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Passport Database Outage Leaves Thousands Stranded

linuxwrangler (582055) writes Job interviews missed, work and wedding plans disrupted, children unable to fly home with their adoptive parents. All this disruption is due to a outage involving the passport and visa processing database at the U.S. State Department. The problems have been ongoing since July 19 and the best estimate for repair is "soon." The system "crashed shortly after maintenance."

2 of 162 comments (clear)

  1. Re:Change management fail by ShanghaiBill · · Score: 5, Insightful

    Sorry, what part of paying you to do a job requires me to give a shit about whether or not your failed third-world culture doesn't like answering direct fucking questions?

    The part about you paying them far less than you would pay someone culturally compatible. If you want to pay peanuts, you need to deal with the cultural consequences. I have dealt with Indians for years, and have learned how to ask questions so that I get the answer I am looking for. It is not that hard.

  2. Re:Change management fail by ruir · · Score: 5, Insightful

    Well, it also affects my ability to do the job people lying to me or choosing to reply with half truths to save face. My culture considers that extremely rude too. The rules of engagement have to change in a multicultural world, and if I am the customer, their obligation to bend somewhat their culture is a ball on their side. Or I may take my business and wallet elsewhere.