stupid.
A lack of Indexing and searching of your encrypted containers is obvious, but not nearly as obvious as your lack of comprehension. TFA clearly said some of the features will not work when client-side encryption is used. No one claimed the service would break completely.
Steve Gibson's mantra: TNO. If the host has your encryption password/key, then they can't be trusted. If you don't believe that, ask Snowden's email provider, Lavabit's founder Ladar Levison: http://www.wired.com/2014/04/l...
In a time of universal deceit, telling the truth is a revolutionary act. George Orwell
No, they don't. If they did they wouldn't expect a fucking cloud storage service with any sort of private information.
You have to necessarily be a braindead buttfuck retard to do that. I use Dropbox all the fucking time but I don't expect a damn bit of anything I put on it to be private. It's a way to move shit from Point A to Point B and nothing more. Storing private data on it is a sure sign that you should have been aborted.
I don't need them to do "rich document rendering" (whatever the hell that is) nor do I need them (or anyone else to) index the contents of my files. All I want is for someone to STORE the shit and keep it synced between all my machines. Dropbox does this very well.
As for encryption, I don't have time for that nonsense. Anything sensative such as financials is kept locally on my own server or burned to a DVD and put in the closet. I couldn't care less if someone gets a hold of my vast collection of pictures and documents. It is private, but not going to hurt me if someone at the NSA starts snooping around.
iDrive, which is supposed to be a remote backup service, has a similar problem. They used to be a honest remote backup service, with client-side encryption. (They didn't protect the client password very well on the client machine, but at least the server didn't have it.) File contents were encrypted, but filenames were not, so you could look at logs and the directory tree on line. Then they came out with a "new version" of the service, one that is "web based" and offers "sharing".
For "sharing" to work, of course, they need to know your encryption key. They suggest using the "default encryption key". Even if you're not "sharing", when you want to recover a copy of a file, you're prompted to enter your encryption key onto a web page. The web page immediately sends the encryption key to the server as plain text, as can be seen from a browser log. Asked about this, they first denied the problem, then, when presented with a browser log, refused to answer further questions.
They try real hard to get their hands on your encryption key. After you log into their web site, a huge pop-up demands your encryption key. Without it, some of the menu items at the top of the page still work, and with some difficulty, you can actually find logs of what you backed up. You can't browse your directory tree, though.
It's possible to use the service securely (maybe), but you have to run only the application for recovery, and never use the web-based service. They don't tell you that.
This isn't a free service. I pay them $150 a year.
You must not have much exposure to bullshit.
This is actually a genuine and honest statement that is frank and straightforward.
Syncplicity lets enterprises store files on their own servers, with an extra layer of authentication that prevents Syncplicity staff from getting to the files. It still allows for access to these files through a web browser. When enterprises use single-sign-on, users don't even realize that they're authenticating multiple times.
This is a very hard problem to solve for consumers, though. Most people don't have the time to set up their own cloud servers.
No, I will not work for your startup
That is the lamest explanation for a deficiency in service I have ever heard from a fellow fluent in the language du jour.
You misspelled layman. Sometimes you nerds often forget that services like Dropbox have gone mainstream, and therefore take an extra helping of "for dummies" ladled on top of the usual rhetoric. This isn't some *NIX SFTP server you download and configure manually in a VM. Dropbox is about as easy as Facebook to set up. Therefore, when coming forth with a form of CYA explanation regarding a deficiency, one must be able to speak to the entire audience.
That said, I promise 80% of Dropbox users reading the words "developer ecosystem" will respond with a stare more blanked out than a Kardashian at a cell phone kiosk. Even this explanation wasn't layman enough.
Christ some of the folks around these parts don't know their heads from their asses - use the words encryption or privacy and they don't even listen or understand wtf is being talked about they just automatically jump to tired fear mongering rhetoric.
I hadn't noticed.
much of left-wing thought is a kind of playing with fire by people who don't even know that fire is hot - George Orwell
Try to convince a Manager hellbent on joining "The Cloud" and you know the answer is no.
For a chuckle, have him explain what "The Cloud" is before you do. At least it provides some entertainment before you try to convince him he's about to sink his business.
We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
Perhaps "hostile" was unfair, but I appreciate that he said made it sound shocking. I am shocked when I learn people store secret docs unencrypted on Dropbox. Then they are then shocked when I tell them Dropbox is insecure. There should be a lot less shock all around.
That's an accurate and sensible response.
In fact, 3rd party client encryption tools might be better than built-in support by Dropbox. They can be produced outside the USA by companies or individuals unaffiliated with DropBox and potentially harder to pressure into backdooring the software in an update.
I'll stick to SpiderOak personally, despite the awful transfer speeds and somewhat clunky usability, because I just want a remote store that stores my gibberish bytes and gives me the same gibberish bytes back later.
I tried using SpiderOak, but it was a bit too slow for me atm. What I really needed was a off-site backup, so I ended up with Amazon Glacier with client side encryption. Can't beat the price :)
I have dropbox too, and it's ok for it's use. Just have to realize that everything you upload to them is not private anymore.
I wish more services did secure by default and option to reduce security for wanted features.
There is also a strong argument for company like Dropbox to avoid or at least not encourage too much client side encryption: deduplication. If deduplication is no more working, it will considerably increase their storage cost, which the core of their business.
One of Dropbox's features is the ability to access your Dropbox files through your web browser. Which can be very convenient for some people.
Obviously they couldn't do that if your account was encrypted to an extent that even Dropbox couldn't decrypt it.
I don't understand people complaining about a service that is up front about offering more convenience than security (not that Dropbox is insecure, they just trade off some security for convenience).
If you want a service that offers more security than convenience, then don't use Dropbox. Duh.
Yes you'd have to warn the user that a protected folder means exactly that and there are restrictions on what you can do with it, e.g. access in some dropbox clients, web browsers, sharing to others. People will get it.
Even better, this encryption / decryption could be thrown open as a pluggable API so 3rd parties could write their own encryption protocols to whatever personal or corporate standard they desired. For transparency the aforementioned passphrase encryption could even be supplied for review.
Same goes for Skydrive, Google Drive etc. There is no excuse for not offering encryption. Not that I'm in the tinfoil hat camp to think this is to facilitate monitoring (although it does). More likely it's because these cloud storage servers use file hashing to spare themselves the bother of storing 1,000,000 copies of the same file. It still sucks though and even if the option is off by default, encryption of at least one folder should be provided.
You've verified that the source _available_ doesn't have backdoors. How do you know that what's actually running on their servers doesn't?
If you don't want to have to trust someone, then you have to do everything yourself.
Otherwise you have to live with giving up some degree of certainty in exchange for a little trust.
why not roll your own? a VPS is too cheap these days...
Yep, that's exactly what I do. I know exactly what's going on with my data, and if its insecure, I know its my own dang fault.
I want a new quote. One that won't spill. One that don't cost too much. Or come in a pill.
Sometimes you can't reason with folks who just want the ``supervised cloud migration'' or ``moved the company into the cloud'' etc., next to their accomplishments---especially if all the other managers are doing it too.
And yes, cloud is seen as this mythical thing that will fix all IT problems. Low on disk space? Cloud will fix it. Databases are slow? Cloud will fix it. Not enough hours in the day? Cloud will fix it.
Problem is that to an extent, some of these promises are actually true---but the effort of actually making them happen is often glossed over (e.g. taking stuff off Oracle and making it run "in the cloud" is quite easy to say, but making it happen is quite a challenge).
the only way you get hacked is if someone hacks YOU. Which is a lot less likely then someone hacking facebook or whatever. If the NSA etc wants to get access they have to penetrate you specifically. The big dragnet operations will largely pass you by if you host it yourself.
I've decided to stop wasting my time responding to AC trolls/sockpuppets... so if you want a response from me... login.
Anyone that posts anything on the Internet (i.e. on another person's computer and network) and demands privacy or security is a moron. You can ask .. but no one is obligated to give it to you. Becoming indignant or angry because they won't is just about the most self-centered and egotistical thing I can think of, thinking someone else owes you something. Why should they?? Because you demanded it?? What do you have to offer in return beyond shutting your mouth??
It's their decision and theirs alone. You want things private and secure, keep them on your own computer. Unplugged from any network.
Anything else is up for grabs.
I rarely read replies, it's my opinion and if you thought about your opinion a little more, I'm OK with that.
If the data is securely encrypted client-side (using fully audited open source software so you can be sure of that fact), and you don't share the keys with your provider, then it doesn't matter if the server has back doors you can fly a jetliner through. Without your keys all that's stored on the server is white noise.
--- Most topics have many sides worth arguing, allow me to take one opposite you.
As long as you still trust TrueCrypt, there's no reason you shouldn't use an encrypted container file (or multiple smaller containers) in your Dropbox. Some people might not know this, but Dropbox only re-uploads the parts of the file that change (it does a binary comparison), and TrueCrypt typically only updates relatively small sections of the container file when you add/remove/modify a file in the container, so it doesn't take much bandwidth except for the initial upload. Just make sure you dismount frequently enough to allow Dropbox to sync when you make changes. (I'd recommend setting TrueCrypt to automatically dismount after an hour or so of no data being read/written.)
You could use the dynamic disk option when creating the TC container to save bandwidth during the initial upload, if you're starting with an empty container (the size of the container will change, up to a set maximum, to match the contents), but that will have other performance penalties when using the container, and it brings with it the increased risks. In particular, it makes it possible for an analyst to get some idea of how you are storing files in the container, potentially making it easier to break the encryption.
And since it's being stored in the cloud, you should maximize your security by using local keyfiles/tokens rather than a single password. You might as well assume that the whole world has a copy of the container.
For convenience, you can store a portable unencrypted copy of TrueCrypt in Dropbox as well, but you should really only do that if you keep a local copy of the checksums for the binaries and compare them to the files whenever you run them. (That will ensure that nobody has accessed your account and replaced your portable TC binaries with compromised versions capable of stealing your keys.) Or carry a portable version on a USB drive.
The only downside I can see to this is that if you need access to your files on a new machine, you will need to download the whole container, and if the new machine is compromised, you could have your keys stolen. Even so, it's much more secure than using Dropbox on its own, and in my opinion, it's worth the potential inconvenience to have good encryption and cloud access.
How to do this transparently: Use Dropbox normally. Create a folder call ".encrypted". Use "encfs" to mount this folder to some mount point, say "DropboxData". The stuff you put into DropboxData will be will be encrypted locally before being put into the ".encrypted" folder on Dropbox.
Anything you don't consider private goes into Dropbox normally. Anything sensitive goes into DropboxData. You decide the balance.
You can get encfs clients for Linux, Mac, Windows and even Android.
Enjoy life! This is not a dress rehearsal.
What's funny is that I gave the same answer to my boss as to how they can prevent me as a sysadmin from reading their confidential documents. Unless they encrypt their files with passwords or keys I don't know, I can come up with a way to access their files. Any other answer would just be a lie.
Fair and balanced, mon frere...
Journalistic integrity requires we present both sides of the story: the facts, and my distortions, half-truths, propaganda and outright lies.
It's only fair.
the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff
"It's hard to do things like rich document rendering if they're client-side encrypted."
The documents are only rendered at the client where the encryption is,nobody else has to render.
Indexing every word in a document at a 3rd party, is kinda counter-productive for encrypted documents.
If by "worst response of all time" you're referring to your comment, yes :)
Unity? Screw that: XFCE. Slashdot Beta? Screw that: SoylentNews. Australis? Screw that: Pale Moon. UX developers DIAF
People ought to know by now that the internet is not "private." You can't expect privacy from providers. Everyone is responsible for their own security. You can't store something on someone else's server and expect no one will ever look at it, unless you've encrypted it, and encrypted it on your own machine. The only area where we don't have this control is with email, since it takes two to encrypt. But that's not your email provider's fault.
-- sudon't
Air-ride Equipped
So in other words, Dropbox confirmed Snowden's claims.
I'm neither surprised, nor disappointed by the response from Dropbox. It's frightening how much blind trust I'm seeing businesses place in these cloud storage platforms. I worked for a client that had us posting customer configuration files with clear text passwords on these services. I can only imagine the level of risk others are taking on. This is all uncharted territory and with services being so cheap and easy, it's guaranteed that users, even business users who should know better will take huge risks they don't bother to evaluate. You can outsource the activity of file storage, but when you delegate responsibility you are still accountable for any related failure, ethically if not legally.
But the manager was dead, right? Please say so, I need closure!
We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
Trying to tempt me into buying some of the stuff you're taking?
We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
From the point of a non-native speaker there's really little difference. But thanks for pointing it out.
Then again, I have no idea whether a LART persuades or convinces, but I do like the outcome!
We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.